Avis
7,6
Bien
8,2/10
Propreté
8,2/10
Personnel et service
7,2/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
26 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Royal National Hotel le 1 mai 2024
Dear Morgane,Thank you sincerely for choosing to stay with us and your decision to spend your time here is greatly appreciated. .If there are any aspects of your stay that you wish to discuss or provide feedback on, please don't hesitate to reach out to us directly. We are committed to ensuring that every guest has a positive and comfortable experience, and your feedback helps us achieve this goal.Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us to continually improve our services. Warm regards,MainulRoyal National Hotel
10/10 Excellent
Anne-caroline
Voyage en famille avec de jeunes enfants, Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne-caroline
Séjour de 4 nuits en février 2024
Réponse de Royal National Hotel le 25 févr. 2024
Dear Anne-caroline,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you enjoyed your experience at our hotel.It's wonderful to know that you found your room to be spacious, clean, and overlooking a quiet environment, providing you with a comfortable stay. We're also pleased that you enjoyed our varied breakfast offerings.Thank you for mentioning the socket situation to future guests. Indeed, bringing adapters for English sockets is a helpful tip for travellers.We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to the area.Best regards,Monique Royal National Hotel
8/10 Bien
Vincent
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent
Séjour de 2 nuits en février 2024
Réponse de Royal National Hotel le 20 févr. 2024
Dear Vincent,Thank you for choosing to stay with us and for taking the time to provide your feedback.We are pleased to hear that you had a good stay at our hotel.If there are any specific areas where we can improve to make your next stay even better, please do not hesitate to let us know. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Best regards,Omar
10/10 Excellent
Amélie
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amélie
Séjour de 2 nuits en février 2024
Réponse de Royal National Hotel le 20 févr. 2024
Dear Amelie,Thank you for taking the time to leave us a review on your recent stay with us.We are thrilled to receive your perfect rating. It would be amazing if you could let us know what stood out during your stay.We hope to have the opportunity to host you for another amazing stay in the future.Best regards,Omar
8/10 Bien
Nasir
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nasir
Séjour de 2 nuits en février 2024
Réponse de Royal National Hotel le 16 févr. 2024
Dear Nasir,Thank you for choosing to stay at the Royal National Hotel and for sharing your rating with us.We appreciate your feedback, and while we're glad you stayed with us, we would love to hear more about your experience to better understand how we can improve. Your satisfaction is our priority, and we're here to ensure that each guest has a comfortable and enjoyable stay.If you have any specific comments or suggestions you'd like to share with us, please don't hesitate to reach out. Your feedback is invaluable in helping us provide the best possible experience for our guests.Thank you for staying with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,SabinaRoyal National Hotel
10/10 Excellent
Ayse
Voyage en groupe
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incroyable !
Ayse
Séjour de 3 nuits en février 2024
Réponse de Royal National Hotel le 5 févr. 2024
Dear Ayse,Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay and that our hotel's proximity to everything, including the metro, restaurants, bus stops, and monuments, contributed to your convenience and enjoyment.We strive to provide a central and accessible location for our guests, and it's fantastic to know that it enhanced your overall experience. Should your travels bring you back to our city, we would be delighted to welcome you again for another great stay.Thank you for choosing our hotel, and we appreciate your feedback!Best regards,Monique Royal National Hotel
6/10 Satisfaisant
Agnès
14 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Agnès
Séjour de 3 nuits en janvier 2024
Réponse de Royal National Hotel le 16 janv. 2024
Dear Agnès,Thank you for taking the time to provide feedback on your recent experience with us. We appreciate your input, and we hope to have the opportunity to better meet your expectations in the future.If there are any specific aspects of your stay that you would like to discuss or if there are ways we can improve, please feel free to share your thoughts with us.Warm regards,SabinaRoyal National Hotel
8/10 Bien
romuald
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
romuald
Séjour de 2 nuits en janvier 2024
Réponse de Royal le 10 janv. 2024
Dear romuald,Thank you for taking the time to rate your experience at our hotel. We appreciate your positive feedback, and we're pleased to see that you rated us an 8 out of 10.If there's anything specific you would like to share or if there are areas where we can further improve, please feel free to let us know. We value your input and strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,Monique Royal National Hotel
10/10 Excellent
Stéphanie Marie-Paule AHANO ép
Voyage en famille avec de jeunes enfants
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stéphanie Marie-Paule AHANO ép
Séjour de 5 nuits en décembre 2023
Réponse de Royal National le 7 janv. 2024
Dear Stéphanie Marie-Paule Ahano,Thank you for taking the time to share your positive feedback about our English breakfast and the pleasant staff. We're delighted to hear that you enjoyed the breakfast options and that our team contributed to making your experience enjoyable.Your satisfaction is our priority, and we appreciate your kind words. If you have any additional comments or suggestions, please feel free to share them with us. We strive to provide an exceptional experience for all our guests, and your feedback is valuable in achieving that goal.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you'd like to mention or discuss further, don't hesitate to reach out.Best regards,Monique Royal National Hotel
8/10 Bien
CLAIRE MARIE
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CLAIRE MARIE
Réponse de Royal National Hotel le 13 févr. 2024
Dear Claire,Thank you for taking the time to leave a rating for your recent stay with us.It would be great if you could contact us directly, and provide more details about your stay. We would love to know what you enjoyed, we are also very interested in why we lost that last rating point, and to hear your suggestions on how we can improve.We look forward to the opportunity to welcome you back in the future.Kind regards,Omar
8/10 Bien
Emmanuelle
Voyage en famille
2 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Emmanuelle
Séjour de 3 nuits en novembre 2023
Réponse de Royal National Hotel le 5 déc. 2023
Dear Emmanuelle,Thank you for sharing your positive feedback! We're delighted to hear that your stay went well and that you found our staff always attentive. Providing excellent service is our priority, and we appreciate your acknowledgment of our team's efforts.If there's anything else you'd like to share or if there are specific aspects you enjoyed, please feel free to let us know. We value your feedback and look forward to the pleasure of welcoming you back for another great stay.Best regards,MoniqueRoyal National Hotel
6/10 Satisfaisant
Tran Duc Minh
18 nov. 2023
Tran Duc Minh
Séjour de 2 nuits en novembre 2023
Réponse de Royal National Hotel le 20 nov. 2023
Dear Tran Duc Minh,Thank you for taking the time to share your feedback with us. We're sorry to see that your experience was rated as a 6/10. Your satisfaction is important to us, and we would appreciate more details about your stay to understand better how we can improve our services.If there are specific areas or aspects of your stay that you would like to discuss or provide more information about, please feel free to reach out to our customer service team. Your insights will help us enhance the overall guest experience.We value your input and hope to have the opportunity to better serve you in the future.Best Regards,Monique Royal National Hotel
10/10 Excellent
Maëlle
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maëlle
Séjour de 4 nuits en novembre 2023
Réponse de Royal National Hotel le 6 nov. 2023
Dear Maëlle,Thank you for your outstanding 10 out of 10 rating! We greatly appreciate your positive feedback and are delighted to hear that you had such an excellent experience during your stay at The Royal National Hotel.Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back in the future and providing you with another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,MoniqueRoyal National Hotel
10/10 Excellent
Stéphane
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stéphane
Séjour de 4 nuits en octobre 2023
Réponse de Royal National Hotel le 6 nov. 2023
Dear Stéphane, Thank you for taking the time to let us know about your great experience at the Royal National. We are so delighted to hear how much you enjoyed your stay with us. If there is anything specific about your stay that you felt made it a 5 out of 5 stay, please feel free to share it with us.We look forward to welcoming you back to our hotel in the near future. Thank you for choosing the Royal National. All the best, Monique Royal National Hotel
8/10 Bien
Nathalie
Voyage en famille
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Nathalie
Séjour de 4 nuits en octobre 2023
Réponse de Royal National le 5 nov. 2023
Dear Bien,Thank you for taking the time to leave a review of your recent stay with us. We're pleased to hear that our hotel's proximity to the train station was convenient for your early departure.However, we're sorry to learn that you experienced disturbances from neighboring rooms and the hallway during your stay. We understand that a good night's sleep is crucial, and we apologize for any inconvenience you faced due to noise. Additionally, it's disappointing to hear that the air conditioning system was disruptive. We'll investigate this to ensure any issues are addressed promptly.Your feedback is valuable to us, and we'll work to improve in these areas. We hope that you'll consider staying with us again in the future, and that your next visit will be more comfortable.Sincerely,Monique Royal National Hotel
10/10 Excellent
Prune
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prune
Séjour de 2 nuits en octobre 2023
Réponse de Royal National le 1 nov. 2023
Dear Prune,Thank you for your wonderful rating! We're delighted to hear that you had a great experience during your stay with us. If you have any specific feedback or comments you'd like to share, please feel free to do so.We hope to have the pleasure of welcoming you back to the Royal National Hotel in the future. Your satisfaction is our priority.Warm regards,Haider ShaheenFront OfficeRoyal National
8/10 Bien
Vincent
Voyage en famille
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vincent
Séjour de 3 nuits en octobre 2023
Réponse de Royal National le 28 oct. 2023
Dear Vincent,Thank you for choosing the Royal National Hotel for your stay, and we appreciate your feedback. We're delighted you stayed with us, but we're sorry to hear about the issue you faced with noise from the traffic outside.Please know that we're constantly working to improve our guests' experiences, and your comments are invaluable in helping us identify areas for enhancement. While our central location offers convenience, it may result in some street noise.We provide earplugs in the rooms to help mitigate noise issues, and if you ever have concerns during your stay, please don't hesitate to contact our front desk. We're always ready to assist our guests and ensure they have the most comfortable stay possible.We hope you enjoyed other aspects of your stay, and we'd love to welcome you back in the future. If there's anything specific you'd like to discuss or if you have additional feedback, please feel free to reach out.Warm regards,Monique Royal National Hotel
8/10 Bien
AUTUORI, NICE
Voyage en famille
27 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AUTUORI
Séjour de 3 nuits en octobre 2023
Réponse de Royal National le 28 oct. 2023
Dear AUTUORI,Thank you for your feedback and for highlighting our hotel's excellent location, which allows for easy access to various modes of transportation and the convenience of exploring the city on foot.We're pleased to know that you found our location to be well-suited for your needs. If you have any further comments or suggestions, please feel free to share them. We hope to have the pleasure of hosting you again in the future.Best regards,Monique Royal National Hotel
10/10 Excellent
Manon
Voyage en groupe
27 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Manon
Séjour de 4 nuits en septembre 2023
Réponse de Royal National Reception le 28 sept. 2023
Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel and found the location convenient. We apologize for any inconvenience caused by the noise from the downstairs terrace. We understand that it can be bothersome, but we're glad to know that it diminished by 11 a.m. We appreciate your recommendation, especially for our lunch options. We strive to provide a variety of delicious choices for our guests. We hope to welcome you back soon for another great experience!
8/10 Bien
Phil
Voyage en groupe
26 sept. 2023
Les points forts : Propreté et personnel et service
Phil
Séjour de 3 nuits en septembre 2023
Réponse de Royal National Reception le 27 sept. 2023
Thank you kindly
6/10 Satisfaisant
Damien
19 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Damien
Séjour de 4 nuits en septembre 2023
Réponse de Royal National le 21 sept. 2023
Dear Damien,Thank you for your perfect rating! We're delighted that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future for another wonderful stay.Kind Regards,Haider ShaheenFront OfficeRoyal National
8/10 Bien
NICOLAS
Voyage en famille
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NICOLAS
Séjour de 2 nuits en septembre 2023
Réponse de Royal National le 21 sept. 2023
Dear Nicolas,Thank you for your perfect rating! We're delighted that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future for another wonderful stay.Kind Regards,Haider ShaheenFront OfficeRoyal National
6/10 Satisfaisant
Drenusha
Voyage en famille
17 sept. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Drenusha
Séjour de 3 nuits en septembre 2023
Réponse de Royal National Reception le 22 sept. 2023
Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your compliments regarding our convenient location and peaceful atmosphere. However, we apologize if you found our hotel to be impersonal. We strive to provide a warm and welcoming environment for all our guests, and we regret if we fell short of your expectations in this regard.Regarding the rooms, we understand that they may have appeared basic to you. We continuously work on improving our accommodations, and we appreciate your input. Rest assured, cleanliness is of utmost importance to us, and we are glad that you found the rooms to be clean during your stay.We apologize if our breakfast options did not meet your expectations. We understand that having the same menu every day can be monotonous, and we will take your feedback into consideration as we review and enhance our breakfast offerings.We value your feedback and will use it to improve our services. We hope that you will consider staying with us again in the future, as we would love the opportunity to provide you with a more personalized experience and exceed your expectations.
2/10 Horrible
Daniel
Voyage d’affaires
15 sept. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en septembre 2023
Réponse de Royal National Reception le 22 sept. 2023
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable and well-equipped room.Regarding the lack of ventilation and air conditioning, we apologize for any discomfort caused. We will make sure to address this issue and consider implementing improvements to enhance the room's atmosphere.We appreciate your feedback regarding the limited equipment in the room. We will take this into account and consider adding more amenities to enhance our guests' experience.We apologize for the extended check-in and check-out process you encountered. We will review our procedures to ensure a more efficient and streamlined experience for our guests in the future.Regarding the pricing, we understand your concerns. We continuously evaluate our rates to ensure they are competitive within the market. We appreciate your feedback and will take it into consideration during our pricing reviews.We value your feedback as it helps us improve our services. We hope you will give us another chance to provide you with a better experience in the future.
4/10 Médiocre
Mohammed
6 sept. 2023
Les points faibles : Confort de la chambre
Mohammed
Séjour de 1 nuit en septembre 2023
Réponse de Royal National le 10 sept. 2023
Thankyou for the rating
4/10 Médiocre
Voyageur vérifié
6 sept. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Je ne recommande pas
Voyageur vérifié
Séjour de 4 nuits en septembre 2023
Réponse de Royal National Reception le 12 sept. 2023
I'm sorry to hear about your disappointing experience at our hotel. We apologize for any inconvenience caused by the room not matching the advertised description. We understand that the lack of privacy and noise disturbances were also major concerns for you. We appreciate your feedback regarding the sound insulation and the absence of a toilet brush.We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. We take your comments seriously and will address these issues with our team to ensure that improvements are made.Regarding the high cost, we understand that pricing is subjective and can vary depending on the time of year and demand. However, we appreciate your feedback and will review our pricing structure to ensure it aligns with the value we offer.We regret that you felt limited in your choice of accommodations due to availability. We recommend reaching out to our reservations team in advance for future bookings, as they may be able to assist in finding a more suitable room.We appreciate your feedback and will use it to improve our services. We hope you will consider giving us another chance in the future to provide you with a better experience.
10/10 Excellent
Sandra
Voyage en famille
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Correct !
Sandra
Séjour de 3 nuits en août 2023
Réponse de Royal National Reception le 6 sept. 2023
Thank you for your feedback! We're delighted to hear that you found our establishment to be a good value for money and that you appreciated our eco-responsible and vegan supplies. We're also glad that our location near the train station and city life suited your needs.We understand that the noise at night was a downside for you, and we apologize for any inconvenience caused. We constantly strive to ensure our guests have a comfortable stay, and we'll take your comment into consideration to see how we can improve in this area.Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back in the future for an even better experience.
8/10 Bien
christine
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christine
Séjour de 1 nuit en septembre 2023
Réponse de Royal National le 4 sept. 2023
Dear Christine,Thank you for taking the time to rate your recent stay with a perfect score! We are delighted to hear that you had a wonderful experience with us.Our team works hard to provide exceptional service, and it's always gratifying to receive positive feedback. Your satisfaction is our top priority, and we hope to continue exceeding your expectations in the future.We look forward to hosting you again in the future. Until then, safe travels!Warm regards,Haider ShaheenFront OfficeRoyal National
6/10 Satisfaisant
Christophe
3 sept. 2023
Christophe
Séjour de 5 nuits en août 2023
Réponse de Royal National Reception le 6 sept. 2023
Thank you
10/10 Excellent
Remy
Voyage en famille avec de jeunes enfants
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Remy
Séjour de 3 nuits en août 2023
Réponse de Royal National Reception le 3 sept. 2023
Thank you!
6/10 Satisfaisant
christine
1 sept. 2023
christine
Séjour de 1 nuit en août 2023
Réponse de Royal National Reception le 2 sept. 2023
Thank you for your feedback
8/10 Bien
Ginette
Voyage en famille
1 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ginette
Séjour de 2 nuits en août 2023
Réponse de Royal National le 1 sept. 2023
Dear Ginette,Thank you for taking the time to rate your stay at the Royal National Hotel. We are pleased to see that you had a fantastic experience during your visit. If you have any additional comments or feedback you'd like to share, please feel free to do so. We hope to have the opportunity to welcome you back in the future for another excellent stay.Best regards,Haider ShaheenFront OfficeRoyal National
4/10 Médiocre
Alexandre
Voyage en groupe
30 août 2023
Les points forts : Propreté
Les points faibles : Équipements
Alexandre
Séjour de 6 nuits en août 2023
Réponse de Royal National le 31 août 2023
Dear Alexandre,Thank you for sharing your feedback with us. We're pleased to know that our central location was convenient for your stay and that you found your room to be clean. However, we're sorry to hear that your experience was marred by some issues.We appreciate your understanding regarding the ongoing work, and we apologize for any inconvenience it may have caused. We're continuously working to improve our facilities and services to ensure a pleasant stay for all our guests.We take your comments about room refurbishment and noise isolation seriously. Your feedback will be passed on to our management team for further consideration and improvement. We want to ensure that our guests have a comfortable and enjoyable experience at our hotel.If you choose to stay with us again in the future, we hope to provide you with a better experience. Should you have any other concerns or suggestions, please don't hesitate to let us know.Warm regards,Haider ShaheenFront OfficeRoyal National
8/10 Bien
Philippe
Voyage en famille
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philippe
Séjour de 5 nuits en août 2023
Réponse de Royal National Reception le 12 sept. 2023
Thank you for sharing your feedback on our hotel. We're glad to hear that you found our property to be good value for money and conveniently located in relation to St Pancras and Kings Cross stations, as well as popular attractions like Westminster and Trafalgar Square.We apologize if you encountered any difficulties with our staff. We understand the importance of effective communication, especially for international travelers. We will definitely take your comments into consideration and work towards improving our staff's language skills and their ability to facilitate understanding.We appreciate your valuable input and hope to have the opportunity to provide you with an even better experience in the future. If there's anything else we can assist you with, please feel free to let us know.
10/10 Excellent
Voyageur vérifié
Voyage en famille
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Royal National Reception le 26 août 2023
Thank you!
4/10 Médiocre
Alain
Voyage en famille avec de jeunes enfants
25 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Alain
Séjour de 4 nuits en août 2023
Réponse de Royal National Reception le 26 août 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your valuable input as it helps us improve our services and provide a better experience for our guests.We apologize for any inconvenience you experienced during your stay, particularly regarding the noise disturbance, inadequate ventilation, and discomfort caused by the room temperature. We understand how important a good night's sleep is, and we sincerely regret that we failed to meet your expectations in this regard.Please be assured that we take your concerns seriously, and we will address them promptly. We have taken note of the issues you mentioned and will work towards finding a solution to minimize noise disruptions and enhance the room's ventilation system. Additionally, we will investigate the circumstances surrounding the painting process to ensure it is carried out with minimal disruption to our guests.We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize for falling short on this occasion. Your feedback will be shared with our team, and we will make every effort to rectify these issues to prevent any recurrence in the future.
10/10 Excellent
marie christine
25 août 2023
marie christine
Séjour de 4 nuits en août 2023
Réponse de Royal National Reception le 26 août 2023
Thank you
8/10 Bien
Voyageur vérifié
Voyage en famille
24 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Voyageur vérifié
Séjour de 4 nuits en août 2023
Réponse de Royal National Reception le 25 août 2023
We appreciate the feedback.
8/10 Bien
philippe
Voyage en famille
23 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
philippe
Séjour de 4 nuits en août 2023
Réponse de Royal National Reception le 26 août 2023
Thank you for your feedback! We apologize for any inconvenience caused by the noise from outside. We understand how important a peaceful environment is for a good night's sleep. We will definitely look into this issue and take appropriate measures to address it. On a positive note, we're glad to hear that our staff provided excellent service during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
8/10 Bien
nicolas
21 août 2023
nicolas
Séjour de 1 nuit en août 2023
Réponse de Royal National Reception le 26 août 2023
Thank you.
8/10 Bien
MICHELLE
Voyage en groupe
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel bien situé
MICHELLE
Séjour de 1 nuit en août 2023
Réponse de Royal National Reception le 25 août 2023
Thank you for sharing your feedback about the hotel! It's great to hear that the location, being just a 5-minute walk from the metro, worked well for you. While the room may have been small, I'm glad to hear that it was still comfortable for your stay. I understand that the lack of air conditioning in the rooms may have been a drawback, and I apologize for any discomfort it may have caused. However, it's wonderful to know that the hotel complex feels well-managed, especially during breakfast when there are many people. It's always a positive experience when the buffet is well-stocked and maintained. If there's anything else I can assist you with or if you have any more details to share, please feel free to let me know!
10/10 Excellent
Célie
Voyage en groupe
11 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Célie
Séjour de 7 nuits en août 2023
Réponse de Royal National le 13 août 2023
Dear Celie,Thank you for taking the time to share your feedback with us. We greatly appreciate your rating for your recent stay at our hotel.We're pleased to hear that you found our hotel's location to be convenient for your visit, even though it's about a 30-minute walk from the main places of interest. Providing accessibility to key attractions is important to us, and we're glad to know that it added to your overall experience.Your feedback is valuable to us as it guides our ongoing efforts to improve our services and ensure a positive stay for all our guests.Thank you once again for your patronage and for sharing your thoughts. We hope to have the opportunity to welcome you back in the future.Warm regards,Haider ShaheenRoyal Natioanl
6/10 Satisfaisant
Orly
5 août 2023
Les points forts : Propreté
Les points faibles : Confort de la chambre
Orly
Séjour de 5 nuits en juillet 2023
Réponse de royal le 7 août 2023
Dear Orly,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the room allocation and its size not matching your expectations.We understand how important it is for our guests to have a comfortable and accurate room arrangement, and we're sorry for any disappointment caused during your initial nights.We appreciate your patience and understanding in allowing us to change your room after the first night. While we're glad that the second room was slightly larger, we regret that it did not meet your comfort expectations.Your comments are important to us, and we will review the room allocation process to ensure that our guests receive the accommodations they expect and deserve.If there's anything else you'd like to share or if there are specific improvements you would like to suggest, please feel free to let us know. Your feedback helps us in our ongoing efforts to enhance our services.Thank you for choosing to stay with us, and we hope to have the opportunity to make it up to you in the future.Warm regards,MoniqueRoyal National Hotel
10/10 Excellent
Fatima
4 août 2023
Fatima
Séjour de 3 nuits en juillet 2023
Réponse de Royal National Reception le 5 août 2023
Thank you!
10/10 Excellent
Marie Helene
3 août 2023
Marie Helene
Séjour de 3 nuits en juillet 2023
Réponse de Royal le 5 août 2023
Dear Marie Helene,Thank you for your fantastic 10/10 review! We are absolutely delighted to hear that you had an exceptional stay with us.Our team takes great pride in providing top-notch service and creating a memorable experience for our guests, and we're thrilled that you had a wonderful time with us. Your kind words are a source of motivation for all of us, and we sincerely appreciate your positive feedback.We're glad that you enjoyed our amenities and services, and we hope that everything exceeded your expectations.Thank you for choosing to stay with us, and we would be honoured to welcome you back in the future for another outstanding stay. If there's anything else you'd like to share or if you have any special requests for your next visit, please don't hesitate to reach out to us directly.Once again, thank you for your glowing review, and we can't wait to have the pleasure of hosting you again.Warm regards,MoniqueRoyal National Hotel
10/10 Excellent
laetitia
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
laetitia
Séjour de 2 nuits en juillet 2023
Réponse de Royal National Reception le 5 août 2023
Thank you!
8/10 Bien
nacer
Voyage en famille
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nacer
Séjour de 2 nuits en juillet 2023
Réponse de Royal National Hotel le 23 juil. 2023
Dear Nacer,Thank you for the good rate review! We are delighted to know that you enjoyed your accommodation with us and that you were comfortable in your room. Again, thank you for the feedback and we look forward to welcoming you back soon. All the best, Iryna KhomynRoyal National Hotel
10/10 Excellent
EDOUARD
16 juil. 2023
EDOUARD
Séjour de 2 nuits en juillet 2023
Réponse de Royal National Hotel le 19 juil. 2023
Dear Edouard,Thank you for the fantastic rate review!We are delighted to know that you enjoyed your accommodation with us and that you were comfortable in your room.Again, thank you for the feedback and we hope to see you soon.All the best,Jashanpreet KaurRoyal National Hotel
8/10 Bien
Patricia
Voyage en famille avec de jeunes enfants
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 3 nuits en juillet 2023
Réponse de Royal National Reception le 20 juil. 2023
Thank you so much for your review!
10/10 Excellent
Beatrice
Voyage en famille
26 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel simple et confortable
Beatrice
Séjour de 4 nuits en juin 2023
Réponse de royal le 26 juin 2023
Dear Beatrice,Thank you so much for taking the time to leave us such fantastic feedback. It is such a pleasure for us to know how much you have enjoyed your stay with us and I am pleased to hear that you were impressed with the hotel. We strive to make each stay as pleasant and comfortable as possible, so receiving your positive feedback is very rewarding for us. We'll be looking forward to welcoming you soon again. Best regards, Iryna Khomyn Royal National Hotel