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Avis sur Royal Garden Hotel

5 out of 5
Royal Garden Hotel
2-24 Kensington High Street, London, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 796 avis sur 1163." "
Note des voyageurs de 8 (Bien), d’après 223 avis sur 1163." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 1163." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 1163." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1163." "

9,6/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Noam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien placé
Séjour de 2 nuits en novembre 2023
Réponse de David le 5 nov. 2023
Dear Noam, thank you for your feedback. Glad that the hotel location was convenient for your needs. Kind regards, David

10/10 Excellent

MOHAMMED

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ras
Séjour de 3 nuits en octobre 2023
Réponse de David le 5 nov. 2023
Dear Mohammed, thank you for your superb review. Please, come back any time in the future. Kind regards, David

10/10 Excellent

Franck

Séjour de 4 nuits en septembre 2023
Réponse de David le 23 oct. 2023
Dear Franck, thank you for providing this amazing review. We hope to have you back at any time in the future. Kind regards, David

10/10 Excellent

FRANCK

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe Hôtel et personnel très agréable!
Séjour de 2 nuits en avril 2023
Réponse de Izel le 24 avr. 2023
Dear Franck, thank you for your nice feedback. The team will be pleased to learn that you enjoyed your stay. We hope to welcome you back soon. Warm regards, Izel

8/10 Bien

sonia

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en avril 2023
Réponse de Debra le 18 avr. 2023
Dear Sonia, thank you for rating your recent stay with us. We look forward to welcoming you back in the future. Kind regards, Debra

8/10 Bien

Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a recommander
Séjour de 4 nuits en mars 2023
Réponse de Reservation le 28 mars 2023
Thank you for your kind review Mr. Philippe. We hope to welcome you on your next visit to London. Kind regards,

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Bien sans rien d’exceptionnel
Décalage entre les photos, la description et l’impression générale quand on arrive. Je m’attendais à un palace, ce n’en est pas un. Taches de calcaire sur les vitres, personnel peu aimable a l’exception de quelques personnes. Gros point positif néanmoins: la literie super confortable et les produits mis à disposition.
Séjour de 2 nuits en mars 2023
Réponse de Debra le 27 mars 2023
Dear Guest, thank you for your review. We were pleased to hear that you enjoyed a comfortable stay and look forward to welcoming you back next time you're visiting London. Kind regards, Debra

10/10 Excellent

Hayati

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très agréable, Hôtel très bien situé. L’arrêt de bus est situé à quelques mètres de l’hôtel, très pratique pour se déplacer. Chambre spacieuse et confortable.
Séjour de 4 nuits en février 2023
Réponse de Debra le 1 mars 2023
Dear Hayati, thank you for your review. We're delighted you had a lovely stay and hope to welcome you back in the not too distant future. Kind regards,Debra

8/10 Bien

Aine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noce
Séjour de 2 nuits en février 2023
Réponse de Debra le 27 févr. 2023
Dear Aine, thank you for your review. We hope to welcome you back to the Royal Garden Hotel next time you're travelling to London. Kind regards, Debra

10/10 Excellent

Sonia Si

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’est un établissement très bien situé, beaucoup de commerces et de restaurant à proximité. Très bien desservie par une station de métro à 400m ! Hôtel très beau, le personnel est très sympa et polyglotte. Je recommande cet hôtel !
Séjour de 3 nuits en février 2023
Réponse de Debra le 6 mars 2023
Dear Sonia, thank you for your super review. We're delighted you had such a great stay and hope to welcome you back in the future. Kind regards, Debra

8/10 Bien

Reda

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Debra le 21 févr. 2023
Dear Reda, thank you for rating your recent stay. We hope to see you again in the future. Kind regards, Debra

8/10 Bien

Reda

Voyage en groupe
Les points forts : Propreté et personnel et service
Bien
J’ai passé cinq nuitée à l’hôtel, les trois premières nuit la chambre était vraiment très très moyenne (ce n’est pas pas du tout ce que j’avais vu sur le site lors de ma réservation ) Heureusement qu’on a rectifié le coup pour le reste de mon séjour. Ps : je conseille de prendre le petit déjeuner lors de la réservation car le rapport qualité prix est correct
Séjour de 3 nuits en février 2023
Réponse de Debra le 21 févr. 2023
Dear Reda, thank you very much for your review. We're pleased you enjoyed your stay with us and hope to welcome you back when you are next visiting London. Kind regards, Debra

8/10 Bien

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2023
Réponse de Debra le 2 févr. 2023
Dear Simon, thank you for rating your recent stay with us. We look forward to welcoming you back on a future occasion. Kind regards, Debra

8/10 Bien

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Debra le 2 févr. 2023
Dear Simon, thank you for rating your recent stay with us. We look forward to welcoming you back on a future occasion. Kind regards, Debra

8/10 Bien

Virginie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon en général
Très bon séjour mais il faisait un peu froid dans les chambres. Le minibar n'est pas nécessaire s'il n'y a qu'une bouteille d'eau à l'intérieur. Dans l'ensemble, l'hôtel a un tres bon rapport qualité prix et une tres belle vue des chambres.
Séjour de 2 nuits en janvier 2023
Réponse de Debra le 30 janv. 2023
Dear Virginie, thank you for taking the time to share a review of your recent stay with us. Our Engineering Department will take a look at your room to check that the system is functioning correctly. We note your comment about the minibar. There is a fridge in all rooms for guest's convenience and items are available to order through Room Service. We hope to have the pleasure of welcoming you back on a future occasion. Kind regards, Debra

10/10 Excellent

yasmine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !
Très bel hôtel, propre, à proximité de tout. Arrêt de bus au pied de l’hôtel et métro à 5min. Personnel très agréable et serviable !
Séjour de 3 nuits en janvier 2023
Réponse de Debra le 24 janv. 2023
Dear Yasmine, thank you for your wonderful review. The team will be delighted to hear that you enjoyed such a great stay and look forward to welcoming you back in the future. Kind regards, Debra

8/10 Bien

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Anita le 30 déc. 2022
Thank you for your feedback.Happy New Year

10/10 Excellent

Raffaella

Séjour de 1 nuit en septembre 2022
Réponse de Debra le 13 sept. 2022
Dear Guest,Thank you for your review.We look forward to welcoming you back in the future.Warm regards,Debra

4/10 Médiocre

Nicolas

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Très déçu par cet établissement qui semblait supérieur à beaucoup d'autres : - 1°jour : 2 chambres réservées ... une seule disponible dans le logiciel de l'hôtel. Nous avons pu obtenir la 2°chambre à 18h00 (nous étions à la réception à 14h00) alors que l'hôtel n'était pas complet ... - 2°jour : Retour à l'hôtel à 16h30 pour une petite pause. Chambre non faite et non nettoyée ... Ensuite, nuit chaotique car musique jusqu'à 01h00 du matin ... impossible de dormir. A cela s'ajoute une TV qui ne fonctionne pas, ... Idem pour le réfrigérateur que j'ai du moi-même mettre en marche pour avoir de l'eau fraiche. Par contre le personnel est très sympa ! Je déconseille quand même !
Séjour de 2 nuits en avril 2022
Réponse de Debra Fernades le 20 avr. 2022
Dear Nicolas, Thank you for taking the time to post a review. We were pleased to learn that you found our team to be helpful. Your comments have been passed onto our Management team for their review. We hope to welcome you back to the Royal Garden in the future. Warm regards, Debra Fernandes

10/10 Excellent

Lejla, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Clean hotel
Séjour de 1 nuit en mai 2024
Réponse de Amy le 23 mai 2024
Dear Lejla,Thank you for your wonderful feedback and for rating us 5/5! We're thrilled to hear that you enjoyed our great location and found the hotel clean.We look forward to welcoming you back for another fantastic stay.Warm Regards,

10/10 Excellent

Mordechai, MALIBU

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time service great, allow me to get a room right when I arrived from the Airport early AM, the only issue is that the room probably was smoking room and without Air condition might be bad and I don't smoke also the view for the suite I use was not good at all
Séjour de 1 nuit en mai 2024

10/10 Excellent

Narinder

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a lovely stay at Royal Garden Hotel. Room was fantastic with high standard of cleanliness. Had a great view of Hyde park and Kensington Gardens from the room. Staff were excellent.
Séjour de 1 nuit en mai 2024
Réponse de Ovini - Guest Service Agent le 21 mai 2024
Dear Narinder, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a lovely stay at the Royal Garden Hotel. It’s great to know that you found your room fantastic and appreciated the high standard of cleanliness. We are also delighted that you enjoyed the beautiful view of Hyde Park and Kensington Gardens from your room.Your kind words about our staff are very much appreciated, and we will be sure to pass along your compliments to the team. We look forward to welcoming you back for another exceptional stay.Kind regards,

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view of the park was amazing
Séjour de 2 nuits en mai 2024
Réponse de Ovini - Guest Service Agent le 20 mai 2024
Dear Sarah, Thank you for taking the time to leave us such a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are thrilled that you loved the amazing view of the park. Your kind words are greatly appreciated, and we are glad this aspect added to your overall experience.If there is anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Thank you

10/10 Excellent

helen

Voyage en couple
Les points forts : Équipements
Good location clean and comfy friendly staff good value
Séjour de 1 nuit en mars 2024
Réponse de Ovini - Guest Service Agent le 20 mai 2024
Dear Helen, Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, clean and comfortable accommodations, friendly staff, and good value. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Thank you,

8/10 Bien

Rakan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could’ve been better
Séjour de 4 nuits en mai 2024
Réponse de Ovini - Guest Service Agent le 19 mai 2024
Dear Rakan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Excellent

Carolina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome team and really nice and spacious rooms
Séjour de 6 nuits en mai 2024
Réponse de Amy le 20 mai 2024
Dear Carolina, Thank you for taking the time to leave such a lovely review! Our team will be more than thrilled to hear you enjoyed their services. We look forward to welcoming you back in the near future!

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location with easy access to everything. Staff was very helpful and knowledgeable. Great place to stay.
Séjour de 4 nuits en mai 2024
Réponse de vilma le 16 mai 2024
Dear Ms Linda,Thank you for taking the time to leave us a very nice review and for staying with us. We appreciate your feedback.Kind regards,Vilma

6/10 Satisfaisant

Stephanie

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Great location.
Séjour de 2 nuits en mai 2024
Réponse de David le 12 mai 2024
Dear Stephanie, thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Warm regards, David. Royal Garden Hotel – London

6/10 Satisfaisant

Takanari

英語がうまく話せなくて少しバカにされました。 それ以外は良かったです
Séjour de 2 nuits en mai 2024
Réponse de David le 12 mai 2024
Dear Takanari, thank you for your review. I'm deeply sorry for the issues you faced during your stay. If you'd like to discuss this further, please reach out to me directly at reception@royalgardenhotel.co.uk. Thank you for your feedback. Sincerely, David. Royal Garden Hotel – London.

10/10 Excellent

LEO P.J.

Voyage en groupe, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The staff were amazing - from check in to the conceirge to the door men all were exceptional. We loved the piano bar and the restaurant staff and food was top notch! The 9th floor bar had amazing views and cocktails! The room was checked throughout the day as requested for garbage removal and towels and bed turndown. We would highly recommend this hotel.
Séjour de 7 nuits en mai 2024
Réponse de Vilma le 10 mai 2024
Dear Leo,Thank you for taking the time in sharing your good experienced and for staying with us. We are looking forward for your next stay.Kind regards,Vilma

10/10 Excellent

Neela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel was very clean and the staff were extremely friendly and accommodating. They even advised us that the rooms would be refurbished soon, nonetheless they were spacious and really comfortable!
Séjour de 1 nuit en mai 2024
Réponse de David le 8 mai 2024
Dear Neela, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're especially pleased that you enjoyed the service provided by our staff. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A few things were annoying-shampoo & conditioner bottles were impossible to open on 2 mornings. I finally succeeded by immersing them in a cup of boiling water! And paying £4 for a bowl of porridge with blueberries is impossible to understand when the other cereals are included in the breakfast menu!
Séjour de 3 nuits en avril 2024
Réponse de David le 7 mai 2024
Dear John, thank you for taking the time to leave us a positive review. I want to extend my sincere apologies for the challenges you encountered during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. Kind regards, David

10/10 Excellent

Bernward Maria Norbert

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very kind and helpful staff, very good location next to Hydepark.
Séjour de 6 nuits en avril 2024
Réponse de Ovini - Guest Service Agent le 3 mai 2024
Dear Ms Norbert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very kind and helpful, and that you enjoyed our prime location next to Hyde Park.At the Royal Garden Hotel, we strive to provide exceptional service and ensure that our guests have a memorable experience. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit and exceeding your expectations once again.Kind regards,

10/10 Excellent

Lisa

Séjour de 1 nuit en mai 2024

10/10 Excellent

Ping, Redmond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good overall
Séjour de 1 nuit en avril 2024
Réponse de Vilma le 2 mai 2024
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 Bien

Nicky, Brooklyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Vilma le 22 mai 2024
Dear Nicky,Thank you for taking time for leaving us a good review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Excellent

LILIANA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart. From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay. The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical. Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for. Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.
Réponse de David le 11 mai 2024
Dear Liliana, Thank you for your feedback. It sounds like the Royal Garden Hotel truly exceeded your expectations in every aspect! From the attentive staff to the delightful dining experiences and breathtaking views from your room, it seems like every detail was carefully attended to. It's wonderful to hear that the staff were attentive to your requests for room maintenance and turndown service, ensuring your comfort throughout your stay. Thank you for sharing your recommendation! It's clear that the Royal Garden Hotel is a standout choice for travelers seeking luxury, exceptional service, and memorable experiences in London. Warm regards, David

10/10 Excellent

Gretchen, Wayne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location next to Kensington Park. Clean and elegant
Séjour de 1 nuit en mars 2024
Réponse de Ovini - Guest Service Agent le 1 mai 2024
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards

10/10 Excellent

Galit

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We would be happy to stay there again. Great location and view of Kensington Park.
Séjour de 2 nuits en avril 2024
Réponse de Aleena le 29 avr. 2024
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent

10/10 Excellent

Leo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property. Enjoyed my time
Séjour de 3 nuits en avril 2024
Réponse de Aleena le 27 avr. 2024
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

2/10 Horrible

Yumi

Séjour de 2 nuits en avril 2024
Réponse de Ovini - Guest Service Agent le 17 mai 2024
Dear Yumi, Thank you very much for choosing Royal Garden Hotel for your recent trip to Kensington area.We appreciate your feedback and time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve. If you would like to share more details about your stay, please do not hesitate to contact us.We are looking forward to welcome you back for a better stay.Kind regards,

10/10 Excellent

Alisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite was well worth it, gorgeous views and spacious.
Séjour de 3 nuits en avril 2024
Réponse de Ovini - Guest Service Agent le 27 avr. 2024
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff and great location. The aircon needs upgrading.
Séjour de 1 nuit en avril 2024
Réponse de Ovini – Guest Service Agent le 26 avr. 2024
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 Bien

Leslie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay here again
Séjour de 3 nuits en avril 2024
Réponse de Vilma le 26 avr. 2024
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Excellent

Alicia

Séjour de 2 nuits en avril 2024
Réponse de David le 15 mai 2024
Dear Alicia, thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a fantastic experience during your visit. Warm regards, David. Royal Garden Hotel – London

10/10 Excellent

KEVIN CHARLES

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
Séjour de 1 nuit en avril 2024
Réponse de David le 22 avr. 2024
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 Excellent

Nathan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
Séjour de 3 nuits en avril 2024
Réponse de Aleena le 22 avr. 2024
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 Bien

Tiong Keat

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
Séjour de 6 nuits en avril 2024
Réponse de David le 22 avr. 2024
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

10/10 Excellent

Rosalinda

Séjour de 3 nuits en avril 2024
Réponse de David le 12 mai 2024
Dear Rosalinda, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your feedback motivates us to continue delivering top-notch experiences. Warm regards, David. Royal Garden Hotel – London

8/10 Bien

NORMAN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
Séjour de 7 nuits en avril 2024
Réponse de David le 22 avr. 2024
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London