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Avis sur Rochester Hotel by Blue Orchid

4 out of 5
Rochester Hotel by Blue Orchid
69 Vincent Square, London, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 340 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 387 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1000." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

CHRISTOPHE

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bien situé
Hôtel dans un quartier calme et proche de la station Victoria. L’état général de l’établissement est malheureusement très délabré surtout dans les parties communes
Séjour de 3 nuits en février 2024
Réponse de Blue Orchid Guest Relations le 14 févr. 2024
Dear Christophe,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. We are pleased that we generally satisfied your expectations with the exception of certain aspects. We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Bien

Aurélie

Les points forts : Personnel et service et équipements
Il y avait des travaux juste au dessus de la chambre à partir de 7h30 du matin , sinon l’hôtel est assez bien situé un peu caché mais ça fais l’affaire pour un week-end
Séjour de 3 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 24 janv. 2024
Dear Aurélie,Thank you for taking the time to provide feedback following your recent stay at The Rochester.We are pleased that we generally satisfied your expectation, however regret any inconvenience which may have been caused due to the noise from the ongoing refurbishment works. Although the team starts the work at 9 am, we apologise if they started the preparations beforehand. We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Gilles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Style classique anglais et bon emplacement
Bon hôtel sans prétention bien placé dans le centre ville de Londres. Style anglais classique. Salles de bain petites. Personnel aimable. Petites chambres pour 1 personne et lit 1 place avec bon rapport qualité/prix selon la saison.
Séjour de 4 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 23 janv. 2024
Dear Gilles,Thank you for taking the time to share your experience following your recent stay with us. We are delighted to know you truly enjoyed your stay with us.We take this opportunity to thank you for choosing to stay with us and look forward to welcoming you back again soon to experience yet again another perfect stay! Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Blue Orchid Guest Relations le 7 sept. 2023
Dear Marion,We are pleased that we fully satisfied your expectations.Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Guy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Court séjour pour Angleterre/France
Chambre très confortable et très propre. Le sejour (1 nuit) était trop court pour apprécier a sa juste valeur cet excellent hôtel proche (à pied) de Victoria.
Séjour de 1 nuit en mars 2023
Réponse de Blue Orchid Guest Relations le 13 mars 2023
Dear Guy,Thank you for your lovely review. We are delighted that your stay exceeded your expectations. The team at The Rochester hotel will look forward to welcoming you back again soon, perhaps for a longer stay this time. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Gilles

Voyage en famille
Les points forts : Confort de la chambre
Charme, calme, et bien situé.
Hôtel calme, bon emplacement, avec le charme de l'ancien. Service moyen en efficacité, mais plein de gentillesse. Le petit déjeuner anglais (avec supplément par rapport au prix ) est proposé dans un hôtel voisin appartement à la même chaine d'Hotels (Blue Orchid). Dommage que le fameux petit déjeuner anglais ne soit pas proposé sur le même site.
Séjour de 1 nuit en novembre 2022
Réponse de Blue Orchid Guest Relations le 17 nov. 2022
Dear Gilles,Thank you for taking the time to leave your review, we really appreciate your feedback.We are pleased that we generally satisfied your expectations.We take this opportunity to thank you for choosing to stay with us and very much look forward to welcoming you back again. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Bien

Gilles

Voyage en famille
Les points forts : Confort de la chambre
Hotel au charme ancien, au calme et bien situé.
Séjour de 1 nuit en novembre 2022
Réponse de Blue Orchid Guest Relations le 17 nov. 2022
Dear Gilles,Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Gilles

Voyage en famille
Les points forts : Confort de la chambre
Très bon emplacement et le charme de l'ancien
Hotel au charme ancien dans le centre de Londres, idéalement situé.
Séjour de 1 nuit en novembre 2022
Réponse de Blue Orchid Guest Relations le 17 nov. 2022
Dear Gilles,Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bon séjour
L'hôtel est bien situé, non loin de Victoria Station, dans un quartier calme. Personnel aimable, mais manque de professionnalisme et efficacité (avoir demandé 2 fois pour changer un drap avec des taches de moisissures, 2 fois pour demander les papiers toilettes). Chambre correcte, juste le matelas est très dur.
Séjour de 7 nuits en août 2022
Réponse de Blue Orchid Guest Relations le 16 août 2022
Dear Guest, We are pleased that we generally satisfied your expectations with the exception of certain aspects. We have taken steps to address the issues raised in our constant endeavour to improve and enhance the services and facilities offered to our valued guests . We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
La localisation est très bien...mais la propreté douteuse vs le prix
Séjour de 1 nuit en mai 2019
Réponse de Grange Guest Relations Team le 31 mai 2019
Dear Guest, Thank you for taking the time to complete a guest questionnaire following your recent stay at the Grange Rochester Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We look forward to welcoming you back to Grange Hotels in London in the future. Kind Regards Grange Guest Relations Team

6/10 Satisfaisant

Voyageur vérifié

Séjour de 4 nuits en octobre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
court séjour basique
chambre vieillotte , absence de clim avec chaleur importante , fenêtre donnant sur une cour borgne.
Séjour de 1 nuit en août 2018
Réponse de Grange Hotels Marketing Team le 15 août 2018
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Rochester Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying on another occasion or in one of our other hotels when we hope that you will be fully satisfied. Kind Regards Grange Hotels Marketing Team

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour un week-end londonien !
Quartier calme et proche de Victoria Station, pratique pour éviter le métro hors de prix et prendre le bus/train ! Service très agréable !
Séjour de 2 nuits en janvier 2018
Réponse de Grange Hotels Marketing Team le 26 janv. 2018
Dear Guest, Thank you for your glowing review of Grange Rochester Hotel. It is super to hear that you experienced such a fabulous stay and that your expectations were fully satisfied. We are delighted that you found the location of the hotel perfectly positioned to take in the surrounding attractions and look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful staff
Extremely nice staff who couldn't do enough, small yet luxurious room, clean, big bathtub!! cosy bed, elevator
Séjour de 2 nuits en août 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel accueillant personnel gracieux et disponible
emplacement idéal toutes les commodités à proximité apres un bain de foule retour a l hotel au calme le top
Séjour de 6 nuits en mai 2017

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Centre ville
Hotel très bien situé. Chambre spacieuse et confortable avec un tèrs bon service. Propre et au calme en face d'un parc très agréable.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Rapport qualité prix limite
Un peu déçu Chambre au 5ème étage ( un ascenseur jusqu'au 4eme puis escaliers !!= 4 étoiles !!!!) Wifi payant ! Baignoire surélevée , pas facile d'y entrer et d'en sortir ( personnes à mobilité difficile s'abstenir !) TV avec une réception de signal très mauvaise Un point positif quartier très calme , proche de Buckingham palace mais un peu loin des quartiers animés le soir Personnel de l'hôtel très aimable et disponible ( accueil, portier, personnel d'entretien )

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

BAGOT, paris

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
mauvais rapport qualité prix
LA chambre n était pas prête quand nous sommes arrivés et les dessus de lit etaient sals. La communication avec le personnel de la réception était difficile'bien que je parle un anglais courant.

10/10 Excellent

Lauriane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

herve, bordeaux

Les points forts : Propreté, personnel et service, confort de la chambre
très peu de rangement dans la chambre. brosse wc cassée personnel très accueillant

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bof
Pas de chauffage dans la salle de bain Ça marque

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Hotel moyen mais propre avec un personnel attentif
Sejour correct. Chambre propre mais assez petite. Hotel tres calme.

8/10 Bien

Konrad, Zurich Switzerland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le charme anglais par excellence
Une situation centrale à 7 minutes à pied de Victoria station. Idéal pour profiter des théâtres. Malgré que la chambre donne sur une rue latérale, la nuit était calme pour dormir. Le buffet du petit déjeuner offre un grand choix de produits de qualité et le service est très compétent et souriant.

8/10 Bien

vero, castelnaudary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé. Proche de Victoria et Westminster
Hotel très agreable et bien situe pour découvrir Londres. Proche des grands sites, accès facile à pied et bus. Très bon restau indien en face de l'hôtel!

10/10 Excellent

domi, saverne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel a recommander propre et calme
Je recommande cet hôtel , très bien placé centre de Londres près de la gare Victoria. Bon accueil a heure tardive.

2/10 Horrible

Shawn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Air conditioning was broken and we requeeted to change rooms but they never moved us. Horrible
Séjour de 3 nuits en mai 2024

10/10 Excellent

BYRON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is extremely nice, the rooms where like new condition. The breakfast was excellent. We loved it.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice property overall but the room was very small for a family of 4...understand its an older hotel. No control over the thermostat as it did get quite warm in the room...I did try using it on the wall, however, nothing was happening. Very friendly staff and yes, we would stay there again.
Séjour de 9 nuits en mai 2024

4/10 Médiocre

michael

Voyage en couple
Les points faibles : Équipements
There was confusion on arrival because they had no record of my booking the room for an extra night. Check in took a while and I'm not sure why they asked for the identity of my partner. There was no tea or coffee making facility in the room but this was rectified the second night on request.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Emily

Voyage en groupe
Not close to transportation, problem with heat in room( solved with small heater)
Séjour de 4 nuits en avril 2024
Réponse de Blue Orchid Guest Relations le 29 avr. 2024
Dear Emily,Thank you for choosing to stay with us. We are pleased that we fully satisfied your expectations and glad to note that your concerns were addressed during your stay.The team at The Rochester will look forward to welcoming you back again soon for yet another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Lynda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathtub was too high, and no grab bars available!
Séjour de 3 nuits en avril 2024
Réponse de Blue Orchid Guest Relations le 15 mai 2024
Dear Lynda,Thank you for choosing to stay with us and we are pleased that we generally satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Vinh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quaint and surprisingly spacious
Séjour de 7 nuits en décembre 2023
Réponse de Blue Orchid Guest Relations le 25 avr. 2024
Dear Vinh,Thank you for taking the time to share your experience following your recent stay with us. We are delighted that we fully satisfied your expectations.We take this opportunity to thank you for choosing to stay with us and look forward to welcoming you back again soon to experience yet again another perfect stay! Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 Satisfaisant

Dan, Rochester

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
If you need internet for work while at this hotel , forget about it. It is painfully slow. Google mail won’t open unless you refresh 5-10 times. Condition of the hotel - dated. Lots of marble, that probably was looking nice in the 70s. No A/C , so prepare to sleep with the windows open. If you do sleep with your windows open, the building near has big A/C units so you will hear that noise the entire night. Stains on the carpet, musty smell. I don’t know why this property is advertised as 4 stars. Should be 1 or 2.
Séjour de 2 nuits en mars 2024
Réponse de Blue Orchid Guest Relations le 19 avr. 2024
Dear Dan,We regret to hear that your expectations were not fully satisfied on this occasion. Please accept our apologies for any inconvenience which may have been caused. We had no issues with the internet reported, however, please be assured that your feedback has been shared with the IT team and the third-party internet service provider to monitor the situation.We are pleased to inform that we are currently enhancing the guest rooms at The Rochester, including adding air conditioning and uplifting the look.We do endeavour to ensure that we fully satisfy our guests expectations, and we would very much like to have the opportunity of welcoming you back to restore your faith in our hotel group and experience the newly refurbished room together with the enhanced facilities the hotel has to offer.In the meantime, assuring you of our best attention, we remain,With kind regards, Blue Orchid Guest Relations

6/10 Satisfaisant

EVA

Our booking was 2 rooms but at incheck the hotel just gave us 1 room. after showing the bookingpapers to the staff they wanted to give us the second room in the basement which was humid. No good start!
Séjour de 5 nuits en mars 2024

10/10 Excellent

Francisco Javier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lugar
Séjour de 4 nuits en décembre 2023
Réponse de Blue Orchid Guest Relations le 12 mars 2024
Dear Francisco,Thank you for choosing to stay with us. We are delighted that your expectations were fully satisfied.The team at The Rochester will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Norman

Les points forts : Propreté et personnel et service
First time staying at this hotel, located in a quiet area of Westminster but plenty of shops/cafes around the area (although when we were staying a lot were closed), Big Ben, Westminster Abbey are a 10 minute walk away. The hotel itself is a bit old fashioned but very clean and has all the amenities you would want, a great base! Some work was going on during our stay so we were woken up to drilling noises some days and the water wasn’t working for half the day on one of the days either which wasn’t the most ideal. Our room had a lovely balcony which overlooked a football pitch which was nice to relax on after a long day! Will happily return here.
Séjour de 3 nuits en février 2024
Réponse de Blue Orchid Guest Relations le 27 févr. 2024
Dear Norman,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. Whilst we are pleased that we generally satisfied your expectations, we regret for any inconvenience which may have caused by the ongoing work.We have started a progressive enhancement and refurbishment program at The Rochester. This is to bring the property in line with The Wellington, our adjoining sister hotel; this will also include the installation of air conditioning.Your comments have been brought to the attention of the Development Team together with the House Manager in our constant endeavour to enhance and improve services and facilities offered to our valued guests.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 Bien

Yunjeong

Séjour de 4 nuits en février 2024
Réponse de Blue Orchid Guest Relations le 27 févr. 2024
Dear Yunjeong,We are pleased that we generally satisfied your expectation.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 Satisfaisant

Wooin

Séjour de 1 nuit en février 2024
Réponse de Blue Orchid Guest Relations le 22 févr. 2024
Dear Wooin,Thank you for choosing to stay with us and we are pleased that we generally satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Rosemary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Blue Orchid Guest Relations le 22 févr. 2024
Dear Rosemary,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

Maria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, can walk to several touristic places.. quiet hotel . Great and resourceful staff.
Séjour de 6 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 15 févr. 2024
Dear Maria,Thank you for reviewing your recent stay at The Rochester.We are delighted that your expectations were fully satisfied and pleased to hear that you found our staff professional and also the hotel's location suited your needs.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 Satisfaisant

Per

Les points forts : Propreté et personnel et service
Ok
Ok hotell, ok frukost, bra läge
Séjour de 3 nuits en février 2024
Réponse de Blue Orchid Guest Relations le 15 févr. 2024
Dear Per,We are pleased to hear you found our location suited your needs and that we generally satisfied your expectations.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

pilar

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena relación calidad precio.
Es la segunda vez que me hospedo en este hotel. Está muy bien ubicado, Perfecto para ir a Victoria. Andando se llega a Buckingham palace, al Big ben... El desayuno es completo. El personal del hotel muy agradable.
Séjour de 3 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 13 févr. 2024
Dear Pilar,We are so pleased that you chose to stay with us once again.We are delighted that we fully satisfied your expectations and pleased to note that you found the hotel's location suited your needs and also found our staff professional. .All of us at The Rochester will very much look forward to the opportunity of welcoming you back in the near future. Until then, we remainWith kind regards,Blue Orchid Guest Relations

2/10 Horrible

Gary

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Really not great at all!
We had no hot water, we had to take freezing cold showers. The iron was broken in my room and when I used it it leaked all over my shirt just before we went out. The kettle in our room was also broken, when I boiled it I had to sit with it and hold the button down. Nothing seemed to work and while it didn’t ruin my partners birthday it certainly put a dampener on what was supposed to be a happy relaxed experience. By the end of the trip we almost found it funny that nothing worked in the room as it should. I don’t like to complain but for the price of the room I expected much more than I got.
Séjour de 1 nuit en février 2024

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 6 févr. 2024
Dear Jonathan,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 Excellent

BRADLEY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable, convenient and friendly
Staff is amazing. We needed extra pillows and within two minutes, there was a knock on our door to fill our request. The beds were very comfortable and the room was very clean. Location is within a short walk of many iconic places. This was a great find, and we plan on staying again on our next visit.
Séjour de 2 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 6 févr. 2024
Dear Bradley,Thank you for reviewing your recent stay at The Rochester. We are delighted that we fully satisfied your expectations. It's lovely to note that you found our location suited your needs and enjoyed our facilities and also found our staff professional. We take this opportunity to thank you for choosing to stay with us and look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En familia, cerca y lejos a la vez, a 8 minutos del tren. Hotel cómodo y confortable
Séjour de 3 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 1 févr. 2024
Dear Paul,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.We hope to welcome you back in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable service/high quality
Great stay. Surprise trip away for my girlfriend's 29th birthday. The hotel was great and organised a cake and fruit basket for us at an extra charge. Added the extra touch of balloons and a card (girlfriend said that was very sweet). Had an afternoon tea at The Wellington just around the corner, very nice!! The room was great size wise and even had our own little balcony. The bathroom has a bath/shower combo with great pressure and it was honestly nice to have a bath as we only have a shower at home. The food was of high quality and the staff on duty were always exceeding polite! Even provided us larger drinking glasses for water and an extension cable as there were limited plugs. They even provided complimentary little slippers which was a well appreciated touch! We opted not to have the room serviced as there wasn't really a need, you don’t replace towels/bed linen after every use at home so no need while away, easy to clean up after yourselves. Only downsides were not enough plugs, small teacups, no coat rack for outside jackets, lack of communication with The Wellington regarding having prepaid for afternoon tea and silverfish in the bathroom (reported to reception on departure - not before as it isn't necessarily preventable/their fault, only really reported so they knew and could take action if needed)
Séjour de 3 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 30 janv. 2024
Dear Guest,Thank you for your lovely review! We are delighted that your stay exceeded your expectations. The team puts in a lot of effort to ensure every guest has a comfortable stay. Thank you for your kind words for the staff; we will ensure that the staff are commended for their services.Your particular comments are noted and appropriate action has been taken to address the issues raised in our constant endeavour to improve and enhance the services and facilities offered to our valued guests.We take this opportunity to thank you for choosing to stay with us and very much look forward to welcoming you back on many occasions. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 Excellent

Kees

Les points forts : Propreté et infrastructures et conditions de l’hébergement
This is a very good hotel. It is located in a very safe area and is very close to Victoria station (15 min walk). The hotel bed is very comfortable and hygiene and the room overall were very good. This hotel is very good especially given the relatively low price (in january). I really recommend this hotel!
Séjour de 3 nuits en janvier 2024
Réponse de Blue Orchid Guest Relations le 30 janv. 2024
Dear Kees,Thank you for choosing to stay with us and for your kind recommendation.We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied.We hope to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations