Avis sur Point A Hotel London Liverpool Street
Point A Hotel London Liverpool Street
13-15 Folgate Street, London, England
Avis
8,2
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Nikky le 9 janv. 2024
Dear Valentine,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel well-located and convenient for accessing the metro. We appreciate your comments regarding the room soundproofing and cleaning frequency. Your feedback is invaluable to us as we continuously strive to improve our services. We will certainly address the areas of concern raised to enhance the overall experience for our guests.We hope to welcome you back in the future and provide you with an improved stay.
6/10 Satisfaisant
Océane
1 janv. 2024
Les points faibles : Personnel et service
Le minimum
Océane
Séjour de 2 nuits en décembre 2023
Réponse de Nikky le 3 févr. 2024
Dear Oceane,Thank you for taking the time to share your feedback with us. We truly value your input and apologize for falling short of your expectations. Your comments regarding the cleanliness, room arrangement, and heating control have been duly noted, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.We appreciate your understanding and are committed to providing a pleasant experience for all our visitors. Your feedback is invaluable to us, and we will strive to make the necessary improvements. We hope to have the opportunity to welcome you back and offer you an enhanced stay that reflects the high standards we aim to uphold.
8/10 Bien
Olivier LE
Voyage d’affaires
11 nov. 2023
Les points forts : Propreté et personnel et service
Olivier LE
Séjour de 3 nuits en novembre 2023
Réponse de Iman le 13 nov. 2023
Thank you for rating us. We will take your valuable adviced.
10/10 Excellent
NICOLAS
Voyage d’affaires
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NICOLAS
Séjour de 1 nuit en octobre 2023
Réponse de Tchad le 17 oct. 2023
Thank you for the rating
6/10 Satisfaisant
lionel
10 oct. 2023
Les points faibles : Propreté
lionel
Séjour de 2 nuits en octobre 2023
Réponse de Tchad le 17 oct. 2023
Thank you for your rating
10/10 Excellent
Alain
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alain
Séjour de 3 nuits en septembre 2023
Réponse de Tchad le 15 sept. 2023
Thank you for sharing your positive experience! We're glad to hear that you enjoyed your stay and found the location convenient for exploring the attractions, even if it involves a pleasant 25-minute walk. Your tip about having lunch is valuable; London can be quite pricey, so it's smart to plan ahead for meals. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Catherine
30 août 2023
Catherine
Séjour de 1 nuit en août 2023
Réponse de Tchad le 8 sept. 2023
Thank you for the rating!
10/10 Excellent
Catherine
29 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Catherine
Séjour de 1 nuit en août 2023
Réponse de Tchad le 8 sept. 2023
Thank you for your rating!
10/10 Excellent
magali
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
magali
Séjour de 5 nuits en août 2023
Réponse de Tchad le 16 août 2023
Thank you for your rating!
8/10 Bien
Irina
Voyage en famille
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well located hotel for visiting London
Irina
Séjour de 1 nuit en août 2023
Réponse de Tchad le 16 août 2023
Thank you for taking the time to leave a review.We have both windowed and windowless rooms. Might I suggest trying a room with a window in a future stay?Hopefully you will give us another chance so that you may experience one of those instead.
8/10 Bien
Aurelie
17 juil. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Aurelie
Séjour de 3 nuits en juillet 2023
Réponse de Tchad le 21 juil. 2023
Thank you.
6/10 Satisfaisant
zehira
26 juin 2023
Les points faibles : Propreté
zehira
Séjour de 3 nuits en juin 2023
Réponse de Tchad le 28 juin 2023
Thank you for sharing your feedback with us. We appreciate your comments and would like to provide some clarification regarding our room cleaning process.To maintain a balance between guest comfort and environmental sustainability, we have implemented a policy of cleaning the rooms every three days. This allows us to minimize our ecological footprint and reduce the consumption of resources. However, we do understand the importance of fresh towels and a clean environment, which is why we ensure that towels and bins are changed daily.We apologize if this policy was not clearly communicated during your stay. We will review our communication methods to ensure that our guests are fully informed about our cleaning procedures.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
19 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2023
Réponse de Tchad le 19 juin 2023
Thank you for the rating!
8/10 Bien
Justine
Voyage en couple
13 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Justine
Séjour de 2 nuits en mai 2023
Réponse de Bruno le 14 mai 2023
Thanks for your feedback, we are looking forward to your coming back.
10/10 Excellent
Voyageur vérifié
18 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en avril 2023
Réponse de Bruno le 19 avr. 2023
Thanks for your feedback, We are delighted that you have had a great stay with us and hope to see you again.
8/10 Bien
Jean-Marc
28 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Point A
Jean-Marc
Séjour de 3 nuits en mars 2023
Réponse de Tchad le 29 mars 2023
Thank you for your kind words :)
10/10 Excellent
Regis
8 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
belle découverte
Regis
Séjour de 4 nuits en mars 2023
Réponse de George le 8 mars 2023
Dear Guest,Thank you for the great review. We hope to see you again at Point A Liverpool Street soon.Best RegardsGeorgeHost
8/10 Bien
Rose
18 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rose
10/10 Excellent
MALIKA
29 déc. 2022
MALIKA
Séjour de 7 nuits en décembre 2022
Réponse de Tchad le 9 janv. 2023
Thanks for the 10/10!
10/10 Excellent
Christine, Marseille
1 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Réponse de Tchad le 21 déc. 2022
We are glad you enjoyed your stay. The area is really great and becomes more like a party area at the weekend with busy streets and night clubs and pubs open all around.
6/10 Satisfaisant
Asma
23 nov. 2022
Les points forts : Propreté et personnel et service
Asma
Séjour de 3 nuits en novembre 2022
Réponse de Tchad le 23 nov. 2022
Thank you for the feedback. I will discuss this with my team.Kind regards,
10/10 Excellent
Joanna
3 oct. 2022
Joanna
Séjour de 2 nuits en septembre 2022
8/10 Bien
Markus Jr
17 août 2022
Markus Jr
Séjour de 4 nuits en août 2022
10/10 Excellent
Alexandre
Voyage en famille
13 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexandre
Séjour de 6 nuits en août 2022
6/10 Satisfaisant
Yann
Voyage en couple
11 juil. 2022
Les points forts : Propreté et personnel et service
Yann
Séjour de 3 nuits en juillet 2022
4/10 Médiocre
Voyageur vérifié
24 juin 2022
Les points faibles : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2022
8/10 Bien
Hermine
10 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hermine
Séjour de 3 nuits en juin 2022
8/10 Bien
Raouf
24 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trip 3 nuits a Londres
Raouf
Séjour de 3 nuits en mai 2022
6/10 Satisfaisant
Ilan
28 févr. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Noisy
Ilan
Séjour de 4 nuits en février 2022
Réponse de Stu Clay le 28 févr. 2022
Thank you for your feedback, I am very sorry for the disturbances you encountered during your stay. We work with the neighbouring build project to ensure any disturbance is kept to a minimum with works not starting before 8am. I am pleased my team were able to resolve the safety alarm that activated in your room.
8/10 Bien
Eve
15 nov. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A recommander, bonne literie et proche métro !
Eve
Séjour de 3 nuits en novembre 2021
Réponse de Stu Clay le 15 nov. 2021
Dear Eve, I am pleased to note our well appointed accommodation matched your stay requirements. Thank you for the kind recommendations.
4/10 Médiocre
Claire, Dereham
Voyage en couple
26 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claire
Séjour de 2 nuits en mai 2024
10/10 Excellent
Sandra
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 3 nuits en mai 2024
10/10 Excellent
Christopher
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 9 nuits en mai 2024
8/10 Bien
Tousif, Elmhurst
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tousif
Séjour de 4 nuits en mai 2024
Réponse de Nikky le 23 mai 2024
Dear Tousif,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's area to be very nice, clean, and quiet.At our hotel, we strive to provide a comfortable and relaxing environment for all of our guests, so it is wonderful to know that you enjoyed your stay with us.Your kind words serve as motivation for us to continue delivering exceptional service and maintaining high standards of cleanliness throughout the property.We hope to welcome you back in the near future for another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel.
8/10 Bien
Christine
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mai 2024
Réponse de Nikky le 16 mai 2024
Dear Christine,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly appreciate your input as it helps us to improve our services and accommodations.We are sorry to hear that the room size did not meet your expectations. We understand that space can be a concern for some guests, and we apologize for any inconvenience this may have caused. Rest assured, we will take note of your comments and see if there are any ways we can make adjustments in the future.We are glad to hear that despite the size of the room, you found all of the advertised features available to you. Your comfort and satisfaction are important to us, and we strive to ensure that all necessary amenities are provided for a pleasant stay.It is great to know that choosing a room without a window helped reduce external noise for you. We aim to create a peaceful environment for our guests, and we are pleased that this aspect of your stay was satisfactory.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
6/10 Satisfaisant
Jean
14 mai 2024
Les points forts : Propreté et personnel et service
Jean
Séjour de 6 nuits en mai 2024
Réponse de Nikky le 14 mai 2024
Dear Jean,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly value all comments from our guests as it helps us improve our services.We are pleased to hear that you found the transportation convenient during your stay. However, we apologize for any inconvenience caused by the noise at night. Please rest assured that we take this matter seriously and will work on finding solutions to minimize noise disturbances in the future.If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.
6/10 Satisfaisant
Madeleine
Voyage en groupe
13 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Madeleine
Séjour de 3 nuits en mai 2024
Réponse de Nikky le 13 mai 2024
Dear Madeleine,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We truly appreciate all feedback as it helps us improve and provide a better experience for our guests.I'm glad to hear that you enjoyed the location of our hotel and found the courtyard to be lovely. Your comments regarding the cleanliness, particularly in the bathroom, have been noted and will be addressed with our housekeeping team to ensure that we maintain high standards of cleanliness throughout the hotel.We strive to offer great value for money and I'm pleased to hear that you found it to be okay. If there are any specific areas where you feel we can improve further, please do not hesitate to let us know so we can make your next stay even more enjoyable.Once again, thank you for your feedback and we hope to welcome you back in the future for an even better experience.
10/10 Excellent
Jan
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 4 nuits en mai 2024
Réponse de Author le 10 mai 2024
Dear Jan Sleurink,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel neat and well-maintained, with clean rooms and bathrooms. Our team works hard to ensure that all areas of the hotel are kept in top condition for our guests.
We are also pleased to hear that you found our staff friendly and helpful. Providing excellent customer service is a top priority for us, and we are glad to know that our team members made a positive impression on you during your stay.
It's great to hear that you enjoyed the convenience of having shops and public transport nearby. We strive to provide our guests with a comfortable and convenient experience, and we are happy to hear that this aspect of your stay met your expectations.
Thank you once again for your kind words. We hope to welcome you back to our hotel in the future.
Warm Regards,
Nikky
10/10 Excellent
Nicholas
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en avril 2024
Réponse de Author le 2 mai 2024
Dear Nicholas Andrews,
Thank you for taking the time to provide us with your feedback.
We are delighted to hear that you found our hotel to be quiet during your stay. Our team works hard to ensure a peaceful and relaxing environment for all our guests, so it is always rewarding to receive positive comments like yours.
We appreciate your kind words and hope that you will choose to stay with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.
Thank you once again for choosing our hotel.
Warm Regards,
Nikky
8/10 Bien
Liana
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liana
Séjour de 3 nuits en avril 2024
Réponse de Nikky le 29 avr. 2024
Dear Liana,Thank you for taking the time to share your experience during your recent stay at our hotel. We are delighted to hear that you found our property to be a pleasant experience, with clean rooms, an excellent location, and friendly and courteous staff.We appreciate your feedback regarding the lack of a kettle, coffee machine, or mini fridge in the room. We will definitely take this into consideration as we continue to improve our services for our guests. We apologize for any inconvenience this may have caused during your stay.Regarding the room without a window, we are glad to hear that it was well ventilated and suitable for your needs over a few days. Your recommendation means a lot to us and we are grateful for your kind words about our service.We hope to welcome you back in the future and provide an even better experience during your next visit. If there is anything else we can assist you with, please do not hesitate to contact us.
8/10 Bien
xavier
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
xavier
Séjour de 2 nuits en avril 2024
Réponse de Nikky le 29 avr. 2024
Dear Xavier,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be nice, with clean facilities and good service.Our team works hard to ensure that all of our guests have a comfortable and enjoyable stay, so it is always rewarding to receive positive feedback like yours. Your kind words will be shared with the entire staff as motivation to continue providing exceptional service.We hope to welcome you back to our hotel in the future and provide you with another great experience. If there is anything else we can do to make your next stay even better, please do not hesitate to let us know.Thank you once again for choosing our hotel and for sharing your positive review.
8/10 Bien
Shigeyoshi
Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shigeyoshi
Séjour de 1 nuit en avril 2024
Réponse de Nikky le 27 avr. 2024
Dear Shigeyoshi,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel convenient.We apologize for any noise disturbances that may have affected your stay. Please rest assured that we take all guest feedback seriously and will address this issue promptly to ensure a more peaceful experience for our guests in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay.
6/10 Satisfaisant
Joanne
24 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Joanne
Séjour de 1 nuit en avril 2024
Réponse de Nikky le 25 avr. 2024
Dear Joanne,Thank you for your rating. We look forward to welcome you back soon.
10/10 Excellent
Elisa
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elisa
Séjour de 4 nuits en avril 2024
Réponse de Nikky le 25 avr. 2024
Dear Elisa,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel's location to be both central and quiet. Providing a peaceful environment for our guests is one of our top priorities, so we are delighted that you were able to enjoy a comfortable stay with us.We strive to offer exceptional service and amenities to all of our guests, and it is always rewarding to receive positive feedback like yours. Your kind words serve as motivation for our team to continue delivering memorable experiences for all who choose to stay with us.We hope to welcome you back again in the future and provide you with another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.
8/10 Bien
Jesse
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Jesse
Séjour de 2 nuits en avril 2024
Réponse de Nikky le 16 avr. 2024
Dear Jesse,Thank you for your rating. We look forward to welcoming you back soon.
8/10 Bien
Nathan John
9 avr. 2024
Les points forts : Propreté et personnel et service
Nathan John
Séjour de 4 nuits en avril 2024
Réponse de Nikky le 12 avr. 2024
Dear Nathan John,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.
6/10 Satisfaisant
Lorena
9 avr. 2024
Les points faibles : Personnel et service
Lorena
Séjour de 1 nuit en avril 2024
Réponse de Nikky le 12 avr. 2024
Dear Lorena, Thank you for your rating. We look forward to welcoming you back soon.
6/10 Satisfaisant
Mark
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en avril 2024
Réponse de Nikky le 9 avr. 2024
Dear Mark, Thank you for your rating. We look forward to welcoming you back soon.
10/10 Excellent
Selena
Voyage en couple
3 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Selena
Séjour de 3 nuits en décembre 2023
Réponse de Nikky le 4 avr. 2024
Dear Selena,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
8/10 Bien
Gareth, Burnham on Crouch
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gareth
Séjour de 1 nuit en mars 2024
Réponse de Nikky le 4 avr. 2024
Dear Garet,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.