Avis sur Point A Hotel London Kings Cross – St Pancras
Point A Hotel London Kings Cross – St Pancras
324 Gray's Inn Road, London, England
Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Thay le 20 mai 2024
Hello Christiane,Thank you for staying with us and leaving us a review. We are delighted to learn that you loved our style. Nevertheless, we cherish your feedback regarding the breakfast. Our staff is always ready to go an extra mile for our guests.Best regards,
10/10 Excellent
Judy
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judy
Séjour de 2 nuits en avril 2024
Réponse de Thay le 2 mai 2024
Dear JUDY, Thank you for sharing your experience with us, It was a pleasure to have you here. We would love to welcome you again, hopefully, it will be soon. Kind regards,
10/10 Excellent
Anaïs Clara
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anaïs Clara
Séjour de 2 nuits en février 2024
Réponse de Reception host, K Begum le 24 mars 2024
Hi guest, Thank you for your excellent rating, we are so happy to see you had a good stay with us and we hope to greet you again soon!
2/10 Horrible
Bruno
26 févr. 2024
Bruno
Séjour de 1 nuit en février 2024
Réponse de Rafa le 27 févr. 2024
Dear BrunoThank you for sharing your experience with us, It was a pleasure to have you here. We value our guests' feedback and we take it seriously. Please rest assured that we will take your feedback on board, and continue to refine our services. Best regards, Rafael
8/10 Bien
Morgane
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Morgane
Séjour de 4 nuits en février 2024
Réponse de Hayden le 27 févr. 2024
Dear Morgane,Thank you for your review.We look forward to seeing you again. Kind regards,Hayden
10/10 Excellent
Alexandre
Voyage en groupe
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexandre
Séjour de 3 nuits en février 2024
Réponse de Kulshum (Reception host) le 20 févr. 2024
Hi Alexandre, Thank you for your wonderful rating, we are so thrilled to see you had a good stay with us and we hope to see you again soon!
10/10 Excellent
Marie
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie
Séjour de 3 nuits en février 2024
Réponse de Angela le 19 févr. 2024
Dear MarieThank you for your fantastic review. We are glad to see you enjoy your stay with us.Hopefully, we will host you again in the future.Best regards
6/10 Satisfaisant
Stéphanie Christine
16 févr. 2024
Stéphanie Christine
Séjour de 3 nuits en février 2024
Réponse de Thay le 21 mars 2024
Hello Melanie,Thank you for sharing your experience at Point A.We hope to welcome you back in the future.Best regards,Thay
8/10 Bien
Ines
Voyage en couple
15 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ines
Séjour de 5 nuits en décembre 2023
Réponse de Anna le 30 janv. 2024
Dear Guest,Thank you for taking the time to complete the survey about your stay at Point A Hotel Kings Cross St Pancras. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
8/10 Bien
Marie
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Marie
Séjour de 2 nuits en janvier 2024
Réponse de Anna le 30 janv. 2024
Dear Guest,Thank you for taking the time to complete the survey about your stay at Point A Hotel Kings Cross St Pancras. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
8/10 Bien
Laurent
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Londres
Laurent
Séjour de 2 nuits en janvier 2024
Réponse de Anna le 30 janv. 2024
Dear Guest,Thank you for taking the time to complete the survey about your stay at Point A Hotel Kings Cross St Pancras. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
10/10 Excellent
Kevin
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kevin
Séjour de 7 nuits en décembre 2023
Réponse de Anna le 30 janv. 2024
Dear Guest,Thank you for taking the time to complete the survey about your stay at Point A Hotel Kings Cross St Pancras. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
10/10 Excellent
Marina
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marina
Séjour de 5 nuits en décembre 2023
Réponse de Anna le 30 janv. 2024
Dear Guest,Thank you for taking the time to complete the survey about your stay at Point A Hotel Kings Cross St Pancras. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
10/10 Excellent
Camille
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Camille
Séjour de 3 nuits en décembre 2023
Réponse de Anna le 30 janv. 2024
Dear Guest,Thank you for taking the time to complete the survey about your stay at Point A Hotel Kings Cross St Pancras. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
2/10 Horrible
Emilien
19 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ne pas choisir cet hôtel
Emilien
Séjour de 3 nuits en décembre 2023
Réponse de Rafael le 13 févr. 2024
Dear EmilienWe are truly sorry to hear about your experience. The management team has been informed about your stay and the issues you have experienced. Please, do not hesitate to contact us if you would like to discuss further your stay. Looking forward to hosting you again. Regards.Rafael
6/10 Satisfaisant
Julie
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Julie
Séjour de 2 nuits en décembre 2023
Réponse de n le 11 déc. 2023
Hello David,Thank you for your great review.We are happy to see you enjoyed your overall stay.If you would like to give us more details about what was not as expected, please do not hesitate to get in touch.We hope to see you soon again!Kind regards,Natalia
8/10 Bien
MARIE SOPHIE
Voyage en famille
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARIE SOPHIE
Séjour de 3 nuits en décembre 2023
Réponse de Natalia le 11 déc. 2023
Dear Marie Sophie, Thank you for sharing your experience with us, It was a pleasure to have you here. We would love to welcome you again, hopefully, it will be soon. Kind regards, Natalia
10/10 Excellent
Jacques
Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacques
Séjour de 5 nuits en octobre 2023
Réponse de Rafa le 22 oct. 2023
Dear Jacques, Thank you for your great review. We are happy to see you enjoyed your stay. Our staff is always ready to go the extra mile for our guests and our location is absolutely perfect for exploring every part of London. We hope to see you soon again. Best Regards, Rafael
4/10 Médiocre
sophie
18 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
sophie
Séjour de 1 nuit en octobre 2023
Réponse de Oksana le 18 oct. 2023
Dear Sophie,Thank you for review. We are so sorry to hear that you had not great experience at our hotel. We will pass this to the relevant department to improve our service. We hope you will give us another chance in the near future.Kind regards,Oksana
8/10 Bien
Anne-Gaelle
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anne-Gaelle
Séjour de 3 nuits en octobre 2023
Réponse de Oksana le 17 oct. 2023
Dear Anne;Gaelle,We appreciate your fantastic review. We are glad to hear you enjoyed your stay at our hotel. Near King Cross station, the location is quite convenient, and our staff will do everything they can to give you the best service. Getting ready to host you shortly.Kind regards,Oksana
8/10 Bien
Nathalie
Voyage en famille
1 oct. 2023
Nathalie
Séjour de 2 nuits en septembre 2023
Réponse de Oksana le 1 oct. 2023
Dear Nathalie,Thank you for your nice review. We are happy to see you enjoyed your stay at our hotel. Hope to see you soon in the near future.Kind regards,Oksana
10/10 Excellent
Voyageur vérifié
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en septembre 2023
Réponse de n le 26 sept. 2023
Hello,Thank you for your fabulous review.We are thrilled to see you enjoyed your stay at our hotel.Our housekeeping team is putting extra effort every day to prepare the hotel to the highest standard.We are looking forward to seeing you again soon!Kind regards,Natalia
10/10 Excellent
Henri
12 sept. 2023
Henri
Séjour de 1 nuit en septembre 2023
Réponse de Isaac le 12 sept. 2023
Dear Henri,Thank you so much for your wonderful review. We are grateful that you find the stay enjoyable for the stay with us. Your kind words gave our team much recognition to continue our strive for excellent service. We look forward to seeing you soon.Best Regards,
10/10 Excellent
Yannik
Voyage en famille, Voyage en groupe
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Yannik
Séjour de 2 nuits en septembre 2023
Réponse de Isaac le 11 sept. 2023
Dear Yannik,Thank you so much for your wonderful review. We are grateful that you find the stay enjoyable for the stay with us. Your kind words gave our team much recognition to continue our strive for excellent service. We look forward to seeing you soon.Best Regards,
10/10 Excellent
Anais
Voyage en famille
17 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anais
Séjour de 1 nuit en août 2023
Réponse de Reception host, Kulshum le 19 août 2023
Hi Anais, Thank you for your review and rating :) We hope to greet and host you again soon!
10/10 Excellent
Jean-Marc Pierre
24 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean-Marc Pierre
Séjour de 2 nuits en juillet 2023
Réponse de Geri le 26 juil. 2023
Dear Jean-Marc,Thank you for the 5* review, It was a pleasure to have you here. Hopefully, we will welcome you again shortly.
10/10 Excellent
Greg
Voyage d’affaires
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greg
Séjour de 1 nuit en mai 2024
Réponse de Thay le 28 mai 2024
Hello Greg,Thank you for taking the time to review us.We really appreciated your review, we are happy to hear that the room was cleaned and quiet.We hope to host you here in the future again.Best regards,
8/10 Bien
Royce
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Royce
Séjour de 1 nuit en mai 2024
Réponse de Thay le 27 mai 2024
Hello Royce,Thank you for taking the time to review us.Best regards,
10/10 Excellent
Steffi, Krumpa
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steffi
Séjour de 6 nuits en mai 2024
Réponse de Rafael le 27 mai 2024
Dear SteffiWe appreciate your fantastic review. We are glad to hear you enjoyed your stay at our hotel. A great starting point for experiencing London, the location is close to King Cross station. The service you deserve will always be offered by our staff with a smile. We look forward to having you as our guest in the near future. Best regards Rafael
8/10 Bien
Chad
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chad
Séjour de 9 nuits en mai 2024
Réponse de Rafael le 26 mai 2024
Dear ChadThank you for sharing your experience with us, It was a pleasure to have you here. We would love to welcome you again, hopefully, it will be soon. Kind regards, Rafael
6/10 Satisfaisant
Anja
24 mai 2024
Les points forts : Propreté
Anja
Séjour de 5 nuits en mai 2024
Réponse de Thay le 27 mai 2024
Hello Anja,Thank you very much for taking the time in reviewing your stay and whilst difficult to read, we do appreciate it.I do apologise that the wi-fi did not work in your room and when you move to a new room the hair dryer did not work. We will utilise your feedback to further improve our offering.We hope you will give us a second chance in the future.Best regards,Thay
10/10 Excellent
Cory
Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cory
Séjour de 1 nuit en mai 2024
Réponse de Hayden le 24 mai 2024
Dear Cory Thank you for your review.We look forward to seeing you again.Kind regards,Hayden
10/10 Excellent
Nadia
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadia
Séjour de 1 nuit en mai 2024
Réponse de Rafael le 21 mai 2024
Dear Nadia We appreciate your fantastic review. We are glad to hear you enjoyed your stay at our hotel. A great starting point for experiencing London, the location is close to King Cross station. The service you deserve will always be offered by our staff with a smile. We look forward to having you as our guest in the near future. Best regards Rafael
10/10 Excellent
Sarah
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mai 2024
Réponse de Thay le 20 mai 2024
Hello,We're glad you found our location convenient! It's great to know you enjoyed the surrounding attractions and restaurants. We hope to welcome you back for another enjoyable stay.Best regards,
8/10 Bien
Melissa
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en avril 2024
Réponse de Thay le 19 mai 2024
Hello Melissa,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We're thrilled to hear that our staff made a positive impact on your stay. We're glad you found our location convenient! It's great to know you enjoyed the surrounding attractions and restaurants. We hope to welcome you back for another enjoyable stay.Best regards,
8/10 Bien
Cynthia
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en mai 2024
Réponse de Thay le 19 mai 2024
Hello Cynthia,Thank you for taking a few minutes of your time to leave a review for us. We appreciate it. Unfortunately, we do not have coffee facilities inside the room, however, we do have a coffee machine in the reception 24/7.Best regards,Thay
10/10 Excellent
marcello
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
marcello
Séjour de 2 nuits en mai 2024
Réponse de Thay le 19 mai 2024
Hello, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We're thrilled to hear that our staff made a positive impact on your stay. We're glad you found our location convenient! It's great to know you enjoyed the surrounding attractions and restaurants. We hope to welcome you back for another enjoyable stay.Best regards
10/10 Excellent
Alyssa
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alyssa
Séjour de 1 nuit en mai 2024
Réponse de Thay le 20 mai 2024
Hello,We're glad you found our location convenient! It's great to know you enjoyed the surrounding attractions and restaurants. We hope to welcome you back for another enjoyable stay. We're thrilled to hear that our staff made a positive impact on your stay. Best regards,
10/10 Excellent
Dennis
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dennis
Séjour de 1 nuit en mai 2024
Réponse de Thay le 20 mai 2024
Hello,We're glad you found our location convenient! It's great to know you enjoyed the surrounding attractions and restaurants. We hope to welcome you back for another enjoyable stay.Best regards,
8/10 Bien
Miguel, Hawthorne
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miguel
Séjour de 2 nuits en mai 2024
Réponse de Rafael le 16 mai 2024
Dear MiguelThank you for sharing your experience with us, It was a pleasure to have you here. We would love to welcome you again, hopefully, it will be soon. Kind regards, Rafael
8/10 Bien
Esther
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Esther
Séjour de 1 nuit en mai 2024
Réponse de Thay le 15 mai 2024
Hello Esther,Thank you for contacting us.I am glad to hear you had a lovely stay with us.We do hope to welcome you back here in the future.Best regards
8/10 Bien
Victoria
Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en mai 2024
Réponse de Hayden le 15 mai 2024
Dear VictoriaThank you for your review, we look forward to seeing you again.Kind regards,Hayden
2/10 Horrible
Karsten
Voyage en couple
13 mai 2024
Karsten
Séjour de 3 nuits en avril 2024
Réponse de Angela le 14 mai 2024
Dear KarstenThank you for your honest feedback. I do apologize for any inconvenience caused during your stay. Next time you can check on our website for all the information regarding the check-in or check-out policy as well as luggage storage.We are looking forward to hosting you again.Best regards
10/10 Excellent
Cynthia
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 3 nuits en mai 2024
Réponse de Thay le 20 mai 2024
Hello,Thank you for taking the time to rate us! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best regards
10/10 Excellent
Yi Fan
Voyage en famille
11 mai 2024
Yi Fan
Séjour de 7 nuits en mai 2024
Réponse de Thay le 12 mai 2024
Hello Yi Fan,Thank you very much for your excellent review, we are delighted you enjoyed your stay with usOur location, right in the heart of City Center, certainly is ideal for visitors, with all of the cities main attractions practically on our doorstep, its great that you were able to take full advantage of thisI do hope to have the pleasure of welcoming you back again soon
10/10 Excellent
Esther
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Esther
Séjour de 1 nuit en mai 2024
Réponse de Thay le 12 mai 2024
Hello Esther,Thank you so much for your excellent review, we are delighted to read that you had such a great time with us.Our location certainly is ideal, with all our beautiful cities attractions on our doorstep and no need for the car.Its also great to read of how friendly and helpful you found the team, they really are an asset to us with their warm and willing nature shining through on guest feedback.
6/10 Satisfaisant
Jasper
Voyage en famille
10 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jasper
Séjour de 1 nuit en mai 2024
Réponse de Thay le 11 mai 2024
Hello Jasper,Thank you very much for your excellent review, we are delighted you enjoyed your stay with usOur location, right in the heart of City Center, certainly is ideal for visitors, with all of the cities main attractions practically on our doorstep, its great that you were able to take full advantage of thisI do hope to have the pleasure of welcoming you back again soonBest regards
8/10 Bien
Alan, Braintree
Voyage en couple
7 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Alan
Séjour de 1 nuit en mai 2024
Réponse de Thay le 7 mai 2024
Hello Alan,Thank you so much for your excellent review, we are delighted to read that you had such a great time with us.Our location certainly is ideal, with all our beautiful cities attractions on our doorstep and no need for the car.Its also great to read of how friendly and helpful you found the team, they really are an asset to us with their warm and willing nature shining through on guest feedbackThank you for recommending and saying you will return, we look forward to welcoming you back
2/10 Horrible
Or
6 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Or
Séjour de 2 nuits en mai 2024
Réponse de Thay le 7 mai 2024
Thank you for taking the time to review us.
10/10 Excellent
STEPHEN
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STEPHEN
Séjour de 1 nuit en avril 2024
Réponse de Author le 6 mai 2024
Dear Stephen Hey,
We're thrilled to hear that our staff made a positive impact on your stay. Thank you for your kind words, and we hope to have the pleasure of hosting you again in the future!"
Best regards,
Oksana