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Avis sur Park Plaza London Riverbank

4 out of 5
Park Plaza London Riverbank
18 Albert Embankment, London, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 676 avis sur 1298." "
Note des voyageurs de 8 (Bien), d’après 328 avis sur 1298." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1298." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 1298." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1298." "

8,6/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Stephanie Janine Fournet

Séjour de 3 nuits en mars 2024

8/10 Bien

Ibrahima-Sory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon hôtel
Séjour de 2 nuits en février 2024
Réponse de Marylin le 14 févr. 2024
Dear Ibrahima-Sory, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel. We look forward to welcoming you back. Kind regards, Marylin

10/10 Excellent

Violetta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Grégory

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

8/10 Bien

Sara

Séjour de 4 nuits en janvier 2024

10/10 Excellent

Angéla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en décembre 2023

8/10 Bien

dominique

Séjour de 1 nuit en décembre 2023

8/10 Bien

Shana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien dans l’ensemble mais piscine pas très chaude c’est dommage. Il manquais la télécommande de notre télé à l’arrivée et on attendu 30min avant que le problème soit réglé.
Séjour de 1 nuit en novembre 2023
Réponse de Olga le 28 nov. 2023
Dear Shana, Thank you for your nice feedback. I would like to express my sincere apology if there were aspects that we fell below expectations that did not give you a good impression. Your feedback is important to us and rest assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Olga

8/10 Bien

Eric Christian, Marie

Séjour de 3 nuits en octobre 2023

4/10 Médiocre

George

Les points faibles : Propreté et personnel et service
Extremely poor service
Two days without room being vacuumed. Three times asking for replenished coffee sachets. Three times I emptied the dustbins. Twice I asked the cleaners to be quiet while they engaged in loud conversations at the start of their shift
Séjour de 4 nuits en décembre 2022
Réponse de Rose le 5 janv. 2023
Dear George, thank you for your review. The comments you have raised regarding the lack of cleanliness and housekeeping, I have passed on to the relevant Heads of Department for remedial actions to be taken, and the appropriate training have been scheduled to avoid similar incidents re-occurring in the future. This is not up to our standards and I do apologise for the inconvenience caused. It is always a pleasure to have you as our guest and we look forward to welcoming you back. Kind Regards, Rose

10/10 Excellent

arnaud

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Guest Relations Team le 28 déc. 2022
Dear ArnaudThank you very much for having taken the time to complete a review following yourrecent stay with us. I am delighted to see that you had such a great experience andhope to have the pleasure of welcoming you back at Park Plaza Riverbank at thenext time your travels take you to London.Kind Regards,Guest Relations Team

2/10 Horrible

esther

Les points forts : Équipements
Les points faibles : Propreté et personnel et service
Nous sommes arrivés le matin nous disait que nous avons pas de chambre réservée nous a fait perdre la matinée pour retrouver nos réservations nous disent d’arriver à 15h arriver à 17h les chambres toujours pas prête jusqu’à 18 heures a perdu une journée de visite complète pour l’hôtel erreur nous sommes retrouvés à deux dans la même chambre suite à une erreur de leur part
Réponse de Amparo le 5 déc. 2022
Dear Esther, thank you for your feedback.I'm sorry to hear about the misunderstanding regarding your reservation. However I'm glad that it was all sorted out!We look forward to your next stay.Kind regards

10/10 Excellent

Zoubida

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien
Séjour de 3 nuits en octobre 2022
Réponse de Guest Relations Team le 23 déc. 2022
Dear ZoubidaThank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Park Plaza Riverbank at the next time your travels take you to London. Kind Regards,Guest Relations Team

8/10 Bien

Anne charlotte

Séjour de 3 nuits en octobre 2022

2/10 Horrible

Xingxian

Séjour de 1 nuit en octobre 2022

8/10 Bien

FREDERIC

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Les plus : l’emplacement la réactivité de la réception si problème l’hôtel en lui même Le moins : la piscine sans surveillance et bruyante le service ménage et la restauration en chambre
Séjour de 5 nuits en juillet 2022
Réponse de Jeffrey le 20 juil. 2022
Thank you for your feedback, Frederic. I am pleased to read that our hotel location suited your visit and for the good impression towards our skilful team. However, I am sorry if we have a shortfall with the services of our swimming pool, cleaning and catering in the room. Our hotel always aims to provide health and safety to our guests. Rest assured that your feedback will be raised to our team to evaluate and improve our services. We wish you well and hope to serve you better in the future. Kind regards, Jeffrey

8/10 Bien

robert

Séjour de 6 nuits en mai 2022

8/10 Bien

Fernande

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Déçue que le resto soit envahi par des groupes (qu’on pourrait mettre dans une salle à part) les fins de semaine. Le resto est aussi fermé le lundi.
Séjour de 7 nuits en mai 2022

10/10 Excellent

Canelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel !!!!
Séjour de 2 nuits en mars 2022
Réponse de Mimi le 22 mars 2022
Hello Canelle, thank you for your lovely comment. We hope to see you again in the future. Kind regards, Mimi

10/10 Excellent

Benoit

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Très belle place et je vais y retourner
Séjour de 2 nuits en mars 2022
Réponse de Irene le 8 mars 2022
Dear Benoit, thank you for your review. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Kind Regards, Irene

8/10 Bien

Guillaume

Séjour de 3 nuits en novembre 2021

8/10 Bien

Olivier

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 6 nuits en septembre 2021

10/10 Excellent

Jérémy Jacques

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great moments, really nice.
Perfect welcome. Smile, nice, everything was perfect. Great spa, we had a very very good moment. Thank you very much, we'll come back.
Séjour de 1 nuit en juin 2021
Réponse de Lucy le 21 juin 2021
Dear Jeremy, thank you for your review. We are delighted you had a fabulous stay with us and that you plan to return. We look forward to welcoming you back next time! Warm regards, Lucy

10/10 Excellent

Madalina

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!
Séjour de 1 nuit en mai 2024

8/10 Bien

Martin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Das Bett war zu hart.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Railene Cristina, Orem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, spacious room, friend like stuff and very well maintained, close to many attractions.
Séjour de 3 nuits en mai 2024
Réponse de Solari le 23 mai 2024
Dear Railene, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

8/10 Bien

JANET

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Room 724 had issues with lights and TV going off randomly. The flush buttons on the toilet need to be fixed - 1/2 of the button popped out during use. The hand-held shower head in the shower, leaked water around the connection from the hose to the head.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Erhard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pro: nice staff, kept the luggage at arrival day and at departure day for free!" contra: forgot to add the additional 5th bed (but: after short info at the reception, it took 5min and someone came to bring it!)
Séjour de 4 nuits en avril 2024

8/10 Bien

Beatriz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable, walkable and staff are very warm and helpful 🌺
Séjour de 1 nuit en mai 2024

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were very dark and 2 lights didn’t have lightbulbs.
Séjour de 2 nuits en mai 2024
Réponse de Solari le 23 mai 2024
Dear Nancy, Thank you for taking the time to share your review. We regret to learn that we could not provide you with a positive guest experience on this occasion. Please accept our sincere apologies for the maintenance issues encountered. This is certainly not the impression we wish to leave with our guests and we will ensure that your comments are shared with the management team. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Solari

10/10 Excellent

Georgina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I arrived to check in and was told I was VIP of the day - such an amazing surprise after a long journey from NY! The staff at the front desk told me to enjoy the views from the lounge, and went above and beyond to explain where everything was located in the hotel. When I got to my room I had a follow up call to ensure everything was going ok. Incredible first class service from everyone I encountered in the hotel - felt very welcome and taken care of. I will definitely be coming back and have told friends and family about the amazing experience! Thank you!!
Séjour de 1 nuit en mai 2024
Réponse de Santa le 22 mai 2024
Dear Georgina, thank you for sharing your wonderful review. We are delighted to hear you enjoyed your stay with us and that you liked your room and service in particual. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards,

10/10 Excellent

Bob

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. It was a holiday weekend so there seemed to be extra amount of children in the lobby so seating was not available. Would stay there again.
Séjour de 2 nuits en mars 2024
Réponse de Santa le 21 mai 2024
Dear Bob, thank you for sharing your review. We are so glad to hear you and your family enjoyed your stay with us and that you liked our hotel. We look forward to welcome you back soon! Best wishes,

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Melissa

Voyage en famille
Our room along with our 3 neighbors had 15-20 items each stolen by housekeeping including all our toiletries (including used toothbrushes, saline and chapstick) The hotel provided us empty promises and refused to compensate us for our losses. Then simply sent an email saying “in light of what happened we hope you will consider staying here again”
Séjour de 3 nuits en mai 2024

2/10 Horrible

Shelley

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had probably booked the cheapest room in this smart, corporate hotel but it was still extremely clean, quiet, comfortable, pleasantly decorated, and had a view of the river. Took me a little while (being a Boomer) to work out all the fancy panels controlling lights etc but I did quickly enough and everything worked well. My only minuscule issue might be that while the bedside table on my side was a sturdy thing, the table on husband's side wobbled.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Gabriella

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hotel locations is very good! Staff at the front desk is very nice! Our room was very nice but not cleaned even once, we called the front desk to let them know and all what we got was some fresh towels! No one came to the room to empty the trash cans or refresh the room, bring some coffee or toiletries, we were there for 7 nights!
Séjour de 7 nuits en mai 2024
Réponse de Santa le 17 mai 2024
Dear Gabriella, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location, as well as your room. I'm sorry to hear your room was not serviced during your visit, this does not meet our usual high standards and we wish we could have made this right for you during your stay. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

6/10 Satisfaisant

Margaret, Richmond

Voyage en groupe
Les points faibles : Personnel et service
Staff was indifferent to hotel guests. You will stand at concierge desk and will be ignored for a long time. No coffee in lounge area for early risers. Water available -sometimes. Great location Staff not trained well in customer service. No good vibes ever. Just indifferent
Séjour de 6 nuits en mai 2024
Réponse de Santa le 17 mai 2024
Dear Margaret, thank you for sharing your review. I am saddened to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. I hope that we will have another chance to welcome you, so that we can wow you with our true service in future. Kind regards,

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very nice. Staff was exceptional!!
Séjour de 2 nuits en mai 2024
Réponse de Kristine le 16 mai 2024
Dear Michael,Thank you for taking the time to share your feedback from your visit to Park Plaza London Riverbank.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Riverbank, I look forward to welcoming you back.Sincerely, Kristine

10/10 Excellent

GIANCARLO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent locations
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Dr. Kalpana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was booked for four adults but it wasn’t’ Big enough for four adults.
Séjour de 4 nuits en mai 2024
Réponse de Irene le 15 mai 2024
Dear Dr Kalpana, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. We wish we had known that your room did not live up to your expectations so our team would have found a solution on time. Please rest assured your feedback is valuable to us and will be shared with our team accordingly. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene

10/10 Excellent

Fanny

Les points forts : Propreté
Séjour de 2 nuits en mai 2024

10/10 Excellent

Harriette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the property very clean and the staff are very nice, and with regards to transportation you can take the bus across the hotel or walk to the tube.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Amy

Voyage en famille
Les points forts : Personnel et service
Room was dirty, they only cleaned two of the five nights we were there. They had to replace our mini fridge on the first night because it was broken, the AC wasn’t strong do they advised us to keep our curtains closed-when we paid for a view of the Thames-and the foldout sofa would collapse on the end if you sat there. Not the quality expected for the price paid
Séjour de 5 nuits en mai 2024
Réponse de Santa le 15 mai 2024
Dear Amy, thank you for taking your time to share your review. We are so sorry to hear your room did not meet our high maintenance and cleanliness standards. This does not meet our usual high standards and we wish we could have made this right for you during your stay. Please accept my apologies for any inconvenience caused. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

10/10 Excellent

Frederic, Shelter Island

Les points forts : Équipements
I would appreciate if the property recognizes the returning customers by a gesture !
Séjour de 3 nuits en mai 2024
Réponse de Irene le 15 mai 2024
Dear Frederic, thank you for your review. We are glad to learn that you loved your stay with us. Please do not hesitate to visit our website to join our Radisson loyalty programme to enjoy future discounts and benefits for upcoming stays! We do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Annie, Costa Mesa

Voyage en famille
Superior customer service. All friendly and willing to please. Service and checkin was prompt as we had done a pre checkin. Room comfortable although a bit small for three adults although we reserved a suite. Clean. Breakfast was excellent.
Séjour de 1 nuit en mai 2024
Réponse de Irene le 15 mai 2024
Dear Annie, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Brian, Plant City

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to london eye
Séjour de 2 nuits en mai 2024

8/10 Bien

Artem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein sehr gutes und gemütliches Hotel. Freundliches Personal. Tolle Lage, alles zu Fuß erreichbar. Nur gab’s kein heißes Wasser.
Séjour de 3 nuits en mai 2024
Réponse de Santa le 13 mai 2024
Dear Artem, thank you for sharing your review. We are so glad to hear that overall you really enjoyed your stay with us and that you liked our hotel's excellent location, as well as service. Please accept my apologies for any inconvenience you experience during your stay. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards,

8/10 Bien

Eileen

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything is perfect.
Séjour de 5 nuits en mai 2024
Réponse de Santa le 13 mai 2024
Dear Eileen, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and it's excellent location. We look forward to welcome you back soon! Kind Regards,

10/10 Excellent

Christian

Séjour de 2 nuits en avril 2024