Avis
9,8
Exceptionnel
10/10
Propreté
9,8/10
Personnel et service
9,8/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Xinchen Li le 19 févr. 2024
Dear Jean-Christophe,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel beautiful, with excellent hospitality and very nice rooms. However, we're truly sorry to learn about your less-than-ideal experiences with our tea time, pool staff, and lobby seating.Please accept our apologies for any inconvenience or lack of warmth you encountered on our Wellbeing Floor. Your comments are important to us, and we have address these issues with our management to ensure that all aspects of our guest experience meet the high standards we strive for.We sincerely appreciate your valuable feedback, as it helps us identify areas for improvement and enhance the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Sincerely yours,Xinchen LiGuest Relations Manager
8/10 Bien
Clément
9 déc. 2023
Clément
Séjour de 1 nuit en décembre 2023
Réponse de Kelly Vo - Guest Services Manager le 10 déc. 2023
Dear Clement,Thanks for taking the time to rate us!We are happy to see that you enjoyed your stay overall.We look forward to have you staying with us again and make it more memorable than the previous one.Warmest Regards,Kelly VoGuest Services Manager
8/10 Bien
pradelle
5 nov. 2023
pradelle
Séjour de 2 nuits en novembre 2023
Réponse de Xinchen Li le 6 nov. 2023
Dear pradelle,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Xinchen LiGuest Relations Manager
6/10 Satisfaisant
Régis
25 sept. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
voleurs
Régis
Séjour de 2 nuits en septembre 2023
Réponse de Xinchen Li le 28 sept. 2023
Dear Régis,Thank you for your review.Our Reception Manager will shortly reach out to you regarding the charges mentioned in your feedback.Sincerely yours,Xinchen LiGuest Relations Manager
10/10 Excellent
Claude
25 août 2023
Claude
Séjour de 5 nuits en août 2023
Réponse de Kelly Vo - Guest Services Manager le 14 sept. 2023
Dear Claude,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly VoGuest Services Manager
10/10 Excellent
Manuel
Voyage en famille
15 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manuel
Séjour de 3 nuits en avril 2023
Réponse de Xinchen Li le 15 avr. 2023
Dear Manuel,Further to your stay with us, thank you for taking the time to leave your positive review, this is very much appreciated.We hope that we will have an opportunity to welcoming you back to Pan Pacific London in the near future.
10/10 Excellent
Voyageur vérifié
13 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour sympa
Voyageur vérifié
Séjour de 1 nuit en avril 2023
Réponse de Xinchen Li le 15 avr. 2023
Dear Sir/Madam,Further to your stay with us, thank you for taking the time to leave your positive review, this is very much appreciated.We are delighted to learn that you enjoyed your time here with us and the wellbeing facilities were the highlight of your stay.We hope that we will have an opportunity to welcoming you back to Pan Pacific London in the near future.
10/10 Excellent
Alain
11 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alain
Séjour de 4 nuits en avril 2023
Réponse de Kelly Vo - Guest Services Manager le 11 avr. 2023
Dear Alain,Thank you so much for taking the time to share such positive feedback.I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome back in the future, where we will continue to look after you with our Pan Pacific love!Kindest regards,Kelly VoGuest Services Manager
10/10 Excellent
Edwige
Voyage en famille
24 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edwige
Séjour de 5 nuits en décembre 2022
Réponse de Xinchen Li le 27 déc. 2022
Dear Edwige ,Thank you so much for taking the time to review your stay at Pan Pacific London and share such wonderful feedback.Service is at the heart of everything we do, therefore I am so pleased that you have enjoyed your stay and felt so well looked after. I sincerely hope we will welcome you back home soon, should you have a reservation in place, please do let me know. It would be my honour to look after you personally for your future stay.Warmest regards,Xinchen LiGuest Relations Manager
10/10 Excellent
Faustino
Voyage en couple
9 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Faustino
Réponse de Xinchen Li - Guest Relations Manager le 9 nov. 2022
Dear Faustino,Thank you for rating us with such high score. I am glad that you have enjoyed your stay.On behalf of the Pan Pacific London team, I look forward to welcoming you back soon. Sincerely yours, Xinchen Li Guest Relations Manager
10/10 Excellent
Isabel
Voyage en famille
12 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabel
Séjour de 4 nuits en septembre 2022
Réponse de Xinchen Li le 14 sept. 2022
Dear Isabel,Thank you so much for taking the time to share such a positive feedback.Service is the heart at everything we do and I am delighted to know that you have enjoyed your stay.On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London!Sincerely yours, Xinchen LiGuest Relations Manager
10/10 Excellent
VITRY
11 sept. 2022
VITRY
Séjour de 2 nuits en septembre 2022
10/10 Excellent
Dao
Voyage en famille
19 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dao
Séjour de 4 nuits en août 2022
Réponse de Xinchen Li Guest Relations Manager le 21 août 2022
Dear Dao,Thank you for taking the time to rate us!Service is the heart at everything we do and I am delighted to know you enjoyed your stay.I hope we will have the opportunity to welcome you back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Xinchen LiGuest Relations Manager
10/10 Excellent
Jonathan
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 26 mai 2024
Dear Jonathan,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager
10/10 Excellent
Peter
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 2 nuits en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 26 mai 2024
Dear Peter,Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay with us at Pan Pacific London. It’s heartening to know that you found our location, service, and amenities to your satisfaction. We strive to provide a memorable experience for all our guests, and your kind words affirm our efforts. We look forward to welcoming you back on your future visits to London.Best regards,Kelly VoGuest Services Manager
10/10 Excellent
Shane
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shane
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 20 mai 2024
Dear Shane,Thank you so much for taking the time to share such positive feedback.I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly Vo
10/10 Excellent
Lorna
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorna
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 19 mai 2024
Dear Lorna,It was wonderful to have you staying with us.We truly appreciate your wonderful comments and I am delighted to know you enjoyed your stay, while being so well looked after by our colleagues.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Pan Pacific London soon.Warmest regards,Kelly
10/10 Excellent
Beth
19 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Beth
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 20 mai 2024
Dear Beth,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo
10/10 Excellent
Xavier
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xavier
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 19 mai 2024
Dear Xavier,Thank you so much for taking the time to share such positive feedback. I am delighted to know you enjoyed your stay.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Pan Pacific London soon.Warmest regards,Kelly Vo
10/10 Excellent
Joseph F.
Voyage d’affaires
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph F.
Séjour de 5 nuits en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 19 mai 2024
Dear Joseph F.,Thank you so much for taking the time to share such positive feedback. Service is the heart at everything we do and I am delighted to know you enjoyed your stay, while being well looked after by our amazing team members. I will ensure to share your wonderful words, in particular with Sonia, Xinchen and Azhar, who would be encouraged to know.I hope we will have the opportunity to welcome you back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly Vo
10/10 Excellent
BEI YI
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BEI YI
Séjour de 2 nuits en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 26 mai 2024
Dear BEI YI,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager
10/10 Excellent
Gurmit
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gurmit
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 15 mai 2024
Dear Gurmit,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly Vo
10/10 Excellent
Ji Hyun
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ji Hyun
Séjour de 3 nuits en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 14 mai 2024
Dear Ji Hyun,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager
10/10 Excellent
will
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
will
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 14 mai 2024
Dear Will,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager
10/10 Excellent
Catherine
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 14 mai 2024
Dear Catherine,Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed our hotel's location and the convenience of the nearby transport links.I sincerely apologize for the oversight regarding your VIP perks and the birthday treats. This does not reflect the standard of service we strive to provide. Your comments are valuable to us, and we will address these issues with our team to ensure they are resolved for future visits.We look forward to welcoming you back and providing a flawless experience next time.Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Declan
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Declan
Séjour de 1 nuit en mai 2024
Réponse de Kelly Vo - Guest Services Manager le 6 mai 2024
Dear Declan,Thank you for your review of your stay at Pan Pacific London.I am pleased to hear that you had a wonderful time with us and being well looked after through out. At the same time, your feedback is much appreciated and I do apologise for any inconvenience. We will do our utmost to improve and ensure a more seamless experience for all our future guests.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Pan Pacific London soon.Warmest regards,Kelly Vo
10/10 Excellent
David
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Kelly Vo - Guest Services Manager le 21 mai 2024
Dear David,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly Vo
10/10 Excellent
Hemant
Voyage en couple
26 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hemant
Séjour de 1 nuit en avril 2024
Réponse de Kelly Vo - Guest Services Manager le 27 avr. 2024
Dear Hemant,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo
10/10 Excellent
Flavio, Chicago
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Flavio
Séjour de 5 nuits en avril 2024
Réponse de Kelly Vo - Guest Services Manager le 25 avr. 2024
Dear Flavio,Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and that our service met your expectations. Providing a serene and luxurious experience amidst the bustling energy of London is what we strive for, and we are delighted that you found our environment to be quiet and peaceful.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Nancy
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 3 nuits en avril 2024
Réponse de Kelly Vo le 23 avr. 2024
Dear Nancy,Thank you very much for taking the time rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager
10/10 Excellent
Thomas
Voyage en famille, Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Kelly Vo - Guest Services Manager le 22 avr. 2024
Dear Thomas,Thank you very much for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Geraldo
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geraldo
Séjour de 1 nuit en avril 2024
Réponse de Kelly Vo - Guest Services Manager le 22 avr. 2024
Dear Geraldo,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear that you found our customer service to be excellent and that you appreciated our early check-in option and welcome amenity. Providing exceptional service and creating memorable experiences for our guests are always our top priorities. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Charlotte
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlotte
Séjour de 1 nuit en avril 2024
Réponse de Kelly Vo le 18 avr. 2024
Dear Charlotte,Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. Our team takes great pride in providing exceptional service, and it's heartening to know that their efforts made your stay memorable.We're delighted that you found our location convenient and our facilities up to your expectations.Should you need any assistance or have any special requests, please don't hesitate to reach out to us.Warm regards,Kelly VoGuest Services Manager
8/10 Bien
Christina
Voyage en famille
16 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Christina
Séjour de 3 nuits en avril 2024
Réponse de Kelly Vo le 18 avr. 2024
Kära Christina,Tack för att du tog dig tid att dela din feedback med oss. Vi är glada att höra att du gillade din övergripande upplevelse på vårt hotell och tyckte att vår personal var vänlig och hjälpsam.Vi uppskattar dina kommentarer angående rummen, och vi kommer definitivt att ta hänsyn till din feedback om sängen och kuddarna när vi strävar efter att förbättra våra gästers komfort.Även om vårt läge kanske inte är idealiskt för shopping, är vi glada att veta att du uppskattade den natursköna utsikten från våra utsiktspunkter. Vi strävar alltid efter att erbjuda minnesvärda upplevelser utöver bara boende.Vi hoppas att få nöjet att välkomna dig tillbaka till vårt hotell i framtiden.Varma hälsningar,Kelly VoGuest Services Manager
10/10 Excellent
Inderjeet
Voyage en famille avec de jeunes enfants, Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Inderjeet
Séjour de 1 nuit en avril 2024
Réponse de Kelly Vo - Guest Services Manager le 18 avr. 2024
Dear Inderjeet ,Thank you very much for taking the time to rate us!We are delighted that you enjoyed your stay overall.We look forward to host you again very soon.Regards,Kelly VoGuest Services Manager
10/10 Excellent
Russell
12 avr. 2024
Russell
Séjour de 1 nuit en avril 2024
Réponse de Kelly Vo - Guest Services Manager le 2 mai 2024
Dear Russell,Thank you very much for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you very soon!Regards,Kelly VoGuest Services Manager
10/10 Excellent
Huan
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Huan
Séjour de 5 nuits en mars 2024
Réponse de Kelly Vo - Guest Services Manager le 8 avr. 2024
Dear Huan,Thank you for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager
10/10 Excellent
Russell
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Russell
Séjour de 4 nuits en mars 2024
Réponse de Kelly Vo - Guest Services Manager le 5 avr. 2024
Dear Russell,Thank you so much for taking the time to share such positive feedback.I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly VoGuest Services Manager
10/10 Excellent
Nicola
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicola
Séjour de 1 nuit en mars 2024
Réponse de Kelly Vo - Guest Services Manager le 1 avr. 2024
Dear Nicola,Thank you so much for sharing your delightful experience with us! We're thrilled to hear that you found our hotel to be beautiful, clean, and luxurious. It's wonderful to know that you enjoyed the comfort of our wellness suite. Your kind words mean a lot to us, and we truly appreciate your feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the near future!Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Rebecca
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en mars 2024
Réponse de Kelly Vo - Guest Services Manager le 24 mars 2024
Dear Rebecca ,Thank you for taking the time to review us!We are delighted to see that you enjoyed your stay.We look forward to host you again very soon!Regards,Kelly VoGuest Services Manager
10/10 Excellent
Trevor, Southport
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trevor
Séjour de 2 nuits en mars 2024
Réponse de Kelly Vo - Guest Services Manager le 13 avr. 2024
Dear Trevor,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo
10/10 Excellent
Thomas
22 mars 2024
Thomas
Séjour de 2 nuits en mars 2024
Réponse de Kelly Vo - Guest Services Manager le 11 avr. 2024
Dear Thomas,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly Vo
10/10 Excellent
Eddie
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eddie
Séjour de 2 nuits en mars 2024
Réponse de Kelly Vo - Guest Services Manager le 4 mars 2024
Dear Eddie,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our brand new, clean, and modern hotel with traditional touches.Our team takes great pride in providing exceptional service, and we are delighted that you found our staff to be extremely friendly. It's wonderful to know that you also appreciated our great bars and the convenient location close to the train station.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Kerry
Voyage d’affaires
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kerry
Séjour de 3 nuits en février 2024
Réponse de Kelly Vo - Guest Services Manager le 3 mars 2024
Dear Kerry,Thank you very much for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager
10/10 Excellent
MICHAEL
28 févr. 2024
MICHAEL
Séjour de 3 nuits en février 2024
Réponse de Kelly Vo - Guest Services Manager le 21 mars 2024
Dear Michael,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager
10/10 Excellent
Jonathan
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 2 nuits en février 2024
Réponse de Kelly Vo - Guest Services Manager le 26 févr. 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. If you have any further comments or suggestions on how we can enhance your future stays, please don't hesitate to reach out.We look forward to welcoming you back to our hotel in the near future for another fantastic stay!Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Kenneth
Voyage en famille avec de jeunes enfants, Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 3 nuits en février 2024
Réponse de Kelly Vo - Guest Services Manager le 26 févr. 2024
Dear Kenneth,Thank you so much for your wonderful review! We are thrilled to hear that you had a lovely stay with us and that you enjoyed our property and its excellent location. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more pleasant, please don't hesitate to let us know.Warm regards,Kelly VoGuest Services Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful for families
Voyageur vérifié
Séjour de 4 nuits en février 2024
Réponse de Xinchen Li le 22 févr. 2024
Dear Guest,Thank you very much for sharing such wonderful feedback from your recent stay with us! We are thrilled to hear that you and your family have consistently enjoyed your experiences at our hotel. Our team strives to create a welcoming and inclusive atmosphere for all our guests, and it's heartening to know that we have succeeded in making you feel at home, especially with our family-friendly initiatives like the dedicated pool hours.We understand the importance of location when traveling, especially with family, and we're delighted that our central location and proximity to the tube have made your stays more convenient, providing easy access to explore London and a direct journey from the airport.Your loyalty and decision to stay with us multiple times is the highest compliment we could receive. It's always a pleasure to welcome you back, and we look forward to continuing to be your chosen home away from home in London.Thank you once again for your kind words and support. We can't wait to welcome you and your family back for your fourth visit and many more in the future. Sincerely yours,Xinchen LiGuest Relations Manager
10/10 Excellent
Peter
20 févr. 2024
Peter
Séjour de 1 nuit en février 2024
Réponse de Kelly Vo - Guest Services Manager le 21 mars 2024
Dear Peter,We extend our sincerest gratitude for sharing your thoughts on your recent visit to Pan Pacific London.Your positive feedback is deeply appreciated and serves as a testament to our commitment to providing exceptional experiences for our guests.We eagerly await the opportunity to host you once again in the near future.Best regards,Kelly VoManager, Guest Services
10/10 Excellent
James
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en novembre 2023
Réponse de Kelly Vo - Guest Services Manager le 21 mars 2024
Dear James,We extend our sincerest gratitude for sharing your thoughts on your recent visit to Pan Pacific London.Your positive feedback is deeply appreciated and serves as a testament to our commitment to providing exceptional experiences for our guests.We eagerly await the opportunity to host you once again in the near future.Best regards,Kelly VoManager, Guest Services