Dear valued guest,I would like to express our sincere apologies for your recent experience at our hotel. We take all guest feedback seriously and strive to make every stay as enjoyable as possible. Your rating of 2 out of 10 indicates that we have fallen significantly short of meeting your expectations, and for that, we are truly sorry.To address your concerns, I would appreciate it if you could provide us with more details about your stay, including the specific issues you encountered. This will help us understand the areas that need improvement and allow us to take corrective action.Please know that we are committed to ensuring that our guests have a positive and comfortable experience, and we genuinely value your feedback as it helps us to make necessary changes. If you decide to give us another chance in the future, we will do everything in our power to make it right and provide the level of service that you deserve.Again, I apologize for any inconvenience you may have experienced during your stay, and I hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm Regards,Daniela TapoiGuest Experience Manager

Dear Nathalie,Thank you very much for staying with us and sharing your kind words. A stone-throw away from the lovely neighbourhood of Covent Garden, Oxford Street & West End our location is indeed ideal for a London getaway break. We look forward to welcoming you back soon again to enjoy our hospitality again.Kind regards,Tarun BhandariHotel Manager

Dear Jean-Marc, Thank you so much for taking the time to share your valuable feedback about your stay with us! We are delighted that you enjoyed the excellent location and impeccable service of our hotel. We take great pride in providing comfortable accommodations, attentive service, and a variety of amenities to ensure a pleasant stay. We understand your concern regarding the size of the room, and we apologize that they did not meet your expectations. We are confident that next time we can find a perfect layout and size to suit you. We always strive to provide superior accommodations and regrettably fell short in this instance. Thank you very much for taking the time to leave us a review online. We appreciate your positive comments, and also your constructive feedback. Kind Regards, Daniela Tapoi Guest Experience Manager

Dear Martine,Thank you for taking the time to provide us with your feedback.We are so glad to hear that you enjoyed your stay in our city room and that you appreciated how close it was to all the wonderful attractions near our hotel.We take great pride in providing comfortable accommodations, attentive service, and a variety of amenities to ensure a pleasant stay. Thank you very much for your review and we very much look forward to your next visit.Kind Regards,Daniela TapoiGuest Experience Manager

Dear Mr Patrick,Thank you so much for your great feedback. I am delighted to hear that you took advantage of our location, and you had a great experience with us. We do endeavour to make our guests feel welcome and your comments keep us motivated to do so with enthusiasm. I sincerely look forward to welcoming you back. Sincerely Yours, Daniela Tapoi Guest Experience Manager

Dear Nabil, Thank you for your lovely feedback, I am pleased to hear we provided you with great service. We do endeavour to make our guests feel welcome and your comments keep us motivated to do so with enthusiasm. We hope that you will choose to stay with us once again. Warm Regards, Daniela Tapoi Guest Experience Manager

Dear Nabil, Thank you very much for taking the time to share your feedback regarding your recent stay with us. I was delighted to read that overall; you enjoyed your stay and that you found the location and service you received from my team excellent. We genuinely value and appreciate your feedback and apologise that your experience was less than perfect in regard to breakfast service. I hope that your current experience with us has not deterred you from staying with us again. Warm regards, Daniela Tapoi Guest Experience Manager

Dear Alexandre, Thank you for taking the time to provide this feedback about your recent stay with us. Feedback is a valuable source of information, regardless of whether it is good or bad, and enables us to continually strive to improve our standards. We are very grateful for your feedback which helps us to continually improve, and thank you once again for sharing your experience. Warm regards, Daniela Tapoi Guest Experience Manager The Piccadilly London West End

Dear Sofiane, Thank you for staying at The Piccadilly London West End, and even more for taking the time to share your feedback. I am very sorry to hear that you had such a poor experience with us. As you have probably read on previous posts on this website, we generally have very positive comments. I am so sorry we let you and ourselves down on this occasion. I do hope to have the opportunity to welcome you back to The Piccadilly London West End in person at some point in the future for you to restore your faith in the hotel. Kind Regards, Daniela Tapoi Guest Experience Manager

Dear Gregoire Many thanks for taking the time to review your recent visit. It is such a pleasure to hear your feedback with regards to the service delivered by our dedicated team, who work so hard to create wonderful memories for all our guests. We are so pleased to know that you were able to make the most of our excellent location. We hope to welcome you back again to The Piccadilly London West End very soon. Kind Regards

Dear Annie, Thank you ever so much for your complimenting review following your recent stay with us at The Piccadilly London West End. It gives us great pleasure to read that you had a memorable experience with us. The entire team have received your feedback. This warm comment certainly serves as a wonderful motivator for us all to continue striving for service excellence. Kind Regards,

Dear Guy, Thank you ever so much for your complimenting review following your recent stay with us at The Park Grand London Hyde Park. It gives us great pleasure to read that you had a memorable experience with us. The entire team have received your feedback. This warm comment certainly serves as a wonderful motivator for us all to continue striving for service excellence. Kind Regards,

Dear Evelyne, Thank you for sharing your valuable feedback. We always strive to deliver the best experience for our guests and I am pleased that you enjoyed every aspect of your stay It would be our pleasure to look after you on your next visit! Warm Regards Valent Fernandes

Dear Esteemed Guest' I would like to thank you for your valued comments about your recent stay with us. I am delighted that you highlighted our convenient location and the impeccable service provided by the team. We hope to have the pleasure of welcoming you back again on your next visit to London. Warm Regards Valent Fernandes

Dear Esteemed Guest, Thank you for sharing you valuable review about your recent stay at the Piccadilly London West end. We are glad to know that you had a wonderful time with us and we hope to welcome you soon in the nearest future. Warm regards, Valent Fernandes

Dear Esteemed Guest, Thank you for your valuable rating on this forum. We Hope to have the pleasure to welcome you back at the Piccadilly London West end. Warm Regards Valent Fernandes

Dear Florence, Many thanks for the fantastic feedback. I sincerely thank you for your recommendation and we hope to have the pleasure to welcome you soon at the Piccadilly London West End. Warm Regards Valent Fernandes

Dear Esteemed Guest, Thank you for sharing your rating about your recent stay. We hope to see you soon at the Piccadilly London West End. Warm Regards Valent Fernandes

Dear Fiona, Thank you for your valuable rating on this forum and we hope to welcome you back in the nearest future. Kind regards, Valent Fernandes

Dear Esteemed Guest. Thank you for sharing your feedback on this forum. We appreciate you taking the time to share your feedback and we hope that we will have the importunity to welcome you back once again. Warm Regads Valent Fernandes

Dear Oliver, Thank you for your feedback following your recent stay with us. We aspire to deliver a memorable experience to all our guests and we do apologise for any inconvenience caused as the trainee team member was handling your check-in. We hope that you will give us an opportunity to restore your faith in us on your next visit to London. Warm Regards Valent Fernandes

Dear Paula,Thank you for your feedback!We're glad to hear that you had a positive experience with our staff and found your room to be very clean. Maintaining a high standard of cleanliness is important to us, and we're pleased that it met your expectations.We hope to have the opportunity to welcome you back for another pleasant stay in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Jennifer,Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us.It's fantastic to know that our staff went above and beyond to ensure your comfort and satisfaction. We're glad we could accommodate your request for a room change and that you were pleased with the better view and the complimentary bottle of champagne.We understand the importance of convenience, especially when waiting for a late-night flight, and we're delighted that we could assist by holding your bags after checkout.Your feedback means the world to us, and we're grateful for the opportunity to have contributed to your enjoyable stay. We hope to welcome you back to our hotel in the future for another memorable experience!Warm Regards, Oksana Tsaryk Guest Relations Executive

Dear Ruth,Thank you for your feedback. We appreciate your honesty and value your opinion. We hope to have the opportunity to welcome you back for a better stay in the future.Warm Regards,Oksana Tsaryk Guest Relations Executive

Dear Rori,Thank you so much for your glowing review! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience.We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Tori,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team and that you found our location and facilities to your satisfaction. Providing exceptional customer service is our top priority, and we're delighted that we could meet your expectations once again.We look forward to welcoming you back for another fantastic stay in the future! Kind Regards,Oksana TsarykGuest Relations Executive

Dear Melina,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations regarding noise levels and room size. Your comfort is important to us, and we'll certainly take your comments into consideration to improve in these areas. We appreciate your input and hope to have the opportunity to better serve you in the future.Kind Regards, Oksana Tsaryk Guest Relations Executive

Dear Mr Christopher,Thank you so much for your glowing review! We're absolutely delighted to hear that you and your wife had such a fantastic experience during your stay, especially for such a special occasion. It warms our hearts to know that you felt treated like royalty and that our staff went above and beyond to ensure your comfort and enjoyment. We're thrilled that you appreciated the little touches like the glass of fizz upon arrival and the extra bottle to celebrate your wife's birthday. We would be honored to welcome you back anytime, and we'll do everything we can to make your next stay just as wonderful as this one. Thank you for choosing us, and we look forward to seeing you again soon!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Michael,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. Please know that your satisfaction is important to us, and we will work diligently to address these concerns. If you decide to give us another chance in the future, we'll do our best to ensure a more enjoyable stay for you.Sincerely,Oksana TsarykGuest Relations Executive

Dear Terri,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location to be perfect for exploring the vibrant theater and Chinatown districts, as well as being conveniently close to Piccadilly Circus and the underground. We appreciate your comments regarding our property and will certainly take your feedback about the bathroom size into consideration for future improvements. We apologize if the demeanor of our concierge did not meet your expectations, and we will address this internally to ensure all our staff members provide friendly and welcoming service. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Ali,We're thrilled to hear that you found our location excellent! We strive to provide our guests with the best possible experience, and it's wonderful to know that our convenient location added value to your stay. Thank you for sharing your positive feedback, and we hope to have the pleasure of hosting you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Armando,Thank you for your feedback! We're delighted to hear that you found our location convenient and enjoyed your overall stay. We understand that city noise can sometimes be an issue, and we apologize for any inconvenience it may have caused. We'll certainly take your comments into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Linda Jean,Thank you for your positive review! We greatly appreciate your feedback and are thrilled to hear that you had a good experience. We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Paul,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed our location. We believe that being situated in such a wonderful spot adds to the overall experience of our establishment. We appreciate your feedback and hope to welcome you back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

Dear Timothy,Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with us. Providing exceptional service to our guests, especially during special circumstances like early arrivals, is always our top priority. We're thrilled that our team was able to accommodate your family's needs and make your stay memorable. Your kind words about our staff mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you and your family back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

Dear Teresa,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prime location, just steps away from Chinatown, the Theatre District, Piccadilly Circus, and Regent Street. It's wonderful to know that you had a memorable experience with us.We look forward to welcoming you back on your next visit.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Carol,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the fresh fruit amenities in your room and appreciated the selection at breakfast. Our team aims to provide a delightful stay for our guests, and it's rewarding to know that we contributed to your satisfaction.We look forward to the opportunity to welcome you back to The Piccadilly London West End on your next visit to the area.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Piv,Thank you for your feedback! We're delighted to hear that you had an excellent experience during your stay. Looking forward to welcoming you back soon.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Liliana,Thank you for your kind words and positive feedback. We're delighted to hear that you had a very good experience at our hotel and that all aspects met your expectations.We appreciate you taking the time to share your thoughts, and we hope to have the pleasure of welcoming you back for another great stay in the future.¡Buen viaje y esperamos recibirlo nuevamente!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Trevor,Thank you for your wonderful review and for choosing to stay with us! We are thrilled to hear that you found our service to be outstanding. Providing excellent service is our top priority, and we are delighted that we were able to meet your expectations.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional experience.Warm Regards,Oksana TsarykGuest Relations Executive