Avis sur Leonardo Royal Hotel London City - Tower of London
Leonardo Royal Hotel London City - Tower of London
8-14 Cooper's Row, London, England
Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
9 mars 2024
Les points forts : Personnel et service et équipements
Séjour de 4 nuits en février 2024
Réponse de Fenia le 10 mars 2024
Dear Frederic,Thank you for taking the time to leave us your review and for staying with usWe are happy to know you enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia
6/10 Satisfaisant
Maelle
Voyage en groupe
25 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed
Maelle
Séjour de 1 nuit en février 2024
Réponse de terry le 25 févr. 2024
Dear Maelle,Thank you very much for your feedback and for staying with us. We are sorry to hear that you feel disappointed from your stay with us despite the great location, the comfortable beddings, the cozy atmosphere, the freshly made breakfast and the friendly and efficient service. Your feedback is important to us as this is how we can get better. We hope to have the chance to welcome you back soon and restore your faith on us.Kind regards,Terry KalogerakisFront Office Manager
8/10 Bien
MICHEL NOEL
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MICHEL NOEL
Séjour de 3 nuits en janvier 2024
Réponse de Rebeca le 21 mars 2024
Dear Michel,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca
10/10 Excellent
Emilie
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe Hôtel dans Londres
Emilie
Séjour de 4 nuits en janvier 2024
Réponse de Esther le 30 janv. 2024
Dear Emilir,Thank you for taking the time to leave us such a lovely review!We are delighted to know that we managed to exceed your expectations for an enjoyable stay and we look forward to welcoming you back soon for another wonderful experience! Kind Regards, Seidi
10/10 Excellent
Kamal
31 déc. 2023
Kamal
Séjour de 1 nuit en décembre 2023
Réponse de Fenia le 5 janv. 2024
Dear Kamal,Thank you for taking the time to rate your recent stay with us.We are happy to know you truly enjoyed your experience and we look forward to welcoming you back soon!Kind Regards, Fenia
2/10 Horrible
Erik
Voyage d’affaires, Voyage en couple
12 nov. 2023
Les points faibles : Personnel et service
Erik
Séjour de 1 nuit en novembre 2023
Réponse de Rebeca le 13 nov. 2023
Dear Erik,Thank you for taking the time to share your feedback and for staying with us. We are so sorry to know that we did not meet your expectations. These are not our usual standards and I would like to apologise for the experience you had with us. As I can see, one of our FOH Managers has already been in touch with you with a resolution.We very much hope that we can welcome you back soon to enjoy an experience much closer to the ones that our guests have always been able to rely on and return for.Warm regards,Rebeca
8/10 Bien
Rafik
Voyage en famille
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rafik
Séjour de 1 nuit en octobre 2023
Réponse de Fenia le 28 oct. 2023
Dear Rafik,Thank you so much for the excellent review and for staying with us. We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience. Warm regards, Fenia
10/10 Excellent
Christophe Marc
Voyage en famille
7 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christophe Marc
Séjour de 3 nuits en octobre 2023
Réponse de Seidi le 7 oct. 2023
Dear Marc, Thank you so much for the excellent review and for staying with us. We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience. Warm regards, Esther , Front Office Team
6/10 Satisfaisant
Vincent
Voyage en famille
26 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Vincent
Séjour de 5 nuits en août 2023
Réponse de Fenia le 27 août 2023
Dear Vincent,Thank you for taking the time to review your recent stay with us. We remain at your disposal for any further comments, concerns or suggestions you wish to share.We look forward to hearing from you, Sincerely, Fenia
8/10 Bien
Perez
Voyage en couple
20 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Perez
Séjour de 2 nuits en août 2023
Réponse de Fenia le 20 août 2023
Dear Perez,Thank you for taking the time to review your recent stay with us! We are so happy to know you truly enjoyed so many aspects of your stay and that our dedicated team provided you with an excellent service! We look forward to welcoming you back soon! Kind Regards, Fenia
10/10 Excellent
Lucie
17 août 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour agréable
Lucie
Séjour de 2 nuits en août 2023
Réponse de Terry le 17 août 2023
Dear Lucie,Thank you for this 10/10 review and thank you for staying with us. We are delighted to know that you had a great time with us and we will be looking forward to welcoming you back soon.Kind regards,Terry KalogerakisFront Office Manager
8/10 Bien
jean francois
Voyage en famille
12 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Picine désagréable
jean francois
Séjour de 5 nuits en août 2023
Réponse de Terry le 13 août 2023
Dear jean francois,Thank you very much for your kindfeedback and for staying with us. We are pleased to know that you overall had a pleasant stay. Your comments will be shared with the rest of the team so the next time you will visit us you will have a spotless stay.We are looking forward to welcoming you back soon.Kind regards,Terry KalogerakisFront Office Manager
10/10 Excellent
Raymond
12 août 2023
Raymond
Séjour de 1 nuit en août 2023
Réponse de Terry le 13 août 2023
Dear Raymond,Thank you so much for this 10/10 review and thank you for sharing this with the rest of the travellers. We are very happy that you had a pleasant stay with us and we will be looking forward to welcoming you back for another truly memorable experience.Kind regards,Terry KalogerakisFront Office Manager
6/10 Satisfaisant
Nina
Voyage en famille
18 juil. 2023
Les points faibles : Propreté
Nina
Séjour de 1 nuit en juillet 2023
Réponse de Seidi le 19 juil. 2023
Dear Nina Thank you so much for your review and thank you for staying with us. We are very proud to know that you loved your time with us and the service you received. We will be looking forward to welcoming you back!Kind regards,
8/10 Bien
Lise
Voyage en couple
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lise
Séjour de 5 nuits en mai 2023
Réponse de Fenia le 20 mai 2023
Chère Lise,Merci d'avoir pris le temps de nous laisser votre avis suite à votre récent séjour. Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous et nous espérons vivement avoir l'opportunité de vous accueillir à nouveau bientôt et de vivre à nouveau un autre séjour inoubliable. Cordialement, Fenia
10/10 Excellent
Isabelle
1 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabelle
Séjour de 2 nuits en avril 2023
Réponse de Fenia le 1 mai 2023
Dear Isabelle,Thank you for taking the time to share your experience on line and for staying with us. We are delighted to know we managed to exceed your expectations on all fronts and we look forward to hosting you again and experience yet again another memorable time! Kind Regards, Fenia
10/10 Excellent
Céline Françoise
3 avr. 2023
Céline Françoise
Séjour de 2 nuits en mars 2023
Réponse de Fenia le 23 avr. 2023
Dear Celine,Thank you for taking the time to share your experience on line. It is much appreciated. We are glad to know that you thoroughly enjoyed your stay with us and we hope you will allow us another opportunity of hosting you again soon for another wonderful experience! Kind Regards, Fenia
6/10 Satisfaisant
Janusz
8 févr. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
4 étoiles non méritées
Janusz
Séjour de 4 nuits en février 2023
Réponse de Fenia le 12 févr. 2023
Cher Janusz, Merci d'avoir pris le temps de partager votre avis. Bien que je souhaite que vous ayez une meilleure expérience, ce sont des commentaires comme celui-ci que nous apprenons et que nous utilisons pour nous améliorer. Nous travaillons dur pour offrir une expérience client exceptionnelle, et il est évident dans ce cas que nous n'avons pas réussi. Si vous nous donnez une chance de regagner votre confiance, je peux vous assurer que nous ferons de notre mieux pour vous offrir la grande expérience hôtelière que tant de nos clients aiment tant.Bien à vous, Fenia
8/10 Bien
Thomas
29 déc. 2022
Thomas
Séjour de 2 nuits en décembre 2022
Réponse de Fenia le 31 déc. 2022
Dear Thomas, Thank you very much for taking the time and leave us a review! We are very happy to read that you enjoyed your stay with us and we look forward to hosting you again for another memorable experience! Sincerely,
8/10 Bien
patrice
Voyage d’affaires
7 déc. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
correct
patrice
Séjour de 3 nuits en décembre 2022
Réponse de Rebeca le 8 déc. 2022
Dear Patrice,Thank you very much for the great review and for staying with us.We are delighted to know that you enjoyed your stay and found our staff to be very pleasant.We hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca
6/10 Satisfaisant
Berdeaux
27 sept. 2022
Les points forts : Propreté
Le charme disparu
Berdeaux
Séjour de 3 nuits en septembre 2022
Réponse de Terry le 29 sept. 2022
Dear Berdeaux,Thank you for your review and for staying with us. While we are happy to know that you liked the staff and the service you received we are sorry to hear that you miss the previous company. On a daily basis we are doing our best to provide the best possible service to all our guests. We hope to have the chance to welcoming you back soon and restore your faith on us.Kind regards,Terry KalogerakisFront Office Manager
10/10 Excellent
Sophie
3 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 2 nuits en mai 2022
Réponse de Terry le 11 juin 2022
Dear Sophie,
Thank you for your review and for staying with us. We hope to have the chance to welcoming you back in the near future.
Kind regards,
Terry Kalogerakis
Front Office Manager
10/10 Excellent
patrice
4 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
patrice
Séjour de 4 nuits en avril 2022
10/10 Excellent
Erik
Voyage d’affaires, Voyage en couple
25 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 7 nuits en novembre 2021
Réponse de Terry le 22 janv. 2022
Dear Erik,
Thank you so much for taking the time and sharing your feedback with us. We are glad you enjoyed your stay with us and we are looking forward to welcoming you back soon!
Kind regards,
Terry
6/10 Satisfaisant
Régis
14 nov. 2021
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Don't stay here
Régis
Séjour de 3 nuits en novembre 2021
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
8 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon Séjour
Voyageur vérifié
Séjour de 2 nuits en novembre 2021
Réponse de Ammara le 10 nov. 2021
Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We look forward to welcoming you back in the future.
4/10 Médiocre
Voyageur vérifié
2 nov. 2021
Les points faibles : Propreté et personnel et service
Won't come back
Voyageur vérifié
Séjour de 9 nuits en octobre 2021
10/10 Excellent
Ronald, Argyle
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en mai 2024
Réponse de Esther le 28 mai 2024
Dear Ronald Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi
10/10 Excellent
alma
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
alma
Séjour de 1 nuit en mai 2024
Réponse de Esther le 28 mai 2024
Dear Alma Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi
10/10 Excellent
Anja Elisabeth
26 mai 2024
Anja Elisabeth
Séjour de 5 nuits en mai 2024
Réponse de Rebeca le 27 mai 2024
Dear Anja,We are overjoyed to receive your compliments and appreciation.We are delighted to see you had a great stay with us.Our team works very diligently and your feedback will provide them with great encouragement to keep doing what they are doing. We appreciate you taking the time to leave your review, and we cannot wait to welcome you back on your next visit.Warm regards,
10/10 Excellent
Amy Van
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy Van
Séjour de 3 nuits en mai 2024
Réponse de Esther le 26 mai 2024
Dear Amy Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
10/10 Excellent
Kaila
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaila
Séjour de 3 nuits en mai 2024
Réponse de Esther le 25 mai 2024
Dear Kaila Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
6/10 Satisfaisant
Rafia
24 mai 2024
Les points forts : Personnel et service
Rafia
Séjour de 5 nuits en mai 2024
Réponse de Esther le 26 mai 2024
Dear Rafia Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi
10/10 Excellent
Karen
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en mai 2024
Réponse de Esther le 24 mai 2024
Dear Karen Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
10/10 Excellent
Tracy
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements
Tracy
Séjour de 4 nuits en mai 2024
Réponse de Esther le 22 mai 2024
Dear Tracy Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi
6/10 Satisfaisant
Joey
Voyage en couple
21 mai 2024
Les points forts : Personnel et service
Joey
Séjour de 4 nuits en mai 2024
Réponse de Esther le 22 mai 2024
Dear Joey Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi
10/10 Excellent
Amber
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amber
Séjour de 2 nuits en mai 2024
Réponse de Esther le 22 mai 2024
Dear Amber Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
10/10 Excellent
Elizabeth
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Esther le 21 mai 2024
Dear Elisabeth Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
8/10 Bien
Annabel
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annabel
Séjour de 1 nuit en mai 2024
Réponse de Parisa le 19 mai 2024
Dear Annabel,Thanks a lot for your great review. we are delighted that you enjoyed your stay with us, especially our prime location. we look forward to welcoming you back soon. Kind regards, Parisa
10/10 Excellent
Nain, Miami
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nain
Séjour de 1 nuit en mai 2024
Réponse de Esther le 15 mai 2024
Dear Nain Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
8/10 Bien
Teresa
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 2 nuits en mai 2024
Réponse de Esther le 14 mai 2024
Dear Teresa Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
10/10 Excellent
Katina, Wasilla
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katina
Séjour de 3 nuits en mai 2024
Réponse de Esther le 14 mai 2024
Dear Katina Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
8/10 Bien
Tasnim
Voyage en famille
7 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tasnim
Séjour de 1 nuit en avril 2024
Réponse de Esther le 8 mai 2024
Dear Tasnim Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi
6/10 Satisfaisant
Pooja
6 mai 2024
Pooja
Séjour de 1 nuit en mai 2024
Réponse de Rebeca le 27 mai 2024
Dear Pooja,Thank you for your feedback and for staying with us.We hope to have the chance to welcoming you back for an even better experience next time.Best regards,Rebeca
10/10 Excellent
Richard
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en mai 2024
Réponse de Esther le 11 mai 2024
Dear Richard Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
6/10 Satisfaisant
Manuela
Voyage en couple
6 mai 2024
Manuela
Séjour de 5 nuits en avril 2024
Réponse de Rebeca le 6 mai 2024
Dear Manuela,Thank you for sharing your experience with us. We are pleased to know that you enjoyed our convenient location. Your comments help us improve and we have shared your feedback with the relevant teams.We are glad to hear that you found our staff friendly and helpful and we hope to welcome you back for another enjoyable stay in the future.Best regards,
10/10 Excellent
Laura
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en mai 2024
Réponse de Rebeca le 6 mai 2024
Dear Laura,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca
8/10 Bien
Stefanie
Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefanie
Séjour de 3 nuits en mai 2024
Réponse de Rebeca le 6 mai 2024
Dear Stefanie,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca
10/10 Excellent
Alice
3 mai 2024
Alice
Séjour de 2 nuits en avril 2024
Réponse de Esther le 24 mai 2024
Dear Alice Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
10/10 Excellent
Kathy Jo
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathy Jo
Séjour de 6 nuits en avril 2024
Réponse de Esther le 2 mai 2024
Dear Kathy Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi