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Avis sur Hyatt Regency London Albert Embankment

4 out of 5
Hyatt Regency London Albert Embankment
10-11 Albert Embankment, London, England

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 430 avis sur 604." "
Note des voyageurs de 8 (Bien), d’après 131 avis sur 604." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 604." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 604." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 604." "

9,8/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

jacques

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Merci vraiment à vous conseiller ultra propre et super bien décoré
Séjour de 3 nuits en octobre 2023
Réponse de Sara le 2 nov. 2023
Thank you Jacques for staying with us, we appreciate your feedback.

8/10 Bien

Essam

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Family time made easy
Reception warm, inviting ent quite and simple but reassuring. Rooms very nice. Small reception area. Overall enjoyable and staff is nice and supportive. Easy to recommend
Séjour de 2 nuits en septembre 2023
Réponse de Sara le 2 oct. 2023
Thank you Essam for sharing, we are looking forward to welcome you soon again.Regards,

10/10 Excellent

thierry, Morainvilliers

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonne adresse a Londres. Central.
Séjour de 2 nuits en septembre 2023
Réponse de Sara le 15 sept. 2023
Thank you Thierry for your feedback!

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon rapport qualité versus le prix. Personnel souriant et accueillant.
Séjour de 7 nuits en août 2023
Réponse de Sara le 24 août 2023
Dear Catherine,Thank you for your lovely score!

10/10 Excellent

Marylene, Carignan

4/10 Médiocre

Emanuel

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
hotel pas beau en soit et de plus trop cher
Séjour de 2 nuits en mars 2022
Réponse de George le 3 oct. 2022
Thank you for taking the time to review our hotel Emanuel.We are really dissapointed to read of your comments, please do reach out to us should your plans bring you back to our hotel and we will make sure you will be well looked after.Sincerely,

10/10 Excellent

marc, St Augustin de Desmaures

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extrêmement bien personnel très gentil, j’y retournerais sans hésiter!
Séjour de 7 nuits en juillet 2022
Réponse de Kirsten le 8 août 2022
Dear Marc Thanks very much for your very kind words! We are so pleased you enjoyed your stay and hope to welcome you back very soon.

8/10 Bien

Nicolas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de Mihaela le 14 juil. 2022
Thank you for your feedback.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2019
Réponse de Duty Manager le 2 nov. 2019
Thank you so much for your rating! We are thrilled that we impressed you. Our team have a passion to deliver excellent service and to ensure that our guests feel at home, so I am very happy to hear we are doing a very good job! We look forward to welcoming you back soon! Warm regards, Sofia Ponte Duty Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2019
Réponse de Duty Manager le 5 sept. 2019
Dear Richard, Thank you so much for your rating! We are thrilled that we impressed you. Our team have a passion to deliver excellent service and to ensure that our guests feel at home, so I am very happy to hear we are doing a very good job! We look forward to welcoming you back soon! Warm regards, Sofia Ponte Duty Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Hotel tout neuf calme et bien situé
Séjour de 4 nuits en juin 2019
Réponse de Duty Manager le 3 juil. 2019
Thank you so much for your feedback! We are thrilled that we impressed you. Our team have a passion to deliver excellent service and to ensure that our guests feel at home, so I am very happy to hear we are doing a very good job! As you noted, our hotel is new and our location with views overlooking the Thames are a highlight for many of our guests and we are really happy that it was convenient for your stay. We look forward to welcoming you back soon! Warm regards, Sofia Ponte Duty Manager

8/10 Bien

Sandia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Simona Fazio le 23 avr. 2019
Dear Sandia, Is really nice to hear that you enjoyed your stay with us. We are all looking forward to welcoming you back. Kind Regards, Simona Fazio Duty Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le confort de la chambre, la douche était très bien
Séjour de 3 nuits en avril 2019
Réponse de Duty Manager le 15 avr. 2019
Thank you so much for your feedback! It is gratifying to read that you had a nice experience overall during your stay with us and that you enjoyed the comfort of our rooms. We are looking forward to welcoming you back soon. Warm Regards, Sofia Ponte Duty Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mars 2019
Réponse de Angelo DC le 12 mars 2019
Dear Guest, Thank you so much for your feedback! We all look forward to welcoming you back soon at Crowne Plaza London – Albert Embankment. Warmest regards, Angelo Angelo De Coen Duty Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de Sofia Ponte le 12 févr. 2019
Dear Anonymous, Thank you so much for your ranking! We are looking forward to welcome you back soon. Warm Regards, Sofia Ponte

10/10 Excellent

Luis

The staff, the cleanliness and condition, location was a bit challenging for dining.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Out of the busy essence but great to get anywhere
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Stephane

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms a bit too small to accommodate more than one suitcase in the room. While it is typical to face that challenge in Europe, when booking I did not feel the room would be that small. Also no view whatsoever from our room. Lastly, the restaurant/bar POTUS was not impressive a lot. The neighborhood lacks restaurants and breakfast options, but is centralized for the main touristic attractions.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Aleksey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great hotel in a wonderful location. Everything was perfect except for the entrance. In front of the luxurious hotel is a bunch of trash, cigarette butts, no seating area outside waiting for uber. That's one thing I would improve.
Séjour de 6 nuits en mai 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Location was not nice but not ideal for sightseeing. I would prefer a hotel closer to Hyde Park.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Rene, Dickinson

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and very walkable with so many attractions around. I felt safe during my stay at al times. The staff was very cordial and helpful. Both restaurants were good with very nice options for foods.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Maria Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

HEYDI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view, good sized bathroom
Séjour de 3 nuits en mai 2024

10/10 Excellent

CHARLES

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Where do I begin????!!!! Beautiful hotel stay and two of the most amazing staff members/hosts I’ve ever encountered! Taher and Michelle went above and beyond for my wife and I. We travel often and this has been so memorable. The kindness and hospitality from the two of them ranks higher than 5 stars. Many stoic faces in our visit but they fade in comparison to what these two individuals have done. We will be back and I would highly recommend you stop here on your travels. This area is close to many sites and the welcoming of these two made it all the better. Many thanks again!
Séjour de 4 nuits en mai 2024
Réponse de Talha le 9 mai 2024
Dear Charles,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Sincerely,Reception TeamTalha

6/10 Satisfaisant

Xuemei

Séjour de 2 nuits en avril 2024
Réponse de Talha le 9 mai 2024
Dear Xuemei,Thank you for staying with us and for taking the time to provide feedback about your experience at Hyatt Regency London – Albert Embankment.I would like to start by apologising for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at anytime.Sincerely,Reception Team

8/10 Bien

Donna

Voyage en famille
The room was so small.
Séjour de 2 nuits en avril 2024

8/10 Bien

Rae Anne

Voyage en couple
Les points forts : Équipements
Great location, very close to attractions and hotel staff are so friendly.
Séjour de 2 nuits en avril 2024
Réponse de Sumona le 11 mai 2024
Dear Anne,Thank you for staying with Hyatt Regency Albert Embankment and taking the time to leave your valuable comments.I am delighted to be aware that we were successful to satisfy you in every aspect of your stay. Good to hear that the location turned out to be perfect for you.We are proud to have a great team who makes our guests feel like home.Looking forward to give you another warm Hyatt welcome back again soon.Best Regards,Sumona PriyaDuty Managersumona.priya@hyatt.comHyatt Regency Albert Embankment

10/10 Excellent

Trevor Jason Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff was really friendly and helpful!
Séjour de 1 nuit en avril 2024
Réponse de Sumona le 11 mai 2024
Thank you for staying with Hyatt Regency Albert Embankment and taking the time to leave your valuable comments.I am delighted to be aware that we were successful to satisfy you in every aspect of your stay.We are proud to have such a great team who ensure our guests feel like home.Looking forward to give you another warm Hyatt welcome back again soon.Best Regards,Sumona PriyaDuty Managersumona.priya@hyatt.comHyatt Regency Albert Embankment

10/10 Excellent

lawrence

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NICE PROPERTY WITH EXCELLENT TOURIST LOCATION NEARBY SO MANY LAND MARKS.
Séjour de 3 nuits en avril 2024
Réponse de Talha le 25 avr. 2024
Dear lawrence,Thank you very much for nice feedbackMany ThankReception Team

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Talha le 25 avr. 2024
Dear Kelly,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many Thanks Reception Team

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Talha le 25 avr. 2024
Dear Scott,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many thanksReception Team

10/10 Excellent

Robert

Voyage en groupe
Enjoyed our stay a lot! Great location, staff, rooms. Not a huge fan or restaurant with loud music for a younger crowd but nothing but a positive review from me
Séjour de 3 nuits en avril 2024
Réponse de Sumona le 11 mai 2024
Dear Robert,Thank you for staying at Hyatt Regency Albert Embankment and taking the time to leave your valuable comments.I am euphoric to know that you enjoyed every aspect of your stay.I would like to inform we have another fine dining restaurant called Potus where the breakfast, lunch and dinner is served if you are not a fan of loud music, that one would be a good choice for you.Looking forward to welcome you back again soon.Best Regards,Sumona PriyaDuty Manager Hyatt Regency Albert Embankment

8/10 Bien

Hiroyuki

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is very convenient for us and good one.
Séjour de 3 nuits en avril 2024
Réponse de Sumona le 11 mai 2024
Dear Hiroyuki,Thank you for staying at Hyatt Regency Albert Embankment and taking the time to leave your valuable comments.I am happy to hear that the location turned out to be convenient for you and you had a great time staying with us.Looking forward to give you another warm Hyatt welcome.Best Regards,Sumona PriyaDuty ManagerHyatt Regency Albert Embankment

10/10 Excellent

Orson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room, friendly staff
Séjour de 4 nuits en avril 2024
Réponse de Talha le 25 avr. 2024
Dear Orson,Thank you for your feedback.I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Many ThanksReception Team

10/10 Excellent

Andy

Séjour de 2 nuits en avril 2024
Réponse de Talha le 9 mai 2024
Dear Andy,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Sincerely,Reception Team

8/10 Bien

Sukhchaman

Séjour de 1 nuit en mars 2024
Réponse de Talha le 12 mai 2024
Dear Sukhchaman, Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Sincerely,Reception TeamTalha Duty Mnager

10/10 Excellent

Irving Eloy Macias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Talha le 25 avr. 2024
Dear Irving Eloy,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.Many Thanks Reception Team

10/10 Excellent

David

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Small but with everything we needed for a weekend stay. By the river and almost opposite the House of Commons. Good breakfast and helpful staff
Séjour de 1 nuit en avril 2024
Réponse de Talha le 8 avr. 2024
Dear David,Thank you for staying with us.Thank you for your kind words. I am delighted to know that you enjoyed most aspects of your visit.Many thanksReception Team

10/10 Excellent

Hilda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect The rates for your laundry services are very high Maybe take a look at that so that it is more convenient for all guest
Séjour de 4 nuits en mars 2024
Réponse de Talha le 8 avr. 2024
Dear Hilda,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. Many thanksReception Team

10/10 Excellent

Esther

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over all nice just some communication problems with staff
Séjour de 4 nuits en mars 2024
Réponse de Talha le 25 avr. 2024
Dear Esther,Thank you for completing our online survey following your most recent stay with us.We always use our guests’ feedback in order to improve our services. Please rest assured that your comments will be used towards this direction and will be shared with the team.I do hope to have the opportunity to welcome you back again in future travels and of course please od reach out to me if I can be of any further assistance.Sincerely,Many ThanksReception Team

10/10 Excellent

Irina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alles top
Séjour de 4 nuits en mars 2024
Réponse de Talha le 8 avr. 2024
Dear Irina,Thank you for staying with us. It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.Many thanksReception Team

10/10 Excellent

Elspeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We very much enjoyed our stay here as the last leg of a long journey. The cleanliness, location and especially the helpfulness of the staff were very much appreciated!
Séjour de 2 nuits en mars 2024
Réponse de Talha le 19 mars 2024
Dear Elspeth,Thank you for your feedback. I am delighted to read such wonderful comments regarding your time spent with us. I look forward to the pleasure of welcoming you again to in the near future.Many Thanks Reception Team

10/10 Excellent

Brandon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this hotel, such wonderful views of the Thames from our room. Staff was delightful and the breakfast was fantastic. Would love to visit again
Séjour de 2 nuits en mars 2024
Réponse de Talha le 19 mars 2024
Dear Brandon, Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Many ThanksTalhaReception Team

10/10 Excellent

Tanya

Séjour de 2 nuits en mars 2024
Réponse de Talha le 16 mars 2024
Dear Tanya, Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many Thanks Reception Team

10/10 Excellent

Shawn

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and accodamating. Very clean rooms. Great rooftop bar
Séjour de 5 nuits en mars 2024
Réponse de Talha le 13 mars 2024
Dear Shawn,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. Thank you again for your feedback.Many Thanks Reception Team

10/10 Excellent

Zhen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff friendly and help fully.
Séjour de 2 nuits en février 2024
Réponse de Talha le 13 mars 2024
Thank you very much feedback about our staff.Many Thanks Reception

8/10 Bien

Manuel, Bronx

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great location!
Séjour de 2 nuits en mars 2024
Réponse de Talha le 13 mars 2024
Thank you feedback your feedback.Many ThanksReception Team

8/10 Bien

Yingying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Talha le 5 mars 2024
Dear Pashley,Thank you for taking the time to complete our online surveyI can see from your scores that you were not entirely satisfied with your stay. Any feedback would be much appreciated as we always try to improve our service based on our guest’s feedback.Waiting to hear from you soon and of course please let me know if I can be of any further assistance.Sincerely,Reception

10/10 Excellent

Andy

Les points forts : Propreté et équipements
Great
Réponse de Talha le 5 mars 2024
Dear Rodgers,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.many thanks Reception team