Avis sur Hilton London Tower Bridge
Hilton London Tower Bridge
5 More London Place, Tooley Street, London, England
Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
27 avr. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2023
Réponse de Stella le 23 mai 2023
Thank you for taking a moment to share your experience and your positive feedback. I am glad to see that you had an overall pleasant stay. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future.
8/10 Bien
VIEREN
Voyage en famille
23 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VIEREN
Séjour de 1 nuit en avril 2023
8/10 Bien
Zita Rosalie
8 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zita Rosalie
Séjour de 2 nuits en février 2023
10/10 Excellent
SEBASTIEN
25 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SEBASTIEN
Séjour de 1 nuit en juillet 2022
Réponse de Dora le 19 août 2022
Dear Sebastien,Thank you for staying with us at the Hilton London Tower Bridge and also for taking the time to complete our on-line survey relating to your stay with us. I am delighted to hear that your overall service in our Hotel was very good. It is particularly warming to receive such a positive valuation of the services and facilities we offer to our guests. I do hope that we will have the opportunity to welcome you back to the hotel at some point in the near future on your next stay in London.Kind Regards, Dora Di StellaGuest Relations Manager
2/10 Horrible
Bettina
17 juin 2022
Bettina
Séjour de 2 nuits en juin 2022
8/10 Bien
ZOHEIR
Voyage en groupe
30 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ZOHEIR
Séjour de 3 nuits en mai 2022
10/10 Excellent
Jérôme
22 mai 2022
Les points forts : Propreté et personnel et service
Jérôme
Séjour de 2 nuits en mai 2022
10/10 Excellent
Alice
Voyage d’affaires
24 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location!
Alice
Séjour de 1 nuit en août 2020
8/10 Bien
philippe
Voyage en famille
6 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
philippe
Séjour de 4 nuits en décembre 2019
Réponse de Bally le 7 janv. 2020
Dear Guest,
Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future.
Kind regards,
Bally Mahal
Guest Relations Executive
10/10 Excellent
PLR, Joliette,Québec, Canada
Voyage en famille
31 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PLR
Séjour de 4 nuits en décembre 2019
Réponse de Bally le 1 janv. 2020
Dear Guest,
Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future.
Kind regards,
Bally Mahal
Guest Relations Executive
10/10 Excellent
Sophie, Montréal, QC
Voyage d’affaires, Voyage en couple
9 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 3 nuits en décembre 2019
Réponse de Beatriz le 11 déc. 2019
Dear Ms. Sophie,
Thank you for taking a moment to share your experience.
I am pleased to hear you found the Hilton London Tower Bridge to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Best Regards,
Beatriz Machado
8/10 Bien
Ghania
15 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ghania
Séjour de 1 nuit en novembre 2019
Réponse de Bally le 15 nov. 2019
Dear Guest,
Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future.
Kind regards,
Bally Mahal
Guest Relations Executive
10/10 Excellent
Voyageur vérifié
22 juil. 2019
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Bally le 24 juil. 2019
Dear Guest,
Thank you for choosing to stay with us at Hilton London Tower Bridge, we are glad to hear you have enjoyed your stay with us and I look forward to the pleasure of welcoming you again in the near future.
Kind regards,
Bally Mahal
Guest Relations Executive
8/10 Bien
Voyageur vérifié
24 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de Bruno Da Costa le 8 janv. 2019
Dear Guest,
Thank you for your review regarding your recent stay at The Hilton London tower Bridge.
We are so pleased to hear that you enjoyed your stay with us and that you would happily stay here again in the future.
We look forward to welcoming you back to The Hilton London Tower Bridge.
Kind Regards,
Bruno Da Costa - Guest Relations Manager
8/10 Bien
florence
5 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon endroit pour séjourner à Londres
florence
Séjour de 1 nuit en novembre 2018
Réponse de Bruno da Costa le 4 janv. 2019
Merci d'avoir pris du temps pour nous laisse votre opinion.
On est navre de savoir que malheureusement vous aviez une chambre pour les personnes a mobilite reduit.
En tout cas je vous remercie de votre marveilleux commentaire.
10/10 Excellent
Jean-Marc, Ontario
18 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean-Marc
Séjour de 1 nuit en septembre 2018
Réponse de Mike Puddu le 20 oct. 2018
Dear Jean-Marc,
thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy to see that you enjoyed your stay with us as well as our convenient location. It will be my pleasure to share your feedback with my team!
Looking forward to the pleasure of welcoming you back in the near future, I wish you a great day!
Kind Regards,
Mike Puddu
Guest Relations Manager
8/10 Bien
JL
3 sept. 2018
Offre internet indigne pource prix là !
JL
Séjour de 1 nuit en septembre 2018
Réponse de Mike Puddu le 3 oct. 2018
Dear JL,
Thank you for have taken the time to share your feedback about your experience. I am delighted to read that you had an enjoyable stay with us! I will share your feedback with my team.
Thank you for choosing to stay with us at Hilton London Tower Bridge, and we hope to welcome you back in the near future.
Best Regards,
Mike Puddu
Guest Relations Manager
10/10 Excellent
Nadia, Alencon
2 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
accueillant et très bien situé
Nadia
8/10 Bien
Vivette
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vivette
Séjour de 1 nuit en mai 2024
Réponse de Murat Ahmet Guest Relations Manager le 25 mai 2024
Dear Vivette,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
8/10 Bien
Evan R, Saint Louis
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Evan R
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Team le 24 mai 2024
Dear Evan, Thank you for taking the time to write a review of our property and sharing with us your wonderful experience. We strive to provide exceptional customer service for all of our guests and it is very rewarding to know we were able to do this for you. I hope we will have the pleasure of welcome you back soon.
10/10 Excellent
Kelly
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 24 mai 2024
Dear Kelly, we are delighted to hear that you enjoyed your stay with us and thank you for you sharing your experience with the us! Thank you very much for your lovely review of our hotel! We are happy to hear that you were satisfied with your stay and the entire team took such a good care of you! We certainly hope that we are able to welcome you back to the hotel in the future to enjoy another great stay.
10/10 Excellent
Andy
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andy
Séjour de 1 nuit en mai 2024
Réponse de Murat Ahmet Guest Relations Manager le 15 mai 2024
Dear Andy,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
Greta
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greta
Séjour de 5 nuits en mai 2024
Réponse de Murat Ahmet Guest Relations Manager le 15 mai 2024
Dear Greta,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
Jeremy
Voyage d’affaires, Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeremy
Séjour de 1 nuit en mai 2024
Réponse de Murat Ahmet Guest Relations Manager le 12 mai 2024
Dear Jeremy,Thank you for taking the time to share your experience at Hilton London Tower Bridge. We're delighted to hear that you enjoyed your stay with us and that our convenient location near London Bridge station suited your needs perfectly.We agree that the Thames river boat from London Bridge pier offers a scenic and enjoyable way to travel east or west, providing a refreshing alternative to the tube. It's great to hear that you took advantage of this option during your time in London.At Hilton, we take pride in delivering a high standard of quality and service to our guests, and we're pleased that you found our hotel to be consistent with your expectations of the Hilton brand.We truly appreciate your positive feedback and recommendation. Should you find yourself back in the area, we would be honored to welcome you back to Hilton London Tower Bridge for another memorable stay.Warm regards,
10/10 Excellent
sophie
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sophie
Séjour de 4 nuits en mai 2024
Réponse de Murat Ahmet Guest Relations Manager le 10 mai 2024
Dear Sophie,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
8/10 Bien
Miguel
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 2 nuits en mai 2024
Réponse de Murat Ahmet Guest Relations Manager le 10 mai 2024
Dear Miguel,Thank you for taking a moment to share your experience. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
rashidul
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rashidul
Séjour de 1 nuit en avril 2024
Réponse de Murat Ahmet Guest Relations Manager le 10 mai 2024
Dear Rashiul,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
Sandra
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
Réponse de Murat Ahmet Guest Relations Manager le 24 avr. 2024
Dear Sandra,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.
2/10 Horrible
Michael
7 avr. 2024
Michael
Séjour de 1 nuit en avril 2024
Réponse de Murat Ahmet Guest Relations Manager le 9 mai 2024
Dear Michael,Thank you for taking the time to rate us online. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details (room number, date of stay) on our hotel email address lontb_guestrelations@hilton.com in order to investigate and take the necessary actions.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Kind Regards,Murat AhmetGuest Relations Manager
10/10 Excellent
James
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Murat Ahmet Guest Relations Manager le 7 avr. 2024
Dear James,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you had such a fantastic experience during your recent stay at Hilton London Tower Bridge!It's wonderful to hear that our hotel's prime location near London Bridge station, the Thames, Tower Bridge, and Borough Market met your expectations. We strive to provide our guests with convenient access to all the vibrant attractions London has to offer, and we're thrilled that you found our location to be so convenient.We're also pleased that you found our modern rooms and super comfy beds to your liking. Providing a comfortable and relaxing environment for our guests is one of our top priorities, and we're thrilled that we succeeded in making your stay enjoyable.Thank you once again for choosing Hilton London Tower Bridge. We hope to have the pleasure of welcoming you back for another memorable stay in the near future!Warm regards,
10/10 Excellent
Stephen
4 avr. 2024
Stephen
Séjour de 4 nuits en mars 2024
Réponse de Murat Ahmet Guest Relations Manager le 26 avr. 2024
Dear Stephen,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
Darian
30 mars 2024
Darian
Séjour de 1 nuit en mars 2024
Réponse de Murat Ahmet Guest Relations Manager le 24 avr. 2024
Dear Darian,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.
8/10 Bien
Stephanie
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mars 2024
Réponse de Murat Ahmet Guest Relations Manager le 31 mars 2024
Dear Stephanie,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
8/10 Bien
Joanne
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 1 nuit en mars 2024
Réponse de Murat Ahmet Guest Relations Manager le 31 mars 2024
Dear Joanne,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
8/10 Bien
David
Voyage en famille
10 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Murat Ahmet Guest Relations Manager le 10 mars 2024
Dear David,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
one
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
one
Séjour de 1 nuit en mars 2024
Réponse de Murat Ahmet Guest Relations Manager le 10 mars 2024
Dear Guest,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
8/10 Bien
Atul
Voyage en couple
2 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Atul
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 7 mars 2024
Dear Atul, Thank you so much for taking the time to rate us. We are glad to see that you enjoyed your stay with us. We are looking forward to welcoming you back to our property very soon. Warm regards, Guest Relations Team
8/10 Bien
Victor
Voyage en famille
25 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Victor
Séjour de 1 nuit en février 2024
Réponse de Murat Ahmet Guest Relations Manager le 25 févr. 2024
Dear Victor,Thank you for taking a moment to share your experience. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
4/10 Médiocre
Mark
25 févr. 2024
Mark
Séjour de 1 nuit en février 2024
Réponse de Murat Ahmet Guest Relations Manager le 26 févr. 2024
Dear Mark,Thank you for taking the time to provide feedback regarding your recent stay at Hilton London Tower Bridge. We value your input and strive to ensure that all our guests have a pleasant experience with us.We noticed that you have rated your stay with a low score, and while we respect your opinion, we would greatly appreciate it if you could provide us with more details about your experience. Understanding the specific areas where we may have fallen short will enable us to address any issues promptly and enhance our service for future guests.Your satisfaction is our utmost priority, and we are committed to delivering exceptional hospitality. Please feel free to reach out to us directly with any additional feedback or concerns you may have. We genuinely hope to have the opportunity to welcome you back and exceed your expectations in the future.Thank you for choosing Hilton London Tower Bridge.Warm regards,
10/10 Excellent
paul
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
paul
Séjour de 1 nuit en février 2024
Réponse de Murat Ahmet Guest Relations Manager le 25 févr. 2024
Dear Paul,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
6/10 Satisfaisant
Ant
Voyage en couple
25 févr. 2024
Les points forts : Propreté et équipements
Ant
Séjour de 1 nuit en février 2024
Réponse de Murat Ahmet Guest Relations Manager le 25 févr. 2024
Dear Ant,Thank you for taking the time to share your feedback following your recent stay at Hilton London Tower Bridge. We sincerely appreciate your comments and apologize for any inconvenience you experienced during the check-in process.We are sorry to hear that you found it difficult to understand our check-in staff and that there were not enough team members available during peak times. Please know that we take your feedback seriously and will address these concerns with our team to ensure that all of our guests receive clear communication and prompt assistance at all times.We are, however, pleased to hear that despite the challenges you encountered, our staff members cared deeply about your experience and made every effort to assist you to the best of their ability. Providing exceptional service and ensuring guest satisfaction are our top priorities, and we are grateful for your recognition of our team's efforts in this regard.Your feedback serves as a valuable tool for us to improve and enhance the guest experience, and we thank you for bringing these matters to our attention. We hope that despite the issues you encountered, you were still able to enjoy your time with us.If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. We appreciate your patronage and hope to have the opportunity to welcome you back to Hilton London Tower Bridge in the future for a more seamless and enjoyable stay.Warm regards,
8/10 Bien
MARIANN
Voyage d’affaires
18 févr. 2024
Les points forts : Personnel et service
God beliggenhet
MARIANN
Séjour de 4 nuits en février 2024
Réponse de Guest Relations Team le 18 févr. 2024
Dear Mariann, Thank you for staying with us at the Hilton London Tower Bridge and also for taking the time to write an online review relating to your stay with us. I am so pleased to hear that our staff were able to provide you with a great service. We are always aiming to provide a 10/10 service to our guests and we are sorry we weren't able to do that for you. Please let us know if there is anything we can do to improve. We hope that we will have the opportunity to welcome you back at our hotel and provide you with an even better service.Warm regards,Guest Relations Team
10/10 Excellent
Zian
18 févr. 2024
Zian
Séjour de 2 nuits en février 2024
Réponse de Murat Ahmet Guest Relations Manager le 20 févr. 2024
Dear Zian,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
Carol
Voyage en groupe
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Carol
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Team le 18 févr. 2024
Dear Carol, Thank you very much for staying with us here at the Hilton London Tower Bridge and for sharing your positive comments. I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay.Warm regards,Guest Relations Team
8/10 Bien
Harri
Voyage en famille
12 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Harri
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Team le 18 févr. 2024
Dear Harri, Thank you so much for taking the time to provide us with a review regarding your stay at Hilton London Tower Bridge. We are happy to see that you have enjoyed your stay with us on this occasion we are hoping to have the opportunity to welcome you back to our hotel and provide you with an even better experience.Warm regards,Guest Relations Team
8/10 Bien
Luciana
11 févr. 2024
Luciana
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Team le 18 févr. 2024
Dear Luciana, Thank you so much for taking the time to review your stay with us at Hilton London Tower Bridge. We are so happy to have welcomed you and that over all you have enjoyed your stay. We always aim to deliver a 10/10 service and we are sorry we weren't able to do that for you. We hope that despite this we will have the opportunity to welcome you back in the near future.Warm regards,Guest Relations Team
10/10 Excellent
Leri
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely one night stay
Leri
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Team le 18 févr. 2024
Dear Leri, Thank you so much for choosing to stay at Hilton London Tower Bridge we are pleased to see that you have enjoyed your stay with us and all of our facilities. We hope to have the opportunity to to welcome you back at our hotel in the near future.Warm regards,Guest Relations Team
10/10 Excellent
Joanne
11 févr. 2024
Joanne
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Team le 18 févr. 2024
Dear Joanne, Thank you so much for choosing to stay with us at Hilton London Tower Bridge. We always aim to provide a 10/10 experience for our guests and we are so pleased to see that we were able to do that for you. Looking forward to welcome you back at our hotel.Warm Regards,Guest Relations Team
6/10 Satisfaisant
Paul
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel but breakfast could improve
Paul
Séjour de 3 nuits en janvier 2024
Réponse de Murat Ahmet Guest Relations Manager le 29 janv. 2024
Dear Paul,Thank you for choosing to stay with us at Hilton London Tower Bridge and for taking the time to share your feedback.We are delighted to hear that you have stayed with us on multiple occasions and that you found our rooms satisfactory. However, we are disappointed to learn that your breakfast experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. Rest assured, your comments regarding the breakfast selection have been duly noted, and we will try to review our offerings to ensure they align with the high standards expected from the Hilton brand.We appreciate your kind words about our staff and are pleased to hear that you found them accommodating. Your feedback is invaluable to us as it helps us continually improve our services.As the 1751 Restaurant is not managed by Hilton London Tower Bridge, we will ensure that your feedback is passed on to their management for their attention and review.We hope to have the opportunity to welcome you back for another stay and provide you with an enhanced experience that reflects the true essence of hospitality that we strive to deliver.Sincerely,Murat AhmetGuest Relations Manager
10/10 Excellent
MIGUEL, Mosman Park
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MIGUEL
Séjour de 2 nuits en janvier 2024
Réponse de Murat Ahmet Guest Relations Manager le 27 janv. 2024
Dear Miguel,Thank you for taking a moment to share your experience with perfect score. I am glad to see that you had an overall pleasant stay. This feedback will motivate them to keep up the good job for sure. We very much hope to have the pleasure of welcoming you back to Hilton London Tower Bridge in the not too distant future. Remaining at your disposal for further assistance or information.Sincerely,Murat AhmetGuest Relations Manager