Dear Patrice, Thank you for taking the time to review us!It's great to hear it was good value for money. If there's anything else, you would like to share with us please get in touch. We wish to see you again in the future!Best Regards,

Dear El Houssaini,Thank you for your outstanding 5/5 review! I am thrilled to hear that you found our hotel very well located, with a bus station in front and a metro station within walking distance. It's fantastic that you also enjoyed the variety of restaurants and bars in the vicinity.We appreciate your positive feedback and are delighted that our location added to the overall enjoyment of your stay. Thank you for choosing our hotel, and we look forward to the pleasure of hosting you again for another exceptional stay in the future.

Dear Victor,Thank you for your excellent feedback. I'm thrilled you enjoyed your stay, especially the friendly welcome and the stunning view of London. We apologize for any inconvenience caused by the non-adjustable cold air conditioning. It's great to hear you appreciated our breakfast. We hope to host you again for an even better experience.

Dear Audrey,Thank you so much for rating your stay a 10 out of 10! Please do not hesitate to reach out to us if you would like to discuss any part of your stay further.Kind regardsKaren Golding

Dear GuestThank you for rating your experience at our hotel, we value your opinion and the time you took to rate your stay.If you have any thoughts or suggestions about your experience, please do not hesitate to share them with us.Kind regards

Dear MichelThank you for your kind words and positive feedback about your recent stay at our hotel. We're thrilled to know that you had a great experience with us!We look forward to welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Wijdane,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay with us and that you rated us an 8 out of 10.We take great pride in providing our guests with exceptional service and a memorable experience. We are thrilled to know that we met your expectations during your stay.If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back to our hotel soon.

Dear Cynthia, Thank you for your 10/10 rating. The Hampton by Hilton London Waterloo team was thrilled to read that you had such a good time with us. Our hotel prides itself with the great service our team delivers and to hear you have received this service is excellent. Your comments are highly valued as they give us an opportunity to improve those aspects, we may not be aware can cause any inconvenience. Please rest assured that your feedback has been passed on to relevant departments. Call or email us if there is anything we can help you with.We look forward to welcoming you back to us soon.

Dear Mireille, Thank you for your 10/10 rating. The Hampton by Hilton London Waterloo team was thrilled to read that you had such a good time with us. Our hotel prides itself with the great service our team delivers and to hear you have received this service is excellent. Your comments are highly valued as they give us an opportunity to improve those aspects, we may not be aware can cause any inconvenience. Please rest assured that your feedback has been passed on to relevant departments. Call or email us if there is anything we can help you with.We look forward to welcoming you back to us soon.

Dear EmilieThank you for taking the time in rating your stay a 8 out of 10.If there is anything else you would like to discuss with us, please do not hesitate to contact us at any time. We are always happy to hear from our guests and will do our best to assist you in any way we can.We hope to have the opportunity to welcome you back to our hotel in the near future.Best regards,Guest Experience Ambassador.

Dear Caroline, Thank you for your 10/10 rating. The Hampton by Hilton London Waterloo team was thrilled to read that you had such a good time with us. Our hotel prides itself with the great service our team delivers and to hear you have received this service is excellent. Your comments are highly valued as they give us an opportunity to improve those aspects we may not be aware can cause any inconvenience. Please rest assured that your feedback has been passed on to relevant departments. Call or email us if there is anything we can help you with.We look forward to welcoming you back to us soon.

I appreciate the scoring of your recent stay at our hotel, it is feedback like yours which inspire our team to deliver an excellent service. I hope our hotel lived up to all of your expectations. We appreciate your feedback and it is merely by guest feedback alone we can continue to improve on those areas of the hotel that we may not initially be aware of that cause an inconvenience.If there is anything we could do to make your next stay 10/10, please do not hesitate to contact me. We truly hope we will have a chance of welcoming you again soon.

Following your recent stay here at Hampton by Hilton London Waterloo I would like to thank you for having taken the time to complete our guest questionnaire. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again to Hampton by Hilton London Waterloo in the near future. Kind regards,Romeo

I appreciate the scoring of your recent stay at our hotel, it is feedback like yours which inspire our team to deliver an excellent service. I hope our hotel lived up to all of your expectations. I am so sorry for the issue you experienced with the sofa bed. Hampton by Hilton is a focused and limited service brand where you may not be able to see some amenities in the room such as mini fridge/bar unlike other sister hotels. We appreciate your feedback and it is merely by guest feedback alone we can continue to improve on those areas of the hotel that we may not initially be aware of that cause an inconvenience.If there is anything we could do to make your next stay 5/5, please do not hesitate to contact me. We truly hope we will have a chance of welcoming you again soon. Kind regards,Romeo

Dear Florence, Greetings from the Hampton by Hilton London Waterloo; It was a pleasure to have you as one of our guests. I would like to thank you for having taken the time to complete one of our online guest satisfaction questionnaires. I am very sorry to read that the room was not serviced after requesting it and I have shared the feedback with the housekeeping head department to make sure that further training is carried within the team and that it doesn't happen again. In regards to the languages spoken within the team, we do have 2 staff members that speaks French in the reception team. Unfortunately, after checking the schedules of the team, there was only one of them working in the morning for a couple of days during your stay. Please accept my most sincere apologies for the inconvenience. I do sincerely hope that you will not judge us solely on the basis of this particular experience and we have the pleasure of welcoming you back in a near future. Best regards, Laura Gozalbo

I appreciate the scoring of your recent stay at our hotel, it is feedback like yours which inspire our team to deliver an excellent service. I hope our hotel lived up to all of your expectations. I would really appreciate if you could provide us with some feedback which would really help us to improve in those areas of the hotel that we may not initially be aware of that cause an inconvenience. If there is anything we could do to make your next stay 10/10, please do not hesitate to contact me. We truly hope we will have a chance of welcoming you again soon.

Dear Lisa,Thank you so much for your wonderful review and for giving us a perfect score of 5 out of 5! We are thrilled to hear that you had such a positive experience at Hampton by Hilton London Waterloo.Your kind words are greatly appreciated, and we are delighted that you enjoyed your stay with us. It is always our aim to provide excellent service and ensure that our guests have a memorable visit.We look forward to welcoming you back soon.

Hi Assad,Thank you for taking the time to share your feedback about your recent stay at Hampton by Hilton London Waterloo. We are delighted to hear that you enjoyed our breakfast and appreciated the early check-in. It's wonderful to know that you found your room clean and the bed comfortable.However, I apologize for the issues you encountered regarding the room's ambiance and smell. We take all feedback seriously and will look into addressing these concerns to improve our guests' experience.We are pleased that our convenient location near the metro station and restaurants added to the enjoyment of your stay.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.

Dear Guillaume, Thank you for taking your time out to leave us a review. I'm glad to hear our breakfast was good for you and everything was clean, our team will be extremely happy to hear this. We hope to see you again in the future. Best Regards,

Dear Amie, I'm delighted to see you gave us a 5 out of 5 reviews. I can see you didn't leave any comments but if you would like to share anything about your experience with us then feel free to drop us an email.Kind Regards,

Dear Kenneth, Thank you for leaving us a review. It's wonderful to hear such kind words regarding your stay! The team will be happy to know that you see how eager they are to help and satisfy our guest needs. We really aim to make sure our guest has a great experience with us. We hope to see you again in the future. Best Regards,

Dear Jane, Thank you for leaving us such a nice review. I'm delighted to hear that you would definitely come back and stay with us here at Hampton by Hilton London Waterloo. It's very nice to hear that our team was friendly and helpful with directing you around.We are located in a great area and also right next to waterloo station, so I hope that was beneficial for you. We try to offer a great range and variety at breakfast, so I'm pleased this was enjoyable for you. We look forward to welcoming you back!Best Wishes,

Dear James, Thank you for taking your time to leave us a review. It's unfortunate to hear that breakfast wasn't up to standard both mornings, we really appreciate the feedback, and we take on board for any necessary improvements we need to make.We hope to see you again in the future. Kind Regards,

Dear Glen, Thank you for taking your time to leave us a review along with your feedback of your stay!I'm glad to hear your views on our staff being great, they really try to go that extra mile to make sure our guests are happy. It saddens me to hear that the bed wasn't comfortable for you, and you didn't manage to sleep well. We really take on board all feedback to improve necessary changes and to make sure our guests really have a perfect stay! We really hope to see you again in the future and that we can change your views around. Kind Regards,

Dear Peter, Thank you for taking your time to review us. I see you didn't leave any comments, if there is anything you would like to add please drop us an email as we always want to hear any feedback from our guests. Many Thanks,

Dear Ronald, Thank you for reviewing us, I see you haven't left any comments, but I would love to hear your feedback and experience with us. Kind Regards,

Dear Jadilyn, Thank you for leaving us a review and feedback on your experience with us. We are Located very well so I'm glad the location was convenient for you, and you managed to get around easily. I'm delighted to hear our staff were friendly and helpful and you had a wide variety of choice at breakfast. It saddens me to hear that the room was on the small side and the mattress wasn't comfortable for you, we thank you for the feedback as we aim to improve anything necessary to make sure our guest have a great and comfortable stay. I apologies you had to go through the fire alarm, and I understand it could be frustrating but as health and safety and our main responsibility to keep all guest safe, all actions were necessary to carry out the correct investigation and procedures to ensure everyone's safety. We hope to see you again in the future and hope we can change your view!Best Regards,

Dear Tanya, Thank you for sharing your feedback with us regarding your recent stay at our hotel.We understand that experiencing a fire alarm can be unsettling, and we sincerely apologize for any inconvenience it may have caused you. Please know that the safety and security of our guests is our top priority, and the activation of the fire alarm is a precautionary measure to ensure the well-being of everyone in the building.While we regret any disruption to your stay, it's important to note that compensation is not typically provided in situations where the fire alarm is activated as it is a critical safety measure. Our team is trained to handle such situations efficiently and to ensure that all guests evacuate the premises safely.We appreciate your understanding and cooperation in this matter, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards,

Dear Sabrina, Thank you for leaving us a 5 out of 5 reviews.I would love to hear more about your experience with us, so if you could drop us an email with any details you would like the share. We hope you come and stay with us again soon. Best Regards,

Dear Katherine,Thank you for your detailed feedback! I'm glad to hear that you enjoyed our hotel's great location, making it easy to walk to Waterloo station and explore the Thames and other major attractions. It's fantastic that you found plenty of dining options nearby and enjoyed the breakfast offerings. I do apologize for any inconvenience with the slow internet and the need to change rooms due to a broken shower, but I'm pleased that my team could assist you promptly and that you enjoyed the new room with brilliant views of the Shard. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Best Regards,Umisha VarsaniGuest Services Manager

Dear Lisa,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager

Dear Sami,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager