Entrée de l’hébergement

Avis sur DoubleTree by Hilton London Victoria

4 out of 5
DoubleTree by Hilton London Victoria
2 Bridge Place, Victoria, London, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 449 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 305 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 81 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1006." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Claude

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je recommande
Séjour de 4 nuits en août 2023
Réponse de Tania Leece le 20 août 2023
Good Morning, Thank you for leaving us a wonderful review. We thank you for taking the time.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

4/10 Médiocre

Catherine

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Très mauvais rapport qualité prix. La chambre sélectionnée était une familiale et pourtant nous avons eu une classique avec un lit d’appoint cauchemardesque ! Obligé de rajouter une chambre.
Séjour de 2 nuits en avril 2023
Réponse de Diana Dumitrescu, Guest Relations Manager le 11 avr. 2023
Dear Catherine,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectation. I have shared your comment with the relevant managers so that they are able to make the necessary improvements.Also, should you decide to visit us again please let us know so we can personally welcome you back and take appropriate actions to avoid disappointment.Kind regards,Diana Dumitrescu,Guest Relations Manager

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait en tous points
Ce n’est ni la première ni la dernière fous que je séjourne dans cet hôtel. Parfait en tous points: juste derriere la gare Victoria ce qui signifie qu’il faut 5 mn à pied en sortant du train venant de Gatwick et une fous installée le métro est a 50 mètres Personnel aux petits soins
Séjour de 1 nuit en décembre 2022
Réponse de Diana Dumitrescu le 12 déc. 2022
Dear Nathalie,Warm greetings from Double Tree London Victoria and thank you for taking the time to share your recent experience with us and for giving a perfect feedback. We look forward to welcoming you back to our hotel next time you will travel to our area. Please let me know if we can assist with any arrangements.Kind regards,Diana Dumitrescu,Guest Relations Manager

10/10 Excellent

Johanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement à proximité du métro, de la station d'autobus et de l"autobus Hop on Hop off. Possibilité de réserver des billets pour excursions et taxis directement à l'hôtel. Seule chose vue depuis la chambre pas très belle
Séjour de 2 nuits en septembre 2022
Réponse de Adriana le 25 sept. 2022
Dear Johanne, Thank you for choosing the DoubleTree by Hilton – London Victoria and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London. Kind regards

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil très pro, avec une gentille attention gourmande. Chambre confortable avec plateau de courtoisie.
Séjour de 3 nuits en novembre 2021
Réponse de Clementina Scarpato - GRM le 4 déc. 2021
Dear Eric, I would like to thank you for taking the time to fill out our on-line questionnaire and share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcome you back to our Hotel in the near future. Best regards, Clementina Scarpato, Guest Relations Manager

4/10 Médiocre

Janina

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 3 nuits en septembre 2021

10/10 Excellent

OSMAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sup sur tout
Séjour de 2 nuits en septembre 2021
Réponse de Clementina Scarpato - GRM le 1 nov. 2021
Dear Mr Osman, I would like to thank you for taking the time to fill out our on-line questionnaire and share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcome you back to our Hotel in the near future. Best regards, Clementina Scarpato, Guest Relations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien à dire! Ils sont au top 👌.
Séjour de 2 nuits en août 2021
Réponse de Tania Leece, GRM le 20 août 2021
Good Evening, We are truly heartened to receive your generous review of DoubleTree by Hilton – London Victoria. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards,

6/10 Satisfaisant

mathieu

Voyage en groupe
Les points faibles : Propreté
Séjour de 2 nuits en février 2020

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agreable situé a proximite de Victoria station Personnel charmant Le seul point faible une seule personne parle Français
Séjour de 2 nuits en mars 2020

4/10 Médiocre

Vlaminck, Courbevoie

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Chambre indigne au niveau de la propreté pour un hôtel de la chaîne hilton. Aucune amélioration le deuxième jour. Douche bouchée...
Séjour de 2 nuits en février 2020

8/10 Bien

alex

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour londonien
Hôtel idéalement positionné, à côté de Victoria station et de l’apolo Theatre. Tous les bus à proximité. Hôtel propre, chambre calme. Le personnel est agréable et compétent. Nous conseillons sans hésité.
Séjour de 3 nuits en décembre 2019

8/10 Bien

Francisco

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Idéal pour accéder aux bus pour les Studios Harry Potter
Séjour de 3 nuits en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Bien trop cher pour ce que c’est
+ : localisation parfaite et emplacement à côté du metro, le restaurant est bon - : insonorisation inexistante tant intérieure que exterieure, salle de bain qui a besoin de travaux (chasse d’eau qui fuit, pommeau de douche qui siffle, mirroire déboité du mur...). Mais on m’a offert le check-out à 13h
Séjour de 1 nuit en novembre 2019

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en novembre 2019

8/10 Bien

Carole

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2019

8/10 Bien

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un sejour vraiment agréable
Hôtel vraiment bien situé à une minute à pied de la gare victoria point de départ idéal pour visiter Londres.chambre très grande , en bon état et très propre . L’accueil a été super avec un cookie chaud en guise de bienvenu Nous avons eu une offre petit déjeuner inclus heureusement 2O£ est exessif pour le peu de choix qu’il y a viennoiseries grasses et mal cuites , une machine à pancake industrielle qui marche mal ou peu .. si vous arriver vers 7h45 ce qui est déjà tôt plus de yaourts ou de produits frais .. et pas de réassort .du pain surgelés et caoutchouteux , le buffet sale était pas mauvais mais je vous conseille le pain quotidien ou toute les autres enseignes derrière l hôtel où tout est frais et bien meilleur je retournerai volontiers dans cet hôtel pour un prochain séjour à Londres
Séjour de 4 nuits en octobre 2019

10/10 Excellent

Karim

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La situation géographique, le personnel. La chambre spacieuse
Séjour de 2 nuits en mai 2019

8/10 Bien

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en mars 2019

10/10 Excellent

Charles, Brooklyn

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location!
Séjour de 3 nuits en mars 2024

10/10 Excellent

Clarion

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Very comfortable.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Manager le 24 mai 2024
Good Morning, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you have enjoyed your stay.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bien

Eiji

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Manager le 24 mai 2024
Good Morning, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

2/10 Horrible

Michael Angelo

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Chose a family room to stay in room was 28c I was told they couldn’t move us to a new room. Offered a fan instead, no soap or conditioner in room. Following day still didn’t have any room available even though people were checking in/out. Moved to a different hotel same chain. Better room, better rate phenomenal service. Stay away from this hotel.
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Manager le 24 mai 2024
Good Morning,I would like to thank you for taking the time to share with us your experience about your recent stay. Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant manager to conduct an investigation and assess any changes or further training required to ensure there is no repeat.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind regards, Stefania Alexandrescu Guest Relations Manager

4/10 Médiocre

andrew

Voyage en famille
When we first entered the front desk was under construction with no direction as to how to complete check in. Wandered to the front desk and waited, someone finally came out from a back office. The air conditioner in our room didn’t work, when we asked them to look at it, it was clear two maintenance men went into our room but did not fix it or give any answers as to why they did not fix it. The thermostat was sent to 33C (91F). No matter how many times we lowered the temp, it did not cool down and just reset itself back to 33c. We basically slept in a sauna for two days.
Séjour de 2 nuits en mai 2024
Réponse de Rollyn le 15 mai 2024
Dear Andrew,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

sudhir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Manager le 9 mai 2024
Good Evening,I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bien

Charlotta

Voyage en famille
Prima locatie. Door ligging bij Victoria station kun je alle kanten uit. Veel bussen en metro naast de deur.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 7 mai 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excellent

Paul, St. John's

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good except, we left the room at 8 am & placed the Service Room Please tag on the outside door knob. Came back after 4 pm to an unserviced room.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 7 mai 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you had an amazing stay.We are very sorry to hear that you were unhappy with the unserviced room. We appreciate your feedback and are grateful that you have brought this to our attention. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excellent

Roslyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the location, service and attention were wonderful. We would stay again. breakfast was delicious. Everyone was most helpful. We enjoyed our room. The bathroom is a little tired.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 3 mai 2024
Good Evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bien

Lori

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was an okay place to stay. Convenient for nearby food. A bit noisy. A little run down and shabby. Stacks of dirty linens in the stairways.
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Manager le 30 avr. 2024
Good Afternoon, Thank you for taking the time to share with us your experience about your recent stay.Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant managers to conduct an investigation and assess any changes or further training required to ensure there is no repeat.It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania AlexandrescuGuest Relations Manager

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Hotel with restaurant. Nice staff. Across the street from Victoria Train Station with fast food and 1 or 2 restaurants. Lots of other restaurants just blocks away. Walk to Buckingham Palace. Take the train to Windsor Castle. Great location - taxi’s close by.
Séjour de 12 nuits en avril 2024
Réponse de Rollyn le 22 avr. 2024
Dear Edward,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bien

fung

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
this is great just a few minutes to from the airport.
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Manager le 2 avr. 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bien

Sonesinh

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Rollyn le 3 avr. 2024
Dear Sonesinh,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

Scott

Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Manager le 2 avr. 2024
Good evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excellent

Jeanette

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
My room was right by the train tracks and was a filthy mess! So many stains on the wall, tea kettle, sink faucet and floor. The bed had hair and stains on it. I wouldn’t be surprised if house keeping never changed the bedding from the last guest! There was someone else’s food STILL in the fridge! Five minutes after I got to the room, the receptionist called to ask me was I OK with the room. When I explained to her, I didn’t know I was going to be next to the train tracks and that its a lot of noise outside PLUS the room didn’t seem very clean. The receptionist said she would speak to her manager. She called back two minutes later saying they have no control of the trains and that it typically stops running around 9 PM. What was the point of her asking how I feel about the room if she’s not gonna give any solutions!? The manager could’ve easily asked if I wanted to change rooms further away from the train tracks. But she didn’t because they truly don’t care and it’s just their policy to ask. The next day I woke up with an insect on my pillow right by my head! I left for the day for 10 hours and when I came back, my room wasn’t cleaned. I had to go downstairs and let the receptionist know that no one cleaned my room and I needed fresh towels. The day before check out, I got a call from the receptionist asking how my stay was. I didn’t even waste my time explaining it because I know they weren’t going to do anything about it. I just decided to make my notes to post online.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Manager le 31 mars 2024
Good evening,Thank you for taking the time to share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future. Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bien

Rory

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Rollyn le 19 mars 2024
Dear Rory,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Too much construction on the hotel and the surrounding area
Séjour de 2 nuits en mars 2024
Réponse de Rollyn le 19 mars 2024
Dear Jacqueline,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bien

Alyssa

Séjour de 6 nuits en décembre 2023
Réponse de Guest Relations Manager le 15 mars 2024
Good afternoon,We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comment or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excellent

Monika, Neuwied

Voyage en famille
Les points forts : Personnel et service et équipements
Die Lage ist hervorragend.
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Manager le 13 mars 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Clean room and excellent customer service.
Séjour de 2 nuits en mars 2024
Réponse de Rollyn le 4 mars 2024
Dear Nicole,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

Karsten

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Rollyn le 27 févr. 2024
Dear Karsten,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

Susan, La Pointe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is very accommodating, even for a short overnight visit.
Séjour de 1 nuit en février 2024
Réponse de Rollyn le 24 févr. 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Godt men støjene
Overordnet fint hotel med god beliggenhed. Superlækker morgenmad og fine faciliteter. Havde et værelse til 3, fungerede men ikke meget plads. Derudover værelse på 1. sal som vendte mod Victoria Station - det gav meget støj fra togene. Og det er generelt det, som trækker ned - men svært både med central beliggenhed og lidt støj, når vi nu er i en storby :-)
Séjour de 3 nuits en février 2024
Réponse de Rollyn le 24 févr. 2024
Dear Anonymous,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

FIDEL

Séjour de 1 nuit en février 2024
Réponse de Rollyn le 25 mars 2024
Dear Fidel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never again
Poor cleanliness - Chewing gum on the bath towel. Poor maintenance in the room - no sound on TV channels, only radio & missing fixings in the shower. Poor maintenance in the fitness centre - two treadmills (one broken) & blank screen on cross trainer (hard to tell if working or not). Noisy - room 626 is next to double doors (that don’t close properly & bang together) & next to lifts. Outside bins were being emptied 2am to 4am - appreciate that’s out of the hotels control but doesn’t make for a restful stay & wonder if the hotel could put you in another part of the hotel
Séjour de 1 nuit en février 2024
Réponse de Rollyn le 24 févr. 2024
Dear Anonymous,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

Cui Shan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Rollyn le 24 févr. 2024
Dear Cui Shan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

Eugene

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent London place to stay
We were on a short break to London and stayed atvthis amazing hotel. It is right beside Victoria train station with access to all of London. The staff were extremely friendly and helfull. The rooms were excellent with terrific rain showers. The bed was very comfortable. We booked breakfast and were not dissapointed the choices and standards of food was excellent. We will definitely stay here again when visiting London. Thanks to the staff for avgreat weekend.
Séjour de 2 nuits en février 2024
Réponse de Rollyn le 20 févr. 2024
Dear Eugene,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel in a good location
Had a lovely stay at this hotel. Great Location close to Train from Gatwick and Tube to get around London during our stay. Rooms were comfortable. Not huge but adequate.. Nice breakfast and very friendly helpful staff despite how busy it was
Séjour de 2 nuits en février 2024
Réponse de Rollyn le 17 févr. 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager