Avis sur DoubleTree by Hilton London Victoria
DoubleTree by Hilton London Victoria
2 Bridge Place, Victoria, London, England
Avis
8,2
Très bien
8,4/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
18 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Tania Leece le 20 août 2023
Good Morning, Thank you for leaving us a wonderful review. We thank you for taking the time.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,
4/10 Médiocre
Catherine
Voyage en famille
11 avr. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 2 nuits en avril 2023
Réponse de Diana Dumitrescu, Guest Relations Manager le 11 avr. 2023
Dear Catherine,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectation. I have shared your comment with the relevant managers so that they are able to make the necessary improvements.Also, should you decide to visit us again please let us know so we can personally welcome you back and take appropriate actions to avoid disappointment.Kind regards,Diana Dumitrescu,Guest Relations Manager
10/10 Excellent
Nathalie
11 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait en tous points
Nathalie
Séjour de 1 nuit en décembre 2022
Réponse de Diana Dumitrescu le 12 déc. 2022
Dear Nathalie,Warm greetings from Double Tree London Victoria and thank you for taking the time to share your recent experience with us and for giving a perfect feedback. We look forward to welcoming you back to our hotel next time you will travel to our area. Please let me know if we can assist with any arrangements.Kind regards,Diana Dumitrescu,Guest Relations Manager
10/10 Excellent
Johanne
Voyage en famille
25 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johanne
Séjour de 2 nuits en septembre 2022
Réponse de Adriana le 25 sept. 2022
Dear Johanne, Thank you for choosing the DoubleTree by Hilton – London Victoria and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London. Kind regards
10/10 Excellent
Eric
Voyage en famille
2 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 3 nuits en novembre 2021
Réponse de Clementina Scarpato - GRM le 4 déc. 2021
Dear Eric,
I would like to thank you for taking the time to fill out our on-line questionnaire and share with us your experience about your recent stay.
We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile.
Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service.
It was an absolute pleasure having you with us and we look forward to welcome you back to our Hotel in the near future.
Best regards,
Clementina Scarpato,
Guest Relations Manager
4/10 Médiocre
Janina
28 sept. 2021
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Janina
Séjour de 3 nuits en septembre 2021
10/10 Excellent
OSMAN
13 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
OSMAN
Séjour de 2 nuits en septembre 2021
Réponse de Clementina Scarpato - GRM le 1 nov. 2021
Dear Mr Osman,
I would like to thank you for taking the time to fill out our on-line questionnaire and share with us your experience about your recent stay.
We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile.
Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service.
It was an absolute pleasure having you with us and we look forward to welcome you back to our Hotel in the near future.
Best regards,
Clementina Scarpato,
Guest Relations Manager
10/10 Excellent
Voyageur vérifié
14 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2021
Réponse de Tania Leece, GRM le 20 août 2021
Good Evening,
We are truly heartened to receive your generous review of DoubleTree by Hilton – London Victoria.
Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.
We look forward to having you with us again in the near future.
Kind Regards,
6/10 Satisfaisant
mathieu
Voyage en groupe
22 mai 2020
Les points faibles : Propreté
mathieu
Séjour de 2 nuits en février 2020
10/10 Excellent
Marie
Voyage en famille
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie
Séjour de 2 nuits en mars 2020
4/10 Médiocre
Vlaminck, Courbevoie
Voyage en famille
24 févr. 2020
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Vlaminck
Séjour de 2 nuits en février 2020
8/10 Bien
alex
Voyage en famille
4 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour londonien
alex
Séjour de 3 nuits en décembre 2019
8/10 Bien
Francisco
Voyage en groupe
3 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francisco
Séjour de 1 nuit en janvier 2020
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
30 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en décembre 2019
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
16 nov. 2019
Les points forts : Propreté et personnel et service
Bien trop cher pour ce que c’est
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
4/10 Médiocre
Voyageur vérifié
13 nov. 2019
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
8/10 Bien
Carole
Voyage en famille
12 nov. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Carole
Séjour de 3 nuits en novembre 2019
8/10 Bien
Deborah
Voyage en famille
25 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un sejour vraiment agréable
Deborah
Séjour de 4 nuits en octobre 2019
10/10 Excellent
Karim
17 juin 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Karim
Séjour de 1 nuit en juin 2019
10/10 Excellent
Voyageur vérifié
Voyage en groupe
27 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
8/10 Bien
Dominique
21 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominique
Séjour de 2 nuits en mai 2019
10/10 Excellent
Voyageur vérifié
18 mars 2019
Voyageur vérifié
Séjour de 2 nuits en mars 2019
10/10 Excellent
Charles, Brooklyn
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Charles
Séjour de 3 nuits en mars 2024
10/10 Excellent
Clarion
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clarion
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Manager le 24 mai 2024
Good Morning, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you have enjoyed your stay.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind regards, Stefania Alexandrescu Guest Relations Manager
8/10 Bien
Eiji
22 mai 2024
Les points forts : Propreté et personnel et service
Eiji
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Manager le 24 mai 2024
Good Morning, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager
2/10 Horrible
Michael Angelo
Voyage en famille
21 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michael Angelo
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Manager le 24 mai 2024
Good Morning,I would like to thank you for taking the time to share with us your experience about your recent stay. Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant manager to conduct an investigation and assess any changes or further training required to ensure there is no repeat.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind regards, Stefania Alexandrescu Guest Relations Manager
4/10 Médiocre
andrew
Voyage en famille
10 mai 2024
andrew
Séjour de 2 nuits en mai 2024
Réponse de Rollyn le 15 mai 2024
Dear Andrew,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
sudhir
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sudhir
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Manager le 9 mai 2024
Good Evening,I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager
8/10 Bien
Charlotta
Voyage en famille
6 mai 2024
Charlotta
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 7 mai 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager
10/10 Excellent
Paul, St. John's
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 7 mai 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you had an amazing stay.We are very sorry to hear that you were unhappy with the unserviced room. We appreciate your feedback and are grateful that you have brought this to our attention. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager
10/10 Excellent
Roslyn
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roslyn
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 3 mai 2024
Good Evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager
8/10 Bien
Lori
Voyage d’affaires
29 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lori
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Manager le 30 avr. 2024
Good Afternoon, Thank you for taking the time to share with us your experience about your recent stay.Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant managers to conduct an investigation and assess any changes or further training required to ensure there is no repeat.It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania AlexandrescuGuest Relations Manager
10/10 Excellent
Edward
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 12 nuits en avril 2024
Réponse de Rollyn le 22 avr. 2024
Dear Edward,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
8/10 Bien
fung
Voyage d’affaires
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
fung
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Manager le 2 avr. 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager
8/10 Bien
Sonesinh
1 avr. 2024
Les points forts : Propreté
Sonesinh
Séjour de 4 nuits en mars 2024
Réponse de Rollyn le 3 avr. 2024
Dear Sonesinh,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
Scott
1 avr. 2024
Scott
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Manager le 2 avr. 2024
Good evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager
10/10 Excellent
Jeanette
31 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jeanette
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Manager le 31 mars 2024
Good evening,Thank you for taking the time to share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future. Kind regards, Stefania Alexandrescu Guest Relations Manager
8/10 Bien
Rory
17 mars 2024
Les points forts : Propreté et personnel et service
Rory
Séjour de 2 nuits en mars 2024
Réponse de Rollyn le 19 mars 2024
Dear Rory,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
Jacqueline
16 mars 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 2 nuits en mars 2024
Réponse de Rollyn le 19 mars 2024
Dear Jacqueline,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
8/10 Bien
Alyssa
13 mars 2024
Alyssa
Séjour de 6 nuits en décembre 2023
Réponse de Guest Relations Manager le 15 mars 2024
Good afternoon,We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comment or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager
10/10 Excellent
Monika, Neuwied
Voyage en famille
12 mars 2024
Les points forts : Personnel et service et équipements
Monika
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Manager le 13 mars 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager
10/10 Excellent
Nicole
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en mars 2024
Réponse de Rollyn le 4 mars 2024
Dear Nicole,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
Karsten
26 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Karsten
Séjour de 2 nuits en février 2024
Réponse de Rollyn le 27 févr. 2024
Dear Karsten,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
Susan, La Pointe
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en février 2024
Réponse de Rollyn le 24 févr. 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Godt men støjene
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Rollyn le 24 févr. 2024
Dear Anonymous,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
FIDEL
22 févr. 2024
FIDEL
Séjour de 1 nuit en février 2024
Réponse de Rollyn le 25 mars 2024
Dear Fidel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
20 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never again
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Rollyn le 24 févr. 2024
Dear Anonymous,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
Cui Shan
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cui Shan
Réponse de Rollyn le 24 févr. 2024
Dear Cui Shan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
Eugene
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent London place to stay
Eugene
Séjour de 2 nuits en février 2024
Réponse de Rollyn le 20 févr. 2024
Dear Eugene,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
10/10 Excellent
Susan
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel in a good location
Susan
Séjour de 2 nuits en février 2024
Réponse de Rollyn le 17 févr. 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager