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Avis sur Courthouse Hotel Shoreditch

4.5 out of 5
Courthouse Hotel Shoreditch
335-337 Old Street, London, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 432 avis sur 789." "
Note des voyageurs de 8 (Bien), d’après 184 avis sur 789." "
Note des voyageurs de 6 (Satisfaisant), d’après 95 avis sur 789." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 789." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 789." "

9,0/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

JEROME

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Jerome,Thank you for your lovely review.We are happy to see your feedback.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Le lit était extrêmement confortable cependant l'eau de la piscine était vraiment froide personne n'a pu se baigner et le service en chambre était un peu long.
Séjour de 2 nuits en décembre 2019

6/10 Satisfaisant

Nam

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en septembre 2019

2/10 Horrible

alessandro

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
catastrophique/ Hotel 2 ETOILES MAX.Chambres sales
chambres sales. Hotel catastrophique en tout
Séjour de 4 nuits en décembre 2018
Réponse de Guest Ambassador le 14 janv. 2019
Good Afternoon Mr Alessandro, We apologise for the inconvenience during your stay. We appreciate your feedback and will forward this on to our team. Kind regards,

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hôtel excellente adresse à Londres
Super hôtel, tout neuf, magnifique, avec des équipements incroyables (piscine, sauna, hammam, et plein d'autres !), accueil d'une gentillesse remarquable, dans le quartier sympa de Shoreditch. Vraiment une super adresse !
Séjour de 2 nuits en novembre 2018
Réponse de Yazmine le 20 nov. 2018
Bon Matin Richard, Merci pour vous excellente response! Abientot! Yazmine Jamshab

10/10 Excellent

Maurice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien rénové, personnel accueillant et serviable. Quartier animé (bars, restaurants) et pas trouvé éloigné du micro centre
Séjour de 2 nuits en juin 2018

8/10 Bien

choupi, londres

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel acceuillant.
Bien situé,proche du métro qui conduit directement à la gare st Pancréas et sur sites touristiques. Serviable et acceuillant sont nos voisins anglais.
Séjour de 2 nuits en avril 2018

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour au Courthouse Hotel Shoreditch
Nous avons passé un excellent séjour au Courthouse Hotel Shoreditch : Les chambres sont très spacieuses comparées aux d’autres hôtels londoniens. Le personnel de l’hôtel est très accueillant et aux petits soins, un grand merci à Chris Kkoshi - Guest Ambassador et à ses collègues. Le buffet du petit déjeuner est varié et très bon. Le bar est très cosy. L’espace piscine hammam sauna est très agréable. Le réaménagement de cet ancien tribunal / poste de police est très réussi, l’atmosphère est cosy avec un zeste d’originalité, et les photos sont conformes à la réalité. Globalement, l’hôtel est très propre. La localisation est parfaite dans le quartier branché de Shoreditch. Pour les transports les stations les plus proches sont : Old Street et Shoreditch High Street. Nous reviendrons avec plaisir dans cet hôtel la prochaine fois que nous irons à Londres !

10/10 Excellent

Emilie, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel atypique
Un week-end à Londres excellent dans un lieu d exception hôtel atypique avec une histoire personnel très accueillant et au petit soin de sa clientèle
Séjour de 2 nuits en février 2018
Réponse de Valeria Sycheva le 1 mars 2018
Chere Emilie, Merci beaucoup d'avoir laisse votre impression a la communaute Expedia sur notre etablissement, d'autant que ce commentaire est tres positif. De plus, nous sommes tres heureux d'appendre que votre week end londonien s'est parfaitement deroule en notre compagnie. Au plaisir de vous revoir prochainement, Valeria Sycheva Guest Ambassador

10/10 Excellent

Fred, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un des meilleurs hotels de londres
Hotel de haut standing idéalement situé en plein centre de Londres, Personel acceuillant et disponibles (La plupart parlent Français ). Chambres: Les chambres sont très très grandes (plus grandes que sur les photos) et classieuses, équipées comme un 5 étoiles. SDB grande, système de douche pratique. Rapport qualité/prix/service incomparable pour London. bref: réservez les yeux fermés
Séjour de 1 nuit en septembre 2017

10/10 Excellent

jane-alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Ylenia le 16 mars 2017
Dear jane-alice, Thank you very much for your feedback in regards to your stay. It is always a pleasure to receive positive feedback. Waiting to welcome you again. Best Regards, Simona Dascalescu - Guest ambassador.

8/10 Bien

catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hotel et bien placé pour la découverte d'un Londres méconnu
Lieu interessant et récemment rénové, personnel fort sympathique 2 réserves: le pseudo "upgrading" à l'arrivée qui nous donnait une baignoire mais nous enlevait la vue sur la ville et la lumière du jour... et la température dans une chambre qui était à 13 degrés pendant 24 heures, seulement compensée par une boisson gratuite
Réponse de General Manager le 27 févr. 2017
Merci pour votre commentaire sur notre hôtel, il est extrêmement utile pour nous, afin d'améliorer notre travail. Nous esperons pouvoir vous acceuilir une nouvelle fois et d'atteindre toutes vos attentes. Simona Dascalescu-Guest Ambassador.

8/10 Bien

Fred, Lisieux

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel proche du metro
Lors de notre séjour cet hôtel est situé dans un quartier sortant des sentiers battus et avec moins de touristes... Un cinq étoiles avec grand confort et calme après des journées de tumulte... Seul bémol, le petit déjeuner. ..
Réponse de Ylenia le 16 févr. 2017
Cher Fred, Merci beaucoup d'avoir sejourne avec nous. Nous sommes heureux que vouz avez passe' un bon moment dans notre hotel. Nous esperons vous revoir bientot. Cordialement

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 14 févr. 2017
Dear Guest, Thank you very much for staying with us and for your comment. We are delighted to hear you have enjoyed your time at the Courthouse Hotel Shoreditch and we are looking forward to welcoming you back in the near future. Kind regards, Ylenia

10/10 Excellent

Emmanuelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un quartier à connaître
Excellent séjour. Je retournerai avec plaisir dans cet hôtel.
Réponse de General Manager le 9 janv. 2017
Dear Anonymous, Thank you very much for staying with us and for your lovely feedback. We are very happy that your stay was memorable and everything was perfect for you in the company of our lovely team members. We are looking forward to welcoming you back in the near future. With warmest regards, Charlotte, Guest Ambassador.

8/10 Bien

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Ylenia le 20 juin 2016
Dear Nicolas, Thank you very much for your feedback. We are looking forward to welcoming you back at the Courthouse Hotel Shoreditch. Kindest regards,

8/10 Bien

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean and well presented. Beds were extremely comfortable. The hotel would have been out of our budget normally but our apartment booking with VRBO did not exist on their site, so they have us a choice of hotels to stay for 1 night. The hotel was much further away from where we thought and the breakfast was not included... So we invited a lot of extras costs. It did feel like the hotel was under occupied.... Like no one in the bar. If I'd been paying for the hotel I would have pointed out a couple of maintenance issues...toilet over running and tap leaking. Leak spring through on the bathroom ceiling. I'm perhaps being overly criticizing as it wasn't the mini break I'd planned as staying in a hotel with family was not ideal when we wanted an apartment.
Séjour de 1 nuit en mai 2024

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Alberto le 20 mai 2024
Dear William,Thank you for sharing such a lovely review! It gives me joy to learn that you thoroughly enjoyed your stay with us at The Courthouse Shoreditch. We look forward to welcoming you back soon. Kind regards, Front Office Manager

8/10 Bien

Deborah, new york

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A clean modern hotel in the heart of Shoreditch. I didn’t stay long and used it for a business trip. But working Aircon, modern facilities. Many TV channels. And quiet
Séjour de 1 nuit en avril 2024
Réponse de Alberto le 30 avr. 2024
Dear Deborah,Thank you for choosing The Courthouse Shoreditch for your recent trip to London and for sharing your feedback with us.I am delighted to see that you truly enjoyed your stay with us and that both our fantastic room's facilities, and the convenient location of the hotel as well.I do hope we will have the opportunity to welcome you back soon.Kind regards,Front Office Manager

2/10 Horrible

Karen

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
I booked this hotel because it advertised that it had parking available, only to be told on arrival that there was no parking. So, after a ten hour flight and a one hour drive to get to the hotel, we spent a further two hours driving around London looking for somewhere to park. The staff were so unhelpful and didn’t care at all.
Séjour de 1 nuit en avril 2024
Réponse de Alberto le 30 avr. 2024
Dear Karen,Thank you for choosing to stay with us at The Courthouse Shoreditch, and for taking the time to review your visit.I am very disappointed that not having space available in the car park had a negative impact on your experience. Our main aim is to provide heartfelt service, please accept my sincere apology if on this occasion the recommendation we gave you was not precise.I could not find a way to contact you directly but should you wish to discuss your stay further, please contact us directly. I would be delighted to hear from you.Kind regards,Front office manager

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, équipements
Very friendly and accomodating staff. Good breakfast. Neat bathroom.
Séjour de 4 nuits en mars 2024
Réponse de Alberto le 30 avr. 2024
Dear Thomas,Thank you for choosing The Courthouse Shoreditch for your recent trip to London and for sharing your feedback with us.I am delighted to see that you truly enjoyed your stay with us, we are proud of our staff!I do hope we will have the opportunity to welcome you back soon.Kind regards,Front Office Manager

8/10 Bien

Natalie

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Beautiful historic building and lovely staff, really comfortable bed. The spa was a little bit dissapointing, there was no cold water in the showers for after a sauna and some of the tiles around the pool had marks on them.
Séjour de 1 nuit en mars 2024
Réponse de Alberto le 30 avr. 2024
Dear Natalie,Thank you for choosing The Courthouse Shoreditch for your recent trip to London and for sharing your feedback with us.I am happy to see that overall you had a nice stay with us, and I would like to thank you for sharing your feedback about our Spa facilities.I do hope we will have the opportunity to welcome you back, hopefully soon.Kind regards,Front Office Manager

10/10 Excellent

Stacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Alberto le 30 avr. 2024
Dear Stacey,Greetings from The Courthouse Shoreditch Hotel.Thank you for taking your time to share your feedback.We are happy to know that you had such a lovely stay with us.Looking forward to welcoming you again, hopefully soon.Kind regards,Front Office Manager

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic hotel, location was perfect and very clean x
Séjour de 1 nuit en mars 2024
Réponse de Alberto le 30 avr. 2024
Dear Emma,Greetings from The Courthouse Shoreditch Hotel.Thank you for taking your time to share your feedback.We are happy to know that you had such a lovely stay with us.Glad to see that you found our hotel very clean and you appreciated our the location.I hope you managed to use all of our facilities during your stay with us.Looking forward to welcoming you again, hopefully soon.Kind regards,Front Office Manager

8/10 Bien

Nicolie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Alberto le 30 avr. 2024
Dear Nicolie,Greetings from The Courthouse Shoreditch Hotel.Thank you for taking your time to share your feedback.We are happy to know that you had such a lovely stay with us.Looking forward to welcoming you again, hopefully soon.Kind regards,Front Office Manager

6/10 Satisfaisant

Corinna

Les points forts : Propreté
This could have been brilliant...
GREAT: - location and stunning views from upper level - historic building - breakfast service very helpful - spacious pool, sauna - comfy bed NOT-SO-GREAT: - inattentive service at reception - boiling hot shower at pool is unsafe - wear and tear in room doesn't deserve 5* (water stains, broken reading lights) - lack of basic hotel amenities like coat hangers, vanity set, tissues, sauna towels, wine glasses - only sterile ceiling lights in room.
Séjour de 1 nuit en février 2024

10/10 Excellent

Nicola

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, modern, massive, comfortable, quiet, well-appointed, clean room!
Séjour de 1 nuit en février 2024

8/10 Bien

Aidan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Trikala le 13 févr. 2024
Dear Aidan,Thank you for your lovely review.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

4/10 Médiocre

Jonatan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Friendly staff is the only thing saving this place
Friendly staff but the rest was so-so. Got a complimentary upgrade which was nice but the overall standard was not a 5-star accomodation. Stained rug, orange peels under the bed, trash bin in the toilet not emptied. No blinders on the first floor so neighbors looked straight in which sullied the overall stay while in Shoreditch. The staff did what they could and set us up with a new room but the feeling of spending 400 Euro/night and getting this was just disappointing.
Séjour de 2 nuits en février 2024

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Trikala le 13 févr. 2024
Dear Paul,Thank you for your lovely review.We are happy to know that you enjoyed the stay with us.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend in London
Great welcome, able to check in early after long train journey, also got a treat dessert brought to the room for a birthday which was a lovely welcome touch. Staff couldnt be more friendly or helpful. Great location in Shoreditch, short walk to Old Street tube on Northern Line. Across road from Bike Shed which was amazing for breakfast. Spacious room with 2 windows including in bathroom which was a real novelty in a hotel as we much prefer fresh air than A/C but both options available.
Séjour de 2 nuits en février 2024
Réponse de Trikala le 13 févr. 2024
Dear Jannae,Thank you for your lovely review.Our team is very happy to receive such kind feedback from you.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

6/10 Satisfaisant

Lorraine, Toronto

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property has a cool history. I liked the pictures of justices and the stairwell. However the hotel is not a 5* or anywhere close to that. Rooms were dusty and not properly vacuumed. Mattress and linen quality was mediocre. Heat was high and when I asked that it be turned down (after I realized it wasn’t working from the room), it took staff 2 days to get to it… making it impossible to sleep the first night. Staff were unable to call a taxi for me- they were too busy with an event. The front entrance is not accessible and the door that is is not obvious or signed.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Sebastian

Séjour de 5 nuits en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Sebastian,Thank you for your lovely review.We are happy to know you enjoyed your stay.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

8/10 Bien

Darrell

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room with awkward parking
Room was amazing, I was upgraded for free. Food wasn’t too bad but I was the only in the restaurant. Bar man was just watching TikTok’s loudly. The parking is ok but you have to be let in on a busy street and ring them to wait 15 mins. Then you go into a car lift into the underground parking. It’s just not very convenient for coming and going. If it was free or cheaper I wouldn’t complain but at £35 a night it limited my time coming in and out. And also you get escorted up and down l, nightmare/awkward.
Séjour de 3 nuits en janvier 2024
Réponse de Trikala le 13 févr. 2024
Dear Darrell,Thank you for your feedback.We apologise for the inconvenience caused to you regarding the park.The Parking in Central London is certainly challenging, The Lift we have for parking is operated by Hotel staff for Safety reasons and to assist the guests.We do have 2 parking options one by the hotel and the other at St Monica's School by the Hoxton Entrance. We wish and hope you get the best experience on your next visit.We look forward to welcoming you back to the Courthouse Hotel Shoreditch.Have a good day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Guest,Thank you for your lovely review.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

Shirin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good customer service. Rooms were brilliantly decorated and maintained. Slight blocked sinks, which were sorted out.
Séjour de 2 nuits en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Shirin,Thank you for your lovely review.We apologise for any inconvenience caused due to the Sink, We will ensure it doesn't get repeated on your future bookings.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

2/10 Horrible

b

Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear B,Thank you for your feedback.We apologise for any inconvenience caused to you.Kindly give us another opportunity to give you the best experience on your future visit.We look forward to welcoming you back.Have a good day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Charles,Thank you for your lovely review.We are happy to know you enjoyed the stay with us.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

Ryan

Séjour de 1 nuit en décembre 2023
Réponse de Trkala le 13 févr. 2024
Dear Ryan,Thank you for your lovely review.We are happy to see your feedback.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

8/10 Bien

Linell Holden

Séjour de 4 nuits en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Linell,Thank you for your lovely review.Happy to know you enjoyed your stay with us.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

John

Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear John,Thank you for your lovely review.We are happy to receive your feedback.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

Jacqueline

Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Jacqueline,Thank you for your lovely review.We are happy that you enjoyed your stay with us.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

2/10 Horrible

Elysia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool is absolutely disgusting could see peoples snot floating! the showers in the well being area do not heat up the room could have been cleaner and made up without a ripped bed sheet the dressing gowns supplied had been overly worn. The food was all under cooked and soggy. Not 1 member of staff happy or ready to assist with the issues!
Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Elysia,Thank you for your feedback.We apologise for any inconvenience caused to you.Kindly give us another opportunity to give you the best experience on your future visit.We look forward to welcoming you back.Have a good day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Guest,Thank you for your lovely review.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

2/10 Horrible

Maria

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had the worst experience. I booked the hotel for my partners birthday, later in the evening whilst I was looking for shorts I thought I misplaced, instead I found a pair of men’s boxers in the corner of the room next to the desk near the window. Room 618. That same evening I called reception to notify them and they said they’d call in the morning to resolve things and they would make a note on the system. No one called and the following morning when I went down to check out, I mentioned this to the manager and was met with insult. instead of apologising and trying to make me feel comfortable, the manager gave the assumption that the boxers left in the room belonged to me because i had been in the room for a few hours before reporting this. I have never been so insulted in my life, he was so rude and rather than meeting me with kindness and empathy as a guest, he chose to assume the worst and didn’t even apologise. As a woman, seeing another man’s boxers whilst having their partner there is embarrassing especially having paid for the hotel. I have never been dealt with such horrible service.
Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Maria,Thank you for your Stay.We Sincerely apologise for any inconvenience caused to you and your Partner during your stay.We are extremely sorry on behalf of our team if at all if they haven't addressed your issue.We certainly want you to have a good experience when you visit us.Kindly give us another opportunity to ensure you get the best experience.We look forward to welcoming you back to the hotel.Have a good day.Kind Regards,Trikala ChennaReservations Manager

8/10 Bien

James

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Lovely building, room, bathroom. Room did not have any opening windows, and was stuffy as a result. Air con did not really work well and neither of us sleep well without fresh air. But perhaps that’s a personal thing. Just worth mentioning if you fall into the same category.
Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear James,Thank you for your kind feedback.We apologise for the inconvenience caused to you due to Air Con. We will ensure this doesn't repeat when you visit back again.We look forward to welcoming you back to the Courthouse Hotel Shoreditch.Have a good day.Kind Regards,Trikala ChennaReservations Manager

6/10 Satisfaisant

Nazia

Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Nazia,Thank you for your review. Hope you enjoyed your stay.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

10/10 Excellent

Eve

Séjour de 1 nuit en décembre 2023
Réponse de Trikala le 13 févr. 2024
Dear Eve,Thank you for your lovely review.We are happy to know that you enjoyed the stay.We look forward to welcoming back to the Courthouse Hotel Shoreditch.Have a beautiful day.Kind Regards,Trikala ChennaReservations Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023

8/10 Bien

Neena

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was sceptical about booking because of the reviews but it was peak Christmas and there was not a lot on offer but I’m glad I did. The front of house staff were friendly. Check in was easy and quick (about 5pm), the hotel is a lovely building and we had a room in the “new” side which was clean but the shower did not drain properly and took ages. Probably a bit expensive for what it is but the location is great. The breakfast was nice but the staff should tell you that you can also order off the menu and there needs to be more staff to clear tables at peak time.
Séjour de 2 nuits en décembre 2023