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Avis sur Club Quarters Hotel, St. Paul's

4 out of 5
Club Quarters Hotel, St. Paul's
24 Ludgate Hill, London, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 419 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1009." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Audrey

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de JD le 26 févr. 2024
Thank you for your feedback.We are glad to see that you had an overall positive stay with us at our hotel in St Pauls London.We hope to welcome you back in the future.Best regards, FD

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour horrible. La chambré etait bruyante et non équipée d’un frigo. En raison d’une panne du chauffage, j’ai du changer de chambre. La température de l’eau n’atteint pas une chaleur satisfaisante lorsqu’on prend une douche.
Séjour de 2 nuits en janvier 2024
Réponse de JD le 19 janv. 2024
It appears you had a negative experience on your recent stay with us. We are sorry to hear that, please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

4/10 Médiocre

Ethan

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de JD le 4 janv. 2024
Thank you for your rating we are glad you had a good stay with us at our hotel.We hope to welcome you in the future!Best regards, FD

8/10 Bien

Bruno

Séjour de 3 nuits en août 2023
Réponse de JD le 1 sept. 2023
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Yannick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023

8/10 Bien

Jerome

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Confort de la chambre
Perfectly located, but..:
Fantastic location! Breakfast is ok too. Room are oldies and investment would be welcome as location and price set expectations quite high… no room service everyday.
Séjour de 2 nuits en avril 2023
Réponse de CQTeam le 28 avr. 2023
Thank you for your feedback. We are glad you had a pleasant stay with us.We are working on different fronts to improve the product and services we provide and are in the final design stages of our refurbishment which is due to start later this yearWe look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

didier

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au top
Hôtel top Gentillesse du personnel accueil Rien à dire
Séjour de 2 nuits en mars 2023
Réponse de CQTeam le 21 mars 2023
Thank you for sharing your score. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de CQTeam le 21 mars 2023
Thank you for sharing your score. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

4/10 Médiocre

Olivier

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bof bof
Les chambres ne sont pas nettoyées chaque jours. Le lit n’est pas fait chaque jour alors que je libérais la chambre à 10:00. Pas de bouteille d’eau dans la chambre.
Séjour de 2 nuits en février 2023
Réponse de CQ Team le 15 févr. 2023
Thank you for taking the time to share your recent experience.Please accept our apologies for the inconvenience caused due to some shortfall in service.Our complimentary water bottles are located on each floor next to the elevator.We will focus on the issues highlighted in order to provide an improved experience to all our future guests.Kind regardsThe CQ St Paul’s team

8/10 Bien

JACQUES

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
HOTEL TRES BIEN SITUE
Séjour de 2 nuits en novembre 2022

6/10 Satisfaisant

claude

Les points forts : Propreté et personnel et service
Bien mais doit mieux faire pour un 4 étoiles
Hôtel très bien placé. Mais les 4 étoiles sont exagérés. Attention au petit déjeuner: ce n est pas un petit déjeuner anglais mais continental avec très très peu de choix et d une qualité très médiocre. J ai pris une chambre avec coin cuisine mais pas de poêle, pas de casseroles pas même un verre, rien pour laver les seules choses qu il y a assiette couvert et micro onde. Literie excellente mais ensemble très vieillot surtout la salle de bain
Séjour de 3 nuits en octobre 2022

8/10 Bien

ERWAN, LES SORINIERES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2022

8/10 Bien

Adrien, Paris

Séjour de 3 nuits en juillet 2022

10/10 Excellent

Laurent

Séjour de 1 nuit en juin 2022

8/10 Bien

fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres Bien
accueil parfait en français . idéalement placé à coté d'un arrêt de bus et du métro a proximité de la cathédrale St Paul . C'est la 2eme fois que nous allons dans cette hôtel .
Séjour de 2 nuits en mars 2022

8/10 Bien

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Club Quarters Hotel St Paul's le 24 nov. 2021
Thanks for staying with us. We appreciate your feedback! Your feedback will certainly assist us towards betterment. We do hope that you will return soon. With kind regards and best wishes, Club Quarters Hotel St Paul's

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2021

6/10 Satisfaisant

Elise

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Localisation parfaite, mais hôtel sans charme
L’hôtel est très bien situé à St Paul - il est plutôt simple, propre, la literie est confortable mais il n’y a pas de charme ou d’attention particulière!
Séjour de 3 nuits en octobre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour septembre 2021
La chambre était grande, le staff était très agréable et le restaurant est très bon. L'espace working est agréable, spacieux et permet d'imprimer des documents.
Séjour de 3 nuits en septembre 2021
Réponse de MVCQ le 14 oct. 2021
Thank you for your feedback. We are glad you had a pleasant stay with us. We look forward to welcoming you back soon Kind regards The CQ St Paul’s team

8/10 Bien

aurelien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de MVCQ le 14 oct. 2021
Thank you!

6/10 Satisfaisant

Angus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel was ok maybe a bit basic currently going through a big upgrade with lots of building work going on so no frills and currently no front door with the main entrance up a shady looking side lane confusing new guests, our room was supposed to be an upgrade, worst upgrade Ive ever seen, the room was tiny so I dunno what we were supposed to get. Got to say it was clean, safe and a good location close to subways. Would I go back? Yes but only if the work was completed.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, friendly staff. Rooms were recently updated and bed was comfortable. Quiet during the night. Reception was under renovation but elevators and temporary reception was still available. No construction noise that we could hear. Attached restaurant was convenient and good breakfast. Would stay here again.
Séjour de 3 nuits en mai 2024
Réponse de CQ St Paul le 24 mai 2024
Hi Nicole,Thank you for taking the time to review us. We are disappointed to hear about your experience. The first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you back.Best Regards,St Pauls

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ray le 21 mai 2024
Hi Tracy,Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. The first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you backSt Pauls

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Club Quarters, St. Paul for 5 nights. It is a nice location, close to the St Paul underground station, with lots of places to eat and parks around. The staff were very friendly and helpful. The room was very nice. The front entrance and lobby were being renovated while we were there. So we entered by a side door in an alley and there was a temporary front desk there. Service was still very good, even under those circumstances.
Séjour de 4 nuits en mai 2024
Réponse de Ray le 15 mai 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. The first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you back

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 Bien

Nanci

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is quite small but was told to expect that in London Was not aware of the lobby renovations. The stairs in and the stairs down to elevator were a challenge. Very narrow so tricky to navigate with lots of luggage.
Séjour de 1 nuit en mai 2024
Réponse de Ray le 13 mai 2024
Hi Nanci,Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. I appreciate your comments and will share them with the team so we can address the points raisedThe first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you backRegardsSt . Pauls

10/10 Excellent

Mark

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and helpful staff, good breakfast, great location.
Séjour de 1 nuit en mai 2024
Réponse de Ray le 13 mai 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. The first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you backRegardsSt. Pauls

10/10 Excellent

Kasongo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely room, a good size and very clean. Staff were also really friendly.
Séjour de 1 nuit en avril 2024
Réponse de DC le 9 mai 2024
Thank you for taking the time to review us Kasongo. We are glad to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guests. We look forward to welcoming you back at Club Quarters St Pauls

8/10 Bien

Gary

Les points forts : Propreté et personnel et service
construction of lobby was a problem at first
Séjour de 4 nuits en avril 2024
Réponse de DC le 9 mai 2024
Hi Gary,Thank you for taking the time to review us. We are glad to know you were pleased with your overall stay despite the inconvenience with our ongoing lobby refurbishment.We look forward to welcoming you back at St Pauls on your next trip to London. kind Regards,CQ Team

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Under renovation right now but still a great stay
Séjour de 7 nuits en avril 2024
Réponse de DC le 7 mai 2024
Thank you for your feedback Robert! It is lovely to hear that you had a great stay! We look forward to welcoming you back at Club Quarters St Paul in the near future. Kind Regard's, St Paul's Team

8/10 Bien

Leon

Les points forts : Propreté et personnel et service
Cleanliness
Séjour de 5 nuits en avril 2024
Réponse de DC le 7 mai 2024
Thank you for your feedback Leon. We are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back at Club Quarters St Paul in the near future. Kind Regard's, St Paul's Team

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Currently undergoing a revamp and was lucky enough to stay in one the newly refurbished rooms which was lovely. Really wish I’d asked for the names of the 2 young ladies on reception as they are amazing delivering excellent customer service during our stay. My 3rd stay at this hotel and hopefully won’t be too long until my 4th.
Séjour de 2 nuits en mai 2024
Réponse de DC le 7 mai 2024
Thank you for taking the time to review us David. We are delighted to hear that you enjoyed our new refurbished rooms and that you found our team to be amazing. We love to hear about our guests receiving great service. We look forward to welcoming you back at Club Quarters St Paul in the near future. Kind Regard's, St Paul's Team

10/10 Excellent

Tetiana

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing location for exploring the city
Séjour de 2 nuits en mai 2024
Réponse de St Pauls le 6 mai 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guestsWe are glad you enjoyed staying in one of our newly refurbished roomsWe look forward to welcoming you backBest

8/10 Bien

johnny

Voyage en couple
Les points forts : Équipements
Little old
Séjour de 1 nuit en avril 2024
Réponse de St Pauls le 6 mai 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guestsWe are glad you enjoyed staying in one of our newly refurbished roomsWe look forward to welcoming you backBest

8/10 Bien

Warren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice, clean and tidy, staff weee friendly and welcoming.
Séjour de 1 nuit en avril 2024
Réponse de St Pauls le 8 mai 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. I appreciate your comments and will share them with the team so we can address the points raisedThe first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you back

10/10 Excellent

heidi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very enjoyable stay
Séjour de 2 nuits en avril 2024
Réponse de DC le 9 mai 2024
Thank you for taking the time to review us Heidi. We are delighetd to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guests.We look forward to welcoming you back at Club Quarters St Pauls on your next trip to London.

8/10 Bien

Hernan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien ubicado, solamente tiene un tema y es que el agua sale muchas veces sin presión de la ducha.
Séjour de 3 nuits en avril 2024
Réponse de FD le 22 avr. 2024
Thank you for your feedback. We apologise for the inconvenience caused during your recent stay due to the shower pressure. Your comments will be shared and the issues addressed by our team.Kind regards,The CQ St. Paul's team

8/10 Bien

Keneisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FD le 17 avr. 2024
Thank you for your review. We are glad you had an overall positive stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Fredrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 6 nuits en avril 2024
Réponse de FD le 17 avr. 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Treena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to great attractions Staff very attentive and quick to help
Séjour de 6 nuits en avril 2024
Réponse de FD le 17 avr. 2024
Thank you for your feedback. We are glad you had a pleasant stay with us. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Paul, Rochester

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Good food and drink very close. Easy walk to tube station. Very nice room, helpfu, l courteous staff. Will stay there next time.
Séjour de 7 nuits en mars 2024
Réponse de FD le 17 avr. 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay in London and a good experience with the staff. Had a problem with the shower and it took a few days to sort it out which is the only reason I did not rate them a 5. We would stay here again.
Séjour de 3 nuits en mars 2024
Réponse de FD le 17 avr. 2024
Thank you for your feedback. We are glad you had an overall positive experience. Please accept our apologies for any inconvenience caused during your stay.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

6/10 Satisfaisant

Tessa

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
This was a very convenient property in a lovely area with a very helpful and kind staff. Requests were always dealt with within minutes and upon check in the room seemed clean. The main issue was with housekeeping. They don’t come unless requested and even when full service was requested they came and picked up dirty towels off the floor and hung them back up without changing them, all garbage was left after full service house keeping and the dish wares were not washed despite there being no dishwashing liquid in the room. The biggest issue I have is my daughter is now being treated for a rash that we suspect to be from the pull out bed. This is a real shame because the hotel itself was otherwise really good and seems to be newly renovated. Please look at housekeeping practices and improve on this a bit and it will be 5 star
Séjour de 5 nuits en mars 2024
Réponse de FD le 17 avr. 2024
Thank you for taking the time to share your recent experience. Please accept our apologies for the inconvenience caused due to some shortfall in service. We will focus on the issues highlighted in order to provide an improved experience to all our future guests. We hope to welcome you back soon.Kind regards,The CQ St. Paul's team

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté et personnel et service
We had a sink drain that did not drain, the stopper was broken. The pull out mattress in chair/bed was old. I saw updates were coming. I would very much look forward to the updates. The staff did not inform us of lounge with snacks/drinks in there and that would have been nice. I found it on last day.
Séjour de 3 nuits en mars 2024
Réponse de FD le 17 avr. 2024
Thank you for your feedback. We are, in fact, in the final stages of the refurbishment process and this is due to be complete very soon.Please accept our apologies for the inconvenience caused during your stay. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

8/10 Bien

Julian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FD le 18 avr. 2024
Thank you for your feedback. We are glad you had an overall pleasant stay with us.We look forward to welcoming you back soonKind regards,The CQ St. Paul's team

6/10 Satisfaisant

CHRISTOPHER

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
For the price it was fine, the bed and pillows were comfy, the bathroom was clean, check in on the tablet was rapid. On the downside, the carpets and walls need deep cleaning and painting, the smell of industrial cleaner in the corridors wasnt nice and the air con didn't work so they gave me a radiator. So.... ok.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 21 mai 2024
Hi Christopher,Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. I appreciate your comments and will share them with the team so we can address the points raisedThe first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you backRegardsSt Pauls

2/10 Horrible

SURJ

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de DC le 7 mai 2024
Thank you for your feedback Surj! It is much appreciated. We look forward to welcoming you back to Club Quarters St Paul’s in the near future.All the best,St Paul’s Team

6/10 Satisfaisant

Keneisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Surroundings
Séjour de 3 nuits en mars 2024

8/10 Bien

Zulaika

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We felt safe and comfortable during our stay at CQ St.Paul’s. It is a well positioned and comfortable hotel with kind, helpful and friendly staff. We had our best sleep in a hotel, the beds are comfortable, the linen is fresh and the pillows are perfect. The rooms are spacious, with good sized, clean bathrooms.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Dimitris

Séjour de 1 nuit en mars 2024
Réponse de FD le 18 avr. 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regards,The CQ St. Paul's team