Avis sur Brown's Hotel, a Rocco Forte Hotel
Brown's Hotel, a Rocco Forte Hotel
33 Albemarle Street, Mayfair, London, England
Avis
9,6
Exceptionnel
9,8/10
Propreté
9,8/10
Personnel et service
9,6/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
2 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
THIERRY, Paris
9 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
THIERRY
10/10 Excellent
Voyageur vérifié
8 juin 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Barry, London
Voyage en famille
24 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Barry
Séjour de 2 nuits en mai 2024
Réponse de Richard Cooke - Managing Director le 24 mai 2024
Dear Barry,Thank you very much for taking the time to leave a review following your recent visit to Brown's.It is a true pleasure to receive your kind compliments about our beautiful hotel, and I know that our ladies and gentlemen will be delighted to see their great work and excellent service praised as such.Thank you again for your personal recommendation.We all look forward to your next visit!Kindest regards,Richard CookeManaging Director
10/10 Excellent
Robert
Voyage en famille
20 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en mai 2024
Réponse de Richard Cooke - Managing Director le 24 mai 2024
Dear Robert,Many thanks for your kind words and lovely review following your recent visit to Brown's.We all look forward to welcoming you back very soon.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Amy
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en avril 2024
Réponse de Richard Cooke - Managing Director le 29 avr. 2024
Dear Amy,What a delightful read!Thank you again for choosing Brown's as your London home for this stay, and for taking the time to share this lovely feedback about our hotel and services.It is a true pleasure to hear that you loved everything about your experience with us, and that we managed to exceed all expectations.My sincere thanks again for your strong recommendation, and we will look forward to welcoming you back home to Brown's very soon.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Lisa Fuentes
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa Fuentes
Séjour de 10 nuits en janvier 2024
Réponse de Richard Cooke - Managing Director le 12 févr. 2024
Dear Ms Fuentes,What a delightful read!Thank you again for choosing Brown's Hotel for this special visit to London, and for taking the time to share this lovely feedback about our beautiful hotel and services.It is a true pleasure to hear that you loved everything about your rime in residence with us, and that our ladies and gentlemen managed to exceed all expectations. They certainly deserve all the praise!My sincere thanks again for your wonderful review.We will look forward to welcoming you back soon, for another memorable experience.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Ryosuke
26 déc. 2023
Ryosuke
Séjour de 5 nuits en décembre 2023
Réponse de Richard Cooke - Managing Director le 24 janv. 2024
Dear Ryosuke,Thank you very much for taking the time to leave a review.We are grateful for your five-star rating and hope to welcome you back to Brown's very soon.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Jay
18 déc. 2023
Jay
Séjour de 4 nuits en décembre 2023
Réponse de Richard Cooke - Managing Director le 9 janv. 2024
Dear Jay,Thank you very much for taking the time to leave a review.We are grateful for your five-star rating and hope to welcome you back to Brown's very soon.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Besnik
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Besnik
Séjour de 4 nuits en novembre 2023
Réponse de Richard Cooke - Managing Director le 7 déc. 2023
Dear Besnick,My sincere thanks for taking the time to leave a review here.I am so pleased to hear that you loved your recent stay with us at Brown's and do so hope to be able to welcome you back very soon.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Monica
28 nov. 2023
Monica
Séjour de 3 nuits en novembre 2023
Réponse de Richard Cooke - Managing Director le 29 nov. 2023
Dear Monica,Thank you very much for this perfect 5 out of 5 rating!We hope it's not too long before we can welcome you back to Brown's!Kindest regards,Richard CookeManaging Director
10/10 Excellent
katherine
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spectacular Experience
katherine
Séjour de 3 nuits en novembre 2023
Réponse de Richard Cooke - Managing Director le 21 nov. 2023
Dear Katherine,What a delightful read!My sincere thanks for your wonderful review of our beautiful and unique Brown's Hotel.Our Brown's Family and I are most grateful for your support and loyalty, and sincerely appreciate your kind compliments - it truly means a lot.Thank you again for your strong recommendation.We all look forward to welcoming you back "home" very soon!Kindest regards,Richard CookeManaging Director
10/10 Excellent
max, Hong Kong
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
max
Séjour de 4 nuits en octobre 2023
Réponse de Richard Cooke - Managing Director le 2 nov. 2023
Dear Max,Thank you very much for your five-star rating.We hope it's not too long before we can welcome you back to Brown's!Kindest regards,Richard CookeManaging Director
10/10 Excellent
Susan A
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Susan A
Séjour de 3 nuits en octobre 2023
Réponse de Richard Cooke - Managing Director le 2 nov. 2023
Dear Susan,Thank you very much for this perfect 10 out of 10 rating.We hope it's not too long before we can welcome you back to Brown's!Kindest regards,Richard CookeManaging Director
10/10 Excellent
Enrique
Voyage en famille
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enrique
Séjour de 3 nuits en août 2023
Réponse de Richard Cooke - Managing Director le 12 sept. 2023
Dear Enrique,My sincere thanks for your recent stay with us at Brown's.The team and I are most grateful for this perfect 10 out of 10 rating, and we do so hope it's not too long before we can welcome you back.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Damian
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Damian
Séjour de 1 nuit en août 2023
Réponse de Richard Cooke - Managing Director le 8 sept. 2023
Dear Damian,Thank you very much for this perfect 10/10 rating!I and the team hope to welcome you back to Brown's Hotel very soon.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Julio, Opelousas
Voyage en famille
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julio
Séjour de 5 nuits en juin 2023
Réponse de Richard Cooke - Managing Director le 26 juin 2023
Dear Julio,What a delightful read!It brings me great pride and joy to read how much you enjoyed your recent visit to Brown's.Thank you again for taking the time to share your positive impressions on this platform, and we all look forward to welcome you back "home", for another memorable time in our care.Kindest regards,Richard CookeManaging Director
10/10 Excellent
Voyageur vérifié
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en mai 2023
Réponse de Richard Cooke - Managing Director le 31 mai 2023
Thank you for taking the time to share your positive impressions following your recent stay with us at Brown's.We are delighted to know that you had a wonderful time in our care, and truly appreciate your perfect 10 out of 10 rating.The team and I hope to welcome you back soon!Kindest regards,Richard CookeManaging Director
10/10 Excellent
Kirsty
Voyage en couple
31 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirsty
Réponse de Stuart P Johnson - Managing Director le 2 janv. 2023
Dear Kirsty,Thank you again for choosing Brown's Hotel as your London Hotel.We are truly honoured to be given the title of "best hotel in London" and it brings me great pride and joy to hear how much you enjoyed your time in residence with us.It is also really lovely to see that our wonderful team looked after you all so well and we look forward to being able to welcome you back soon!Best wishes,Stuart P JohnsonManaging Director
10/10 Excellent
Haim
Voyage en famille
21 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Haim
Séjour de 3 nuits en octobre 2022
Réponse de Stuart P Johnson - Managing Director le 24 oct. 2022
Dear Haim,Thank you very much for this perfect rating.So pleased you enjoyed your recent stay with us at Brown's!We hope to welcome you back soon.Best regards,Stuart P JohnsonManaging Director
8/10 Bien
Hope, los angeles
7 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hope
Séjour de 5 nuits en août 2022
Réponse de Stuart P Johnson - Managing Director le 12 oct. 2022
Dear Hope,Thank you for your review.May I firstly thank you for your positive comments about our Charlie's restaurant and Drawing Room, and the great service delivered by our concierge team. Your feedback is much appreciated.I was however very sorry to read that you were disturbed by some noise coming from Dover Street, and what I believe is mostly likely linked to 'Bagatelle' restaurant opposite the hotel.Please accept my most sincere apologies for the inconvenience, and allow me to inform you that we already are in active discussion with Westminster Council to address this particular issue.We do have a large variety of rooms at Brown's, with a high proportion of our street-facing rooms, whether on Dover Street or Albemarle Street, benefiting from triple glazing, and we also have a large amount of internal-facing rooms which are particularly quiet.I am genuinely sorry this was not the case for the room you were originally allocated in, but I was glad to see that our team was able to assist with a room move so you could enjoy a peaceful sleep.Finally, whilst some of our rooms indeed feature wooden floors, most of our rooms are carpeted, and our team will certainly be happy to add this preference to your profile notes for your future visit.Thank you again for allowing us to reflect on our service delivery in these particular circumstances, and I certainly hope you will give us the opportunity to welcome you back to Brown's in the near future, at which time we will spare no efforts in providing a blemish-free stay. Please do get in touch with our Executive Office for any further assistance you may need with your future booking, so we can ensure you receive all the care and attention you deserve.Yours sincerely,Stuart P JohnsonManaging Director
10/10 Excellent
Marc
30 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 3 nuits en août 2022
Réponse de Stuart P Johnson - Managing Director le 30 août 2022
Dear Marc,Thank you so much for this perfect five-star rating!We are so pleased you loved everything about your recent visit to Brown's, and only hope it is not too long before we can welcome you back!Best regards,Stuart P JohnsonManaging Director
8/10 Bien
Mikio
25 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mikio
Séjour de 2 nuits en juin 2022
Réponse de Stuart P Johnson - Managing Director le 28 juin 2022
Dear Mikio,
Thank you very much for your valuable feedback following your recent stay with us at Brown's.
We hope to welcome you back in the future.
Best regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Betsy
20 juin 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Betsy
Séjour de 3 nuits en juin 2022
10/10 Excellent
Lena Anna Cecilia
4 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lena Anna Cecilia
Séjour de 4 nuits en avril 2022
Réponse de Stuart P Johnson - Managing Director le 5 mai 2022
Dear Lena Anna Cecilia,
Thank you very much for giving Brown's Hotel five stars.
We are thrilled to read how much you enjoyed the cosy and homey feel of our unique property, as well as the personable and warm service from our teams.
We hope to welcome you back very soon.
Best regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Craig
Voyage en famille
17 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Craig
Séjour de 1 nuit en avril 2022
Réponse de Stuart P Johnson - Managing Director le 20 avr. 2022
Dear Craig,
Thank you for awarding us a perfect score following your recent visit to Brown's Hotel.
We look forward to welcoming you back soon!
Best Regards,
Stuart P Johnson
Managing Director
10/10 Excellent
John
Voyage en famille
6 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en avril 2022
Réponse de Stuart P Johnson - Managing Director le 7 avr. 2022
Dear John,
Many thanks for your perfect five-star rating.
We sincerely appreciate your kind words about our hotel, and hope to welcome you back very soon!
Best regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Paul, Laguna Beach
9 mars 2022
Paul
Séjour de 6 nuits en septembre 2021
10/10 Excellent
JOSE LUIS GUILLERMO
Voyage en groupe
27 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JOSE LUIS GUILLERMO
Séjour de 1 nuit en janvier 2022
Réponse de Stuart P. Johnson - Managing Director le 8 févr. 2022
Dear Jose,
Thank you very much for giving Brown's Hotel five stars.
We are delighted that you enjoyed our award-winning Afternoon Tea and hope to welcome you back very soon.
Regards,
Stuart P. Johnson
Managing Director
10/10 Excellent
John
Voyage en couple
11 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en décembre 2021
Réponse de Managing Director le 14 déc. 2021
Thank you John for giving Brown's 5 out of 5! We hope to have the pleasure of welcoming you again soon.
Regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Cathrine
22 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cathrine
Séjour de 4 nuits en novembre 2021
Réponse de Managing Director le 23 nov. 2021
Thank you Cathrine for giving Brown's 10 out of 10!
10/10 Excellent
Stephanie
31 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephanie
Séjour de 1 nuit en août 2021
Réponse de Managing Director le 20 sept. 2021
Thank you Stephanie for giving Brown's 10 out of 10! We appreciate your support and hope to welcome you back again soon.
Regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Voyageur vérifié
Voyage en famille
20 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2021
Réponse de Managing Director le 12 août 2021
Thank you for your kind review and we are delighted your enjoyed your Afternoon Tea at Brown's.
I do hope we have the pleasure of welcoming back, before too long.
Regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Maria C
Voyage en famille
5 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maria C
Séjour de 1 nuit en juillet 2021
Réponse de Managing Director le 14 juil. 2021
Thank you for giving Brown's 10 out of 10! We hope to have the pleasure of welcoming you back again soon.
Regards,
Stuart P Johnson
10/10 Excellent
Edward
5 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely city break
Edward
Séjour de 1 nuit en juillet 2021
Réponse de Managing Director le 14 juil. 2021
Thank you for giving Brown's 10 out of 10! I am delighted you enjoyed your stay, and were able to experience the Donovan Bar. I do hope we have the pleasure of welcoming you back again soon.
Regards,
Stuart P Johnson
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 juin 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Managing Director, Brown's Hotel London le 30 juin 2021
Thank you for your very kind review of Brown's. I am so pleased you enjoyed your experience and I hope we have the pleasure of welcoming you back again soon.
Regards,
Stuart P Johnson
Managing Director
8/10 Bien
Paul
19 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en juin 2021
Réponse de Managing Director le 14 juil. 2021
Thank you for your post-review of Brown's hotel. I do hope we might have the opportunity to welcome you back in the future.
Regards,
Stuart P Johnson
8/10 Bien
Simon
Voyage en famille
5 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great to be back in London!
Simon
Séjour de 2 nuits en juin 2021
Réponse de Stuart P Johnson le 15 juin 2021
Dear Simon,
I am so pleased to learn you enjoyed your first visit to Brown's recently, and thank you for taking the time to share your experience.
Your kind comments will be passed on to the entire team, who join me in thanking you, and I hope we will have the pleasure of welcoming you back, before too long.
Regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 juin 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2021
Réponse de Stuart P Johnson le 15 juin 2021
Thank you for your kind review of Brown's following your recent stay with us.
May I offer belated "congratulations" to you and your wife on your wedding anniversary, and I was pleased to learn you were impressed with our staff, and service.
Thank you again for sharing your experience and we hope to have the pleasure of welcoming you both back, before too long.
Regards,
Stuart P Johnson
Managing Director
Brown's Hotel London
10/10 Excellent
alan
26 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
alan
Séjour de 1 nuit en septembre 2020
10/10 Excellent
BMFriedman, California
Voyage en famille, Voyage d’affaires
30 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BMFriedman
Séjour de 3 nuits en janvier 2020
Réponse de Brown's Hotel London le 19 févr. 2020
Thank you very much for your review, and I am so pleased you would recommend Brown's to anyone coming to stay in London.
Your kind comments will be shared with the entire team, and I hope we will have the opportunity to welcome you back again soon.
Regards,
Stuart P Johnson
Managing Director
10/10 Excellent
Pia
14 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pia
Séjour de 3 nuits en janvier 2020
Réponse de Brown's Hotel London le 28 janv. 2020
Thank you Pia for giving Brown's 10 out of 10. We hope to welcome you back soon.
10/10 Excellent
Voyageur vérifié
Voyage en famille
18 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Managing Director, Brown's Hotel London le 24 déc. 2019
Thank you so much for your kind review. We are delighted you enjoyed Afternoon Tea with us at Brown's hotel, and hope to welcome you back again before too long.
Regards,
Stuart P Johnson
10/10 Excellent
Voyageur vérifié
9 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de Brown's Hotel London le 12 déc. 2019
Thank you very much for giving Brown's 5 out of 5! We hope to see you again soon.
From all at Brown's
10/10 Excellent
angela
2 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant hotel
angela
Séjour de 1 nuit en novembre 2019
Réponse de Managing Director le 12 déc. 2019
Thank you Angela for your kind review and I am delighted to learn you enjoyed your recent visit to Brown's. I do hope we will have the pleasure of welcoming you back before too long.
Regards,
Stuart P Johnson
10/10 Excellent
Voyageur vérifié
18 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Brown's Hotel London le 23 oct. 2019
We are delighted you enjoyed your recent experience at Brown's, and we hope to welcome you back again soon!
10/10 Excellent
RENZO
16 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L'hotellerie a Londra.
RENZO
Séjour de 1 nuit en septembre 2019
10/10 Excellent
Dionna
12 sept. 2019
Dionna
Séjour de 2 nuits en septembre 2019
10/10 Excellent
Wendy
Voyage en groupe
8 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous
Wendy
Séjour de 2 nuits en août 2019
Réponse de Brown's Hotel London le 13 août 2019
Dear Wendy,
Thank so much for sharing your recent experience at Brown's. Your kind comments will be shared with the entire team, who join me in thanking you, and we very much hope to welcome you back again soon!
Regards,
Stuart Johnson
Managing Director
8/10 Bien
jackie
4 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jackie
Séjour de 3 nuits en juillet 2019
Réponse de Brown's Hotel London le 13 août 2019
Thank you for taking the time to leave a rating Jackie. We hope to welcome you back again soon.