Extérieur
Vérifier la disponibilité

Avis sur 100 Queen's Gate Hotel London, Curio Collection by Hilton

5 out of 5
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queens Gate, South Kensington, London, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 311 avis sur 602." "
Note des voyageurs de 8 (Bien), d’après 154 avis sur 602." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 602." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 602." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 602." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Mattéo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien
Séjour de 2 nuits en mars 2024
Réponse de Tihomir Totev le 8 mars 2024
Dear Matteo,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

Martine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beau séjour sur un week end pas venu depuis très longtemps Bel hôtel mais petit dej nul pas à la hauteur et chambrée trop petite
Séjour de 1 nuit en octobre 2023
Réponse de Reception team le 29 oct. 2023
Dear Martine,Thank you for your feedback. We appreciate any feedback regardless if positive or negative as that helps us improve and provide better services.I am sorry that the breakfast and the rooms was not up to your standard, but we do hope you give us another chance in the future.Kind regards,

6/10 Satisfaisant

Sabrina

Les points forts : Propreté
Aucun personnel francophone et la porte de la chambre 101 devant la porte de l ascenseur donc bruyant.
Séjour de 2 nuits en août 2023
Réponse de Allan le 28 août 2023
We were saddened to read of your disappointing experience you had during your stay and can only apologise for this not delivering on your expectations. Please accept our sincerest apologies as it was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels that we pride ourselves with. We appreciate that you had a choice of hotels available to you when you decided to book with us. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Sincerely

6/10 Satisfaisant

KARINE

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Expérience moyenne
Chambre exiguë pour 2 personnes et trop éloignée des ascenseurs. Pas de peignoir de bain . Serviettes de moyenne taille non renouvelées. Salle pdj : café insipide . personnel de salle non professionnel. Besoin de réclamer couverts sucre et lait Réception : souvent vide . Attente pour récupérer les bagages . Pas de demande si besoin taxi Pas digne d 1 Hilton Service très moyen qui a bien changé depuis les travaux
Séjour de 2 nuits en avril 2023
Réponse de Allan le 17 mai 2023
I hope you are well and have arrived safely at your destination. We were saddened to read of your disappointing experience you had during your stay. It was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels that we pride ourselves with. We appreciate that you had a choice of hotels available to you when you decided to stay with us. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests.

2/10 Horrible

R F

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
La majorité des chambres n'ont pas de fenêtre! Des boîtes sans aération et sans la lumière du jour. Sur les photos de présentation il s'agit de fenêtres factices, juste de la décoration accrochée au mur et illuminée de manière trompeuse par un néon ! La désorganisation et la mauvaise foi du personnel sont sidérantes, à l'exception du night manager, très professionnel.
Séjour de 2 nuits en février 2023

6/10 Satisfaisant

benjamin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Hôtel très bien placé, propre et personnel avenant. Il faut éviter les chambres en sous sol car elles ont de toutes petites fenêtres et sont situées sous le restaurant qui sert du petit déjeuner (6h30) jusqu’au dîner. Le bruit des chaises et des pas au dessus de nos têtes était difficilement supportable. Heureusement, nous avons pu changer de chambres.

4/10 Médiocre

LA

10/10 Excellent

Noreen

Les points forts : Propreté
Le service était excellent
Séjour de 4 nuits en décembre 2021

10/10 Excellent

Laurent

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle proximité géographique avec le centre de Londres, station de métro à deux pas, quartier animé, petit déjeuner copieux et varié, personnel disponible.
Séjour de 3 nuits en octobre 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Très bon séjour dans cet hôtel idéalement situé!
Séjour de 2 nuits en octobre 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel accueillant Hôtel bien situé Petit déjeuner correct
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’ai énormément apprécié la literie et la gentillesse du personnel
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas de gel douche dans la salle de bain deux jours de suite . Avons du réclamer Chambre double mais 1 seule tasse à café Pas de bouteilles d eau Salle de p dej : devons demander pour avoir café ou thé car personne ne vient s en inquiéter . Personnel se deplace beaucoup sans réelle efficacité Pas de petites cuillères avec les tasses Reassort du pain incomplet et pas regulier Salle en courant d air et impersonnelle par rapport au reste de l hotel Bon accueil à la reception et concierges
Séjour de 3 nuits en novembre 2019

8/10 Bien

yasmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019

6/10 Satisfaisant

Fabienne

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement idéal, accueillant, très jolie chambre et excellente literie!
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Sham

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pros: Ideal location and cleanliness of room. Cons: Exceptionally small room, very poor soundproofing, terrible breakfast service and overpriced.
Séjour de 1 nuit en mai 2024
Réponse de Tihomir Totev le 24 mai 2024
Dear Sham,Thank you for taking the time to review your experience at 100 Queens Gate and we appreciate the feedback given. We are delighted that you enjoyed your stay and please note we value the guest journey, noting the disappointment in that we had fallen short of your expectations in some areas during your stay with us. Please accept our sincerest apologies as it was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels that we pride ourselves with. The feedback received was shared with the relevant departments and please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Excellent

earl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception and concierge staff very helpful
Séjour de 2 nuits en mai 2024
Réponse de Tihomir Totev le 22 mai 2024
Dear Earl,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Alejandro

Les points forts : Infrastructures et conditions de l’hébergement
All
Séjour de 3 nuits en mai 2024
Réponse de Tihomir Totev le 22 mai 2024
Dear Alejandro,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the room and the neighborhood. Would love to be back.
Séjour de 2 nuits en mai 2024
Réponse de Tihomir Totev le 22 mai 2024
Dear Jennifer,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Carissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at check-in were incredibly efficient and accommodating. They got us into our room early and since our room was a little tricky to find they showed us how to get there. They had even already taken our luggage to our room ahead of us. The first evening there was a plate of fresh fruit when we got back to our room and the mini-fridge always had two bottles of complementary water. I would absolutely stay here again.
Séjour de 7 nuits en avril 2024
Réponse de Tihomir Totev le 16 mai 2024
Dear Carissa,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

Helene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to parks and attractions
Séjour de 2 nuits en mai 2024
Réponse de Tihomir Totev le 16 mai 2024
Dear Helene,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Feras, Apollo Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Tihomir Totev le 16 mai 2024
Dear Feras,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

Bryce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Tihomir Totev le 16 mai 2024
Dear Bryce,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Phetrapee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice experience to stay here
Séjour de 3 nuits en avril 2024
Réponse de Tihomir Totev le 16 mai 2024
Dear Phetrapee,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall amazing property. Only feedback is the room had some form of weird noise and loud pipes. Sometimes woke us. If it wasn’t for that genuinely 10/10 in terms of location, room and overall hotel was stunning
Séjour de 4 nuits en avril 2024
Réponse de Tihomir Totev le 16 mai 2024
Dear Sarah,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Monica

Voyage en groupe
This was BY FAR one of the ABSOLUTE BEST hotel experiences we have EVER had!! My friend and I have traveled together for over 30 years and have never experienced anything quite like this. The moment we got out of our car, our bags were magically swept away into the lobby. We felt like ALL the employees were tripping over each other trying to make us happy. We were treated like celebrities from the second we got there. The breakfast and high tea were AMAZING and my favorite part was my server, Sadman. I have a LOT of food allergies and he made sure I could not only eat, but eat VERY well for my entire stay. PLEASE GIVE THAT MAN A RAISE!! The bar downstairs is someplace I would travel far, to experience again!! We can’t wait to come back!!
Séjour de 2 nuits en avril 2024
Réponse de Tihomir Totev le 16 avr. 2024
Dear Monica,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, but make sure to ask for a room not on ground floor (it’s noisy in morning)
Séjour de 3 nuits en avril 2024
Réponse de Tihomir Totev le 9 avr. 2024
Dear Brian,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Jayen, Monroe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property in a very convenient location near south Kensington station. Staff was fantastic. Extremely polite and helpful. A true delight. Would certainly recommend it
Séjour de 2 nuits en mars 2024
Réponse de Tihomir Totev le 2 avr. 2024
Dear Jayen,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

MARICELA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In general pretty nice, liked a lot, however the room is ver y small Great service, great internet, pretty nice breakfast, nice calm neighborhood.
Séjour de 3 nuits en mars 2024
Réponse de Tihomir Totev le 1 avr. 2024
Dear Maricela,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Debruyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply spectacular hotel.
Séjour de 3 nuits en mars 2024
Réponse de Tihomir Totev le 1 avr. 2024
Dear Debruyn,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Amelia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect stay
Séjour de 1 nuit en mars 2024
Réponse de Tihomir Totev le 1 avr. 2024
Dear Amelia,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Tihomir Totev le 20 mars 2024
Dear Charlotte,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
100 queens gate hotel is quintessential of London. The architecture of the property to the interior is very well thought out. The staff is unbelievably friendly and, accommodating. The bed mattress could’ve been better, it felt hard.
Séjour de 1 nuit en mars 2024
Réponse de Tihomir Totev le 13 mars 2024
Dear David,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

Oğuzhan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast service can be improved. Otherwise great experience.
Séjour de 10 nuits en février 2024
Réponse de Tihomir Totev le 12 mars 2024
Dear Oguzhan,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards

10/10 Excellent

Kizzy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay in a lovely hotel! Very informative staff. Friendly and welcoming place.
Séjour de 1 nuit en mars 2024
Réponse de Tihomir Totev le 5 mars 2024
Dear Kizzy,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Jean Paul

Séjour de 1 nuit en mars 2024
Réponse de Tihomir Totev le 5 mars 2024
Dear Jean Paul.On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Friendly team and rooms presented well. The ESQ bar is excellent.
Séjour de 2 nuits en février 2024
Réponse de Tihomir Totev le 5 mars 2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Monique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am a Hilton Honors member so I have come to expect exceptional service from Hilton and Hilton affiliates. My stay at this hotel was exactly what I had hoped it would be. The staff are professional as expected but what was above and beyond the usual experience is how warm and welcoming they were. I was greeted outside by a bellhop who assisted me from my black car with my luggage. The property is fabulous outside, and stands out in the elegant neighborhood of South Kensington. Inside is beautifully outfitted and pristine with updated amenities. The rooms are quite small but clean and well equipped with basic needs. The kettles are clean. The beds are comfortable. There are no microwaves. The menu is simple and the food and food service staff are helpful. Their tearoom, Botanica, is beautiful. The tea service is very affordable (under 50 GBP without champagne) in comparison to other hotels/tea rooms in the area. They do hold an incidental charge on your card (50 GBP/night) which is standard. Charges to your room are deducted from this hold and you are returned the difference after checking out. South Kensington is considered 'posh' and for good reason. There are countless highly rated restaurants and bakeries within walking distance. The Natural History Museum is a very short distance away (book your ticket online to avoid lines). This is where I will be staying when I return to London.
Séjour de 2 nuits en février 2024
Réponse de Tihomir Totev le 5 mars 2024
Dear Monique,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

Radames, Briarwood

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and safe hotel
Séjour de 2 nuits en février 2024
Réponse de Tihomir Totev le 5 mars 2024
Dear Radames,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

Sara, Segrate

Voyage en famille
Les points forts : Propreté et personnel et service
CON’s: Very tiny and small bathrooms. The double room may be okay for a single occupancy for one night, but definitely not for a X-mas holiday (1 week) for two people and respective luggage. Far too small and poorly lit. Breakfast buffet below canteen level and the hot beverages had a poor quality too. After having tried the breakfast buffet the first morning, we decided to have breakfast elsewhere. PRO’s: Excellent location conveniently located in South Kensington Museum district. There are cafes, restaurant, shops, tube and Kensington Gardens nearby at walking distance.. At night the hotel area is quiet, being South Kensington Queensgate a posh residential area. Hotel staff was very kind.
Séjour de 7 nuits en décembre 2023
Réponse de Tihomir Totev le 5 mars 2024
Dear Sara,.On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Bien

JULIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We were surprised to find the room had no window. It felt a little cell like. The standard of the room however was fine. The bathroom extras such as soap had not been replenished. However, the staff were friendly. The hotel bar was very smart and the breakfast was delicious. Perfect location for the Royal Albert Hall.
Séjour de 1 nuit en février 2024
Réponse de Tihomir Totev le 11 mars 2024
Dear Julia,Thank you for taking the time to review your experience at 100 Queens Gate and we appreciate the feedback given. We are delighted that you enjoyed your stay and please note we value the guest journey, noting the disappointment in that we had fallen short of your expectations in some areas during your stay with us. Please accept our sincerest apologies as it was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels that we pride ourselves with. The feedback received was shared with the relevant departments and please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

8/10 Bien

Yiu ken

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Tihomir Totev le 20 févr. 2024
Dear Yiu,Thank you for taking the time to review your experience at 100 Queens Gate and we appreciate the feedback given. We are delighted that you enjoyed your stay and please note we value the guest journey, noting the disappointment in that we had fallen short of your expectations in some areas during your stay with us. Please accept our sincerest apologies as it was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels that we pride ourselves with. The feedback received was shared with the relevant departments and please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

8/10 Bien

Yiu ken

Séjour de 5 nuits en février 2024
Réponse de Tihomir Totev le 20 févr. 2024
Dear Yiu,Thank you for taking the time to review your experience at 100 Queens Gate and we appreciate the feedback given. We are delighted that you enjoyed your stay and please note we value the guest journey, noting the disappointment in that we had fallen short of your expectations in some areas during your stay with us. Please accept our sincerest apologies as it was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels that we pride ourselves with. The feedback received was shared with the relevant departments and please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Excellent

Jane Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Tihomir Totev le 19 févr. 2024
Dear JaneOn behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed 1 night. Have stayed before. Very friendly check-in and room was good (deluxe queen) and quiet (on 5th floor). Breakfast was very busy and staff struggled to keep everything available during the peak time. Good location, close to Hyde Park, museums, lots of dining options.
Séjour de 1 nuit en février 2024
Réponse de Tihomir Totev le 5 mars 2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Catharina

Séjour de 2 nuits en février 2024
Réponse de Tihomir Totev le 21 mars 2024
Dear Catharina,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Gabriele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Tihomir Totev le 12 févr. 2024
Dear Gabriele,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,