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Avis sur GuestHouse Lexington

2.5 out of 5
GuestHouse Lexington
2261 Elkhorn Road, Lexington, KY

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 435 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 310 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 139 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1000." "

8,2/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Virgil

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The room smelled bad. Bathroom in poor condition.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Specialist le 27 mai 2024
Hi Virgil,We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a pleasant environment for our guests is a top priority, and we regret that the room did not meet your expectations in terms of cleanliness and upkeep. Rest assured, we have taken note of your feedback and are addressing the issues raised to maintain our high standards of quality. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Lorry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stayed there before will stay there again when in lexington ky
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Specialist le 27 mai 2024
Hi Lorry,We greatly appreciate your loyalty to our hotel and are thrilled to hear that you plan to stay with us again during your visits to Lexington, KY. We pride ourselves on providing consistent and exceptional service to our valued guests, and it's wonderful to know that you've experienced this firsthand. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations on future stays. Thank you for choosing to make us your home away from home in Lexington!

2/10 Horrible

Eric

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arriving the bathroom smelled like mold. The shelf in the bathroom was falling apart and there was no hook on the back of the bathroom door. The chair in the room near the bed was stained and filthy. When I pulled the blanket down, the sheet had holes in it. Furniture was cheap and outdated, not sure how this place is rated so high, maybe it’s the nudie shop across the street that draws people in .
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Specialist le 25 mai 2024
Hi Eric,We sincerely apologize for the inconvenience you experienced during your stay. Our housekeeping and maintenance teams work diligently to maintain the highest standards of cleanliness and comfort for our guests, and we regret that we fell short of your expectations in this instance. Rest assured, we have taken note of your feedback regarding the condition of the bathroom, furniture, and linens, and we will address these issues promptly to ensure a more pleasant experience for our future guests. We appreciate your valuable input and hope for the opportunity to welcome you back in the future to demonstrate the improvements we have made.

8/10 Bien

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very noisy people close to our room.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 25 mai 2024
Hi Nick,We apologize for the inconvenience caused by the noisy neighbors during your stay. We understand the importance of a peaceful environment for our guests and take noise disturbances seriously. Our team is proactive in addressing such issues, and we encourage guests to report disturbances immediately so that we can take appropriate action. Rest assured, we will continue to strive for a serene atmosphere for all our guests' comfort and enjoyment.

6/10 Satisfaisant

Eileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not list single bed on your website. Did not have elevator.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 27 mai 2024
Hi Eileen,We appreciate your feedback and apologize for any inconvenience caused during your stay. While we strive to provide accurate information on our website, we'll make sure to investigate your comments regarding the bed configuration. As for the elevator, we understand its absence may have been inconvenient for some guests, yet it aligns with our commitment to preserving the historical integrity of our building. Nonetheless, we value your input and will endeavor to enhance our communication regarding amenities in the future.

10/10 Excellent

Jose H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 24 mai 2024
Hi Jose! We're thrilled to hear you had a perfect 5-star stay! While "Good place" might seem simple, coming from a guest lets us know you had a comfortable and overall positive experience.We look forward to welcoming you back again soon!

10/10 Excellent

Bob

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
More parking
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 21 mai 2024
Hi Bob! Absolutely fantastic! A perfect 5-star rating is always a delight to hear. We appreciate your feedback about needing more parking. Limited parking can definitely be frustrating for guests. We'll be reviewing parking options to see if there are ways to improve availability in the future. In the meantime, if you do return and have any trouble finding parking, please don't hesitate to let the front desk know, and they'll be happy to assist you.Thank you for choosing our hotel, and we hope to see you again soon!

10/10 Excellent

Lacy, London

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exactly what I needed!
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 19 mai 2024
Hi Lacy,We're thrilled to hear that our hotel provided exactly what you needed during your stay. Our team works tirelessly to ensure that guests have a comfortable and satisfying experience. Your positive feedback serves as validation of our efforts to maintain high standards of service and accommodation. Should you choose to stay with us again in the future, we'll strive to exceed your expectations once more.

6/10 Satisfaisant

Emma

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
While the staff were very nice, the hotel itself is run down and dingy. The room did not feel clean, my curtain was broken, and the staff were very loud in the lobby late into the night. It also does not help that the location of this hotel is off-putting and appears unsafe at first glance. Overall, decent hotel, just could use some work.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Emma!We sincerely apologize for your 3-star stay. While the staff were friendly, the overall condition of the hotel fell short. We appreciate your feedback about the rundown feel, room cleanliness, broken curtain, and noisy staff. We're committed to providing a clean and inviting environment, so we'll be addressing these concerns with housekeeping and maintenance. We'll also address staff behavior to ensure a quieter night for guests. While the location can't be changed, we are committed to a secure environment within the hotel. Thank you for your feedback. It helps us improve!

10/10 Excellent

Janie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 16 mai 2024
Hi Janie! Knowing we delivered a truly enjoyable stay is incredibly rewarding. Thank you for choosing us and for sharing your positive experience!

10/10 Excellent

Mildred

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very nice and it's very clean and quite
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 15 mai 2024
Hi Mildred! That's wonderful to hear! We appreciate you recognizing the friendly staff and the clean and quiet atmosphere. A perfect 5-star rating and comments like "very nice," "clean," and "quiet" let us know we're achieving our goals of providing a comfortable and relaxing guest experience. Thank you for choosing us, and we hope to see you again soon!

8/10 Bien

Deana

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was nothing wrong with it but nothing spectacular
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 13 mai 2024
Hi Deana,We're sorry to hear that your experience didn't meet your expectations. While we strive to provide exceptional service, we understand that individual preferences vary. Our team works tirelessly to ensure a comfortable and enjoyable stay for all guests, and we regret that we fell short in delivering a memorable experience for you. Your feedback is invaluable to us as we continuously strive to improve our offerings and exceed guest expectations in the future.

10/10 Excellent

Christal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stopped into town for a graduation it was an affordable and conveniently located option. Very clean and well maintained, Richard and staff were excellent. If I were to visit again would book here.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 13 mai 2024
Hi Christal,We're thrilled to hear that you found our hotel to be an affordable and conveniently located option during your visit for the graduation. Maintaining cleanliness and ensuring a well-maintained environment are top priorities for us, so it's gratifying to know that you appreciated our efforts in this regard. Richard and our entire staff are dedicated to providing excellent service, and we're delighted that they left a positive impression on you. Should your travels bring you back to town, we'd be honored to welcome you again as our guest.

10/10 Excellent

THERESA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quite and clean.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 11 mai 2024
Hi Theresa,We're thrilled to hear that you found our hotel quiet and clean during your stay. Maintaining a serene and tidy environment is a top priority for us, and we're glad it contributed positively to your experience. Our team works diligently to ensure all areas are well-maintained to meet our guests' expectations. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Bien

william

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 11 mai 2024
Hi William,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Diana

Voyage en couple
Les points faibles : Personnel et service et équipements
Bed not very comfortable. Property a bit dingy but they tried. No staff around except for checkin. VERY limited breakfast choices. Lukewarm coffee.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 11 mai 2024
Hi Diana,We appreciate your feedback and regret to hear that your experience fell short of expectations. Our team strives to ensure every guest enjoys a comfortable stay, and we apologize for any inconvenience caused by the bedding. Regarding the property's ambiance, we continuously work on improvements to create a welcoming environment for our guests. We'll certainly take note of your comments about breakfast offerings and ensure they're reviewed for possible enhancements. Thank you for bringing these concerns to our attention.

10/10 Excellent

Shelby

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay at the GuestHouse in Lexington. It was quiet, clean, and easy to get to from the highway. The breakfast was good too! The only thing that I thought was odd was the bathroom in the room I was in didn't have a switch for the fan- or if there was one, I couldn't find it. Take that as you will, but otherwise I had a great experience.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 11 mai 2024
Hi Shelby,We're delighted to hear that you had a great stay at the Guest House Lexington and that you found our facilities quiet, clean, and conveniently located. It's wonderful to know that you enjoyed our breakfast offerings as well. Regarding the bathroom fan switch, we appreciate your feedback and will certainly look into making this feature more easily accessible for our guests. We're grateful for your positive review and hope to welcome you back for another enjoyable stay in the future!

8/10 Bien

Jeff

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I needed a quick, inexpensive hotel for the weekend on shot=rt notice, and this property was perfect.
Séjour de 4 nuits en février 2024
Réponse de Guest Relations Specialist le 11 mai 2024
Hi Jeff,We're delighted to hear that our hotel met your needs for a quick, last-minute weekend stay. Providing convenience and affordability is at the core of our service ethos, and we're glad you found our property to be perfect for your requirements. Our team works tirelessly to ensure that guests have a comfortable and enjoyable experience, even with short notice. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

10/10 Excellent

Errol

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Clean and welcoming
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 9 mai 2024
Hi Errol,We're delighted to hear that you found our hotel clean and welcoming! Providing a comfortable and inviting environment for our guests is always our top priority. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

2/10 Horrible

Leo

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
2 story inside rooms and no elevator. Had to carry luggage up the steps on two bad legs. No luggage cart upstairs once you get up there. My room was all the way at the end of the hall way. No elevator was not listed on the website. Toilet seat was really loose. Can I rate it lower than a 1?
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Specialist le 9 mai 2024
Hi Leo,We're deeply sorry to hear about the challenges you faced during your stay. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused by the lack of an elevator and the condition of the toilet seat. We strive to provide a comfortable and convenient experience for all our guests, and we regret that we fell short of your expectations on this occasion. Please rest assured that we'll take your comments into consideration to improve our services and facilities. If there's anything we can do to make it up to you or assist you further, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your understanding.

8/10 Bien

Mari, Kentwood

Voyage en famille
Les points forts : Propreté et personnel et service
The only issue we had was a cold shower in the morning. Although the property was dated, it was very clean. Desk staff were friendly
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 4 mai 2024
Hi Mari! Thank you for your feedback! We're glad to hear that you found our property to be very clean and that our desk staff were friendly during your stay.We apologize for the inconvenience of the cold shower you experienced in the morning. Your comfort is important to us, and we will address this issue promptly to ensure it's resolved for future guests.While we understand that our property may be dated, we're committed to maintaining cleanliness and providing a comfortable environment for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Mary Kate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Mary Kate,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Bien

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 4 mai 2024
Hi Nick! Thank you for your feedback and for choosing to stay with us. We're glad to see that you had a positive experience overall during your stay. However, we also understand that there may have been some areas where we could have further enhanced your experience. Your comments are valuable to us as we continuously strive to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay next time.

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Gary! Thank you for your feedback and for choosing to stay with us. We're pleased to see that you had a positive experience overall during your stay. However, we also understand that there may have been some areas where we could have further enhanced your experience. Your comments are valuable to us as we continuously strive to improve our services. We look forward to the opportunity of welcoming you back and providing an even better experience next time.

10/10 Excellent

Martha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have been staying here for the past 13 years when I come to Kentucky for the three day event at the horse park. The staff are courteous and kind and will go out of their way to make sure your stay is perfect!
Séjour de 5 nuits en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Martha! Thank you for sharing your positive feedback with us! We're delighted to hear that you have been staying with us for the past 13 years during your visits to Kentucky for the three-day event at the horse park.It's wonderful to know that our staff has consistently provided courteous and kind service to make your stays perfect. We value your loyalty and appreciate your kind words about our team's dedication to ensuring your satisfaction.We look forward to continuing to provide you with excellent service for many years to come. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back again soon!

8/10 Bien

Christal

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice place
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations Specialist le 6 mai 2024
Hi Christal,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Bien

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Tammy! Thank you for taking the time to rate your stay. We're delighted to hear that you had a positive experience overall. Your feedback is important to us as we are always looking for ways to improve and enhance our guests' experiences. We appreciate your comments and will use them to continue providing exceptional service. We look forward to welcoming you back in the future for an even better stay.

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very helpful and friendly, the property was great value
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Peter! Thank you for sharing your positive feedback with us! We're delighted to hear that you found our staff to be very helpful and friendly during your stay. Providing excellent customer service is a top priority for us, and we're thrilled that our team members made a positive impression on you.We're also glad to know that you found our property to be great value. Offering a comfortable and affordable stay for our guests is important to us, and we're pleased that we could meet your expectations in this regard.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Hi Daniel! Thank you for the glowing 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations. We look forward to welcoming you back for another excellent experience in the future!

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 30 avr. 2024
Hi Ryan! Thank you for the perfect 5-star rating! We're delighted to hear that you had a wonderful experience with us. Providing exceptional hospitality is what we strive for, and we're thrilled that you appreciated our efforts. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another memorable stay!

8/10 Bien

Brigette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For the money and a budget wise people it was great! THE BED was not comfy only real complaint. That is why the 3 stars
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Brigette! Thank you for your feedback! We're glad to hear that you found value in your stay with us, but we apologize that the bed didn't meet your expectations. We understand the importance of a comfortable sleep experience and will take your comment into consideration for future improvements. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!

8/10 Bien

VyVy

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had an amazing stay here but got some attitude from the front desk when we politely checked on our second room reservation.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi VyVy! Thank you for sharing your experience with us! We're delighted to hear that overall, you had an amazing stay. However, we apologize if you encountered any attitude from the front desk when checking on your second room reservation. Providing courteous and helpful service is our priority, and we regret any inconvenience caused. Your feedback is valuable to us, and we'll address this issue with our team to ensure that all guests receive the level of service they deserve. If there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Bien

Sharon, Walton

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was close to the event I was attending.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 24 avr. 2024
Hi Sharon! Thank you for the perfect rating and wonderful feedback! We're thrilled to hear that you found your stay to be well worth the money and that you were impressed with the cleanliness and friendliness of our hotel.Providing a clean and welcoming environment for our guests is our top priority, and we're glad we succeeded in meeting your expectations. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place. Parking isn’t included. That was the down side for me. $96 for two days.
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Management le 24 avr. 2024
Hi Lisa! Thank you for the excellent rating and positive feedback! We're delighted to hear that you found our place to be very nice.We understand your concern regarding parking fees, and we apologize for any inconvenience this may have caused. We strive to provide transparency regarding any additional charges to ensure our guests can make informed decisions.We appreciate your feedback and hope that despite this downside, you had an enjoyable stay with us. We look forward to welcoming you back in the future. Thank you for choosing to stay with us!

8/10 Bien

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 24 avr. 2024
Hi Tim! Thank you for your rating of 4 out of 5. We're pleased to know that your stay was largely enjoyable, and we appreciate your feedback. We are always looking for ways to enhance our guest experience and would love to hear more about what we could do to improve. Your insights are valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back soon and aim to earn a full 5-star rating on your next visit!

10/10 Excellent

Breanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Hi Breanna! Thank you for the fantastic review and 5-star rating! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and welcoming. It's our goal to provide a great environment and ensure all our guests feel at home.We appreciate your kind words and look forward to hosting you again soon for another enjoyable experience. Thank you for choosing us for your stay!

2/10 Horrible

Dustyn

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Room was filthy
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Hi Dustyn! Thank you for taking the time to provide your feedback. We sincerely apologize for the condition of your room. Cleanliness is a fundamental priority for us, and it is clear we fell short in this instance.We are taking immediate steps to address this with our housekeeping staff to ensure our rooms meet the high standards our guests expect and deserve. We hope to have another opportunity to host you and provide a stay that truly reflects our commitment to guest satisfaction. Thank you once again for bringing this issue to our attention.

6/10 Satisfaisant

Joan

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 20 avr. 2024
Hi Joan,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Bien

William, London

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, helpful staff.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Hi William! Thank you for your positive feedback and the 4-star rating! We're delighted to hear that you found our staff nice and helpful. Our team is committed to providing the best possible service to ensure our guests have a comfortable and enjoyable stay.We appreciate your kind words and look forward to welcoming you back soon for another great experience. Thank you for choosing to stay with us!

6/10 Satisfaisant

Stephen

Voyage en famille
Les points forts : Personnel et service
.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Hi Stephen! Thank you for taking the time to rate your experience with us. We're sorry to see that we didn't fully meet your expectations, as reflected in the 3 out of 5 rating. We are committed to improving and would appreciate any specific feedback you could provide about what aspects of your stay could be enhanced. Your insights are invaluable to us as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back and deliver a more satisfying stay in the future.

6/10 Satisfaisant

Nikki, Muncie

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 15 avr. 2024
Hi Nikki! Thank you for sharing your rating of 3 out of 5 with us. We appreciate your honest feedback and acknowledge that there is room for improvement. We are dedicated to enhancing our guest experience and would greatly benefit from any specific suggestions you might have. Your feedback is crucial for us to better understand how we can serve you more effectively in the future. We hope to have another opportunity to host you and to exceed your expectations.

4/10 Médiocre

Kim

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location of the property was very convenient however, it was not a clean room, and the beds were terrible and there was a odd smell throughout the hotel
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 14 avr. 2024
Hi Kim,We're disheartened to learn of your less than satisfactory experience during your stay. While we're glad to hear you found our location convenient, we're truly sorry for any lapses in cleanliness and comfort you encountered. Our housekeeping and maintenance teams work diligently to maintain high standards, and we'll address these issues promptly. Your feedback is invaluable in our ongoing efforts to ensure a pleasant stay for all our guests.

8/10 Bien

Rodney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good option at this price point.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 13 avr. 2024
Hi Rodney,We're glad to hear you found our hotel to be a good option at its price point. Providing value to our guests is a priority for us, and we're pleased that you recognized this. We strive to maintain competitive pricing without compromising on quality, ensuring a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

6/10 Satisfaisant

Karen

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
When there are loud people down in the lobby, regardless of the hour, it is heard throughout the hotel. The website says it was recently renovated. Maybe the lobby, but certainly not the rooms.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 13 avr. 2024
Hi Karen,We sincerely apologize for any disturbance you experienced during your stay. Our recent renovations were aimed at enhancing the overall guest experience. However, we understand that occasional disturbances may still occur due to factors beyond our immediate control. Your feedback is invaluable to us, and we will continue to strive towards providing a peaceful and enjoyable environment for all our guests.

10/10 Excellent

nicole

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 13 avr. 2024
Hi Nicole,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Claude

My third time staying here. Great place.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 13 avr. 2024
Hi Claude! We're thrilled to hear that you've enjoyed your stays with us! Thank you for your loyalty and for sharing your positive experience. We look forward to welcoming you back for your fourth visit!

10/10 Excellent

Chris

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Hi Chris! We appreciate your fantastic 5-star rating! It's wonderful to know that you had a great time during your stay. We aim to provide exceptional service and comfort to all our guests, and we're glad to hear that we succeeded with you. Your kind words motivate us to maintain our high standards. We can't wait to host you again soon!

6/10 Satisfaisant

Larry

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 13 avr. 2024
Hi Larry! Thank you for taking the time to rate your experience with us. We're sorry to see that we didn't fully meet your expectations, as reflected in the 3 out of 5 rating. We are committed to improving and would appreciate any specific feedback you could provide about what aspects of your stay could be enhanced. Your insights are invaluable to us as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back and deliver a more satisfying stay in the future.

10/10 Excellent

frank

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 11 avr. 2024
Hi Frank! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always rewarding to know that our efforts to provide exceptional service and a comfortable environment are appreciated. We look forward to having the pleasure of welcoming you back for another wonderful experience soon.

6/10 Satisfaisant

Jess

Voyage en couple
Les points forts : Propreté et personnel et service
Average hotel except the water in the shower was lukewarm at best. I was also woken at 6:45 am by the sound of children running down the hall. Then a family decided to open and slam their door shut about 15 times over the next hour. This wasn’t the hotel’s fault, but just know that if there is any noise in the hallway, you will hear it.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 7 avr. 2024
Hi Jess,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused by the lukewarm water and noise disturbances during your stay. Rest assured, we continuously strive to maintain high standards of comfort and service for all our guests. Your comments will be duly noted and used to improve our offerings for future guests.