Auberges à Letchworth

« The rooms on the property are tiny, they look bigger in the pictures! The rooms are dated & dirty. I'm not sure we were actually clean after getting showered. The floor was gritty under foot and there were other people's hair all over the bathroom floor. There were a lot of mixed messages as well. When booking its advised that you can check in from 3 but check in forms we received implied you can't check in before 5. Breakfast was another mix of messages with staff not being clear either....

« The staff are lovely and helpful. I did not think the room we had could be classed as superior because the bed has an old fashioned type of mattress which is not comfortable. For a superior room I was expecting a bigger more comfortable bed. We could not open the window at night because it is very low down and wild life could easily get through at night. The buffet breakfast is quite basic, there were no croissants or pastries of any kind. The location is absolutely beautiful . The staff are...

« Hôtel simple, petit bar sympa, quartier avec des restaurants sympas. Parking gratuit. Rapport qualité/prix OK. »

« Staff were lovely and the food was great only down side was the room our bed seemed broken and dipped on one side so I woke up with a sore back. but other than that it was a lovely stay and I would stay again but I would go to a different room. »

« Room ticked all the boxes. The staff were friendly and most helpful. The breakfast was delicious. Lovely hotel ideally placed overlooking the strand/ water. »

« Fire alarm went off twice early on the Sunday morning with heavy smoke caused by blocked chimney in the restaurant area - we decided to leave rather than stay for breakfast in a smoke filled room and was told we would receive a refund, but a refund was never provided. »

« There was a kettle with green , berry & fruit tea but no actual tea or coffee .Not as advertised. The shower head was broken with water pouring out of the side. The shower head drooped over not above as it should . It was a hassle to try to screw it back on.Trying to shower while holding it. The temperature control was difficult to set. It was scalding hot then the hot water ran out after a few minutes. I had to rinse off and wash my hair in the small wash basin that did have hot water. The...

« nice room ,very helpful staff,lovely historic building and good breakfast.Second time we have stayed here and it is highly recommended »