Matelas Select Comfort, minibar, coffres-forts dans les chambres
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Avis sur Felicity Island Hotel

3 out of 5
Felicity Island Hotel
M.L. Quezon National Highway, Pusok, Lapu-Lapu, Cebu

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 98 avis sur 166." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 166." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 166." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 166." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 166." "

9,4/10

Propreté

9,6/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Pierre

Séjour de 2 nuits en janvier 2024
Réponse de Melon - Reservation Officer le 5 mars 2024
Hello Miss Jean,Thank you for choosing Felicity Island Hotel to stay in & for giving us a great rating. We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Gaétan, Chute St Philippe

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Antoine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Felicity Island Hotel le 24 août 2022
Good day Ma'am/Sir,Thank you for choosing Felicity Island Hotel to stay in and for this great review. We really appreciate you taking the time out to share your experience with us and leave this amazing feedback. This review made our day!We are glad to serve you and on your next stay. Thank you and have a nice day

10/10 Excellent

Juvy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great 1 night stay...Convenient to the airport, shuttle was on time👍👏
Séjour de 1 nuit en mai 2024

8/10 Bien

Toshiyuki, KAWAGOE CITY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The air conditioner is too effective considering the size of the room.
Séjour de 1 nuit en mai 2024

8/10 Bien

Susan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Friendly staff shuttle bus pick up from airport and drop off. Close to airport and breakfast included
Séjour de 1 nuit en mai 2024

8/10 Bien

Susan

Prompt response when we phoned a shuttle bus for pick up from airport. Breakfast included was good close to airport shops and restaurants.
Séjour de 1 nuit en mai 2024

8/10 Bien

Toshiyuki, KAWAGOE CITY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Ute

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast simple, fruits not fresh. for vegetarians poor.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Nenita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My parents enjoyed their stay
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jerose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff are courteous. The breakfast was good. Has transport to and from the airport. Very convenient. Very good value for money.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Hotel was clean. Staff was courteous. Shower drains were clogged resulting in flooding bathroom. No local restaurants available
Séjour de 1 nuit en mai 2024

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I first arrived, I thought the room was small and the air conditioning didn't work. I was wrong. I just needed to adjust the settings. The room is a fine size for the price and the food was delicious. This is truly my favorite hotel in the Philippines so far.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Clinton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Maria

Nice employee
Séjour de 1 nuit en mars 2024

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courteous, friendly staff. Great breakfast buffet. Extremely clean accomodations.
Séjour de 1 nuit en avril 2024

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is small and the bed does take up a lot of space. I was traveling solo so it didn't bother me. However if I had to share this room I would not like it. Staff knew it was a last minute booking and I was only staying one night so they conveniently put my room at the bottom level. It's a nice room and there is free drinking water available. My only complaint is the loud karaoke at 10 p.m. and the loud elevator music they would play in the early morning.
Séjour de 1 nuit en avril 2024

10/10 Excellent

takuya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is really kind so that I didn't feel any inconveniences during stay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Anthony, Myrtle Beach

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here is by far the best I have seen in the Philippines. The free breakfast had a lot of great choices and was amazing. There are several restaurants in walking distance however the restaurant on site is awesome. I loved this place and it will definitely be my go-to whenever i fly into or out of Cebu in the future!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sam, Mansfield

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room, dining and airport shuttle are very good. The hotel is close to the airport. The hotel provides an variety of breakfast food for the guests. I will stay at this hotel in future travels through Cebu. The guest experience was wonderful.
Séjour de 1 nuit en avril 2024

8/10 Bien

Sheryl, Chicago

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

James omer

Les points forts : Propreté et personnel et service
Nice place excellent service nice place for the price
Séjour de 1 nuit en avril 2024
Réponse de Melon - Reservation Officer le 13 avr. 2024
Hi Sir James,Greetings from Felicity Island Hotel!We really appreciate you taking the time out to share your experience with us and leave this amazing feedback. This review made our day! Thank you so much and We're Looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

8/10 Bien

James omer

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place for the money little noisy because of work going on outside very courteous staff overall enjoyed my stay
Séjour de 2 nuits en avril 2024
Réponse de Melon - Reservation Officer le 13 avr. 2024
Hi Sir James,Please accept our sincere apologies for any trouble this has caused. We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

8/10 Bien

Gabriel, silver springs

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast buffet!
Séjour de 3 nuits en mars 2024
Réponse de Melon - Reservation Officer le 13 avr. 2024
Hi Sir Gabriel,Greetings from Felicity Island Hotel!We really appreciate you taking the time out to share your experience with us and leave this amazing feedback. We are happy to know you love our buffet breakfast. This review made our day! Thank you so much and We're Looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is a great value close to the airport and they provided a shuttle service to the airport. In the future I will stay at this hotel again.
Séjour de 1 nuit en avril 2024
Réponse de Melon - Reservation Officer le 13 avr. 2024
Hello Sir Randy,Greetings from Felicity Island Hotel!Thank you for choosing Felicity Island Hotel to stay in & for giving us a perfect rating. We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

4/10 Médiocre

Melindevic

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I recently stayed overnight at Felicity Island (4/2/2024) and had a mixed experience. Here’s a breakdown: 1. Convenient Location: The hotel’s proximity to the airport was fantastic, making it a convenient choice for travelers. 2. Friendly Staff: The staff at the hotel were incredibly nice, accommodating, and friendly throughout my stay, which added to the overall pleasant atmosphere. 3. Restaurant and Free Breakfast: Having a restaurant on-site was a great convenience, and the complimentary breakfast was definitely a plus, offering a good start to the day. 4. Lack of Elevator: Unfortunately, the absence of an elevator was a downside, especially when lugging heavy luggage. However, the hotel staff were always ready to assist when needed, which helped mitigate the inconvenience. 5. Dark and Claustrophobic Rooms: My biggest disappointment was with the room assigned to me, located in the basement without any windows. This made the room feel incredibly claustrophobic and dark, which significantly impacted my overall comfort during the stay. In conclusion, while the hotel had its positives, such as its convenient location and friendly staff, the lack of elevator and the unpleasant room experience were notable drawbacks that affected my overall satisfaction with the stay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super convenient and comfortable airport hotel for long layovers. I'd definitely stay here again!
Séjour de 1 nuit en mars 2024
Réponse de Melon - Reservation Officer le 13 avr. 2024
Good day Miss Amber,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serving you again soon! Best regards,Felicity Island Hotel Team!

8/10 Bien

Melvin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aircon, very efficient, comfortable bed, very professional staff, shower hot water ideal. very little space around the bed, no chair for sitting, no elevator.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Patricia, plympton

Séjour de 1 nuit en mars 2024

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good and friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Melon - Reservation Officer le 13 avr. 2024
Hi Sir Matt,Greetings from Felicity Island Hotel!Thank you for choosing Felicity Island Hotel to stay in & for giving us a perfect rating. We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay while waiting to board our flight. Free shuttle to airport. Clean rooms and cheerful decor. Small issue with condensation leaking from air conditioner in room above. Within minutes we were given a new room and complimentary bottle of sparkling cider. Very accommodating and very happy to go the extra mile. We will definitely stay again.
Séjour de 1 nuit en mars 2024
Réponse de Melon - Reservation Officer le 13 avr. 2024
Hello Sir Timothy,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serving you again soon! Best regards,Felicity Island Hotel Team!

10/10 Excellent

MELVIN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay . Helpful staff
Séjour de 1 nuit en mars 2024
Réponse de Melon - Reservation Officer le 27 mars 2024
Good day Sir Melvin,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serving you again soon! Best regards,Felicity Island Hotel Team!

4/10 Médiocre

Michael

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Internet service was unreliable. Connection was good for no more than a few minutes and then would lose connection. This was true for my entire stay. Three nights/four days. In order to complete required scheduled business task I had to go to hotel lobby to maintain internet connection. Would not stay here or recommend this hotel,
Séjour de 3 nuits en mars 2024
Réponse de Melon - Reservation Officer le 27 mars 2024
Good day Sir Michael,Please accept our sincere apologies for any trouble this has caused. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.Best regards,Felicity Island Hotel Team!

10/10 Excellent

Patricia, plympton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff. Comfortable beds. Clean. Good airconditioning
Séjour de 1 nuit en mars 2024
Réponse de Melon - Reservation Officer le 27 mars 2024
Good day Miss Patricia,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serving you again soon! Best regards,Felicity Island Hotel Team!

8/10 Bien

Engel Faye

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Melon - Reservation Officer le 19 mars 2024
Good Miss Faye, Thank you for choosing Felicity Island Hotel to stay in & for giving us a great review. We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

8/10 Bien

Osamu

Voyage d’affaires
Les points forts : Propreté et personnel et service
CEB到着後タクシー乗車が一番のストレスだが、このレベルのホテルで空港からホテル迄の無料送迎がありがたい。前もって運転手の携帯番号がメールで送られてくるから安心だ。勿論ホテルから空港迄も無料送迎をしてくれる。ロビーはWi-Fiシグナルが弱い。
Séjour de 4 nuits en mars 2024
Réponse de Melon - Reservation Officer le 14 mars 2024
Good day Sir Osamu,Greetings from Felicity Island Hotel!Thank you for choosing Felicity Island Hotel to stay in & for giving us a great review. We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.For the bad internet connection at the lobby, please accept our sincere apologies for any trouble this has caused. This concern was already raised to our internet provider. We are looking into this issue and hope to resolve it promptly and accurately.Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

6/10 Satisfaisant

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very professional and polite the room next door however kept me awake until time for me to travel so I would not return unfortunately because everything else was very nice But the room was tiny
Séjour de 1 nuit en mars 2024
Réponse de Melon - Reservation Officer le 14 mars 2024
Good day Sie Timothy,Greetings from Felicity Island Hotel!Thank you for choosing Felicity Island Hotel to stay in. We really appreciate you taking the time out to share your experience with us. Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.On behalf of our guest staying next to your room, please accept our sincere apologies for any trouble this has caused. Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Dwayne

Voyage en couple
Les points forts : Propreté et personnel et service
Clean. Friendly helpful staff. Breakfast was better than average
Séjour de 1 nuit en février 2024
Réponse de Melon - Reservation Officer le 2 mars 2024
Good day Sir Dwayne,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serving you again soon! Best regards,Felicity Island Hotel Team!

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So over the past few weeks, I have stayed at this property and returned every week or so. During that time, the stored my giant bag of gifts from Cambodia at no extra cost. We are talking close to a month of storing my property, and for that, I am very grateful As I’ve said in previous reviews, the place clean, eco- friendly, and safe. Also the staff rocks, and they made my stay very pleasant.
Séjour de 2 nuits en février 2024
Réponse de Melon - Reservation Officer le 15 févr. 2024
Hi Sir Jeff,Thank you for choosing Felicity Island Hotel to stay in & for giving us a perfect rating . We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.Thank you so much and we're looking forward to serve you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Roman

Séjour de 1 nuit en février 2024
Réponse de Melon - Reservation Officer le 15 févr. 2024
Good day Sir Roman,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serve you again soon! Best regards,Felicity Island Hotel Team!

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Once again this property comes through with free airport transportation, luggage storage, and free breakfast
Séjour de 1 nuit en février 2024
Réponse de Melon - Reservation Officer le 15 févr. 2024
Good day Sir Jeff,Thank you for choosing Felicity Island Hotel to stay in and for this great review. We really appreciate you taking the time out to share your experience with us and leave this amazing feedback. This review made our day!We are glad to serve you and on your next stay. Thank you and have a nice day Best regards,Felicity Island Hotel Team

10/10 Excellent

Natasha

Séjour de 1 nuit en février 2024
Réponse de Melon - Reservation Officer le 5 févr. 2024
Good day Miss Natasha,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serve you again soon! Best regards,Felicity Island Hotel Team!

10/10 Excellent

Thomas

Great friendly staff and free airport pickup. The WIFI is not very good
Séjour de 1 nuit en février 2024
Réponse de Melon - Reservation Officer le 15 févr. 2024
Good day Sir Thomas,Thank you for choosing Felicity Island Hotel to stay in. We really appreciate you taking the time out to share your experience with us. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.Thank you so much and we're looking forward to serve you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is ideal if you need a place stay for a few days while you organize connections to other parts of the Philippines. If Cebu City is your goal, this might not be the best hotel, but if plan to make your way to the airport, Felicity Island’s free shuttle service can’t be beat. The staff rocks beyond measure, and I found everyone to be very helpful with assisting with bags, connections, or just basic travel information. As for the facilities themselves, I don’t think that I have ever encountered a cleaner hotel, and the restaurant is surprisingly good
Séjour de 4 nuits en janvier 2024
Réponse de Melon - Reservation Officer le 15 févr. 2024
Good day Sir Jeff,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serve you again soon! Best regards,Felicity Island Hotel Team!

10/10 Excellent

Carmen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awsome staff
Hotel well kept with friendly personal devoted to the customers. Food in the restaurant is very good. Shuttle service excellent.
Séjour de 1 nuit en janvier 2024
Réponse de Melon - Reservation Officer le 15 févr. 2024
Good day Miss Carmen,Greetings from Felicity Island Hotel!Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thank you so much and We're Looking forward to serve you again soon! Best regards,Felicity Island Hotel Team!

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the hotel being close to the airport, that it is not a busy and noisy road. It is not far from down town Tacloban. The hotel rooms are reasonable priced .
Séjour de 3 nuits en décembre 2023
Réponse de Melon - Reservation Officer le 5 mars 2024
Hello Sir Richard,Thank you for choosing Felicity Island Hotel to stay in & for giving us a great rating. We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay. We would like also to clarify that our hotel is located at Mactan Cebu.Thank you so much and we're looking forward to serving you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Joseph

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was nice and clean stored many luggage in storace room so we did not have to carry upstairs
Séjour de 1 nuit en janvier 2024
Réponse de Melon - Reservation Officer le 15 févr. 2024
Hi Sir Joseph,Thank you for choosing Felicity Island Hotel to stay in & for giving us a perfect rating . We really appreciate you taking the time out to share your experience with us. We do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay.Thank you so much and we're looking forward to serve you again soon! Best regards,Felicity Island Hotel Team

10/10 Excellent

Ma Carmelita, Glendale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy accommodation
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Tita

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bathroom is too small so with our bedroom, toilet doesn’t flush right away and to slow to drain.they’re not ready when we arrived . They gave amenities for single person instead of a couple. Breakfast was terrible.
Séjour de 1 nuit en novembre 2023