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Avis sur Protea Hotel by Marriott Ikeja Select

4 out of 5
Protea Hotel by Marriott Ikeja Select
Plot 2, Assbifi Road, Ikeja, Lagos

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 48 avis sur 120." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 120." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 120." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 120." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 120." "

8,4/10

Propreté

8,4/10

Personnel et service

8,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Maged

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2019

8/10 Bien

Frédéric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour professionnel
Bonne localisation, atmosphère détendue et propice à des rendez-vous professionnelles
Séjour de 1 nuit en novembre 2018
Réponse de GUEST RELATIONS le 16 nov. 2018
Dear Sir, Many thanks for leaving a fantastic review of your recent stay with us at Protea Hotel by Marriott Ikeja Select. We do appreciate this and are looking forward to welcoming you back when next travel bring you to Ikeja. Yours Sincerely, Guest Relations

8/10 Bien

DANIEL

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Très bonne connexion internet . Hotel très bien placé, en face du Shoprite shopping mall
Séjour de 4 nuits en juin 2018
Réponse de GUEST RELATIONS le 2 août 2018
Dear Sir, We appreciate the time sharing your experience at the Protea Hotel By Marriott Ikeja Select. It was exciting to learn you that you enjoyed your stay with us. We hope you choose to stay with us again whenever your travel needs bring you back to Ikeja Yours Sincerely, Guest Relations

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lagos
Second séjours dans cet hôtel. Nous pouvons constater la grande différence lorsque les responsables ne sont pas là. Les sud Af sont allés en vacances et le service avait chuté librement. Cet hôtel est une bonne valeur pour Lagos et Ikeja. L'eau est chaude et filtrée Des coupures d'électricité sont courtes mais l'hôtel est équipé de générateur à l'entrée. Pour éviter les bouchons de Lagos et être au Nord de Lagos c'est la bonne solution confort. J'ai passé 3 nuits dans cet hôtel et pour varier mes repas je suis allé au mall en face (après la route).... Le point à améliorer c'est bien le Lobby qui est absent. La nuit pas possible d'aller dehors j'ai cherché un endroit autre que la chambre mais il y a pas de lobby il y a que la piscine... Pour le sport il y a une petite salle équipée. Dernier point il faut compter 45 min pour l'aéroport !

10/10 Excellent

Oludamilola

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great quick stay
Séjour de 1 nuit en mars 2024

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Olabowale Ayotunde

Les points forts : Propreté et équipements
Séjour de 10 nuits en janvier 2024
Réponse de Guest Relations le 13 janv. 2024
Dear Olabowale,Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Protea Hotel by Marriott Select Ikeja. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to know that we have met your expectations in staff service.Thank you for staying at the Protea Hotel Select Ikeja and we hope you choose to stay with us again whenever your travel needs bring you back to Ikeja.

8/10 Bien

CHARLES

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staffers are extremely honest. A hotel staffer found my missing Credit card, Room Card, and 300 dollars dropped from my pocket, and he returned everything to me immediately. It was extremely shocking to see such a level of honesty.
Séjour de 5 nuits en novembre 2023
Réponse de GUEST RELATIONS le 6 déc. 2023
Dear Charles,Thank you for the great feedback and sincerity of sharing your feedback of your recent stay at our property.I am happy that our team were able to make some magical memories with your found purse.This will definitely be shared with team members to keep them motivated as we look forward to welcoming you again.Yours sincerely,

8/10 Bien

ngoziu, Harbor City

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
service was near excellence, improvement needed in room service.
Réponse de Anie le 4 déc. 2023
Dear Ngozi,Thank you for the Feedback we do appreciate it Greatly.Room service is well noted we will improve on it.Thank you

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Protea needs the real Marriott touch!
Hotel needs fixing up. Facilities are outdated. Staff is helpful but at times dont seem to understand what they are asked to do. You have to make multiple calls in order to get things done. Quality and spread of breakfast was good. Noise level from outsiders coming into the hotel was overwhelming loud. It is a hotel not an office. Lobby during the day was constantly overflowing with people, couldnt tell who was a hotel guest from others.
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations le 6 déc. 2023
Dear Sir/Madam,Thank you for sharing your feedback below, we have noted a few missed opportunities at the property, and we wish we could control the outside noise and the lobby reference.We do hope when next you visit our property, you will be glad about the total experience.Yours sincerely,

8/10 Bien

Olufunmilayo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel.
I enjoyed my stay. Friendly atmosphere, very attentive & polite staff. Maintenance staff were also great - they came within 10 minutes both times & fixed the issues. Good food; the morning buffet was great. I plan to return.
Séjour de 6 nuits en octobre 2023
Réponse de Guest Relations le 16 oct. 2023
Dear Olufunmilayo,I am glad that you enjoyed your stay with us, most impressively is the responsiveness of our entire.We will be looking forward to welcoming you when next you are in Ikeja.Yours Sincerely,Guest Relations

8/10 Bien

Torie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the warm welcoming back home. The staff was great the food was awesome i enjoyed the birthday cake and the wine. Yes, I would recommend everyone to stay here.
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations le 10 oct. 2023
Thank you so much for your time in sharing your experience during your stay in our property. we sincerely appreciate your feedback. your feedback will be communicated to the staff and the kitchen staff especially. let do this next time you visit.your sincerely Guest Relations

8/10 Bien

Joy

Séjour de 6 nuits en septembre 2023
Réponse de Anie le 26 sept. 2023
Thank you Much appreciated..

8/10 Bien

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2023
Réponse de Guest Relations le 4 août 2023
Dear Donald,Thank you for taking time to share a review of your recent stay at our property. We do hope that on your next visit we will impress you enough to increase our rating.Thank you do stay with us again.

6/10 Satisfaisant

Cilla

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Check in was smooth. Got a shuttle to domestic airport next morning.
Séjour de 1 nuit en juin 2023
Réponse de Guest Relations le 4 août 2023
Dear Cilla,Thank you for staying at our property today, I do hope that when next you are in Ikeja, you will stay with us.Yours Sincerely,Guest Relations

10/10 Excellent

Elbert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay in Lagos
I was pleasantly surprised by the comfort of the hotel and efficiency of the staff. Will defined stay again.
Séjour de 1 nuit en mai 2023
Réponse de Guest Relations le 1 juin 2023
Dear Elbert,Many thanks for your fantastic rating and review of your recent stay at my property.Please stay with us again when next you are in Ikeja.Yours Sincerely,

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, excellent staff
Séjour de 1 nuit en mai 2023
Réponse de Guest Relations le 10 mai 2023
Dear Stanley,Thank you for sharing your experience at our property, I am glad you had a great stay, and will ne glad if you visit us again.Yours Sincerely,

10/10 Excellent

Betty Osasu

Séjour de 1 nuit en mars 2023
Réponse de Guest Relations le 7 mai 2023
Dear Betty,Thank you for staying at our property and your fantastic rating.Please stay with us again when next you are in Ikeja.Yours Sincerely,Guest Relations

8/10 Bien

Bonnie

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
what i liked was the friendly staff. what i didn't like was the way the rooms were cleaned all bedding should have been changed daily, and the coffee cups placed in the room as well should have been changed daily. Staff should be wearing gloves and changing between cleaning each room. and bar area should be cleaned first before betting or restrooms. all in all we very much enjoyed our 2 week stay. You may go over the top if these changes are made and perhaps for tips in the rooms you leave a envelope in the room for guests to leave money in for your staff if they wish. Guests should not be asked for tips. this should be up to the guests if they so decide. and the time we were there was at the time of the note exchange and notes were hard to get. so asking for money during this difficult time for all was very hard. as money being scarce for guests as well.
Séjour de 13 nuits en janvier 2023

10/10 Excellent

Elizabeth, Canonsburg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant stay. Would stay here again
Séjour de 5 nuits en février 2023

8/10 Bien

Bonnie

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
What I liked was the friendliness of the staff and its a beautiful hotel What I didn’t like is the room cleaning staff does not wear gloves and they only rinse out the coffee cups that are in the room. Cups should be changed daily And staff should wear gloves and change between rooms for their safety and the safety of the customers
Séjour de 1 nuit en février 2023

8/10 Bien

Udo

Voyage en couple
Les points forts : Personnel et service et équipements
We loved our stay! I was apprehensive at first and then I saw my room and I am glad I stayed. The staff is pleasant and helpful. There is a nice pool and a fun lounge space around the pool to relax. The best part however is the restaurant. Good food!! The brunch buffet is one of the best I encountered in Lagos during my stay.
Réponse de Margaret Asian le 9 janv. 2023
Dear Udo,Thank you for the fantastic rating and feedback of your resent visit to our hotel, we look forward to welcoming you back when next travel brings you to Ikeja.Yours Sincerely

10/10 Excellent

Josephine

2/10 Horrible

Carmen

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service

10/10 Excellent

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in a junior suite, which was spacious, well-appointed and very comfortable. The room was like an apartment, with a bedroom, living. full bathroom and a half bathroom. We had a lovely view of the pool, which changed colors at night, like a mini light show. The included breakfast was the best breakfast I had ever experienced in a hotel. There was a good mix of delicious Nigerian food and western options, along with numerous beverage options. There must have been 25 different tea options. The front desk staff were friendly and helpful, along with all of the other staff members. The location is close to the airport and shopping. The only negative was that the gym facility was a bit dingy. Usually Marriot gyms are quite nice, so the worn out equipment and dim lighting seemed out of character. We are looking forward to visiting Protea Hotel in Ikeja again and will also be considering other Protea locations for future trips to Africa.
Séjour de 1 nuit en septembre 2022
Réponse de GUEST RELATIONS le 1 déc. 2022
Dear Carolyn,Thank you for the fantastic rating and feedback shared when you visited our hotel, it gladdens my hear that you enjoyed your stay and we have noted your feedback about the gym.This will form part of our considerations when making plans for renovations as we look forward to welcoming you to our hotel.Yours Sincerely,Guest Relations

4/10 Médiocre

Olayinka

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff were uncultured
Séjour de 11 nuits en octobre 2022
Réponse de GUEST RELATIONS le 1 déc. 2022
Dear Olayinka,My apologies I am responding now, thank you for sharing your experience while it is disappointing to see such a feedback, we have used this to further conduct trainings to improve on staff service so we could serve you better.We do look forward to welcoming you to our hotel when next you make a trip to Ikeja.Yours Sincerely,

10/10 Excellent

Josephina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Every service request was prompt and quick. Staffs were very responsive and friendly. The location was also very convenience and easily accessible to all that I need i.e. family, friends, convenient stores, malls and other essential amenities.
Séjour de 17 nuits en août 2022

8/10 Bien

Adebisi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are courteous.
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Olawale

Séjour de 1 nuit en juillet 2022

10/10 Excellent

BABATUNDE, MCALLEN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was excellent, the location was great.
Séjour de 6 nuits en juin 2022

8/10 Bien

Della

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Basic Marriott
Very simple hotel but I like it and great food Only cons waiting for the check in
Séjour de 2 nuits en mai 2022

2/10 Horrible

IKECHUKWU

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Never respond for common request. No toilet vent,p
Séjour de 2 nuits en avril 2022

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
Nice
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Lawrence

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’m a regular customer and will continue to stay at Protea Hotel anytime I visit Lagos as long as the standard stays the same. I will recommend Protea to anyone visiting Lagos
Séjour de 1 nuit en mars 2022

10/10 Excellent

OLATOKUNBO

Voyage en couple
Les points forts : Propreté et personnel et service
Excellent staff and service. Great location. I will stay here every time i come to Lagos.
Séjour de 17 nuits en janvier 2022

6/10 Satisfaisant

Abali

Les points forts : Propreté
Les points faibles : Personnel et service
Attendance at the reception was slow. A bigger desk with more active hands could have helped. Breakfast was okay.
Séjour de 2 nuits en janvier 2022
Réponse de GUEST RELATIONS le 31 janv. 2022
Dear Sir, Many thanks for taking time to respond to a survey of your stay at our property. Apologies for the speed at the front desk upon check-in this is noted and has been shared with the departmental head to avoid a repeat on your next visit. We look forward to welcoming you when next you are in Ikeja. Yours Sincerely, Guest Relations

4/10 Médiocre

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Incomplete
Room was not prepared as it should have been - had no towels, empty minibar, dirty ironing board and incomplete set of toiletries. Check-in also took a lot longer than expected on a tiring night and the TV picture was grainy.
Séjour de 1 nuit en décembre 2021
Réponse de GUEST RELATIONS le 14 janv. 2022
Dear Sir, Thank you for sharing your experience at the Protea Hotel by Marriott Select Ikeja through the Guest Satisfaction Survey. Please accept our apology for not meeting your expectations with your shower experience. As we strive to deliver a flawless guest experience, our entire TEAM, is aware and we will ensure there is no repeat of such on your next visit. Yours Sincerely, GUEST RELATIONS

6/10 Satisfaisant

Dianne

Séjour de 6 nuits en novembre 2021

10/10 Excellent

Lawrence

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great experience at this hotel. I’ve used it couple of times in the past and they have not disappointed
Séjour de 2 nuits en novembre 2021
Réponse de GUEST RELATIONS le 9 nov. 2021
Dear Lawrence, Thank you for staying with us and we are glad you had a great experience. Please do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

2/10 Horrible

Folarin

Séjour de 1 nuit en novembre 2021
Réponse de GUEST RELATIONS le 9 nov. 2021
Dear Folarin, Thank you for taking time to write a feedback of your stay with us, we do hope on your next visit we will impress you enough to get a better rating. Yours Sincerely,

10/10 Excellent

Nwazomoh

Les points forts : Propreté
Séjour de 7 nuits en août 2021

6/10 Satisfaisant

Simone

Séjour de 1 nuit en août 2021
Réponse de GUEST RELATIONS le 3 sept. 2021
Dear Sir, Many thanks for the rating of your visit to our hotel, do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a nice couple days. Hate that they don’t help warm up your food.
Séjour de 3 nuits en juillet 2021
Réponse de GUEST RELATIONS le 13 juil. 2021
Dear Sir, Thank you for taking time to review your visit at our hotel, my apologies about warming of the food as the policy do not allow this for GUEST. My sincere apologies for any inconvenience this might cause. Yours Sincerely, Guest Relations

8/10 Bien

DIPSON ODUNLEYE

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juin 2021
Réponse de GUEST RELATIONS le 6 juil. 2021
Dear Sir, We do appreciate your feedback, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

8/10 Bien

Thickness

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful friendly environment
Séjour de 3 nuits en avril 2021
Réponse de GUEST RELATIONS le 30 juin 2021
Dear Sir, Thank you for the great feedback below, glad you enjoyed your stay, please do stay with us again, when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Excellent

Osayomore

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juin 2021
Réponse de GUEST RELATIONS le 30 juin 2021
Dear Sir, Thank you for the great feedback of your recent stay at our property. Pease stay with us sgain when next you are in Ikeja. Yours Sincerely, GUEST RELATIONS

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not now
Séjour de 10 nuits en mai 2021
Réponse de GUEST RELATIONS le 4 juin 2021
Dear Sir, Thank you for taking time to write a review of your stay, wish you could share more of your experience to enable us serve you better in your next stay. Looking forward to welcome you back to our hotel. Yours Sincerely,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 3 nuits en mai 2021
Réponse de GUEST RELATIONS le 25 mai 2021
Dear Sir, We do appreciate your time in rating your stay at our property, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en avril 2021
Réponse de GUEST RELATIONS le 25 mai 2021
Dear Sir, We appreciate your fantastic review of your stay at our property, with a spirit to serve we always look forward to exceeding our GUEST expectations, please stay with us again when you are in Ikeja.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful I love Marriott and when I am in Lagos or in the country I and my Pastors will use Marriott. Hello Margaret
Séjour de 7 nuits en avril 2021
Réponse de GUEST RELATIONS le 25 mai 2021
Dear Sir, Thank you for the beautiful rating of your visit to our property, your feedback about our STAFF member is noted, this has been shared to keep her motivated. See you when next you are in Ikeja.