Châteaux à Lacs Émeraude

« Everything about this place is nothing more than 1 star. House is so dirty and filthy. We were shocked to find dishes with moldy food inside of it inside of the kitchen cabinets. The bedsheets had stains on it not only on 1 bedroom but most of the bedrooms. For the price we paid, we were very upset, dissatisfied, and disappointed. Me and my family haven't all gathered together in the past 2 years and we were unhappy with our reunion at this place. 1 star. »

« Great place to stop and rest »

« Seems like it would be a nice enough place to stay with the family for a vacation getaway right on a lake. However, we were traveling across I-80 and just needed a place to stay overnight. This was a ways off the highway, so it required some extra driving to get there. The room was okay. It's an old motel that has been renovated but still seems a little tired. »

« Great place Just If planning a cook out Make sure you have all the hardware and Maybe some exterior 🔦 »

« Service was good. The hotel is old. The hallway was smelling fresh. Our bathroom had some mold spots. I am suggesting that this is from the steam shower because the vent is not working. The room lighting is poor. Aside from that, I love that a Dunkin Donut was part of the hotel. »

« We chose this hotel for a relaxing luxury getaway in the Poconos, and while the property itself has good potential, our overall experience was disappointing—especially considering the price point. We visited during Labor Day weekend, so the hotel was extremely crowded. One thing that caught us by surprise was that breakfast was not complimentary and cost approximately $35 per person. As vegetarians, we found the options limited and chose not to use it. The weather during our stay was cold and...

« Front desk not always attended. A bit frustrating when something is needed. Unfortunately even when staffed, the wait was quite long. »

« personnel accueillant. porte de salle de bain sale et robinet de lavabo très sale. endroit tranquille »

« The hotel location is great near restaurants and specialty shops. Staff were very nice and helpful. The hotel needs to focus on its maintenance specifically in the bathroom area. In our second day we had to change rooms due to no hot water in our room. The front desk staff assisted with our issue right away. Free parking was great. »

« Quaint. The quality of furnishings was clean, but flimsy & minimal. We rented a Queen Suite and there is NO AC & NO Thermostat in the room. We sweated all night. This is a bridal venue? Who rents a suite with NO AC, even though AC is advertised in the hotel's ads? We called maintenance but he had no idea how the AC (which didn't exist) nor how the heat was controlled. At 11PM they offered to move us to another room with AC. At 11PM?! Then I asked the front desk to comp us some amount for a very...