Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
26 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2019
Réponse de General Manager le 29 juin 2019
Dear Guest,
Thank you for letting others know about your stay at Canalta Lac La Biche. I'm glad you enjoyed your stay and everything the Hotel has to offer. I'm a big fan of our Breakfast and I'm happy you liked it too
10/10 Excellent
Voyageur vérifié
13 mai 2019
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de General Manager le 14 mai 2019
Dear Guest,
Thank you for choosing the Canalta Lac La Biche. I'm glad you enjoyed the hotel and all we have to offer. We hope to see you again soon
10/10 Excellent
Dominique
24 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominique
Réponse de General Manager le 14 nov. 2016
Hi Dominique,
Thank you for the review, feedback is always appreciated.
10/10 Excellent
Rupinderpreet
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rupinderpreet
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Hello Rupinderpreet, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to serve you again very soon. Sincerely, General Manager
10/10 Excellent
Chad
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Hi Chad, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.
10/10 Excellent
Mike
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Hello Mike, Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.
10/10 Excellent
Peter
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Peter, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.
10/10 Excellent
Peter
Voyage d’affaires
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Hello Peter, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Shawn
Voyage avec des animaux de compagnie, Voyage en couple
25 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Shawn
Séjour de 1 nuit en février 2024
Réponse de General Manager le 26 févr. 2024
Hello Shawn, thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and we cannot wait to serve you again in the near future!All the best!
6/10 Satisfaisant
Amanda
Voyage en couple
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amanda
Séjour de 2 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Hello Amanda, I would like to apologize for your recent experience at our property and I am saddened to see that you were less than satisfied with your stay. Rest assured I will call all my housekeepers attention regarding this matter. Thank you
10/10 Excellent
Jeffrey
Voyage d’affaires
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeffrey
Séjour de 5 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Hello Jeffrey, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Donald
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donald
Séjour de 1 nuit en février 2024
Réponse de General Manager le 2 févr. 2024
Hello Donald, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
8/10 Bien
Brian
1 févr. 2024
Brian
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 2 févr. 2024
Hello Brian, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.
8/10 Bien
Justine
Voyage d’affaires
1 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Justine
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 2 févr. 2024
hello Justine, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.
8/10 Bien
Marian
27 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Marian
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 29 janv. 2024
Hello Marian, thank you for for the review.! We always want to ensure that every guest has an amazing stay and looking forward to serving you the next time you are in town.
10/10 Excellent
Robert
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 18 janv. 2024
Hello Robert, thank you for leaving us a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
10/10 Excellent
steve
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
steve
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 17 janv. 2024
Hello Steve, we greatly appreciate that you took the time to share your experience. Thank you for staying with us and we look forward to serving you again in the future.
10/10 Excellent
Trevor
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trevor
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 janv. 2024
Hello Trevor, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
8/10 Bien
Sara
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sara
Réponse de General Manager le 13 févr. 2024
Hello Sara, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Marla
11 déc. 2023
Marla
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 janv. 2024
Hello Marla, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Brittany
Voyage d’affaires
7 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittany
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 8 déc. 2023
Hello Brittany, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Lynnette
Voyage en famille
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lynnette
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 7 déc. 2023
Hello Lynette, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
10/10 Excellent
Markus
Voyage d’affaires
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Markus
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 5 déc. 2023
Hello Markus, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Dave
Voyage d’affaires
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Hello Markus, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Vladimír
Voyage d’affaires
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vladimír
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 29 nov. 2023
Hello Vladimir, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
6/10 Satisfaisant
Sara
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 22 nov. 2023
Hello Sara, thank you for your review. We hope to see you again soon.
10/10 Excellent
Sara
Voyage d’affaires
17 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 20 nov. 2023
Hello Sara, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Rhonda
28 oct. 2023
Rhonda
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 20 nov. 2023
Hello Rhonda, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
6/10 Satisfaisant
Blair
Voyage d’affaires
25 oct. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Blair
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 26 oct. 2023
Hi Blair, thank you for your review. I am sorry to hear you had such a frustrating experience about the room temperature as it was not our intention, but I appreciate you bringing this issue to my attention. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
10/10 Excellent
Voyageur vérifié
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impressed
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 23 oct. 2023
Hello, we greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. I'm happy to hear you enjoyed the breakfast. See you again soon!
10/10 Excellent
Tammy
Voyage d’affaires
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 16 oct. 2023
Hello Tammy, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
2/10 Horrible
Vadim
Voyage d’affaires
6 oct. 2023
Les points faibles : Personnel et service et équipements
Vadim
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 6 oct. 2023
Hi Vadim, thank you for your review. Unfortunately, charging credit card on file without the actual credit card / holder or credit card authorization is not allowed for your own protection. That is our mandatory procedure.
10/10 Excellent
Jolene
Voyage d’affaires
3 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jolene
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 5 oct. 2023
Hello Jolene, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Margaret
18 sept. 2023
Margaret
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 19 sept. 2023
Hello Margaret, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
6/10 Satisfaisant
Brandon
11 sept. 2023
Brandon
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 19 oct. 2023
Oh no, that is not what we want to see! We never want any guest leaving our hotel to be unhappy with their stay. Please email or call me at your earliest convenience.
10/10 Excellent
Steve
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 13 sept. 2023
Hello Steve, thank you for the awesome feedback. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.
10/10 Excellent
Taralee, Whitby
8 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Taralee
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 13 sept. 2023
Hello Tara, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
10/10 Excellent
Tana
Voyage en groupe
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tana
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 5 sept. 2023
Hello Tana, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
10/10 Excellent
Kellee and Richard
27 août 2023
Kellee and Richard
Séjour de 1 nuit en août 2023
Réponse de General Manager le 28 août 2023
Hello Kellee and Richard, thank you for the awesome review. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.
8/10 Bien
Brandon
Voyage en couple
23 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en août 2023
Réponse de General Manager le 24 août 2023
Hello Brandon, thank you for taking the time out of your day to share your review. Unfortunately, there is no option to adjust the intensity of the hot tub, and the button is for the timer only which is working perfectly fine. You are very valuable to us!
8/10 Bien
Glenn
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Glenn
Séjour de 2 nuits en août 2023
Réponse de General Manager le 24 août 2023
Hello Glenn, thank you for the feedback about your experience with your stay with us. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.
2/10 Horrible
Todd
Voyage d’affaires
19 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The bathroom was not clean ring around toilet bowl
Todd
Séjour de 1 nuit en août 2023
Réponse de General Manager le 19 août 2023
Hi Todd, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
10/10 Excellent
Leanne
Voyage avec des animaux de compagnie, Voyage en couple
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leanne
Séjour de 1 nuit en août 2023
Réponse de General Manager le 19 août 2023
Hello Leanne, we greatly appreciate that you took the time to share your experience. I am happy that you enjoyed your stay with us and we look forward to serving you again in the future.
8/10 Bien
Glenn
Voyage d’affaires
18 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Glenn
Séjour de 1 nuit en août 2023
Réponse de General Manager le 19 août 2023
Hello Glenn, thank you for your feedback! We work really hard to deliver the best hospitality service possible. I apologize about the Keurig coffee pods, housekeepers might forget sometimes but there is available coffee pods at the front desk just in case guests need extra. We greatly appreciate that you chose to stay with us and we cannot wait to serve you again in the near future!
10/10 Excellent
Tracy
Voyage d’affaires
15 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en août 2023
Réponse de General Manager le 21 août 2023
Hello Tracy, thank you for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
10/10 Excellent
Bernie
14 août 2023
Les points forts : Propreté, personnel et service, confort de la chambre
recommend this place
Bernie
Séjour de 1 nuit en août 2023
Réponse de General Manager le 14 août 2023
Hello Bernie, we are incredibly grateful that you took the time out of your day to leave us this review. We put customer satisfaction as a top priority, and we are committed making each stay incredible. It is guests like you that make our job wonderful. We are looking forward to serving you again!
10/10 Excellent
Tracy
Voyage d’affaires
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en août 2023
Réponse de General Manager le 14 août 2023
Hello Tracy, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.
10/10 Excellent
Tammy
Voyage d’affaires
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tammy
Séjour de 2 nuits en août 2023
Réponse de General Manager le 14 août 2023
Hello Tammy, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
10/10 Excellent
Darren
11 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darren
Séjour de 1 nuit en août 2023
Réponse de General Manager le 11 août 2023
Hello Darren, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!
10/10 Excellent
Nicole
8 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en août 2023
Réponse de General Manager le 11 août 2023
Hello Nicole, thank you for leaving us a wonderful review! Please choose us again next time you visit Lac La Biche as we have the best hotel service that so many of our guests have grown so fond of. we hope to serve you soon!