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Avis sur Casa Grande Hotel

4.5 out of 5
Casa Grande Hotel
Calle 16 No.8009, Calacoto, La Paz

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 138 avis sur 186." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 186." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 186." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 186." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 186." "

9,6/10

Propreté

9,2/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour le buisness et la famille
Un peu cher pour La Paz, restaurant et hotel
Réponse de Casa Grande le 22 mars 2017
Dear Guest Thank you very much for your comments, these help us to be better every day, We would like to offer you the option of CASA GRANDE SUITES which is more economical for your next stay Remember that we always wait for you at your CASA .... Best regards Viviana Soliz Sales assistant

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable hotel in every ways
This hotel was a little dark in the lobby but overall they had very confortable standard rooms, fully equipped, with good soundproof, bed and views. The pool, gym, jaccuzi saunas facilities were great. Good breakfast and top floor bar. 5 star quality indeed.
Réponse de Casa Grande le 11 avr. 2017
Dear Mr. Paradis, Thank you very much for your comments. I will pass your suggest to the General Manager to consider iluminate more the lobby area. We glad to know that you enjoy your stay with us. We hope you come back soon here at your new home at La Paz city. Regards, Maribel Mamani Sales Assistant Casa Grande HOTELES

8/10 Bien

samuel, Mexico

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
sejour tres bien passe dans soon ensemble piscine et jacuzzi apprecies. hotel neuf et tres moderne destine aux voyageurs d'affaire. Cependant le prix reste tres eleve par rapport au pays (bolvie) et hotel Camino Real 5* beaucoup plus raisonnable
Réponse de Casa Grande le 10 oct. 2015
Dear Samuel, Thank you very much for sharing your experience. Definitely CASA GRANDE HOTEL compared to other hotels offer many more services and this is the reason why the price is different. Anyway, we hope to see you again in another time. Regards, Viviana Pacheco Sales Manager CASA GRANDE HOTEL

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Nicolle le 20 mai 2024
Estimado Huésped,Mucha sgracias por sus calificaciones y por habernos brindado la oportunidad de atenderlo.Esperamos nos brinde la oportunidad de recibirlo nuevamente en algun futuro cercano.

10/10 Excellent

Armin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El personal es muy amable y atento, las instalaciones son muy cálidas y acogedoras
Séjour de 2 nuits en avril 2024
Réponse de Nicolle le 13 mai 2024
Estimado Sr. Pinto,Mucha sgracias por habernos elegido una vez más y por su preferencia.Aprovecho para agradecerle tambien por sus comentarios que sin duda son un aliciente para todo nuestro equipo.Nos alegra saber que disfruto de su estadía con nosotros y le recordamos que esta es "Su Casa".

10/10 Excellent

roxana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelent staff and hotel
Séjour de 2 nuits en avril 2024
Réponse de Nicolle le 13 mai 2024
Estimada Roxana,Muchas gracias por habernos elegido para su estadía en La Paz y gracias por su comentario y calificaciones que sin duda son un aliciente para todo nuestro equipo y nos anima seguir mejorando.Nos alegra saber que disfruto de su estadía con nosotros y esperamos nos brinde la oportunidad de recibirla nuevamente en algún futuro cercano.

6/10 Satisfaisant

Armin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lamentablemente no otorgaron beneficios vip de Expedia
Séjour de 2 nuits en mars 2024
Réponse de Nicolle H. le 2 avr. 2024
Estimado Sr. Pinto, Gracias por habernos elegido para su estadía en nuestra ciudad.Comentarle que lastimosamente el upgrade de habitación se asigna segun disponibilidad y solo tenemos 7 habitaciones de categoría superior, sin embargo, no dude que haremos lo posible de otorgársela en una proxima visita suya. Por otro lado somos flexibles con los horarios de ingreso y salida para cuando lo requiera.

8/10 Bien

William

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I wish they would honor the VIP perks. I was charged for an early check in. And I got absolutely no upgrade in the rooms. This review was going to be a lot worse, if it wasn’t for Marcela who always does a great job, accommodating, and being a great host. If it was not for her, these reviews would be a lot worse.
Séjour de 2 nuits en janvier 2024
Réponse de Nicolle H. le 9 févr. 2024
Thank you for giving us the opportunity to serve you. We are sorry that we did not meet your expectations. We appreciate and value your choice to stay with us, and please know that we will strive to be more flexible with our check-in and check-out times, which are often affected by limited availability.We hope you will give us the opportunity to serve you again in the near future.

8/10 Bien

William

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I wish they would honor the VIP perks. I was charged $30 for an early check in. And I got absolutely no upgrade in the rooms. This review was going to be a lot worse, if it wasn’t for Marcela who always does a great job, accommodating, and being a great host. If it was not for her, these reviews would be a lot worse.
Séjour de 4 nuits en janvier 2024
Réponse de Nicolle H. le 9 févr. 2024
Thank you for giving us the opportunity to serve you. We are sorry that we did not meet your expectations. We appreciate and value your choice to stay with us, and please know that we will strive to be more flexible with our check-in and check-out times, which are often affected by limited availability.We hope you will give us the opportunity to serve you again in the near future.

8/10 Bien

William

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I wish they would honor the VIP perks. I was charged $30 for an early check-in, and no upgrade was offered. This review was going to be a lot worse, if it wasn’t for Marcela coming in and saving the day. She is a fantastic host and always trying to better our stay here
Séjour de 1 nuit en février 2024
Réponse de Nicolle H. le 9 févr. 2024
Thank you for giving us the opportunity to serve you. We are sorry that we did not meet your expectations. We appreciate and value your choice to stay with us, and please know that we will strive to be more flexible with our check-in and check-out times, which are often affected by limited availability.We hope you will give us the opportunity to serve you again in the near future.

8/10 Bien

Katrice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The swimming pool was the best. I loved the fact it was heated. Unfortunately, I we woke up in the morning to a bathroom filled with tiny ants that were all over the bathroom sink. I did make them aware but the staff did not seem to care. My husband and I celebrated our 21st anniversary and they are the most expensive. We have stayed at Ritz Apart, the Atix, and a couple others. I just feel this place was a bit too pricey. But my husband told me not to compare it to the US hotels. I think I should since they ask for US money. Anyway, other than the ants and the strong smell of Lysol in the elevator everything thing else was ok. The pool was the best but not enough to return. The salad made my husband sick and we only received a partial refund for that. I wish the staff could stay at an American hotel for just one night. We travel alot because if work so maybe I am being to hard on this hotel. We gave them 4 stars because it was super clean minus the ants
Séjour de 1 nuit en janvier 2024
Réponse de Nicolle H. le 9 févr. 2024
Dear Mrs. Edwards,Thank you very much for giving us the opportunity to host and serve you. We also appreciate you sharing your feedback about your experience at our hotel. We deeply regret the incident with the ants that occasionally appear, especially around the interior planters of our hotel. We understand the inconvenience they cause, and we have taken measures to address this issue. We hope you will give us the opportunity to welcome you back in the near future.Regards.

10/10 Excellent

James D Lites

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unique building design. Staff was very helpful and attentive. Design with all of the glass made it a bit warm in the hotel during the day, but very nice rooms.
Séjour de 4 nuits en novembre 2023
Réponse de Nicolle le 15 déc. 2023
Dear James,Thank you very much for your ratings and feedback, which inspire us to continue working and improving. We are pleased to know that you enjoyed your stay with us and hope you will give us the opportunity to welcome you again in the near future.

10/10 Excellent

JOEL ROSENDO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Nicolle le 15 déc. 2023
Estimado Sr. Rosendo, muchas gracias por sus calificaciones que sin duda nos animan a seguir trabajando y mejorando. Le recuerdo que esta es "su casa" y esperamos volver a recibirlo pronto.

10/10 Excellent

maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente y el restaurante delicioso
Séjour de 1 nuit en novembre 2023
Réponse de Nicolle le 15 déc. 2023
Estimada Maria, Muchas gracias por sus calificaciones.Nos alegra saber que disfruto de su estadía y esperamos nos brinde la oportunidad de volver a recibirla pronto.

10/10 Excellent

JOEL ROSENDO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena experiencia en un buen hotel.
Séjour de 5 nuits en novembre 2023
Réponse de Nicolle le 15 déc. 2023
Estimado Sr. Rosendo,Muchas gracias por sus calificaciones y comentario. Nos alegra saber que disfrutó de su estadía con nosotros y esperamos volver a recibirlo pronto.

8/10 Bien

Rubens

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Custo x benefício questionável.
Tudo ok.
Séjour de 1 nuit en septembre 2023
Réponse de Nicolle le 27 sept. 2023
Estimado Rubens,Gracias por dejarnos sus calificaciones y comentario, que nos ayudan a identificar los factores en que debemos mejorar.Esperamos nos brinde la oportunidad de recibirlo nuevamente en algún futuro cercano.

10/10 Excellent

Larry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2023
Réponse de Nicolle. le 14 août 2023
Dear Mr. Ribbeklint,Thank you very much for selecting CASA GRANDE HOTEL for your lodging needs. We are pleased to know that you have had a pleasant time while staying with us.With your very valuable evaluation, we feel encouraged to improve every day in order to be able to provide the best possible service.We hope to see you again in the very near future.

10/10 Excellent

CAROLA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My personal experience at first wasn’t the greatest at first upon check in, however the manager at the end turned the situation around. The staff in general was cordial and helpful. Hotel is in a great location in the southern portion of La Paz.
Séjour de 4 nuits en juillet 2023
Réponse de Maribel M. le 15 juil. 2023
Dear Guest,Thank you very much for taking the time to leave us your rating and your comments. We are glad to know that you enjoyed your stay with us and that we met your expectations.We look forward to seeing you in the near future at your Home...kind regards

10/10 Excellent

stamenka

Séjour de 2 nuits en juin 2023
Réponse de Maribel M. le 15 juil. 2023
Dear Guest,Thank you very much for taking the time to leave us your rating.We look forward to seeing you in the near future at your Home...kind regards

10/10 Excellent

Drazen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel in La Paz
Séjour de 2 nuits en juin 2023
Réponse de Maribel M. le 17 juin 2023
Dear Guest,Thank you very much for your comment, we are very glad that you enjoyed your stay. Remember that we always wait for you at Home...Kind regards

10/10 Excellent

Luis javier

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Maribel M. le 25 mai 2023
Estimado huésped,Muchas gracias por haberse tomado el tiempo de dejarnos su calificación.Lo esperamos en un futuro cercano en su Casa...Saludos cordiales

8/10 Bien

William

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s
Séjour de 1 nuit en mai 2023
Réponse de Maribel M. le 12 mai 2023
Dear Mr. Ortiz,Thank you very much for taking the time to leave us your qualification.Remember that we always wait for you at Home...Kind regards

8/10 Bien

William

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I stayed in this hotel constantly with my daughters. I live in La Paz, and there are no pools that we know of so we rent a room and stay there quite often. It is April 12 and I’ve stayed in this hotel about four times this year alone. They never want to upgrade you the room which is very disappointing, especially considering as much time as we spend there and money. I’m a Gold member with Expedia and I also stay there quite frequent and they still will not upgrade my room. This particular time I stayed there on a Monday, which is the least busy time in la Paz and I still couldn’t get them to give me an upgrade. I am a great tipper, I eat at the restaurant, I get room service, I’ve gotten spa service, and I still can’t get them to give me a room upgrade. That to me is absolutely ridiculous. All in all it’s a nice hotel I just can’t see why they can’t twist their arm a little bit and give me that upgrade, but some people are just too petty. So sad.
Séjour de 1 nuit en avril 2023
Réponse de Maribel M. le 17 avr. 2023
Dear Mr. Ortiz,We appreciate you taking the time to leave your comments.On this occasion you reserved a Double Executive room (two beds) of which we do not have a superior room with two beds.We have only 7 Deluxe King Room which is why the upgrade is based on availability.We will work to improve our services in order to provide a better stay for you and all our guests.Kind regards

10/10 Excellent

Pilar de los

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es el mejor hotel de La Paz, el servicio es excelente, el desayuno buffet muy bueno, las instalaciones en excelente estado también.
Séjour de 2 nuits en avril 2023
Réponse de Maribel M. le 12 avr. 2023
Estimada Maria del Pilar,Muchas gracias por haberse tomado el tiempo de dejarnos su comentario, nos llena de mucha alegria saber que disfruto cada uno de nuestros servicios y que se haya sentido como en casa.La esperamos pronto en su Casa...Saludos cordiales

10/10 Excellent

Jiwon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Nicolle. le 17 mars 2023
Dear Mrs. Park,Thank you very much for selecting CASA GRANDE HOTEL for your lodging needs. We are pleased to know that you have had a pleasant time while staying with us.We hope to see you again in the very near future.Regards,

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in the Casa Grande for six days and found everything to be of the highest caliber. The best! We were able to walk all over Calacoto to visit friends, take the teleferico to the city center and easily catch a cab for other destinations. The staff was helpful, the waiters excellent, and food delicious. We plan to return.
Séjour de 6 nuits en mars 2023
Réponse de Nicolle. le 17 mars 2023
Dear Mary,Thank you very much for selecting CASA GRANDE HOTEL for your lodging needs. We are pleased to know that you have had a pleasant time while staying with us.With your very valuable comments, we feel encouraged to improve every day in order to be able to provide the best possible service.Once again, Mary, thank for your preference and we hope to see you again in the very near future.

6/10 Satisfaisant

William

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
For a hotel, that is supposed to be the best hotel, and with the prices day charge, I would expect a different level of awareness. I when I asked for my VIP benefits they made me feel like if I was some kind of welfare case asking for some kind of handout. This was exactly the text message I received: “Señor xxx, buenos días. Disculpe respóndele hasta ahora. Lamentablemente no es posible cuándo son Reservas por internet (Expedía). Hicimos la excepción la última vez. Lamentablemente tenemos restricciones.” So they’re saying that it is not possible for them to give me any kind of upgrades when I make my reservation online, but Expedia is an online reservation app. It makes absolutely no sense for them to say that. Then she says they have restrictions. So if you have restrictions that maybe they should take their hotel off of VIP status. Because the benefits I was asking for for Expedia Gold members which I am one and have been one for years. One of the days I came to pick up one of my friends that was staying in the hotel, and I parked my vehicle in front. The parking lot and front area were completely empty. One of the doorman like some kind of parking lot patrol came and said that I have to move it I said my friend will be here in 5 min. He said we need to keep this whole space empty at all times. And again I would have no problem if there was people waiting but the hotel lobby in parking we’re completely empty. You’re telling me you can’t wait 5 min! Get off VIP!!
Séjour de 7 nuits en janvier 2023
Réponse de Maribel M. le 2 févr. 2023
Dear Mr. Ortiz,We are very sorry for the inconvenience caused during your stay.We have 7 superior rooms and most of the time they are occupied, which is why the upgrade is based on availability.We will work to improve our services in order to provide a better stay for you and all our guests.Kind regards

6/10 Satisfaisant

William

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
For a hotel, that is supposed to be the best hotel, and with the prices day charge, I would expect a different level of awareness. I when I asked for my VIP benefits they made me feel like if I was some kind of welfare case asking for some kind of handout. This was exactly the text message I received: “Señor xxx, buenos días. Disculpe respóndele hasta ahora. Lamentablemente no es posible cuándo son Reservas por internet (Expedía). Hicimos la excepción la última vez. Lamentablemente tenemos restricciones.” So they’re saying that it is not possible for them to give me any kind of upgrades when I make my reservation online, but Expedia is an online reservation app. It makes absolutely no sense for them to say that. Then she says they have restrictions. So if you have restrictions that maybe they should take their hotel off of VIP status. Because the benefits I was asking for for Expedia Gold members which I am one and have been one for years. One of the days I came to pick up one of my friends that was staying in the hotel, and I parked my vehicle in front. The parking lot and front area were completely empty. One of the doorman like some kind of parking lot patrol came and said that I have to move it I said my friend will be here in 5 min. He said we need to keep this whole space empty at all times. And again I would have no problem if there was people waiting but the hotel lobby in parking we’re completely empty. You’re telling me you can’t wait 5 min! Get off VIP!!
Séjour de 5 nuits en janvier 2023
Réponse de Maribel M. le 2 févr. 2023
Dear Mr. Ortiz,We are very sorry for the inconvenience caused during your stay.We have 7 superior rooms and most of the time they are occupied, which is why the upgrade is based on availability.We will work to improve our services in order to provide a better stay for you and all our guests.Kind regards

10/10 Excellent

Alfredo

Séjour de 2 nuits en janvier 2023
Réponse de Maribel M. le 27 janv. 2023
Dear Alfredo,Thank you so much for your rating is very important to us.We look forward to seeing you soon at Home...Kind regards

10/10 Excellent

Daniel

Séjour de 1 nuit en janvier 2023
Réponse de Maribel M. le 27 janv. 2023
Dear Daniel,Thank you so much for your rating is very important to us.We look forward to seeing you soon at Home...Kind regards

8/10 Bien

Ivan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good experience
Réponse de Maribel M. le 27 janv. 2023
Dear Ivan,Thank you for sharing your experience.We look forward to seeing you soon at Home...Kind regards

10/10 Excellent

Wendy

Séjour de 1 nuit en décembre 2022
Réponse de Nicolle le 15 déc. 2023
Estimada Wendy, muchas gracias por su puntuación. Nos alegra saber que disfruto de su estadía y esperamos volver a recibirla en algún futuro cercano.

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Réponse de Maribel M. le 23 déc. 2022
Estimada Claudia,Muchas gracias por su calificación, nos alegra mucho que haya disfrutado de su estadia.La estaremos esperando siempre en su Casa...

6/10 Satisfaisant

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The hotel is overall good but the magnetic card system to access the rooms is terrible, it is completely outdated, I had to ask for new keys every day sometimes more than once, at a time we counted 8 cards that didn’t work. This was a big frustration during the trip. Also, to access the parking using the elevator, hotel personnel need to activate access to the lower floor with physical key although the elevator allows magnetic card use for access for the upper floor and there is a security guard at the parking level at all times, another frustrating way the hotel is managed. Food was medium quality.
Réponse de Maribel M. le 23 déc. 2022
Estimado Sr.Jofre,Muchas gracias por haberse tomado el tiempo de dejar su comentario.Lamentamos mucho lo sucedido con las llaves, trabajaremos en mejorar nuestros servicios.Saludos cordiales

10/10 Excellent

Juan Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Nicolle. le 16 nov. 2022
Estimado Juan Carlos, muchas gracias por su calificación que sin duda es un aliciente para todo nuestro equipo. Nos alegra saber que disfruto de su estadía con nosotros y esperamos nos brinde la oportunidad de prestarle nuestros servicios próximamente en algún futuro cercano.Le recordamos que esta es su casa.Atte.Nicolle H.

10/10 Excellent

Roland

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly and accommodating staff.
Séjour de 3 nuits en octobre 2022
Réponse de Maribel Mamani le 31 oct. 2022
Dear Ronald,We are very happy to know that you enjoyed your stay and that the service was up to your expectations.We hope to receive you again in your Home....Kind regards

10/10 Excellent

Eduardo

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good hotel
Séjour de 1 nuit en septembre 2022
Réponse de Nicolle. le 9 sept. 2022
Estimado Sr. Wichtel, fue un gusto recibirlo y atenderlo en Casa Grande. En esta oportunidad deseo agradecerle por sus calificaciones que sin duda son un aliciente para continuar trabajando y mejorando. Nos alegra saber que disfruto de su estadía en nuestro hotel y esperamos nos brinde la oportunidad de prestarle nuestros servicios próximamente.

10/10 Excellent

Luke A

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Nicolle. le 29 août 2022
Estimado Luke, gracias por sus calificaciones que nos motivan y animan a seguir trabajando para brindar nuestros mejores servicios.Esperamos nos brinde la oportunidad de prestarle nuevamente nuestros servicios en algún futuro cercano.

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en juillet 2022
Réponse de Nicolle. le 29 août 2022
Gracias Francisco por sus calificaciones que nos animan a seguir adelante.Esperamos nos brinde la oportunidad de prestarle nuevamente nuestros servicios en algún futuro cercano.

2/10 Horrible

Hector

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
People be aware. We had booked this hotel for about a week but my mom got sick and we couldn’t travel. They didn’t give us back not even a dollar back. This is unheard of in this industry. We have reserved 2 rooms and they didn’t care about working with us. More than 2800$ gone.
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Marcela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A quiet and clean oasis after a few weeks of adventures in remote places... I only stayed one night so I can not say more. The restaurant is nice.
Séjour de 2 nuits en mai 2022
Réponse de Maribel Mamani le 1 juin 2022
Dear Guest, Thank you very much for your comment, we are glad to know that you enjoy your stay and the restaurant service. We always wait for you at HOME ... Kind Regards

10/10 Excellent

Warren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great except for the lack of an upgrade.
Séjour de 1 nuit en avril 2022
Réponse de Maribel Mamani le 1 juin 2022
Dear Guest, Thank you very much for your comment, we are glad to know that you enjoy your stay, we are sorry if we couldn't give you an upgrade. We always wait for you at HOME ... Kind Regards

10/10 Excellent

Robert

Séjour de 2 nuits en février 2022

8/10 Bien

Armin

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
El hotel y las instalaciones siempre agradables e impecables, sin embargo se nota la perdida de calidad en el desayuno y la atención del personal del restaurant deja mucho que desear, el personal de recepción no fue nada cordial al momento del check in.
Séjour de 1 nuit en octobre 2021
Réponse de Viviana Pacheco - Jefe de Ventas le 29 oct. 2021
Estimado Sr. Pînto, Muchas gracias por compartir su experiencia con nosotros. Me encantaría hablar con usted para poder hablar un poco más sobre su experiencia con nuestro desayuno. Por lo demás vamos a tomar previsiones para que no sienta una atención no cordial en ningún momento. Esperamos vuelva a visitarnos pronto. Saludos cordiales

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en mars 2020

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en mars 2020
Réponse de sales assistant le 11 mars 2020
thank you

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is located in a convenient area of the Southern part of LP. Rooms are spacious and clean, pool is great, you can see stars above when you are swimming. My only complaint is they need more plugs fo cellphone charging near bed, had to disconnect lamp to charge.
Séjour de 3 nuits en janvier 2020
Réponse de Viviana Soliz-Asistente de Ventas le 10 janv. 2020
Dear Mr. Host, Thank you very much for your comment, for us your opinion is very important, we are glad that you enjoyed your stay with us. Remember that we always wait for you in your HOME ... Best regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Viviana Soliz-Asistente de Ventas le 10 janv. 2020
Thank you/ Muchas Gracias

8/10 Bien

Pablo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente
Séjour de 5 nuits en décembre 2019
Réponse de Viviana Soliz-Asistente de Ventas le 10 janv. 2020
Muchas Gracias por su comentario. Saludos Cordiales

10/10 Excellent

Pablo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buen hotel y servicio
Séjour de 1 nuit en décembre 2019
Réponse de Viviana Soliz-Asistente de Ventas le 10 janv. 2020
Estimado Sr Pablo, Muchas Gracias por su comentario, ha sido un honor atenderlo. Saludos Cordiales