Salut, Laurent! Thank you for choosing to stay with us. We're thrilled to hear that you had a great stay. Nous espérons vous revoir bientôt!

Cher Monsieur Fabrice,Nous sommes désolés de vous entendre dire que votre séjour n'a pas été satisfaisant. Cependant, après avoir examiné ce problème de plus près, nous avons constaté que la personne qui vous a aidé ce jour-là a fait beaucoup pour vous satisfaire. Il vous a accompagné jusqu'à votre cottage et vous a aidé à porter vos sacs. Il vous a également montré où se trouvait le chauffage dans votre unité et l'a réglé entre 70 et 80 degrés selon votre demande. Il a répondu à toutes vos questions et a fait tout son possible pour vous satisfaire. Une expérience très différente de celle que vous avez décrite dans votre commentaire.Vos remarques sur notre propriété sont incorrectes. Je vous remercie de m'avoir permis de clarifier ce point.Redwood Hollow Cottages est une propriété historique avec beaucoup de charme et de caractère. C'est une expérience unique et totalement différente des hôtels classiques, c'est pourquoi les gens l'apprécient et nous font de bons commentaires. Au cours des cinq dernières années, nous avons investi beaucoup d'argent et d'efforts dans les rénovations. Notre propriété est entretenue chaque semaine par des paysagistes, une équipe de nettoyage et un personnel bien formé qui met l'accent sur l'hospitalité et la satisfaction des clients. Nous apprécions toujours les commentaires honnêtes et cherchons à nous améliorer. Cependant, dans ce cas, étant donné que vos informations sont incorrectes, nous vous demandons de bien vouloir les supprimer et de donner une meilleure reconnaissance de votre séjour et des efforts faits pour vous accueillir.Nous vous remercions,Sylvia (gestionnaire)English translation: Dear Fabrice,We are so sorry to hear you feel this way and that your stay was below satisfaction. However, upon looking further into this issue, we found that the person helping you that day did a lot to accommodate you. He walked you to your cottage and helped carry your bags. He also showed you where the heater was in your unit and set it between 70-80 degrees per your request. He answered all your questions and accommodated you as much as possible. A very different experience than the one you described in your review.Your remarks about our property are incorrect. Thank you for letting me clarify. Redwood Hollow Cottages is a historic property with charm and character. It's unique and an entirely different experience than the regular main-stay hotels, so people like it and give us great reviews. In the past five years, we have put a lot of money and effort into renovations. Our property is up-kept and well-maintained weekly with landscapers, a cleaning crew, and a well-trained staff focused on hospitality and customer satisfaction. We always welcome honest feedback and look for ways to improve. However, in this case, given your information is incorrect, we kindly ask that you remove it and give a more adequate acknowledgment of your stay and the efforts made to welcome you.Thank you,Sylvia (Property Ma

Thank you for your beautiful review, Michele! We enjoyed having you with us, and hope you come again. Thank you,Sylvia

Hello Jennifer,We deeply regret that your recent stay fell short of your expectations. We take cleanliness and maintenance seriously, and it's disheartening to hear about the issues you encountered. Rest assured, we are actively addressing these concerns to prevent recurrence in the future.We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.Warm regards,Redwood Hollow Cottages

Thank you Duane! We appreciate your support and hope to welcome you back soon.

Dear RD, Thank you for the fantastic review! We're delighted to hear you enjoyed your stay with us. Your detailed feedback about the nearby amenities and attractions is incredibly valuable to us and future guests. We look forward to welcoming you back in the future!

Thank you, Victoria, for your kind review! We are so pleased to hear you had a great stay with us. We hope to see you again real soon. Truly,Redwood Hollow Cottages

Thank you, Gregory! We are so delighted you enjoyed your stay.

We are so happy you got to meet our NuNu! He is a crazy cat... We hope to see you again. Thank you for your review, Megan.Truly,Redwood Management

We welcome you back anytime, Mary! Thank you for your review.-Redwood Management

Thank you for your review, John! We love the peace and quiet at Redwood, too. Glad you got to enjoy it and hear the sound of the waves. Truly,Redwood Management

You really do, Rick! We are glad you got to experience the laid-back nature of the cottages and landscape. We hope to see you again soon!Truly,Redwood Management

Thank you for your review!

Thank you for your review, May. We hope to see you again really soon!

Hello Bronwen, Apologies for the parking situation. If we could expand the parking structure, trust me, we would. I hope you enjoyed the landscape and the sound of crashing waves. That hopefully made up for the tricky parking situation. All the best,Redwood Mgmt.

Thank you for your review and feedback. These cottages are the perfect, cozy feel for sleeping in and waking up slowly. I'll see what I can do.All the best,Redwood Mgmt.

Hello Zachary,Thank you for your review and feedback. We have recently renovated Le Petitie Port's bathroom, bedroom, and living room. We appreciate the feedback and are always looking to improve. All the best,Redwood Mgmt.

Danke schön!

Thank you, Sara, so much for your kind and informative review! We are so happy to hear that this was one of your most positive vacation experiences; it really makes a difference to us. We hope to see you again really soon.Truly,Sylvia