Piscine extérieure, parasols de plage
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Avis sur KC Resort and Over Water Villa's

4.5 out of 5
KC Resort and Over Water Villa's
Tambon Bophut, Koh Samui, Suratthani,, 166/98, Koh Samui, Surat Thani Province

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 119 avis sur 356." "
Note des voyageurs de 8 (Bien), d’après 138 avis sur 356." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 356." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 356." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 356." "

7,8/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

Avis

4/10 Médiocre

christophe

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Déçu
Hôtel qui croit être un 5 étoiles mais qui ne vaut même pas un 3 étoiles acceuil avec un verre de tang orange? Chambre pas très propre , serviettes très sales ( on a du faire changer ) nous avions louer une chambre avec piscine privée qui était froide et pas très propre le bain à remous ne fonctionnait pas correctement ( une seule fonction possible ) l hotel est situé près d un bâtiment en ruine et de l aéroport loin de la plage bref l hotel est très vétuste et coûte très cher par rapport à ses qualités cachées nous avons séjourné plus de 10 jours dans un autre établissement de 3 étoiles qui méritait beaucoup plus que celui ci et beaucoup moins cher à éviter...
Séjour de 1 nuit en août 2019
Réponse de Art le 9 août 2019
Dear Christophe, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

8/10 Bien

mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel ne vaut pas un 5 étoiles
Séjour de 7 nuits en juillet 2019
Réponse de Art le 23 juil. 2019
Dear Mohamed, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

8/10 Bien

Cedric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Très belle petite maison au dessus de la piscine avec personnel très accueillant et fort sympathique. Le seul petit problème étant la pompe de la piscine un peu bruyante la nuit.
Séjour de 7 nuits en avril 2019
Réponse de Art le 27 avr. 2019
Dear Cedric, Thank you so much for your review. It was good to hear that you had a very good time staying with us. Should you have any suggestion in term of any improvement please feel free to drop us a message as we love to listen all the feedback from the customers. Thanks again for staying at KC Resort & Over Water Villas. Regards, Art/Resort Manager

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
L hôtel comme expedia ne sont pas sérieux l hôtel aucune classe et expedia on ne peut pas compter sur eux
Séjour de 17 nuits en août 2017
Réponse de Management Team le 26 août 2017
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future and we do hope that this will not been ruin your perception KC Resort & Over Water Villas. Once again many thanks indeed for your kind value comment & information. Best Regards,

6/10 Satisfaisant

claude, muret

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hôtel accueillant proche de la plage,
Difficile de parler de notre expérience car depuis que nous sommes arrivés il pleut et donc nous piuvons'rien visiter
Réponse de Khun Pong le 10 juin 2018
Dear Claude Warmest Greeting From KC Resort & Over Water Villas Samui Thank you very much for your Share your time to review us of your recent stay at our property. 'm very so sorry about the weather not nice in the period you stayed with us. but is normally the weather should be nice. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained, training service minds and comfortable atmosphere. Once again many thanks indeed for your kind value comment & information, look forward to serving you again in the future. Best Regards Sattaya Kuraied Mr. Operation Manager

8/10 Bien

ali, Le Treport

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Hôtel très agréable avec un service de très bonne qualité, une vue magnifique depuis la piscine et le restaurant, buffet petit déjeuner exceptionnel. Manque de sourire pour certains à l'accueil.

8/10 Bien

Fabrice S.

Les points forts : Propreté et personnel et service
Séjour en couple
Dans l'ensemble, notre séjour a été acceptable. Néanmoins, je dois dire que j'ai été déçu par le rapport qualité/prix. En effet, le secteur villas et vieux et mérite d'être entièrement refait. La nuit, nous avons été dérangés par les moteurs de l'aire conditionné ainsi que de celui de la piscine. J'en ai informé le personnel qui a envoyé immédiatement un technicien, mais rien à faire. Ceci a duré tout notre séjour. Si le buffet du petit déjeuner était très bon, il n'a jamais varié en 2 semaines. Enfin, un point très positif, il est à relever que le personnel de cet hôtel est vraiment aux petits soins avec la clientèle. Merci à eux. Pour terminer, j'aurais apprécié de rencontrer le personnel de la direction.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fuyez !! Cher pour rien Pas de soleil dans la piscine Perché sur une montagne donc navette pour quitter l'hôtel D'une manière générale l'hôtel et vétuste
Réponse de Sattaya Kuraied Mr. le 14 juil. 2018
Dear Guest Greeting from KC Resort & Over Water Villas. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next afew months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value comment & information Best Regards, Sattaya Kuraied Mr. Operation Manager

10/10 Excellent

Aurelie, PARIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hotel
Très bel hôtel, service impeccable. A faire pour se détendre ou en couple.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Déçu vu les avis donnés
séjour agréable car hôtel à l'écart de la vie nocturne et qui devait être au top mais qui manque maintenant de cachet vu un entretien insuffisant. L'emplacement est un peu éloigné du centre si vous n'aimez pas marcher.

8/10 Bien

Nicolas, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle vue depuis cet établissement
Excellente semaine passée au sein de cet établissement avec un personnel à l'écoute, une chambre water Villa confortable avec vue superbe sur la mer.

6/10 Satisfaisant

jean marc tootsie

Les points forts : Propreté et confort de la chambre
Endroit sympathique mais surtout les waters Villas
Tout d abord nous sommes arrivés de nuit et là !! superbe impression! Notre chambre des waters Villas !! Top !! Rien a redire , excepté la clim obligatoire un peu bruyante .. Le lendemain matin au petit déjeuner , grande déception du restaurant qui aurait vraiment besoin d être relooke, nous avons eu la sensation d être dans une cantine , il en ait de même pour la piscine commune de l hôtel des travaux de réfection son nécessaires et voir même urgent mais le point le plus choquant c est qu une grande partie de la vue de l hôtel est complètement masquée par une construction gigantesque abandonnée d un autre hôtel en ruines dont les photographes qui ont réalisés le site ce sont bien gardés de montrer ! En résumé cet hôtel est loin d être un cinq étoiles tant au niveau du site que des prestations !!

10/10 Excellent

emma

Les points forts : Propreté, personnel et service, confort de la chambre
super
Sejour magnifique personnel de l hôtel au top super hôtel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rapport qualité prix de ne pas etre en bord de mer

8/10 Bien

Smile, Paris

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent rapport qualité/prix
Pour la 2ème année, nous avons séjourné en famille durant l'été plus de 2 semaines dans cet hôtel 4 étoiles qui constitue un excellent compromis. Sa localisation, son calme, sa piscine, la gentillesse du personnel nous permettent de passer de très bonnes vacances. En navette ou à scooter nous pouvons rayonner sur l'île et rejoindre facilement toutes les lieux d'activités. Très bonne restauration sur place. Free Shuttle pour l'hôtel KC Beach sur la plage à Chaweng. Hôpital international à proximité. Au retour d'une journée bien remplie, prendre sa douche ou un bain dans le double jacuzzi sur son balcon face à la mer. Que du plaisir !

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2020

10/10 Excellent

Antony L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Scenic view
Beautiful hotel, in and scenic place, amazing staff!
Séjour de 1 nuit en février 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Die Zimmer sind gross. Frühstück keine gute Auswahl. Viel zu wenig für ein 5 Sterne Hotel. Pool fast immer im Schatten. Wenig Liegestühle. Personal sehr freundlich und zuvorkommend.
Séjour de 9 nuits en février 2020
Réponse de PATCHPONG le 2 mars 2020
First, let me just say that I was very sorry to read you felt your experience was not live up to your satisfactory. We really do strive to offer guests unique and memorable experiences so it is disappointing to know we let you down on this occasion because of some mistakes. On behalf of the whole team, I apologize once again that your stay was not completely at the level it should have been at. Your valuable feedback is much appreciated and helps us to further enhance our product and guest experience. We would really like to turn this experience around and make your next stay a memorable one. I hope to welcome you back to the hotel someday soon. Yours sincerely,

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic 5 night stay in an over water villa
Our stay was perfect.it was exactly what we wanted. The overwater villa is very spacious and the bed was very comfortable. The pool was brilliant and the glass floor in the villa looking into the pool was amazing. The views were stunning from the sun deck as well.overall the accomodation exceeded our expectation.we had a brilliant time and i would recommend the villas to anyone looking for something private and unique. Oh and i mustn't forget to mention the hot tub which comfortably accommodated 2 people and the views again were incredible. The staff were so attentive and personable. They made us feel special. There are a few shops and restaurants within 10 mins walk from the hotel but the main chaweng area is realistically a short taxi journey away. I suggest you make use of the free buggy service which picks you up from the bottom of the hill and takes you to your room. Its not a huge walk but its very steep.i did the walk once and regretted it. Overall we certainly did not regret paying extra for the villa and will definitely be staying again when we return to koh samui this time next year.
Séjour de 5 nuits en février 2020
Réponse de Patchpong le 25 févr. 2020
Dear Mr. Richard Thank you so much for this wonderful feedback! I have enjoyed reading your comprehensive comments and couldn’t wait to share it with the team. We are very happy to hear that you love our resort location as same as glad to hear you found our teams to be wonderful, warm and friendly and rest assured we are working continuously to keep improving even further. As we all know that our guest's happiness while staying with us and their well-being is the utmost important goal we strive toward and your review is a great encouragement to pursue our efforts. We couldn’t be happier to know that we successfully achieved our mission of delivering a truly memorable holiday for you. We do hope that the overall experience was memorable and that you will return soon. Regards, Management Team

8/10 Bien

Anu

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Hotellia mainostetaan viiden tähden hotelliksi mutta vastaa max kolmea tähteä. Hotelli kaipaa päivitystä. Aamupala oli kovin suppea ja valmiiksi paistetut kananmunat olivat kylmiä. Jogurtit oli annostelu kuppeihin mutta ne eivät olleet kylmässä. Sänky oli mielyttävä. Parvekkeelta oli mahtavat näkymät. Poreamme kaipaisi huoltoa. Ilmastointijärjestelmä oli erittäin likainen. Hotelli sijaitsee korkealla mäellä mutta sinne oli järjestetty kuljetus joka toimi hyvin. Henkilökunta oli avuliasta ja ystävällisiä.
Séjour de 12 nuits en janvier 2020
Réponse de Boy le 13 févr. 2020
Thank you so much for sharing your great review about your stay at KC Resort & Over Water Villas! We are glad to learn that you have enjoyed a great holiday with us. It is with great pride that we read your comments about your appreciation of staff service and that we learn how our staff was able to accommodate you so. Your high praise is most welcome! Once again, thank you for your lovely feedback and for awarding us a perfect score. The whole team sends their regards and we greatly look forward to welcoming you back on your next trip to our hotel. Sincerely yours, Management Team

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
If i came back to this island - i would stay here again. Next time i would go for the room with the swimming pool - if u can afford it! Do it! Breakfast was great. Hotel was spotless. Clean rooms Great staff. Wifi was spot on everywhere. Your far enough away from the main strip - but walking distance. Bir of a tourist trap but great never the less.
Séjour de 1 nuit en janvier 2020
Réponse de KC Hotels & Resorts Management Team le 20 janv. 2020
Hi lan Thank you so much for your kind review regarding facilities around the resort. We hopefully you're impression as stayed with us on that periods. Whenever, you return to the KC Resort & Over Water Villas again, you're warmly welcome from us. Best Regards, KC Hotels & Resorts Management Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had the over the water villa which made my stay a lot more pleasing. The hotel is very old. Buffet breakfast was very ordinary. Staff very helpful. The view was spectacular. They have a daily bus that takes you to their sister beach hotel which we used. The hotel also has a buggy service that takes you up and down the hill so you don’t have to walk.
Séjour de 3 nuits en janvier 2020
Réponse de Beer le 6 janv. 2020
Dear Valued Guest, Thank you so much for your kind review. We really appreciated of you stayed with us on that periods. We will take from your comment to improve some spot for any our valued guests for next time. Whenever you return to KC Resort again, you're warmly welcome from us.

10/10 Excellent

Atle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de KC Resort Management Team le 23 janv. 2020
Thank you for kind feedback 10/10, and hope the next future welcome you again.

10/10 Excellent

Matthew

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de Art le 13 nov. 2019
Dear Matthew, Thank you so much for your rating us. We hope you had a great time staying here at KC Resort. Should you have any suggestion please feel free to drop us a message as we would love to listen all the feedback from the customers. We hope you would consider us as a place to stay for your next time holiday. Best regards, Art - Resort Manager

10/10 Excellent

SURAYA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Koh Samui ve KC oteli
Inanılmaz güzeldi. İlk geldiğimiz gün ben sinirlenmiştim böcek var yemekleri acı diye. Ama o kadar iyi insanlar var ki kaldığımız otelin insanlari hele çok iyilerdi. On gün çok çabuk geçti ve asla kötü bir deneyim yaşamadık. Otelimizin personelleri güler yüzlü, kibar ve saygılı davrandılar. Hepsine burdan da tekrar teşekkür ederiz. Koh samui de güzel bir balayı yaptık. Hem ucuz hem de çok güzel bir yer. KC otelinde kalmak isteyenler varsa eğer oraya taksiyle gitmeyin otel personellerine para ödeyin ve onların getirmesini sağlayın yoksa taksi 400 baht alır ve bu orda çok büyük bir para. Havalimanı sabah saat 4te açılıyor bilginiz olsun o yüzden erken gitmeye çalışmayın bizim gibi. Giderken güneş kremi falan almayın orda daha ucuz. Sinekler biraz dışarda vakit geçirirken rahatsız edebilir ama merak etmeyin sinek kovucu sprey sıkabilirsiniz. Konaklama konusunda bence biz en güzel yerlerden birinde kaldık çünkü KC otelinin üçüncü katında kaldık ve tüm manzarayı görebiliyorduk. Herşeyde yardımcı oldular ve asla bunun için ekstra para almadılar. Gitmek isteyenler varsa tavsiye ederiz. Özellikle balayı için mükemmel bir yer :)
Séjour de 9 nuits en octobre 2019
Réponse de Beer le 28 oct. 2019
Hi SURAYA Thank you for staying with us and review. We appreciated of your review and will improve any inconvenience to distract you during stay with us. We hope you are happy of your Honeymoon at KC Resort & Over Water Villas. Whenever you return here, you're warmly welcome from us. Best Regards, KC Hotels & Resorts Management Team

10/10 Excellent

Praba, Kuala Lumpur

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a good time in KC for a night, too short. Stayed in garden room, the space was huge but a bit aged. They provided baby cot with no charge for my 6 month old baby. The view from the hotel is amazing as it’s located in hill top. From the rooftop, flights landing and take off from airport can be seen, other side is Water villas & the beautiful end of beach. Buggy is there for any movement and it’s walking distance to nearby restaurants. Breakfast was sufficient. Hospitality from staffs are good. Will be back in future again.
Séjour de 1 nuit en septembre 2019
Réponse de Art le 28 sept. 2019
Dear Praba, Thank you for your lovely reviews. It was great to hear that you had a good time staying with us but unfortunately, it was too short maybe next time I'm sure that you would prefer to stay longer. Thanks again for staying at KC Resort and we do hope that you will come back and stay longer next time. Regards, Art/Resort Manager

8/10 Bien

Miosoti

Séjour de 1 nuit en août 2019

4/10 Médiocre

Lior

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The jaccuzi in the room was old and rusty. The colour of the jaccuzi had turned from white to yellow so it was very unpleasant and the taps were completely rusty. The staff at the front desk abd the reception were not helpful. We came to check in and waited for the room (because it was not ready in time) for half an hour and the staff didn’t even offer us a drink. The workers were impatient and quite rude. In addition, the coffee was not included on the breakfast and cost 100 bth for a cup. We booked a boat through the hotel to Ko Tau and they were not helpful and did not explain that we have to get a very expensive cab to the peer. The only good part were the staff in the dining room and at the pool that were very nice. Especially Dean that was in charge of the omlettes- she was so kind and very good at her job. Also the guards and buggy drivers were nice and helpful.
Séjour de 8 nuits en août 2019
Réponse de Art le 14 sept. 2019
Dear Lior, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

10/10 Excellent

Anton

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Underbart- och prisvärt hotell med extra allt!
Fantastiska fem dagar på paradisön Koh Samui och KC Resort gjorde det hela ännu bättre. Stort plus för att hotellgäster från ”Over Water Villas”, även är välkomna till KC Resorts Beach Villas nere vid Chaweng stranden. Jag tror nästan det spenderades minst lika mycket tid där, som på det egna hotellet. Lyxigt att kunna välja och gratis shuttleservice från hotellet två fyra gånger om dagen!! Ett fantastiskt fint hotell med utmärkt service från personalen. Fin utsikt över havet från både poolområdet och frukostbuffén (som var varierande med inslag av västerländsk matkultur blandat med det bästa från thailändska köket). Enda negativa med vistelsen var mitt något slitna rum som tilldelades. Det var lampor som inte fungerade, många ”byggnadsmissar” i badrum, som drar ner helhetsbetyget. Gymmet var också en besvikelse för ett hotell i denna prisklass och ”stjärnor”.
Séjour de 6 nuits en août 2019
Réponse de Art le 24 août 2019
Dear Antpn, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
バルコニーからの景色が素晴らしい！
Séjour de 4 nuits en août 2019
Réponse de Art le 24 août 2019
Dear Guest, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
空港に近いホテル
到着時にフロントの受付にスタッフが一人しかおらず、しばらく立ったまま待たされた。そのスタッフもゲストに対応中だったため、何も言われずどうしてよいかわからない状態が続きました。客室は広くて良いのですが、エアコンの温度調節が効かなかったり、トイレの排水に時間がかかったりと少し困ってしまった。バスアメニティも、シャンプーとボディシャンプーのみで、歯ブラシやコンディショナーは持参したものを使用しました。空港に近いため、こちらのホテルを利用しました。空港までは、早朝時にタクシーで１０分程。寝るだけだったので、それほど問題ではありませんでしたが、もう少し快適に過ごしたかったです。
Séjour de 1 nuit en août 2019
Réponse de Art le 20 août 2019
Dear Guest, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en août 2019
Réponse de Beer le 3 oct. 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
La struttura in se e’ molto carina, a 10/15 min dal centro della movida. Personale davvero scarso, sempre scocciati in qualsiasi richiesta, non capiscono una parola di inglese. Se non avete grosse pretese ma vi serve la centralità... e’ ottimo, ma in bocca al lupo se dovete fare qualsiasi cosa che obbliga contatto con il personale.
Séjour de 1 nuit en août 2019
Réponse de Art le 13 août 2019
Dear Guest, Thank you for your review us. It was good to know that you like the hotel structure and the location. Your comment on staff using English is very important we will get them to improve to the better. Once again, thank you so much for your staying at KC Resort and we hope that you will come back to visit us again. Regards, Art - Resort Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Problem with A/C
The first night the A/C wasn’t working properly and even though requested to be moved they brought us a fan. In the morning we complained again and then they moved us. This room was very good. Drinks at the bar were very small and expensive, basically the same price as at home. Breakfast was good and they make to order eggs but took a while to get. Many guests and only 2 people making the egg orders. Most everyone tried very hard to give good service. I expected the hotel to be at the beach as their name of Over Water Villas but wasn’t. Very misleading name but after I got there I realized that most hotels were the same and had misleading names.
Séjour de 2 nuits en août 2019
Réponse de art le 9 août 2019
Dear Denis, Thank you for your reviews. It was good to learn feedbacks and comments from you. Firstly, I apologize for A/C was not working on your first-night stay, the drinks price and breakfast which we will get them improved as soon as possible. I hope you would consider us again in the future. Regards, Art-Resort Manager

2/10 Horrible

Voyageur vérifié

Voyage en groupe
La struttura e’ nel complesso molto carina, ma il personale lascia a desiderare, dal primo all’ultimo. Ci sono molti altri hotel belli in quest’isola
Séjour de 3 nuits en août 2019
Réponse de Art le 14 août 2019
Dear Guest, Thank you for your reviews. We will address and improve on what you have commented on. Thanks again for staying with us, we hope that you will come back again in the future.

8/10 Bien

iku

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
綺麗。清潔感があり良い。
Séjour de 3 nuits en juillet 2019
Réponse de art le 31 juil. 2019
Dear iku, Thank you so much for your comment and we glad that you were happy with the room whilst you were staying here. We hope that you would consider us again for the place to stay next time of your holiday. Best regards, Art / Resort Manager

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fremragende hotel med store værelser, lækker indretning og spa på badeværelset med udsigt. God service og renlighed.
Séjour de 2 nuits en juillet 2019
Réponse de Art le 22 juil. 2019
Dear Christina, Thank you so much for your review. It was good to know that you had a very good time and happy while you were staying with us. Should you have any suggestion for us the make it even better please feel free to do so. Thanks again for staying at KC Resort, we hope you will come back again in the future. Regards, Art - Resort Manager

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Very poor attitude of F&B manager. We had special request for vegetarian food. Instead of being helpful and willing to listen, he wasn’t just ready to even reply properly. We have travelled the world over but never ever have faced staff with such rude behaviour. We understand that at some places and over some times, food of our liking isn’t available and we don’t mind that. However, the manager over here, he was soooo rude..... never expected such behaviour from him. This was our 3rd visit to Thailand. Our previous experience with properties such as Amari etc were simply super, but not this time at K C Resorts....the behaviour of indifference started with F&B manager, and continued with bell boys, housekeeping staff and all. Only saving grace was Sonia, at reception who was quite helpful.
Séjour de 2 nuits en juillet 2019
Réponse de Art le 27 juil. 2019
Dear Guest, Thank you for your comment and I would like to say sorry that we could not make you satisfy with our breakfast service that you requested. Our breakfast is set variety everyday with choices of food for guest selection. We hope that your experience here with us would not make you feel off and we always welcome you to visit us again in the future. Best regards, Art - Resort Manager

8/10 Bien

Shelley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2019
Réponse de Art le 24 août 2019
Dear Shelley, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a nice and very cheap resort. For the pricing the quality was fair. It is on the hillside and 2km away fromnthe city center which makes it a bit inconvenient but on the other hand it is quiet. There is a shuttle bus in the morning and in the afternoin to the KC beach resort (different KC owned hotel closer to the beach and the city center) but only one shuttle back to the hotel in the morning which makes it a little bit annoying to return back to the hotel after spending time at the beach. A better shuttle timing for return busses would be appreciated. The breakfast in the morning is ok but I would say it is nothing special. I had in Bangkok in a 3-star hotel more choices. But on the other hand the price for the resort hotel was very low. The room is sspacious, includes all necessary amenities, a nice balcony to spend the mornings and evenings on, a refreshing pool. The staff is very helpful and supporting. They helpedme finding lost sunglasses and theythe brought them back to me. They are talkative, remeber your name which gives this place an atmosphere of being welcomed. I recommend this place for people who like to spend some days at a quiet resort but I do not recommend it to picky resort-lovers.
Séjour de 5 nuits en juillet 2019
Réponse de Art le 15 juil. 2019
Dear Shelley, Thank you so much for your time reviewing us. It was good to hear that you had spent a good quiet time with us, a few things you recommended such as the breakfast we keep improving to make all the guest satisfied. Thanks again for staying with us and I hope that you would come back again in the future. Best regards, Art / Resort Manager

6/10 Satisfaisant

Sandy

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel is nice and is located on a hill. The staffs are friendly and greet my boyfriend and I whenever we pass them. BUT BE AWARE of BED BUGS! On the first night, everything was fine until the second night (when housekeeping change the sheets). My boyfriend and I came back after a long day, we showered and change. Afterwards, we laid on the bed which felt as if someone threw sand all over it.. So, we just brushed it off..UNTILthe next morning, my boyfriend and I was covered with BED BUG BITES.. we knew it wasn't mosquitos bites because these bite marks we're in a line and had a pattern. Usually moquito bites mark are spread out randomly throughout the body. These bites were swollen, had clear fluid sweeping, and was extremely itchy. What felt like sand on the bed was actually bed bugs.... We stayed in RM 314. Im note sure if it's just that room or if it was the bed/sheets we slept on. With that said, PLEASE BE AWARE regarding your choice of staying at KC RESORT. Despite the friendly staff, we would give this place a THREE STAR because of the bed bug incident, unsanitary deep soak tub on the balcony, and inadequate A/C. I hope you find this review helpful and assist you in finding the best resort to stay in during your time in Thailand! (-:
Séjour de 3 nuits en juin 2019
Réponse de Art le 24 juin 2019
Dear Sandy, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us and I do apologize for unexpected bed bug bites so, I will investigate and improve it straight away to avoid it happens again in the future. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

10/10 Excellent

Peter&Bella, Melbourne, AU

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The impeccable staff service is made the hotel exceptionally stand out from the rest. There is no task to hard for them, they are readily available and performance exceeds our expectations. Shout out to Jeen from concierge services, S from the view restaurant and Don, the bartender. These staff have made our stay comfortable, welcoming and relaxing.
Séjour de 9 nuits en avril 2019
Réponse de Art le 8 mai 2019
Dear Peter&Bella, Thank you so much for your time reviewing us. It was such a nice comment we received from you and knowing that you were happy with our service and also the staff. Should you have something to suggest in term of the improvement please feel free to let us know. Thanks again for staying at KC Resort, I hope that you will consider us again for the place to stay on your next time holiday. Best regards, Art/Resort Manager

8/10 Bien

Tracey

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely time spent at this hotel - our room was fabulous with the most amazing view we had the Grand Junior Suite - breakfast was ok could be improved with a few more options - staff were extremely helpful always ready to assist with a smile - special thanks to Jeen who really does go out of his way to ensure you are looked after - the pool itself we found very relaxing - the sun loungers could do with an upgrade - tiled area around pool very slippery I am hoping hotel management will address this issue - their are some repairs being done at the hotel and yes the other comments saying the hotel could do with a makeover are correct - but in saying that the hotel is still a great place to stay and it should not stop you from having a great time here - the views are exceptional as are the stafff so I would definitely recommend - the hill leading up to the hotel should not cause any problems as the staff are always ready to take you up and down in the buggy this was an excellent service - thanks team we had a great holiday 🌴😃
Séjour de 11 nuits en avril 2019
Réponse de Art le 29 avr. 2019
Dear Tracey, What a nice reading your reviews. I am happy to know that you had a great time staying with us with the service to received from our staff, the breakfast will be improved as you mentioned. At the swimming pool area that slippery, we have noticed that and now it's on our project to improve it better by putting non-slipped rubber mat to ensure that every guest is safe from using the swimming pool as well as some other place that need doing. Thanks again for staying with us and I hope you will come back seeing us again on your next time holiday as we always love to welcome you back, if you could spread your word saying how happy you were at KC Resort it'll be wonderful! Best regards, Art/Resort Manager

8/10 Bien

Ralin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The rooms were spacious and nice. It’s just at the top of the hill, it’s hard to walk down to the store without having the buggy service. At one time the cleaning didn’t start until around 2:30 which I had to wait outside until it’s finish to go in and rest. Later I had to inform the front desk to have the rooms clean earlier so we all can rest.
Séjour de 3 nuits en avril 2019
Réponse de Art le 20 avr. 2019
Dear Ralin, Thank you for reviewing us and it was good to hear that you were happy with the room and the location. I apologized for the room that did not get clean until late for the day. It was good to know and learn so, we will definitely improve on this. Thanks again for staying with us and I do hope you will consider us again for your next time holiday place to stay. Best regards, Art/Resort Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel boasts wonderful views, an unbeatable lap pool, and a terrific location, Great value for the pirce
Séjour de 7 nuits en janvier 2019
Réponse de Art le 5 mars 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very clean and very well kept. The rooms were very clean as well. The staff was very helpful and nice.
Séjour de 4 nuits en janvier 2019
Réponse de Art le 5 mars 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great overwater villa, shuttle to the beach resort was a great bonus and room was always clean, breakfast was okay
Séjour de 5 nuits en janvier 2019
Réponse de Art le 5 mars 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff are amazing The over water villas are perfect The hotel itself in the main building is slightly dated If booking go for the villas you won’t be disappointed
Séjour de 4 nuits en janvier 2019
Réponse de Art le 5 mars 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en janvier 2019
Réponse de art le 5 mars 2019
Dear Guest, Thank you so much for your rating us.

8/10 Bien

Nayo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ホテルとビーチが離れているが、バイクレンタルしたので、問題はなかった。ホテルのプールは眺めがいい。しかしながら、スピーカーまで持ち込んで大音響でインド歌謡をながしていたインド人に呆れた。また、レストランで飲んだグラスワインはとても不味かった。
Séjour de 1 nuit en décembre 2018
Réponse de Art le 3 mars 2019
Dear Nayo, Thank you so much for your feedback. Your comments are good for us in term of the improvement, we will focus on a few things that wasn't quiet up to standard as mentioned. I hope you come back and try our improve on your next visit. Thanks again for have been with us. Best regards, Art / Resort Manager