Villa, 1 chambre, piscine privée, en front de mer (Club Access) | Minibar, coffres-forts dans les chambres, bureau, chambres insonorisées
Vérifier la disponibilité

Avis sur Hyatt Regency Koh Samui

5 out of 5
Hyatt Regency Koh Samui
99/11 Moo 5, Koh Samui, Surat Thani

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 153 avis sur 213." "
Note des voyageurs de 8 (Bien), d’après 40 avis sur 213." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 213." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 213." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 213." "

9,6/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

nicolas

Les points forts : Propreté, personnel et service, confort de la chambre
Parfait pour se relaxer
Hôtel récent, chambre très grande, calme propre et confortable. Très bon service, petit déjeuner et salle de gym. L’hôtel est un peu excentré mais des taxis sont disponibles à la réception pour rejoindre le centre (300 thb) ou fisherman village (400 thb). Parfait pour se relaxer !
Séjour de 4 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 22 déc. 2023
Cher Nicolas,Merci d'avoir partagé votre expérience sur Hotels.com. Nous sommes ravis que notre hôtel ait été parfait pour votre détente.Nous sommes fiers de fournir un excellent service, et vos commentaires sur la propreté, le calme, et le confort de nos chambres nous enchantent. Nous sommes impatients de vous accueillir à nouveau au Hyatt Regency Koh Samui pour une autre expérience relaxante à l'avenir.Cordialement,

6/10 Satisfaisant

Philippe

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
gentillesse du personnel - plage inexistante- difficile de se baigner - hotel isolé et pas de navette mise à disposition par l’hôtel - rapport qualité prix très moyen
Séjour de 7 nuits en juin 2022

10/10 Excellent

John

Voyage en famille
Staff was super friendly.
Séjour de 4 nuits en mai 2024
Réponse de The Hyatt Regency Koh Samui Team le 27 mai 2024
Dear John,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good!!
Séjour de 3 nuits en avril 2024
Réponse de The Hyatt Regency Koh Samui le 25 mai 2024
Dear Guest,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,

10/10 Excellent

oron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good hotel great service need to clean better the rooms
Séjour de 5 nuits en mai 2024
Réponse de Hyatt Regency Koh Samui Management le 20 mai 2024
Dear Oron,Thank you for the 5-star review! We're glad you enjoyed the hotel service. We apologize the room cleanliness fell short. Your feedback is very valuable to us, and we'll be sure to address this with our housekeeping staff to ensure all rooms meet our high standards.Thank you again for your feedback. We hope to welcome you back soon for a truly spotless stay!Sincerely,

10/10 Excellent

shashi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hyatt Regency Koh Samui Management le 12 mai 2024
Dear Shashi,Thank you so much for taking the time to leave a fantastic 5-star review on Expedia! We are thrilled that you enjoyed your stay with us. We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Svetlana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel staff was very friendly and helpful. Ideal for families with kids
Séjour de 8 nuits en avril 2024
Réponse de Hyatt Regency Koh Samui Management le 12 mai 2024
Dear Svetlana,Thank you so much for your 5-star review on Expedia! We're delighted to hear you had a wonderful experience and found our staff friendly and helpful.We hope to welcome you and your family back again soon.Warm regards,

10/10 Excellent

Ori

Séjour de 6 nuits en avril 2024
Réponse de Hyatt Regency Koh Samui Management le 20 mai 2024
Dear Ori,Thank you for the fantastic 5-star review! We're so happy you had a wonderful stay. We appreciate your feedback and strive to deliver exceptional service. We hope to welcome you back soon!Sincerely,

10/10 Excellent

Hafees

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for our family wedding. Can’t fault the hotel.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Koh Samui Management le 12 mai 2024
Dear Hafees,Thank you for leaving a perfect 5-star review on Expedia! We're so happy to hear that your family wedding went smoothly. We're delighted to hear you had a flawless stay - perfect for a special occasion!We wish you and your family all the best and hope to welcome you back again for another delightful stay.Warm regards,

10/10 Excellent

Yael, Austin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely perfect stay! Highly recommended! One minor thing to keep in mind, the hotel's beaches have some rocks, so we needed to go to other beaches.
Séjour de 6 nuits en avril 2024
Réponse de Hyatt Regency Koh Samui Management le 18 avr. 2024
Dear Yael,Thank you so much for taking the time to leave a perfect 5-star review on Expedia! We're thrilled to hear that you loved your stay with us. We appreciate your kind words and recommendation!We'd love to welcome you back for another perfect stay in the future.Sincerely,

4/10 Médiocre

Chris

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We loved our welcome drinks and front desk staffs. We loved the atmosphere by the beach, pools, the pool staff was very friendly and SeaSun restaurant staffs were friendly and made us delicious cocktails. We booked 4 rooms to surprise my family for the Thai New Year all the way from New York City. The issues were 2 rooms out of 4 rooms had some facilities problems. First room issue was the outlet in the bathroom and AC unit wasn’t working. We called front desk and they be able to sent someone from maintenance to fix it luckily. The second room issue was the front door couldn’t locked and unsafe, AC unit was working very poorly. We called and they be able to responded on 1 out of 2 and fix the AC unit but never responded to fix the front door that couldn’t lock for the rest of the stay. It was 4 days 3 nights stayed. Buffet staffs were so rude to my auntie. One of the staffs were asked if we need any drinks, juice, coffee or anything to start the breakfast buffet. The staff responded was “juice you can help yourself at the bar we do not offer juice service to the table” meanwhile at Sri Panwa they be able to assist us with the very basic simple inquiries without hesitation or any kind of attitude. We definitely not looking forward to come back with my whole family of 14 people and the amount of the money that we spent it should be minimal issues regarding all the issues were occurred during our stays to celebrate our Thai New Year nor stay for the future.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Koh Samui Management le 13 mai 2024
Dear Chris,Thank you for your feedback after your recent stay. We loved hearing you enjoyed the welcome drinks, friendly staff, and the beautiful beach ambience.However, we're truly sorry about the problems in two of your rooms. This fell short of your expectations, and we're taking steps to prevent it from happening again.We're also disappointed to hear about the service your auntie received at breakfast. Hospitality is a priority, and we'll address this issue with the staff.We understand your hesitation to return, but we hope you'll give us another chance to show the improvements we're making based on your valuable feedback.Thanks again for choosing us!Sincerely,

8/10 Bien

Carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Koh Samui Management le 13 avr. 2024
Dear Carolina,Thank you so much for taking the time to share your experience with us. We're delighted to hear that you had a wonderful stay at Hyatt Regency Koh Samui.We can't wait to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Bien

Ulrich

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great state of the art holiday hotel - quiet, great service of the employees who are extremely nice and service oriented. Not one of those overcrowded hotels. If you want all inclusive and cheap food you may want to book somewhere else - this hotel is a little bit more on the pricy side.
Séjour de 11 nuits en mars 2024
Réponse de Hyatt Regency Koh Samui Management le 7 avr. 2024
Dear Ulrich,Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that you enjoyed our hotel and the exceptional service provided by our team. We appreciate your understanding regarding the pricing and food options. We focus on providing high-quality, freshly prepared meals, we have a variety of dining options to suit different preferences.Thank you and we look forward to welcoming you back again soon.

10/10 Excellent

Wafa H

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning views. Excellent service, good dining
Séjour de 5 nuits en mars 2024

8/10 Bien

Sam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant Lagan cuisine or whatever it was called gave me and my brother both severe food poisoning for the entire day. Was the only meal we ate that day so we were 100 percent sure. Do not recommend the restaurant and don’t eat the chicken pad Thai. Not the hotels fault really but was very disappointing. We were living in the bathroom for about 30 hours.
Séjour de 5 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 26 févr. 2024
Dear Sam,Thank you for your feedback on your food and beverage experience. Our guests’ safety and well-being are our top priority. Our culinary team has conducted a thorough investigation into the matter. Please rest assured that we will continue to improve our service.Best regards,

10/10 Excellent

Marita

Séjour de 3 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 27 mars 2024
Dear Marita,Thank you so much for taking the time to share your feedback. We were so happy to see your 5-star review on Expedia! We appreciate you choosing our hotel and we look forward to welcoming you back again soon for another wonderful stay.Warm regards,

10/10 Excellent

ANDREAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sehr angenehm mit Kindern und abseits von dem etwas chaotischen Alltag in Thailand
Séjour de 6 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 18 févr. 2024
Lieber Andreas,Vielen Dank für die 5-Sterne-Bewertung auf Expedia! Es freut uns, dass Sie Ihren Aufenthalt bei uns als angenehm und kinderfreundlich empfunden haben. Wir schätzen Ihr Vertrauen und hoffen, Sie bald wieder bei Hyatt Regency Koh Samui begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 Excellent

Lorena

Séjour de 5 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 18 févr. 2024
Dear Lorena,Thank you for giving us a perfect 10 on Hotels.com! We're thrilled to hear about your positive experience. We truly appreciate your support and look forward to welcoming you back soon. Best regards,

10/10 Excellent

Manish

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent arrangements, hotel staff especially the hotel manager Mr Kumar and villas assistants Base and Tara were great.
Séjour de 5 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 18 févr. 2024
Dear Manish,Thank you for taking the time to share your positive experience with us on Hotels.com! We are delighted that you found our arrangements excellent and that our dedicated team, including our hotel manager Mr. Kumar and villa assistants Base and Tara, contributed to making your stay memorable. We will be sure to pass your compliments on to them personally. Thank you once again for choosing Hyatt Regency Koh Samui. We look forward to welcoming you back soon for another perfect stay!Sincerely,

8/10 Bien

Adel, jeddah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its totally not clean the po
Séjour de 3 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 14 févr. 2024
Dear Adel,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and we will address this issue immediately to ensure that it does not happen again in the future. If there is anything else we can do to make your stay more enjoyable, please let us know. Best regards,

10/10 Excellent

James

Séjour de 3 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 14 févr. 2024
Dear James,Thank you for awarding us a perfect 10 out of 10 on Hotels.com! We're delighted to hear about your exceptional experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering outstanding service.We look forward to welcoming you back for another fantastic stay. If there's anything specific you loved about your visit, please feel free to share. Warm regards,

2/10 Horrible

Farid

Séjour de 6 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 14 févr. 2024
Dear Farid,We apologize for any inconvenience you may have experienced during your stay. We strive to provide the best possible experience for all of our guests and we would appreciate it if you could provide us with more details about your specific concerns. Your insights will enable us to take swift corrective actions.Thank you for bringing this to our attention, and we look forward to the chance to exceed your expectations in the future.Warm regards,

10/10 Excellent

Moyo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A stunning property. Truly took my breathe away with how beautiful and peaceful the property is. Definitely will be back !
Séjour de 4 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 9 févr. 2024
Dear Moyo,Thank you so much for your heartfelt review! We are delighted to hear that our property left you breathless with its beauty and tranquility. It's wonderful to know that you had such a positive experience, and we look forward to welcoming you back for another unforgettable stay.Warm regards,

8/10 Bien

Eran

Séjour de 4 nuits en février 2024
Réponse de Hyatt Regency Koh Samui Management le 9 févr. 2024
Dear Eran,Thank you for taking the time to leave a review on Hotels.com! We appreciate your feedback and are glad to hear that you had a positive experience with us. We're constantly working to deliver the best service possible. If there's anything else we can do to improve your next stay, please let us know. We look forward to welcoming you back in the future!Kind regards,

10/10 Excellent

Parvinder Singh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 2 févr. 2024
Dear Parvinder,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 Excellent

somkid

Séjour de 2 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 2 févr. 2024
Dear Somkid,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 2 févr. 2024
Dear Donna,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed our stay at Hyatt Regency Koh Samui. The property and rooms are of great quality. The facilities for the resort are great, with several pools and a private beach to choose from. Special call out to Looktan from the Club Lounge, who’s service was amazing and helpful. Also recommend using the spa at the property as it was great. Will be staying again.
Séjour de 4 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 2 févr. 2024
Dear Bradley,Thank you for taking the time to share your fantastic review on Expedia. We are thrilled to hear that you enjoyed your stay at Hyatt Regency Koh Samui.Special thanks for recognizing Looktan for her amazing and helpful service. We will ensure your commendation reaches her. We're glad you had a positive experience at our spa, and we appreciate your recommendation.We look forward to welcoming you back for another exceptional stay at Hyatt Regency Koh Samui.Best regards,

10/10 Excellent

liron

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel and staff. There was no closets in our room to store our stuff so everything was left at our suitcase which is uncomfortable. Also, hotel is distanced from the chaweng center, no option to walk so a car or scooter is a must. Using taxi is not convenient (on average 4 trips a day if you want to go to bars at night )
Séjour de 4 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 2 févr. 2024
Dear Liron,Thank you for choosing Hyatt Regency Koh Samui for your recent stay and for sharing your feedback. We are pleased to hear that you enjoyed our hotel and staff.We have noted your feedback about the lack of closets in the room, and we'll explore options to enhance storage.We also appreciate your insight regarding transportation options. Our team will look into ways to make transportation more convenient and accessible for our guests.Once again, we appreciate your valuable feedback, and we hope to welcome you back to Hyatt Regency Koh Samui for another exceptional experience.Best regards,

10/10 Excellent

Mildred Smirna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 14 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 2 févr. 2024
Dear Mildred,Thank you for your kind 5 out of 5 reviews on Expedia. We greatly appreciate your feedback and it motivates us to continue providing excellent service. If you need any further assistance to enhance your future travel experiences, please don't hesitate to contact us.Best regards,

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice new resort.
Séjour de 4 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 22 janv. 2024
Dear James,Thank you for taking the time to leave a review. We're thrilled to hear that you had a pleasant experience at our resort. Your positive feedback means a lot to us and we hope to continue providing excellent service.If there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for an even more delightful experience.

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed 14 nights here at Hyatt. We love the resort and all the staffs. The beach is not too much .
Séjour de 14 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 22 janv. 2024
Dear Katherine,Thank you for taking the time to share your perfect 5/5 rating on Expedia. We are thrilled to hear that you enjoyed your 14-night stay at Hyatt Regency Koh Samui and that you love both the resort and our dedicated staff.We appreciate your support and look forward to welcoming you back for another wonderful stay in the future. Warm regards,

10/10 Excellent

Wesley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks to staff like B from restaurant and staff like Tu from concierge had made my stay awesome. A shout out to the housekeeping team for cleaning my messy room everyday.
Séjour de 3 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 22 janv. 2024
Dear Wesley,Thank you for taking the time to share your review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to learn that your experience with us was excellent, earning a perfect 5 out of 5.Your kind words about our dedicated staff, especially B from the restaurant, Tu from the concierge, and the housekeeping team, are truly heartening. It's always our goal to provide outstanding service and create memorable experiences for our guests.We'll share your compliments with the team and look forward to welcoming you back for another fantastic experience.Warm regards,

8/10 Bien

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 22 janv. 2024
Dear Sonia,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We appreciate your thoughtful review that you enjoyed your time with us. Your positive comments inspire and motivate our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

8/10 Bien

Simon

Séjour de 7 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 2 févr. 2024
Dear Simon,Thank you for taking the time to leave a review. We're thrilled to hear that you had a pleasant experience at our resort. Your positive feedback means a lot to us and we hope to continue providing excellent service.If there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for an even more delightful experience.Best regards,

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is amazing the rooms are all modern and spacious, beds are comfortable. The resort itself is beautiful. The only drawback would be the beach area does not contain sand but small little tiny rocks, the beach area is also limited in size and large rocks in the water. Overall amazing stay great food and great atmosphere.
Séjour de 4 nuits en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 10 janv. 2024
Dear Adrian,Thank you for sharing your experience at Hyatt Regency Koh Samui. We're delighted that you enjoyed the modern, spacious rooms, beds, and the resort atmosphere.We acknowledge your feedback about the beach area and its limitations. We apologize for any inconvenience and appreciate your insights. We look forward to welcoming you back for another incredible stay.Best regards,

10/10 Excellent

Yoshiki

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
空港から近くて良い。 プールは5ヶ所あり、6歳の娘は飽きずに4日遊べた。（1ヶ所はアダルトオンリー） 子供のプレイルームも重宝した。他の国のゲストは、子供だけ預けてどこか行ってしまう。 朝食は美味しく飽きなかった。昼と夜は2ヶ所しかレストランがなく飽きた。
Séjour de 4 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 10 janv. 2024
Dear Yoshiki,Thank you for sharing your positive experience at Hyatt Regency Koh Samui. We're thrilled to hear that our location, pools, breakfast and children's playroom made your stay enjoyable. We understand your concerns about the limited dining options and want to assure you that we are actively working to enhance our offerings. We look forward to the opportunity to welcome you back for another memorable stay.Best regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 10 janv. 2024
Dear Valued Guest,Thank you for taking the time to rate Hyatt Regency Koh Samui with a perfect score of 10 out of 10. We are thrilled to receive such positive feedback from your stay.Thank you for choosing Hyatt Regency Koh Samui, and we look forward to welcoming you again in the future.Best regards,

8/10 Bien

KEN, Kokubunjishi Hikarichou

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
以下の2点以外は素晴らしかったです。特にスタッフが素晴らしかったのが印象に残りました。 一点目はホテル内のレストランが少ないので、長期滞在には厳しいと思いました。メニューもそれほどないため、食べたい物がなくなります。 二点目は繁華街から遠いので毎回毎回タクシーをたのまなくてはなりません。一点目の関係で外食も毎回タクシー。安いマッサージを受けるのもタクシー。徒歩圏内に何も無いのは痛いですね。
Séjour de 6 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 10 janv. 2024
Dear KEN,Thank you for sharing your thoughts on your recent stay. We understand your concerns about the limited dining options within the hotel and the distance from the downtown area. We apologize for any inconvenience caused. We'll consider your comments as we continuously work to enhance our guest experience.If there's anything specific you'd like us to address or if you have additional suggestions, please feel free to share. Thank you for choosing Hyatt Regency Koh Samui, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

6/10 Satisfaisant

Sanh

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Hyatt Regency Koh Samui Management le 10 janv. 2024
Dear Sanh,Dear Olof,Thank you for taking the time to share your feedback about your recent stay at Hyatt Regency Koh Samui. We continuously strive to provide exceptional service and create memorable moments for our guests.If there's anything specific you loved about your stay or any suggestions you'd like to share for improvement, we'd be grateful to hear them. We look forward to welcoming you back to Hyatt Regency Koh Samui for another fantastic stay.Best regards,

8/10 Bien

Olof

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 10 janv. 2024
Dear Olof,Thank you for taking the time to share your feedback about your recent stay at Hyatt Regency Koh Samui. We continuously strive to provide exceptional service and create memorable moments for our guests.If there's anything specific you loved about your stay or any suggestions you'd like to share for improvement, we'd be grateful to hear them. We look forward to welcoming you back to Hyatt Regency Koh Samui for another fantastic stay.Best regards,

8/10 Bien

Anna

Séjour de 10 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 10 janv. 2024
Dear Anna,Thank you for taking the time to share your feedback about your recent stay at Hyatt Regency Koh Samui. We continuously strive to provide exceptional service and create memorable moments for our guests.If there's anything specific you loved about your stay or any suggestions you'd like to share for improvement, we'd be grateful to hear them. We look forward to welcoming you back to Hyatt Regency Koh Samui for another fantastic stay.Best regards,

10/10 Excellent

Jukka

Séjour de 4 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 14 déc. 2023
Dear Jukka,Thank you for sharing your positive review of Hyatt Regency Koh Samui. We're delighted to learn about your exceptional experience and the perfect 10 out of 10 rating.At Hyatt Regency Koh Samui, we constantly strive to create memorable moments for our guests, and your positive feedback reinforces our commitment.Should your travels bring you back to the island, we look forward to welcoming you again.Warm regards,

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 14 déc. 2023
Dear Julia,Thank you for sharing your positive review of Hyatt Regency Koh Samui. We're delighted to learn about your exceptional experience and the perfect 5 out of 5 rating.At Hyatt Regency Koh Samui, we constantly strive to create memorable moments for our guests, and your positive feedback reinforces our commitment.Should your travels bring you back to the island, we look forward to welcoming you again.Warm regards,

10/10 Excellent

eric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New, great service and food!
Séjour de 1 nuit en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 14 déc. 2023
Dear Eric,Thank you for sharing your positive review of Hyatt Regency Koh Samui. We're delighted to learn about your exceptional experience and the perfect 5 out of 5 rating.At Hyatt Regency Koh Samui, we constantly strive to create memorable moments for our guests, and your positive feedback reinforces our commitment.Should your travels bring you back to the island, we look forward to welcoming you again.Warm regards,

8/10 Bien

Samreen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hyatt Regency Koh Samui Management le 14 déc. 2023
Dear Samreen,Thank you for taking the time to share your feedback on Hyatt Regency Koh Samui. We'd love to know more about your specific highlights or any areas where we can improve further. Your insights are invaluable in helping us enhance our guest experience.We hope to welcome you back for another delightful stay.Best Regards,

10/10 Excellent

Luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr gut
Alles solide, sehr freundlich, sauber und gute Lage
Séjour de 3 nuits en novembre 2023
Réponse de Hyatt Regency Koh Samui Management le 6 déc. 2023
Dear Luc,We sincerely appreciate your feedback regarding your recent stay at Hyatt Regency Koh Samui. Your thoughtful comments inspire and motivate us to continually deliver exceptional service.Thank you for choosing Hyatt Regency Koh Samui. We look forward to welcoming you again and creating more wonderful memories.

10/10 Excellent

Luc

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Hyatt Regency Koh Samui Management le 21 déc. 2023
Dear LucThank you for taking the time to share your experience with us on Expedia. We hope to have the pleasure of welcoming you back to our resort soon.

10/10 Excellent

Shamsha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the most flawless hotel experiences. The property is beautiful and the staff are beyond amazing. Everyone I spoke to is very courteous. The food was excellent. The service is impeccable. Please consider adopting the cats that live on the property, especially the cats. The guests love them and they bring very good luck. Thank you for a great stay in Koh Samui.
Séjour de 7 nuits en novembre 2023
Réponse de Hyatt Regency Koh Samui Management le 23 nov. 2023
Dear Shamsha,Thank you for your wonderful review! We're thrilled to hear that you had a memorable experience at Hyatt Regency Koh Samui. Your kind words about our property and staff are truly appreciated. Your suggestion regarding adopting the cats living on the property is noted as we are a pet-friendly hotel.Once again, thank you for choosing our hotel in Koh Samui and for expressing your satisfaction with your overall stay. We hope to welcome you back in the future. Best regards,

10/10 Excellent

KIYOTAKA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Hyatt Regency Koh Samui Management le 17 nov. 2023
Dear Kiyotaka,Thank you for your amazing 10/10 review of your recent stay at Hyatt Regency Koh Samui. We truly appreciate your positive feedback and are delighted to hear that you had a fantastic experience with us.We look forward to your future visit. Best regards,