We’ve just returned from a 1 week stay at the Banyan Tree Samui. It is a wonderful hotel. Before we booked we looked at reviews and were a little worried about things others had highlighted such as being overlooked or the level of maintenance. Honestly, I’m not sure why other reviewers made such comments! The first point about being overlooked is moot, the villas are so well laid out that you would only be overlooked if someone had binoculars at hand! The maintenance point, every day we saw people maintaining the villas, the common areas, the focus on keeping the villas in top condition is visible!
As for specifics of our experience, from the size of the villa, to the breakfast, activities, food to the staff, we would give all 5 stars.
We would specifically like to call out a few people, firstly Golf, he is an absolute asset to the group. He was amazing in his engagement, communication and just general customer service. We felt so happy to have his support during our stay.
As it was our anniversary my husband planned a private dinner at the beach. We were fortunate to have Melon helping us that day and she was absolutely fabulous. Her customer service skills were exceptional, she never interrupted or intruded on our meal but was there when we needed her! She also took some beautiful pictures which we weren’t expecting - these little details matter when you stay somewhere like the Banyan Tree.
All in all just a lovely experience and we cannot recommend the property enough!!
