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Avis sur Hilton Knoxville

3.5 out of 5
Hilton Knoxville
501 W Church Ave, Knoxville, TN

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 723 avis sur 1187." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1187." "
Note des voyageurs de 6 (Satisfaisant), d’après 120 avis sur 1187." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 1187." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1187." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Russell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Close to market square. Very nice sized room and clean. Definitely will go back.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Johana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Air conditioning was time very badly. It was kind of hot during the night
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Helenanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kind of old.
Séjour de 1 nuit en mai 2024

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Thanks for the outstanding rating, William!We're delighted your time at Hilton Knoxville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Ivonne

Les points forts : Infrastructures et conditions de l’hébergement
Awesome customer service everyone was nice
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Ivonne, thank you for your wonderful feedback. The team members at Hilton Knoxville are delighted to hear you enjoyed the exceptional service and found everyone to be pleasant. We look forward to welcoming you back!

10/10 Excellent

Tavia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Comfortable clean rooms. Staff very professional and friendly. Hotel is located within walking distance near lots of neat stores and restaurants
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Tavia, thank you for the fantastic review! Hilton Knoxville is delighted to hear you enjoyed the comfortable rooms and found our team members professional and friendly. It's great that you appreciated our convenient location near many shops and restaurants. We're looking forward to your next visit!

10/10 Excellent

Jacquelyn

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wonderful place to stay!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Jacquelyn, thank you for your kind words! We're thrilled you enjoyed your stay at the Hilton Knoxville. Please visit us again soon!

4/10 Médiocre

Nicole, Oceanside

Voyage en famille
Les points faibles : Équipements
For the amount of money I had to pay for the room I was quite surprised I had to pay for parking a day.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 25 mai 2024
Nicole, thank you for sharing your feedback. We understand that some aspects of your stay did not meet your expectations. We strive to provide value and will take your comments into consideration. Your feedback is important to us and will help us improve.

6/10 Satisfaisant

Cecil

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Parking was very expensive. Would not recommend to others. Somewhat of a safety issue at night.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Cecil, we appreciate you taking the time to share your experience. Your feedback regarding parking and nighttime safety is important to us, and we are always looking for ways to enhance guest satisfaction. Thank you for staying with us.

10/10 Excellent

Shaun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good stay, clean hotel,good staff, close to Thompson Arena.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Shaun, thank you for sharing your positive experience at the Hilton Knoxville. It’s wonderful to hear that you found our location convenient and appreciated the cleanliness and our team members. We hope to welcome you back again soon!

4/10 Médiocre

Susan

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I give our stay below average because we did not have working WiFi. The room AC was also very loud.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Susan,Thank you for your feedback. We're sorry to hear that you had issues during your stay, including the inconvenience with the WiFi and the room AC. Our team will look into these concerns to ensure improvements are made. We appreciate you bringing this to our attention.

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent property and staff
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Kelly,Thank you for your kind words about the Hilton Knoxville. The team greatly appreciates your positive feedback. We look forward to welcoming you back in the future!

10/10 Excellent

Hannah

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not only was this hotel pet friendly, they went above and beyond for our pets! there was food and water bowls, a baggie of treats, and a bed waiting in our room for them. the staff was amazing all around! very pleasant stay!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 mai 2024
Hannah, thank you for your wonderful review! Hilton Knoxville is delighted to hear your pets felt right at home with the special touches provided. It’s fantastic to know our team members' efforts contributed to your pleasant stay. We can’t wait to welcome you all back!

8/10 Bien

Linda

Nice clean hotel
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Linda, thank you for your kind words about Hilton Knoxville. The team is delighted to know you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Dewey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very helpful
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Dewey, thank you for your kind words! The team at Hilton Knoxville is delighted to hear you found them very helpful. We're looking forward to welcoming you back.

6/10 Satisfaisant

Corey

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
NA
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Corey, thank you for taking the time to share your feedback. We're always eager to understand how we can enhance our guests' experiences. If you have any specific comments or suggestions about your stay, we would love to hear them. We hope to have the opportunity to serve you better in the future.

6/10 Satisfaisant

Hung

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Hung, thank you for taking the time to rate your stay. If you have any specific feedback, please feel free to share. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Justin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Justin, thank you for your 5-star rating! The Hilton Knoxville team is delighted you had a fantastic stay. We hope to welcome you back soon!

10/10 Excellent

K

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at this property after recently also staying in the Marriott Downtown nearby same week. This property was more comfortable. Rooms larger for the price. Hilton has a on sight resturant and Starbucks. Walkable to great dining and nightlife. Found the noise levels much better at this hotel. A good experience.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Thank you for taking the time to share your experience at Hilton Knoxville. It's wonderful to hear that you found your stay comfortable and appreciated the spacious rooms and convenient on-site amenities. We are glad the noise levels met your expectations and that you enjoyed the nearby dining and nightlife. We hope to welcome you back for another great stay soon!

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very helpful and friendly Everything was great
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Linda, thank you for your kind words! The team at Hilton Knoxville is delighted everything met your expectations. We're looking forward to welcoming you back soon!

10/10 Excellent

Bailey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great facility & location
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Bailey, thank you for your kind words! The team at Hilton Knoxville is thrilled to hear you enjoyed our facility and location. We're looking forward to welcoming you back soon!

6/10 Satisfaisant

Rhonda

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Rhonda, thank you for taking the time to leave a rating. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Julie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Julie, thank you for your positive feedback! The team at Hilton Knoxville is delighted to hear you enjoyed our convenient location. We look forward to your next visit!

10/10 Excellent

Ann Marie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel in downtown Knoxville. Close to Univeristy of Tennessee
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Ann, thank you for your wonderful feedback. Hilton Knoxville is glad to hear you enjoyed your stay and appreciated our location. We hope to welcome you back soon!

10/10 Excellent

FLORENCE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and safe environment
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Florence, the Hilton Knoxville team is thrilled to hear you enjoyed a clean and safe environment during your stay. We can't wait to welcome you back for another excellent experience!

10/10 Excellent

Dan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot with clean rooms and friendly staff. Restaurant food and drinks were great and having a Starbucks in the building was very convenient.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Dan, thank you for sharing your experience at Hilton Knoxville. We're glad to know you appreciated the tidy accommodations, friendly team members, and our in-house restaurant and Starbucks. Your wonderful feedback encourages us to continue delivering top-notch hospitality. We can't wait to serve you again on your next visit!

8/10 Bien

Kaila

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
some people were fighting the night we were there but after calling and complaining I felt it was handled appropriately. we were also compensated for our troubles.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Kaila, thank you for staying with us at Hilton Knoxville and sharing your experience. It appears there were some unexpected disturbances during your stay, and we sincerely apologize for any inconvenience caused. We're pleased to hear that our team was able to address your concerns promptly and appropriately. We hope to provide you an even more seamless stay on your next visit.

10/10 Excellent

Karen, seaford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great all-around experience.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Karen, thank you for sharing your thoughts! The Hilton Knoxville team is thrilled you had a great all-around experience. We're looking forward to welcoming you back on your next visit.

8/10 Bien

Jody

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to downtown Knoxville, clean facilities!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Jody, it's great to hear that you appreciated Hilton Knoxville's proximity to downtown and our immaculately maintained facilities. We look forward to welcoming you again in the future.

6/10 Satisfaisant

crystal

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté
Staff is amazing, the room was not so great, bathroom was dirty. Stains on the wall, hair in the bathtub.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Crystal, we're disheartened to learn about your recent experience with the cleanliness of your room. It's our aim to deliver impeccable standards in every corner of our premises and we regret this wasn't the case. While it's great to know that you found our team members outstanding, your complete satisfaction is what we strive for. We've noted your comments for further review and improvements. Thank you for your feedback.

10/10 Excellent

Alison

Very friendly staff, great location, clean and well kept!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Alison, thank you for sharing your experience at Hilton Knoxville! We're delighted to hear our team members were hospitable, and you appreciated our prime location. It's wonderful to know you found our property tidy and well-maintained. We value your feedback and look forward to your next visit!

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room and friendly staff. Parking and walking the area is typical urban downtown so difficult at times
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Michelle, it's wonderful to know you appreciated the cleanliness of your room and our friendly team members at Hilton Knoxville. We understand that navigating the downtown area can have its unique challenges, and we always strive to assist our guests to the best of our abilities. We hope your overall experience was enjoyable and look forward to welcoming you back in the future.

4/10 Médiocre

Anna

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Staff were passive aggressive. The valet kept walking off to the side of building to vape strong "earthy" substance. Just not the environment or the level of professionalism expected for $475.00 for one night.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Anna, it's disappointing to hear that your experience did not meet your expectations and certain interactions may have felt unsatisfactory. The conduct described is certainly not representative of the standards we pride ourselves on. We always strive to offer an environment of the utmost professionalism and comfort. Please know we take your feedback seriously and will use it to review and improve. We hope for an opportunity in the future to enhance your impressions of our services.

4/10 Médiocre

David

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There happened to be a musical Festival that rattled our room. Our room had one of those doors that connects to another room and we could hear the other people blasting their tv as well. We’ve stayed in Knoxville on three different occasions at three different hotels. This was the worst experience even those this hotel was closest to the strip.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
David, it's regrettable to learn your stay coincided with a local event that disturbed your peace and tranquility. Additionally, we understand the inconvenience of auditory disturbances in your room. We appreciate your understanding that these are often unpredictable and largely reliant on the individual habits of other guests. However, please know that your comfort is important to us and we'll continue working on solutions to maintain optimal conditions during high-activity periods. We hope you will not let this single experience define your perception of our services, and that you will give us another opportunity to exceed your expectations in the future.

8/10 Bien

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Tara, thank you for choosing Hilton Knoxville and rating your stay. We're glad you had a positive experience and hope to welcome you back on your next journey to Knoxville.

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all good
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Kenneth, it is wonderful to hear you had a positive experience at Hilton Knoxville. Our team members strive to provide a pleasant stay for all our guests. We're delighted we could meet your expectations and hope to welcome you back in the near future.

10/10 Excellent

Mikayla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theron was an absolute gentleman. He was so kind and helpful during my stay. Hotel is of quality, in rages to cleanliness, being generally updated, and location location, location! Its near everything but still quiet
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Mikayla, it's wonderful to hear about your positive experience at Hilton Knoxville! We're thrilled that Theron was able to contribute to your enjoyable stay. Our team members strive to provide top-notch care and support for our guests. We're also glad that you appreciated the well-maintained surroundings and our ideal location. Thank you for sharing this wonderful feedback, and we are looking forward to welcoming you back in the future!

10/10 Excellent

Sheila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well organized. Safe parking and convenient to UTK
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Sheila, thank you for the wonderful comments! The Hilton Knoxville team is thrilled to know you found our organization and parking to your liking. We certainly aim to provide a convenient location for all our guests. We hope to welcome you back in the near future.

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Erika, it's wonderful to hear that you had a great experience at the Hilton Knoxville. We are thrilled that you chose to stay with us and we hope to welcome you back in the near future. Safe travels.

8/10 Bien

Ivan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great option in downtown Knoxville
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Ivan, it's fantastic to hear that you enjoyed your stay at the Hilton Knoxville. We're glad that we could be a prime choice for your visit to downtown Knoxville. Your positive feedback is cherished. We look forward to welcoming you back on your next trip into the city.

10/10 Excellent

English

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I realize this can’t be helped, but the elevators were out of order when we arrived. It had been a very long day for us, so walking the stairs up and down was not my favorite. Thankfully, we are able-bodied people, and we’re only on the fifth floor
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
English, it's wonderful to hear that despite the elevator situation at Hilton Knoxville, you managed to maintain a positive outlook. We appreciate your understanding and patience during that time. It's our priority to ensure that all amenities are in full working order for our guests' convenience. We want to reassure you that this was a temporary issue and we are making efforts to prevent this from happening in the future. We're looking forward to your next stay with us.

10/10 Excellent

Cheryl

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Cheryl, it's wonderful to know you had a great experience at Hilton Knoxville. Our goal is to ensure our guests have a memorable stay, and it seems we have succeeded in your case. We look forward to hosting you again soon. Safe travels!

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 mai 2024
Gary, thank you for choosing Hilton Knoxville and for taking the time to rate our establishment. We're delighted to find we met your expectations and we look forward to having you with us again in the future.

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would stay here again and highly recommend it.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Ashley, we're delighted you enjoyed your stay at Hilton Knoxville and appreciate your recommendation. It's encouraging to hear that we met your expectations in delivering a memorable experience. We excitedly anticipate your return in the future.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, excellent staff
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Stephen, it's fantastic to hear you appreciated the prime location of Hilton Knoxville. We're thrilled you also found our team members commendable. It's our pleasure to make your stay enjoyable. We hope to welcome you back again soon.

8/10 Bien

Marissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fine place to stay. Very close to university.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Marissa, thank you for choosing Hilton Knoxville for your stay. We appreciate your feedback, and we're glad to hear that our prime location near the university served your needs. We look forward to your next visit.

8/10 Bien

joshua

Séjour de 14 nuits en avril 2024
Réponse de Customer Service le 19 mai 2024
Thank you for taking the time to share your review with us, Joshua!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton Knoxville. Thank you and have a wonderful day!

8/10 Bien

Marcie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lack of nutritious meal options
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Marcie, thank you for providing us with your valuable feedback. It's concerning to learn that our culinary offerings didn't meet your desired standards in regard to nutritious options. We understand how important a wholesome meal can be for your overall experience. Our team will certainly consider your insights when revising our menu options. Despite this, it's our hope that your time at Hilton Knoxville was otherwise enjoyable. We look forward to the chance to welcome you back and to serve you meals that more closely align with your expectations.

8/10 Bien

Melanie

Nice customer service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Melanie, it's fantastic to hear that you appreciated the outstanding service at Hilton Knoxville. Our team members strive to provide a wonderful experience for our guests. Thank you for choosing to stay with us and for posting your review. We're looking forward to welcoming you back in the future.