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Avis sur Cresta Mowana Safari Resort & Spa

5 out of 5
Cresta Mowana Safari Resort & Spa
Plot 2239, Chobe River, PO Box 266, Kasane

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 20 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 36." "

9,0/10

Propreté

8,6/10

Personnel et service

9,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jeremy, DULLES

Les points forts : Propreté et équipements
Excellent
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jeremy, DULLES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the staff! Made it the best time!
Séjour de 3 nuits en janvier 2024

2/10 Horrible

SAEKO

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Franz

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Dirk

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is an excellent (and reasonably priced) property to stay at in Kasanee. Note that all hotels in Kasanee town use the same provider to drive or boat you into Chobe National Park. No matter where you stay, you'll see the same animals.
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Revelyn

Hotel has potential!
This hotel has potential to be fantastic but it lacks five star qualities. Reception staff were great - helpful and informative. Ordering food seems to be a problem- always takes long. Food menu could be better - the daily buffet lacked variety and not great to see flies on some of the dishes - staff just don’t seem to be on top of things. Hospitality is good - special shout out to Banks. The spa lacks imagination - presentation and spa ambience is lacking, but the massage was very good. The gym has outdated equipment and rusting dumbbells - not worth visiting. We Won’t be returning soon.
Séjour de 3 nuits en août 2023

10/10 Excellent

Roscoe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe and orderly. Great service for boat and vehicle excursions to Chobe
Séjour de 3 nuits en juin 2023

10/10 Excellent

brendan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on the river with plenty of trees and shelter
Séjour de 5 nuits en septembre 2022

8/10 Bien

Amit BM

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great just some noisy guests ruined the quite
Séjour de 4 nuits en avril 2022

8/10 Bien

Emily

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Terrible service, felt like unwelcome guests
We didn't feel super welcomed here. There were lots of inconveniences due to terrible service that could have been avoided. For example, I confirmed pick up at the airport a few days before but when we got there on time, no one was there to get us. We had to ask the airport to call them. I asked about a tour to Zambia for Victoria Falls. The hotel said that wasn't possible. I asked them to double check and I never got a response. They did end up setting it up for us but our drive around Zambia was super sketchy, running his own errands the whole time. The food was also extremely expensive, especially considering the bad quality. They also tried to charge us double for a Chobe safari so we booked through another hotel. When we left, I asked ok so are we all good, do we need my credit card again? She said no and we left. Ten minutes later, our driver got a call and we turned around-turns out we did need to swipe our card again. Not sure why she hadn't done that while I was there and even asked her...also, expect a hour for anything. A chicken sandwich via room service will take a hour. A refill for an iced tea at lunch will take 15 minutes. Overall, service was awful for the price they charge. Worst service we've had in awhile...
Séjour de 4 nuits en juillet 2021
Réponse de Boi le 27 juil. 2021
Good day Emily, We appreciate you giving us the above feedback. We have followed up on all raised issues above and would like to extend our sincerest apology for the ordeal you went through during your stay with us. We have taken the necessary corrective measures to ensure that this does not repeat again in future. The inconvenience that occurred during pick up time was unfortunately due to miscommunication between the Air Link attendants who assured us that all passengers had already passed through and no one was left behind, hence our driver going back while you were still getting your test results. We again apologies for the inconvenience at check out regarding the final payment of extras incurred. We assure you that this was a once off occurrence and hope to see you back this side to have a different experience of our service. Regards, Boi Ikaneng Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Ingrid B L

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de Neo Lebalelo le 4 oct. 2019
Thank you ,come back again

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Neo Lebalelo le 4 oct. 2019
Thank you and come back again

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great African style with friendly staff and a host of activities. Fantastic location. Food was outstanding!
Séjour de 1 nuit en juillet 2019
Réponse de Palesa le 18 juil. 2019
Dear Anonymous, Thank you for staying at Cresta Mowana Safari Resort & Spa. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The service could be slow, but overall our stay was lovely. We had a minor issue with our room the first evening, but were swiftly moved into another (and upgraded) room. Great setting, amazing excursions and local guides...and of course, the wonderful views.
Séjour de 3 nuits en mai 2019
Réponse de Palesa le 10 juin 2019
Dear Anonymous, Thank you for staying at Cresta Mowana Safari Resort & Spa. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en mai 2019
Réponse de Palesa le 10 juin 2019
Dear Anonymous, Thank you for choosing Cresta Mowana Safari Resort & Spa. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Great hotel, good service right on the river.
Séjour de 1 nuit en mai 2019
Réponse de Palesa le 27 mai 2019
Dear Anonymous, Thank you for choosing Cresta Mowana Safari Resort & Spa. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Ingrid B L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2017
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

naime, Buenos aires

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lindo hotel , buena comida, personal muy atento
Muy buenas instalaciones, la pileta, el muelle con barco para pasear por el rio. Y excelente el spa. El personal muy amable.
Séjour de 1 nuit en juin 2017
Réponse de Palesa le 29 août 2018
Dear Naime, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

6/10 Satisfaisant

tara

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not recommend
The hotel staff at reception were fantastic checking in and out as well as the activities desk superb. The rooms are dated but clean, the wifi is touch and go depending on where you are with in the resort. The food is average and over priced and not 5 star quality !! The staff in restaurant was ok but not again 5 star. Pool area was shabby and need a good clean and a lot of TLC again not worthy of a 5 star resort. Empty bottles and glasses left out on tables around pool area for 2 days no one cleans up!! Hotel Setting lovely but let down from the lack of maintenance. Overall a 2-3 star hotel at best but you are paying 5 star prices!! Would not recommend!!!
Réponse de Palesa le 29 août 2018
Dear Tara, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

newton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel com charme
lodge com decoraçao em madeira, muito bonito a beira rio zambezi, oferece passeios turisticos e safari boat, duas piscinas,um spa com varios serviços,sauna e quartos com varanda ampla e visual bonito
Réponse de Palesa le 29 août 2018
Dear Newton, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Bien

Tahir, US

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location and past
This hotel has all the amenities to compete with any world class hotel however it has not been well maintained for various reasons. Staff is pleasant but not always professionally trained. Emphasis is on catering to larger groups. Not disappointing but not as good as it could have been
Réponse de Palesa le 29 août 2018
Dear Tahir, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Bien

ANNE, Johannesburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expensive, but good.
We stayed in the Clinton Suite which was beautiful, very comfortable and spacious. The staff were extremely helpful and friendly. An otherwise pleasant stay was marred by the fact that we had no wifi (our suite was apparently one of 2 which had no wifi (communication is very important to us so this did not go down well!). At over R6K per night, it was expensive compared to similar facilities.
Réponse de Palea le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Frank, Minnesota

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clocks
I only wish my room had a clock in it. None of my motel rooms had them in Africa though.
Réponse de Palesa le 29 août 2018
Dear Frank, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

6/10 Satisfaisant

Linda

Les points forts : Propreté, personnel et service, confort de la chambre
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Bien

Yoshi, Osaka, Japan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staffs and good standard.
Excellent hotel, but dinner food selection is limited if you select alacalt menu
Réponse de Palesa le 29 août 2018
Dear Yoshi, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Bien

Harry, Verona,Ky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On the Chobe River
10min to airport convene the for River photography. . Staff excellent go out of way to help you . Food is good not excellent. Comfortable bed a/c, and tv.
King room
Restaurant
Sunset Chobe river
Walkway to room
Réponse de John Gray le 18 nov. 2015
Greetings Harry Thank you for staying at Cresta Mowana Safari Resort & Spa. I am pleased to note that our team went all out to assist. We are working on getting our food to an excellent level. Great to see that your room was comfortable. Looking forward to seeing you soon. John Gray - GM, Cresta Mowana Safari Resort & Spa

10/10 Excellent

Julie, Melbourne, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
African adventure
An amazing gem in the middle of nowhere, perfect to relax and get ready for more adventures
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Joe, Miami Florida USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel is Awesome
Staff is friendly, kind and knowledgable. Rooms are well kept and bueatiful. Food is excellent fast service. Not sure why this hotel got some bad reviews but our experience was much better to a higher rated hotel in Vic Falls
Réponse de Palesa le 29 août 2018
Dear Joe, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

John , Surrey, UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No beach close to this hotel.
I used Mowana as a fishing lodge a few years back, my brother spent time at Katima Mulilo and said to me that I should visit this area, I did not till after he died of pancreatic cancer. The Chobe bewitched me when I did go and as a bucket list item for myself with bile duct cancer I have just returned to try and show my wife this area in a period of 4 days. achieved using Pyrus Eagles helicopter charter and Dream Safaris boat and guide charter.
Réponse de Palesa le 29 août 2018
Dear John, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

William, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome place!
It was a very pleasant stay overall. Very friendly and helpful staff. Would definitely stay here again.
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

6/10 Satisfaisant

Aage, Oslo, Norway

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Skuffet over Cresta i Chobe
Ikke spesielt god service. Tok 2 dager før vi fikk orden på safe,da etter å ha mast flere ganger. Torsdag 12.02., kom en stor gruppe franskmenn, følte at vi andre gjester ble oversett, måtte bl.a. gå kanossagang mellom nydelig dekkede bord til de franske, for å komme inn til kjedelig dekkede bord i spisesalen. Eneste kveld det var a la carte var denne kvelden, men kun en veldig seig strutskjøtt av vilt. Vi er ikke enige i at dette er Crestas flaggskip.
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele

6/10 Satisfaisant

Denise, USA

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Close to Chobe National Park
Clean and comfortable rooms. Service was okay. Hotel amenities were good.Close to Chobe National Park.
Réponse de Palesa le 29 août 2018
Dear Anonymous Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ruhige Lage am Fluss
gute Auswahl beim Buffett, WLan manchmal auch im Zimmer nutzbar
Réponse de Palesa le 29 août 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele