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Avis sur Pearl Continental Hotel Karachi

4.5 out of 5
Pearl Continental Hotel Karachi
Club Road, PO Box# 8513, Karachi

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 165 avis sur 297." "
Note des voyageurs de 8 (Bien), d’après 62 avis sur 297." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 297." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 297." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 297." "

8,4/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

NASSIR

Séjour de 3 nuits en février 2022
Réponse de Rashid Khan le 28 févr. 2022
Dear Nassir, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We hope to see you again very soon. Sincerely, Rashid Khan Assistant Front Office Manager

8/10 Bien

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the property was great, the staff were amazing. Just wish the room did not have carpet-it had a bad odour
Séjour de 7 nuits en avril 2024
Réponse de Azemuddin le 16 mai 2024
Dear Ms. Sonia,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Badruzzaman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service, courteouus staff, well maintained lobby. Overall, finest place to stay in town. Parking at the entrance is limited and at times overccrowded.
Séjour de 4 nuits en avril 2024
Réponse de Azemuddin le 22 avr. 2024
Dear Mr. Badnuzzaman,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Kamran, Hellertown

Les points forts : Propreté
Séjour de 11 nuits en mars 2024
Réponse de Azemuddin le 16 avr. 2024
Dear Mr. KamranThank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

2/10 Horrible

Komail

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked executive king room .The room was extremely smelly as if the carpets haven’t gone under cleaning since ages. The telephone service was not working and nobody bothered to check it despite complaining . The Housekeeping rang the bell once and straight tried to enter the room in the span of 0.5 second and later realized it was a blunder. Wasn’t expecting all of this . I literally left the next day
Séjour de 2 nuits en mars 2024
Réponse de Azemuddin le 16 avr. 2024
Dear Mr. Komail,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

8/10 Bien

Harris, Surrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Azemuddin le 16 avr. 2024
Dear Mr. Haris,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

8/10 Bien

Wasim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great
Séjour de 1 nuit en mars 2024
Réponse de Azemuddin le 16 avr. 2024
Dear Mr. Wasim,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

8/10 Bien

syed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dated but nice!
Séjour de 6 nuits en février 2024

10/10 Excellent

Tariq

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good food and facilities
Réponse de Azemuddin le 16 avr. 2024
Dear Mr. Tariq,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Ahsan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 2 nuits en février 2024
Réponse de Azemuddin le 14 mai 2024
Dear Mr. Ahsan,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Ahmad

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing and very accommodating. Food was delicious. Guards were courteous. I enjoyed my stay.
Séjour de 5 nuits en février 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Ahmad,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

JANGYONG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Jagyong,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

6/10 Satisfaisant

Bilal

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
executive rooms on the 6rh floor were not up to date unfortunately
Séjour de 4 nuits en février 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Bilal,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Muhammad Khalid

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had the perfect experience I'd hoped for!
Séjour de 1 nuit en février 2024
Réponse de Azemuddin le 21 févr. 2024
Dear Mr. Muhammad Khalid,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

6/10 Satisfaisant

Laiq

Les points forts : Propreté
Cheap Customer Services
Hi, I would just like to leave an honest review of my stay in the Pearl continental hotel Karachi. I had arrived from London. My pick up was convenient, the food was great and the facilities were exceptional, however, unfortunately I came across a situation which made me feel so uncomfortable and has made me reluctant to ever return. I had a friend who came to visit me for a couple of hours as I had returned to Pakistan after a long time. This incident took place on the 8th February in the night time .The security personnel who was tall and had a big beard stopped me near the lift (it was so disgusting and humiliating in front of other people) and said to go to reception for entry where receptionist said to me that I had to pay additional fees and to register my friend. The receptionist then demanded me to pay. I told them that I they can deduct it from my deposit money. Upon checking out, I noticed that no money was deducted. It is quite obvious that they were playing foul and just wanted to extract money from me for personal gain and not in the interest of the hotel chain. I would urge you to look into this matter as I have advised many friends of mine who stay at the Pearl Continental in Karachi about this situation and frankly, this practice needs to stop. I pay good money for the convenience of peace of mind and not to get harassed for money but then still have to face unwanted situations like this. kind Regards Laiq Ahmed
Séjour de 3 nuits en février 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Laiq,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

4/10 Médiocre

Shahab

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel smells. Room are probably a health hazard as they smell of mold.
Séjour de 3 nuits en février 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Shahab,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for💰
Great service!! Extremely helpful staff. Breakfast staff very humble n accommodating enjoyed our family reunion.
Séjour de 2 nuits en février 2024
Réponse de Azemuddin le 1 mars 2024
Dear Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel confortável e equipe atenciosa
Hotel muito bom e confortável. Toda a equipe é muito atenciosa e educada. Tive apenas um problema em minha estadia. Minha viagem foi alterada, fiz o check out alguns dias antes do previsto, e não conseguir estorno do valor das estadias já pagas e que não utilizei
Séjour de 7 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Guest,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

2/10 Horrible

Namman

Séjour de 1 nuit en février 2024
Réponse de Azemuddin le 16 avr. 2024
Dear Mr. Namman,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

2/10 Horrible

Rameez Masoud

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not convenient
Séjour de 2 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Rameez Masoud,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Humaira, Calgary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, comfortable beds and pillows. I found my room noisy at night from traffic and sirens because it faced the street. If the clerk who checked me in had been more astute about my quiet room request I would have enjoyed better sleeps. Well maintained common areas and lobby spaces.
Séjour de 5 nuits en janvier 2024
Réponse de Azemuddin le 9 févr. 2024
Dear Ms. Humaira,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Ibrahim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 19 nuits en janvier 2024
Réponse de Azemuddin le 9 févr. 2024
Dear Mr. Ibrahim,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

2/10 Horrible

Rameez Masoud

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a good property.
Séjour de 2 nuits en janvier 2024
Réponse de Azemuddin le 2 févr. 2024
Dear Mr. Rameez Masoud,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

2/10 Horrible

Rameez Masoud

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a good property.
Séjour de 3 nuits en janvier 2024
Réponse de Azemuddin le 9 févr. 2024
Dear Mr. Rameez Masood,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

mohammad, lawrenceville

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 5 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Mohammed,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Kamran, Hellertown

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location, good price
Séjour de 12 nuits en janvier 2024
Réponse de Azemuddin le 2 févr. 2024
Dear Mr. Kamran,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

8/10 Bien

Munir

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Munir,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

qazaz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Morgenmads buffeten var rigtig go. Venlig personale. Ingen myg. Go aircondition. Træningcenter trænger til en renovering
Séjour de 12 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Qazaz,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

6/10 Satisfaisant

MOHAMMAD

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Mohammed,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Kamran, Hellertown

Séjour de 1 nuit en janvier 2024
Réponse de Azemuddin le 16 avr. 2024
Dear Mr. Kamran,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

8/10 Bien

Ajaz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly, but the bed was not comfortable when one person moved the other person felt the entire bed move resulting in waking up multiple times.
Séjour de 4 nuits en janvier 2024
Réponse de Azemuddin le 2 févr. 2024
Dear Mr. Ajaz,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

4/10 Médiocre

Arshad

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Discrepancy
We had a booking for three nights for two twin beds on smokefree floor, but were given full bed on a floor that had smoking rooms as well as smoke free. When we asked about this discrepancy they gave us a smoke free queen size bed with a bed rolled in. We changed the room but then had new problems to face when we saw the bathroom. It barely fits a slim person. And this is a five star hotel?
Séjour de 3 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Arshad,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

6/10 Satisfaisant

Mohammad

Les points faibles : Personnel et service
The staff at reception is extremely rude.
Séjour de 7 nuits en janvier 2024
Réponse de Azemuddin le 2 févr. 2024
Dear Mr. Muhammad,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

2/10 Horrible

Rameez Masoud

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don't stay here not a 5 star
Séjour de 4 nuits en janvier 2024
Réponse de Azemuddin le 2 févr. 2024
Dear Mr. Rameez Masoud,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

2/10 Horrible

Nawaz, BRAMPTON

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
What I did not like and what messed up my stay in Karachi is that the hotel's front desk give out my personal information to a outsider which walked in the hotel asking for me. A upon my arrival at the hotel the person was waiting for me. which put my safety at risk. I did not share my trip plans with anyone in Karachi it messed up everything for me. I am extremally upset.
Séjour de 4 nuits en janvier 2024
Réponse de Azemuddin le 2 févr. 2024
Dear Mr. Nawaz,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Rameez Masoud

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Razmeez Masud,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

6/10 Satisfaisant

WALEED

Séjour de 1 nuit en janvier 2024
Réponse de Azemuddin le 16 janv. 2024
Dear Mr. Waleed,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Supremely quiet rooms, room cleaning that could not be bettered and friendly and efficient staff. Breakfast was a treat every day and do stay on the executive floors for access to the lounge which is perfect for a snack.
Séjour de 6 nuits en janvier 2024
Réponse de Azemuddin le 16 janv. 2024
Dear Mr. Mark,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Safeena

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was very nice, on arrival to bedroom there was a beautiful bedroom presentation which i adorned. The daily breakfast in marco polo was delicious, large variety of food available. The room cleaning, maintenance on 2nd floor was really good. However, i wasn't happy with the card access to the room, i had to always go to the main reception to charge it. This happened every day which was appalling. On arrival i was told i had to give a deposit and when i check out it will be given back. I paid the deposit by card. However, its nearly been 3 weeks and i still haven't recieved my refund. I have been told the hotel has released the payment, i still have recieved the payment. This is a 5 star hotel, they should keep up with the high standard.
Séjour de 12 nuits en décembre 2023
Réponse de Azemuddin le 1 mars 2024
Dear Ms. Safeena,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

6/10 Satisfaisant

Ali

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not a 5 star hotel as claimed to be
Séjour de 2 nuits en janvier 2024
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Ali,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Rameez Masoud

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Azemuddin le 9 janv. 2024
Dear Mr. Rameez Masoud,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Sid

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent ***** star for sure
Séjour de 9 nuits en décembre 2023
Réponse de Azemuddin le 9 janv. 2024
Dear Mr. Sid,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Taesik

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
분위기가 아주 괜찮은 곳으로 안전한 곳으로 보였습니다. 직원 분들이 아주 친절합니다.
Séjour de 1 nuit en décembre 2023
Réponse de Azemuddin le 9 janv. 2024
Dear Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

8/10 Bien

JAVID

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in Karachi
I recently visited the PC In Karachi, and specifically choose this brand as Id like a good level of comfort. Further, this visit to Pakistan was the first for my son, so I wanted him to enjoy his stay. The hotel is spacious and typically on par which a top European city hotel. I had to raise an issue with Azemuddin and he was responsive and professional. This is my hotel of preference in Karachi. Well done Azemuddin!
Séjour de 3 nuits en décembre 2023
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Javid,Thank you for taking time to share your comments after your recent stay at Pearl Continental Hotel.I was very concerned to see that your stay was less than perfect, please accept my sincere apology for the inconveniences you experienced during your stay. I am aware that your stay end s up with negative impression due to your issues raised and I am sorry that the matters were not resolved to your satisfaction prior to your departure.Although a negative experience cannot be undone, I sincerely hope that we will have the opportunity to welcome you back in order for us to provide you with a stay more indicative of our high standards and reputation established here at Pearl Continental.Once again, please accept my sincere apologies and thank you for your feedback.Yours sincerely,AzemuddinAssist. Front Office Manager

10/10 Excellent

Shiyam

Séjour de 3 nuits en décembre 2023
Réponse de Azemuddin le 1 mars 2024
Dear Mr. ShiyamThank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Asiya

Séjour de 3 nuits en décembre 2023
Réponse de Azemuddin le 16 avr. 2024
Dear Ms. Asiya,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Rameez Masoud

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Razeez Masud,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Mahrukh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Azemuddin le 16 avr. 2024
Dear Ms. Mahrukh,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Asim, Houston

Séjour de 3 nuits en décembre 2023
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Asim,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager

10/10 Excellent

Nolan

Séjour de 1 nuit en décembre 2023
Réponse de Azemuddin le 1 mars 2024
Dear Mr. Nolan,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We hope to see you again very soon.Sincerely,AzemuddinAsst. Front Office Manager