Avis
9,0
Merveilleux
9,0/10
Propreté
8,8/10
Personnel et service
9,0/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
11 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en octobre 2019
10/10 Excellent
Voyageur vérifié
4 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Établissement haut de gamme tout confort
Voyageur vérifié
Séjour de 10 nuits en avril 2018
Réponse de Yok le 4 mai 2018
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
saida
29 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait en tout point
saida
10/10 Excellent
Max, Suisse
22 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super hotel (havre de paix..à 15 min. de PATONG)
Max
8/10 Bien
Christophe, paris
17 avr. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bel Hôtel mais service pas à la hauteur
Christophe
10/10 Excellent
Selim
23 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Selim
8/10 Bien
Voyageur vérifié
16 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nouvel HOTEL mérite d être plus animé
Voyageur vérifié
6/10 Satisfaisant
Voyageur vérifié
10 nov. 2015
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Bel espace, au calme mais environnement "béton"
Voyageur vérifié
8/10 Bien
Raphaëlle & Fre, Paris
26 oct. 2015
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel luxueux, coûteux et loin de tout
Raphaëlle & Fre
10/10 Excellent
AHMED ZAKARIA, Casablanca
14 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
AHMED ZAKARIA
10/10 Excellent
Marc, marseille
25 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
magique
Marc
10/10 Excellent
valerie, Moissac
18 févr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
époustouflant
valerie
10/10 Excellent
Saran
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saran
Séjour de 3 nuits en mai 2024
10/10 Excellent
Wally, Madison
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wally
Séjour de 5 nuits en janvier 2024
Réponse de HM The Naka Phuket le 9 avr. 2024
Dear Wally, Madison,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our delicious breakfast and found our pool villas to be beautiful. Your compliments inspire us to continually offer a luxurious and memorable experience for our esteemed guests. We are always striving for excellence and your positive feedback helps us in this pursuit. We are excited to welcome you back on your next visit for another memorable stay.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
BIANCA
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BIANCA
Séjour de 3 nuits en avril 2024
Réponse de HM The Naka Phuket le 7 avr. 2024
Dear BIANCA,Thank you for the outstanding review and the perfect rating. We are thrilled to know that our staff made your stay memorable. Your kind words will surely motivate them to maintain the high level of service. We hope to have the opportunity to welcome you back on your next visit, ensuring another amazing and excellent stay with us. Your satisfaction is our top priority.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
vincent
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
vincent
Séjour de 4 nuits en mars 2024
Réponse de HM The Naka Phuket le 7 avr. 2024
Dear vincent,Thank you so much for your fantastic rating and positive feedback! We are overjoyed to hear your stay was close to perfection. Here at our hotel, we endeavor to provide the best experience possible. We'd love to have you back for another exceptional stay!Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Ming Keen
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ming Keen
Séjour de 3 nuits en mars 2024
Réponse de HM The Naka Phuket le 7 avr. 2024
Dear Ming Keen,Thank you for the perfect rating! We are thrilled to know that your experience with us was excellent. Although you didn't provide specific comments, your high rating speaks volumes. We strive to provide top-notch service to our guests and it seems we hit the mark with you. We hope to host you again soon to provide another five-star experience!Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Ho Lun Terrance
18 févr. 2024
Ho Lun Terrance
Séjour de 3 nuits en février 2024
Réponse de Hm The Naka Phuket le 28 févr. 2024
Dear Ho Lun Terrance,Thank you for the perfect rating! Although you didn't leave any specific comments, we are thrilled to know that you enjoyed your stay with us. Our team is always striving to provide top quality service to every guest, and it’s a delight to receive such high praise. We hope to see you again soon and we'll do our best to make your next stay even better.Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Shamir
18 févr. 2024
Shamir
Séjour de 2 nuits en février 2024
Réponse de Hm The Naka Phuket le 28 févr. 2024
Dear Shamir,Thank you for your rating. We are glad to see you had a satisfactory stay. However, we always strive towards excellence and your feedback is valuable. If there's anything specific you'd like to share about your experience, we'd appreciate it. We constantly work on improving our service and would love to have the chance to exceed your expectations during your next stay.Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Antony
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Antony
Séjour de 8 nuits en janvier 2024
Réponse de Hm The Naka Phuket le 7 févr. 2024
Dear Antony,Thank you for choosing to stay with us again and sharing your valuable feedback. We are thrilled to hear that you enjoyed the splendid views and found our location agreeable. It's heartening to know Ice's service at the restaurant enhanced your experience. We acknowledge your observations about the need for some property enhancements. Please rest assured, we have a continuous improvement plan in place to ensure a refreshed and comfortable stay for our guests. It was a pleasure serving you and we look forward to welcoming you back for an even better experience on your next visit.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
James
Voyage en couple
11 janv. 2024
Les points forts : Propreté et équipements
James
Séjour de 7 nuits en janvier 2024
Réponse de Hm The Naka Phuket le 7 févr. 2024
Dear James,Thank you for your top rating! We're thrilled to know you had a positive experience during your stay at our hotel. Whilst you didn't leave any specific comments, we're always looking to improve our services, so feel free to share any thoughts during your next visit. We're looking forward to welcoming you back soon for another excellent stay.Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Mark
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark
Séjour de 4 nuits en octobre 2023
Réponse de Vichit W. Hm The Naka Phuket le 9 janv. 2024
Dear Mark,Thank you for the positive rating. We're pleased you enjoyed your stay and apologize if there were areas we fell short. We're continually working to elevate our services and we appreciate your feedback. We strive for perfection and hope to exceed your expectations on your next visit. We're looking forward to welcoming you back to our hotel in the near future, aiming to make your next stay a perfect 5!Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Souay, Milwaukee
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Souay
Séjour de 3 nuits en décembre 2023
Réponse de HM The Naka Phuket le 20 déc. 2023
Dear Souay, Milwaukee,Thank you for sharing your exceptional experience at our hotel. We're delighted to hear that from the check-in to check-out process, everything was smooth and to your satisfaction. It's always a pleasure to receive positive feedback on our staff; Ying and our golf cart team will be thrilled to hear your kind words. We take pride in being a calm oasis for those seeking tranquility and relaxation, and we're glad you enjoyed your private infinity pool and our private beach area. Your suggestion regarding the peaceful nature of our hotel is highly appreciated; we strive to provide a tranquil environment that allows our guests to unwind and enjoy their stay. We hope that we will have the opportunity to welcome you back for another peaceful stay in the future.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Craig
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Craig
Séjour de 5 nuits en novembre 2023
Réponse de HM The Naka Phuket le 20 déc. 2023
Dear Craig,Thank you for the perfect rating! We're pleased to see that you had an excellent stay, although we regret not having a written review to understand your experience better. Your feedback is instrumental for our continuous improvement. We look forward to welcoming you back in the near future and hopefully, then we can exceed your expectations even more.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Helder
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helder
Séjour de 5 nuits en novembre 2023
Réponse de HM The Naka Phuket le 20 déc. 2023
Dear Helder,Thank you for sharing your rating. We're thrilled to learn that you had an excellent experience with us. Your high rating is a great compliment to our team's dedication to providing top-notch service. Your feedback is deeply appreciated and will motivate us to even better. We look forward to having the opportunity to welcome you back in the future.Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Shuk Yin
2 déc. 2023
Shuk Yin
Séjour de 2 nuits en novembre 2023
Réponse de HM The Naka Phuket le 20 déc. 2023
Dear Shuk Yin,Thank you for taking the time to rate us. We're pleased to see a 4-star score and hope your stay with us was enjoyable overall. Your feedback is valuable, even without a specified detail. We're always committed to enhancing our service to ensure a pleasurable stay for our guests. Please make us your choice again in the future and feel free to share any thoughts that could help us make your next stay even better.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Sharon
Voyage en couple
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 5 nuits en novembre 2023
Réponse de HM The Naka Phuket le 5 déc. 2023
Dear Sharon,Thank you for the fantastic rating and positive feedback! We appreciate your recommendation and we're thrilled to know you found your stay excellent. Meanwhile, we hope our on-site dining selection was satisfying. We hope to have the privilege to host you again soon for an even better experience.Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Juhee
13 nov. 2023
Juhee
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Sanghyuk
Voyage en couple
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sanghyuk
Séjour de 3 nuits en novembre 2023
Réponse de HM The Naka Phuket le 5 déc. 2023
Dear Sanghyuk,We are overjoyed to know that your honeymoon was made unforgettable by our friendly staff and beautiful property. It is our aim to make every stay special for our guests. We appreciate your glowing rating and lovely comments. We hope to have the pleasure of welcoming you back for more memorable experiences in the future.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
puneet
Voyage en groupe
10 nov. 2023
Les points forts : Personnel et service et confort de la chambre
puneet
Séjour de 1 nuit en novembre 2023
Réponse de HM The Naka Phuket le 16 nov. 2023
Dear puneet,Thank you for the perfect rating. We are thrilled to know that you had an excellent experience during your stay at our hotel. We would love to hear more about it, and look forward to serving you again in the future. Your satisfaction is our top priority and we aim to continually improve our services to meet your expectations.Warmest Regards, Vichit W. Hotel Manager
2/10 Horrible
Pierre
9 nov. 2023
Pierre
Séjour de 1 nuit en novembre 2023
Réponse de HM The Naka Phuket le 16 nov. 2023
Dear Pierre,We're sorry to see your rating and apologize if your experience did not meet your expectations. As per your feedback, it's difficult to understand what went amiss during your stay. We remain committed to improving our services to provide a better experience for our guests. We hope that you will give us another chance to make your stay enjoyable.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
John
31 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en octobre 2023
Réponse de HM The Naka Phuket le 16 nov. 2023
Dear John,Thank you for your excellent feedback and perfect rating. We're delighted to hear that our location, staff, and service contributed to a memorable experience. At our hotel, guest satisfaction is top priority. We sincerely appreciate your kind words and look forward to welcoming you back on your next visit. Thank you once again for making us your hospitality choice.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
YOUNGIN
21 oct. 2023
YOUNGIN
Séjour de 1 nuit en octobre 2023
Réponse de HM The Naka Phuket le 16 nov. 2023
Dear YOUNGIN,Thank you for your excellent rating! We're thrilled to see you enjoyed your stay with us. We're always striving to provide an exceptional experience for our guests. Feedback is essential for our growth and we'd love to hear more about your visit. Please consider staying with us again during your next trip. We promise to make your next visit just as enjoyable if not more. Thank you for choosing our hotel.Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
?
24 sept. 2023
?
Séjour de 1 nuit en septembre 2023
Réponse de Hm The Naka Phuket le 21 oct. 2023
Dear Guest,Thank you for choosing to stay at our hotel and for sharing your 5-star review. We value your feedback, even when it's concise. We're glad to know that your overall experience was positive. If there were any specific areas of improvement you'd like to discuss, please feel free to reach out. We are committed to enhancing our guests' experiences and your input is invaluable in that regard. We look forward to welcoming you back, so we can continue to provide you with the high-quality service you deserve. Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Mohammed
18 sept. 2023
Mohammed
Séjour de 4 nuits en septembre 2023
Réponse de Hm The Naka Phuket le 11 oct. 2023
Dear Mohammed,Thank you for taking the time to share your feedback. We're pleased to hear you had a good experience with us. We continually strive to provide exceptional service to our guests and your comments will assist us in our ongoing improvements. We hope to have the opportunity to welcome you back on your next visit to elevate your experience further.Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Wing yin
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wing yin
Séjour de 4 nuits en août 2023
Réponse de ้Hm The Naka Phuket le 24 août 2023
Dear Wing yin,We appreciate your feedback regarding your recent visit to The Naka. It's great to hear that you enjoyed our breakfast offerings during your previous stay. We've taken note of your suggestions for improvement, particularly in diversifying our cheese selection and enhancing the breakfast experience. Your insights are invaluable as we continually strive to enhance our guests' experiences. We remain committed to delivering high-quality service and a memorable stay. We invite you to return and experience the positive changes we're implementing. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay. Warmest Regards, Vichit W. Hotel Manager
8/10 Bien
Jason
Voyage en famille
11 août 2023
Les points forts : Propreté et personnel et service
Jason
Séjour de 1 nuit en août 2023
Réponse de Vichit W. Hm The Naka Phuket le 20 août 2023
Dear Jason,We appreciate your loyalty to our property and your insightful feedback. It's delightful to hear that you've enjoyed the beauty and the wonderful experiences during your stays. We understand that maintenance is crucial, and we're actively addressing areas that might show signs of aging. Our commitment to enhancing the property's condition remains strong. We hope you'll notice improvements during your next visit. Your comments push us to continually improve and provide exceptional stays for our valued guests. We can't wait to welcome you back for another memorable stay! Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Hashim
17 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hashim
Séjour de 4 nuits en mai 2023
Réponse de The Naka Phuket le 22 mai 2023
Thank you for staying with us! We appreciate your feedback
8/10 Bien
Chaiwit
16 avr. 2023
Chaiwit
Séjour de 4 nuits en avril 2023
Réponse de The Naka Phuket le 22 mai 2023
Thank you for staying with us! We appreciate your feedback
8/10 Bien
Allen
10 avr. 2023
Allen
Séjour de 5 nuits en avril 2023
Réponse de HM The Naka Phuket le 4 mai 2023
Dear Allen,Greetings from Phuket!Thank you for leaving such a good rating!We will love to hear a little bit more, about your holiday at our hotel, as we always look to improve and give a better service to all our guests!Warmest Regards,Vichit W.Hotel Manager
10/10 Excellent
RAWAN
1 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RAWAN
Séjour de 7 nuits en novembre 2022
Réponse de Hm The Naka Phuket le 12 avr. 2023
Dear RAWAN, Thank you so much for the brilliant rating and excellent review! I am so ecstatic to know that you loved everything we had to offer without experiencing any sort of discomfort from our end. The strategic position of the resort is indeed a secluded location on a hillside in Phuket, far away from everything. It offers a sunset view from every room, especially the breathtaking view of the Andaman Sea. I am glad to see your recommendation regarding our well-maintained and up-to-date private pools. There is indeed a beautiful public infinity pool overlooking the beach, with plenty of available lounge chairs and umbrellas. The bottom of the pool is dark blue and purple and sparkles, making it look very elegant, and also includes a bar by the pool with cocktail specials. It is so heartwarming to know that you were completely satisfied by our delicacies, which includes a wide range of varieties from across the globe. It is good to see that you thoroughly enjoyed the food we offered, both the quality and quantity. Our aim, always, is to provide our guests with an experience to remember, and to know we have achieved this fills me with great pride and joy. Our staff works around the clock to deliver the highest quality of service to our valued guests, and we appreciate their efforts being recognized. Your great feedback regarding the quality of service will be shared with the team, who I am confident will be encouraged by your words to keep doing an excellent job for all our guests visiting the resort. It is delightful that you thoroughly enjoyed your stay with us, and I thank you immensely for your confident recommendation to fellow travelers. We, the entire team, look forward to welcoming you back again for yet another spectacularly memorable stay with us in the near future!Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
MICHAEL
25 mars 2023
MICHAEL
Séjour de 4 nuits en mars 2023
Réponse de HM The Naka Phuket le 4 mai 2023
Dear Michael,Greetings from Phuket!Thank you for leaving such a good rating!We will love to hear a little bit more, about your holiday at our hotel, as we always look to improve and give a better service to all our guests!Warmest Regards,Vichit W.Hotel Manager
8/10 Bien
aykan
22 févr. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
aykan
Séjour de 6 nuits en février 2023
Réponse de Hm The Naka Phuket le 4 mars 2023
Dear Aykan,Greetings from Phuket!Thank you for leaving such a good rating!We will love to hear a little bit more, about your holiday at our hotel, as we always look to improve and give a better service to all our guests!Warmest Regards,Vichit W.Hotel Manager
4/10 Médiocre
Voyageur vérifié
21 févr. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
A disappointment
Voyageur vérifié
Séjour de 2 nuits en février 2023
Réponse de Hm The Naka Phuket le 23 févr. 2023
Dear Verified traveler,Greetings from The Naka Phuket!Thank you for taking the time to review our property and share your experience, your comments are much valued. We deeply regret that your stay was not up to par, and we apologize for the inconvenience caused. This is certainly not the kind of experience we were hoping you would have with us nor the kind of service pride ourselves on, as you may see from other reviews. We highly appreciate the detailed information that you have provided as it is very useful for us to do better and improve further our services. Rest assured that we will exert all efforts to make improvements. Among other measures, we will call out our housekeeping team and highlight the concern you've raised to ensure that all areas are kept spotlessly clean and deal with the toiletries as well. The concerns with the buggy and the upgrade and maintenance you've suggested will be passed on to our management team for rectification.We do hope that you could give us an opportunity to welcome you back for a much better stay in the future. All the best to you!Warmest Regards, Vichit W. Hotel Manager
10/10 Excellent
Sandy
20 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandy
Séjour de 5 nuits en février 2023
Réponse de HM The Naka Phuket le 22 févr. 2023
Dear Sandy,Greetings from Phuket!Thank you for leaving such a good rating!We will love to hear a little bit more, about your holiday at our hotel, as we always look to improve and give a better service to all our guests!Warmest Regards,Vichit W.Hotel Manager
10/10 Excellent
FERNANDO JOSE
7 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FERNANDO JOSE
Séjour de 4 nuits en janvier 2023
Réponse de HM The Naka Phuket le 8 févr. 2023
Dear Fernando Jose,Many thanks for checking in at our hotel and for giving us a perfect rating. Our guests' satisfaction is very important to us. Thus, we are very much pleased that you are among our highly satisfied guests, as reflected by your rating. We certainly love to welcome you back here at The Naka Phuket!Warmest Regards,Vichit W.Hotel Manager
8/10 Bien
Rod
Voyage en couple
30 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rod
Réponse de Hm The Naka Phuket le 30 déc. 2022
Dear Rod,Sunny greetings from Phuket.First of all, I would like to thank you for taking the time to share in such detail your experience during your stay at The Naka Phuket with all of us.I am glad that you had a nice stay in our tropical paradise and that you enjoyed our amenities such as the spacious and comfortable rooms, the delicious breakfast, the view from the restaurant, and the friendly service from our staff.I also thank you for the feedback on the disadvantages that you think need to be highlighted and I will try to find satisfactory solutions with my team to ensure the satisfaction of our guests.It was a pleasure for us to host you and I am already looking forward to your next visit.Warmest Regards,Vichit W.Hotel Manager
10/10 Excellent
Kwan Yuet J
29 déc. 2022
Kwan Yuet J
Séjour de 5 nuits en octobre 2022
Réponse de The Naka Phuket le 30 déc. 2022
Dear Kwan Yuet,Thank you for staying with us, we appreciate your feedback.
10/10 Excellent
SEUNGWOO
28 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
인피니트 풀이 전부
SEUNGWOO
Séjour de 2 nuits en novembre 2022
Réponse de Hm The Naka Phuket le 3 déc. 2022
Dear Seungwood,Many thanks for checking in at our hotel and for giving us a perfect rating. Our guests' satisfaction is very important to us. Thus, we are very much pleased that you are among our highly satisfied guests, as reflected by your rating. We certainly love to welcome you back here at The Naka Phuket!Warmest Regards,Vichit W.Hotel Manager
6/10 Satisfaisant
Nirada
Voyage en famille
9 nov. 2022
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Nirada
Réponse de Hm The Naka Phuket le 17 nov. 2022
Dear Nirasda,Greetings from The Naka Phuket!Thank you for choosing our hotel for your accommodation requirements and for taking the time to write your feedback. We regret that we did not meet your expectations during your stay, and we apologize for the inconvenience. This is certainly not the kind of experience we were hoping you would have with us, and far from our usual standards. Yet we appreciate you giving the details as it helps us to see what areas need further focus. However, if you informed us about your concerns, we are very willing to assist you to the best of our abilities. We do hope that you could come back and give us a chance to make it up to you on your next visit. All the best to you!Warmest regards,Vichit W.Hotel Manager