Dear Thierry, First of all we would like to thank you for sharing your experience on Hotels.com / Expedia regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated. We are extremely happy to hear your overall stay with us was excellent and that our service quality was of the highest standard. Thank you very much for highlighting the property, location, oasis garden, facilities, breakfast, and service quality at our hotel. Our central location and ease of access to Jaffa Street and the old city make us a guest favourite. Your kind appreciation provides great motivation to all the team members who served you. We will tell our staff members that you enjoyed their work and their level of service. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year. We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel. Kindest regards, Reservations/Sales Department

Dear Marc, First of all we would like to thank you for sharing your experience on Hotels.com / Expedia regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated. We are extremely happy to hear your overall stay with us was excellent and that our service quality was of the highest standard. Thank you very much for highlighting the property, location, oasis garden, facilities, breakfast, and service quality at our hotel. Our central location and ease of access to Jaffa Street and the old city make us a guest favourite. Your kind appreciation provides great motivation to all the team members who served you. We will tell our staff members that you enjoyed their work and their level of service. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year. We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel. Kindest regards, Reservations/Sales Department

Dear Kevin, We are constantly seeking to improve our services; therefore, feedback from our guests is very valuable to us. Your remarks encourage us to continue the good and hard work, assuring you of our best of intentions and service quality at all times. We are pleased to hear you enjoyed our property, it's location and the festive atmosphere created by our staff and management. We hope to have the opportunity of welcoming you once again in our property and try to exceed your expectations. Kindest regards, Reservations/Sales Department

Dear Marilyn, First of all we would like to thank you for the time you spent to post such a lovely feedback on Hotels.com / Expedia and for sharing your experience regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated. We are extremely happy to hear your overall stay with us was excellent. Thank you very much for highlighting the property, location, oasis garden, facilities, and service quality at our hotel. We are pleased to hear you enjoyed our restaurant and breakfast options and quality. Our central location and ease of access to Jaffa Street and the old city make us a guest favourite. Your kind appreciation provides great motivation to all the team members who served you. We will tell our staff members that you enjoyed their work and their level of service. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year. We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel. Kindest regards, Reservations/Sales Department

Dear Fernand, We greatly appreciate your review on Expedia Group and Hotels.com. We continue our endeavor to provide the best of stay for all our guests who visit the Sergei Palace Hotel and improve our services and facilities each year. We will take your precious comments into account to keep improving our service and facilities quality. We would like to thank you once again for choosing the Sergei Palace Hotel and we are looking forward to welcoming you once again in the future. Kind regards, Reservations/Sales Department

Dear Guest, We greatly appreciate your review on Expedia Group and Hotels.com. We continue our endeavor to provide the best of stays for all our guests at the Sergei Palace Hotel and improve our services and facilities each year. We will take your precious comments into account. Please rest assured that your comments will be taken into consideration and actions will be taken. We would like to thank you once again for choosing our Hotel and we hope to have the pleasure to accommodate you once again in Jerusalem in the future and meet your expectations. Kind regards, Reservations/Sales Department

Thank you kindly for your review. We always strive to help our guests enjoy their stay and offer the best service possible. It was our pleasure hosting you and we hope to welcome you again in the future. Kindest regards.