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Avis sur DoubleTree by Hilton Jakarta - Diponegoro

5 out of 5
DoubleTree by Hilton Jakarta - Diponegoro
Jl Pegangsaan Timur No.17 Cikini, Jakarta, Jakarta

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 358 avis sur 608." "
Note des voyageurs de 8 (Bien), d’après 197 avis sur 608." "
Note des voyageurs de 6 (Satisfaisant), d’après 33 avis sur 608." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 608." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 608." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Suite okay but no special treatment
Great place for staycation. We were staying in superior suite and all good unless no real differences between standard rooms and suite. No differences at all. Disappointing.
Séjour de 4 nuits en mai 2021
Réponse de Hotel Management le 19 mai 2021
Dear Valued Guest, Greetings from DoubleTree by Hilton Jakarta-Diponegoro and thank you for sharing your feedback with us. We are glad that you had a great overall stay, however it is regrettable to hear about your disappointment regarding your room. Please allow us to share that all of our Suites offer more space compared to our standard room, featuring separate living area and additional bathtub in the bathroom. We also have exclusive benefits for our Suite and Executive Room guests, including Afternoon Tea and Evening Cocktail served to your room. We hope this will not stop you from coming back and we look forward to welcoming you again to DoubleTree by Hilton Jakarta!

10/10 Excellent

jaouad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hotel pour s'amuser et se détendre
Nous avons passé une nuit dans cet hotel et j'ai été ravi de l'accueil, des services proposés par l'hotel mais également par l'énorme piscine où petits et grands trouveront leur bonheur. Concernant le petit déjeuner, c'est juste gargantuesque!!! le buffet est énorme et il y en a pour tous les goûts
Séjour de 1 nuit en août 2019
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 27 août 2019
Greetings from the DoubleTree by Hilton Jakarta-Diponegoro and thank you very much for sharing your feedback. We value your feedback as it helps us to focus on what is important to our guests. We are delighted that you've had a comfortable stay and was well-taken care of during your recent visit, experiencing DoubleTree by Hilton in Indonesia, our CARE service, restaurant, swimming pool and the facilities. We are looking forward to welcome you back to your home away from home in Jakarta!

8/10 Bien

kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Très bel hôtel Hilton . Superbe piscine lagon. Difficile de bronzer tranquille au soleil car les transats sont sous les arbres beaucoup d’enfant et la musique du lounge ne s’y prête pas. Le buffet du soir et un peu cher . Une remarque concernant le check out. J’ai demandé la veille à la réception et on m’a annoncé qu’il était à midi. Le le dernier matin a 10h45 on m’a appelé en chambre pour me dire qu’il était à 11h ce que je n’avait pas prévu. Les valises ont été faite à la va vite du coup.
Séjour de 2 nuits en juillet 2019
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 18 juil. 2019
Greetings from the DoubleTree by Hilton Jakarta-Diponegoro and thank you for reviewing your recent stay with us. We value your feedback as it helps us to focus on what is important to our guests. Your positive feedback on our facilities is much appreciated! First of all we really sorry to learn about the area where we did not manage to meet your expectations during your recent trip to our hotel. I have addressed your concerns with my management team to ensure we focus on lifting our service levels and attention to detail in the areas you have highlighted. I sincerely hope that we will have another occasion to rectify this for you. Thank you for your feedback and it would be our pleasure to have you with us again in the near future.

10/10 Excellent

Thomas

Du bonheur !
L'apothéose ! La piscine est incroyable, le buffet petit déjeuner est incroyable, les chambres sont nickel, le personnel parle (tous) anglais, il y a un spa avec des tarifs corrects (ok un peu plus cher que dans la rue, mais pas absurde non plus). La salle de fitness est bien équipée. Il y a du wifi gratuit partout (en tout cas pour les membres, adhesion gratuite). Dans le lobby wifi gratuit public.
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2018

8/10 Bien

Olivier, Saint malo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice option, great pool to rest, I recommend
Nice building with lush vegetation. Open lobby, lots of space and sofa to rest or have drink. Warm staff, lobby or restaurant. Rooms are comfy, well air conditioned and ceiling to bottom windows. Missing rain shower and low water pressure (not enough to have a comfortable shower). Cookies for sale, usually they are offered at check in in other doubletrees? Good choice at breakfast, maybe too much. Very nice lagoon pool, peaceful and lots of shade under the trees. A good choice.
Séjour de 2 nuits en mai 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Rémi , Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très confortable
Hôtel luxueux bien équipé ayant une équipe très accueillante. En particulier la salle de sport est fournie et la piscine agréable pour se détendre. L'hôtel est un peu à l'écart mais des taxis sont toujours en attente devant pour vous amener en ville à des tarifs abordables

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel au centre de Jakarta
Bon séjour dans ce joli hôtel proche de la gare ferroviaire. La piscine est vraiment un plus pour Jakarta. Lit très confortable, insonorisation des chambres moyenne.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Sebastien

Excellent 👌
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 22 avr. 2024
Dear Sebastien,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

4/10 Médiocre

Jessica

Voyage en famille, Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
This is not the hotel to stay at during a holiday. It was overcrowded leading to 15 to 20 min waits for the 2 elevators on the property. We were woken up daily at 6am to children screaming and running back and forth down the hallway. We spent most of our stay out of the hotel. The manager apologized but there was nothing he could do to improve our stay.
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 22 avr. 2024
Dear Jessica,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is regrettable to hear about your uncomfortable experience due to the lack of quietness in your room; please accept our sincerest apology. Please rest assured that this will be shared to the department concerned for the necessary improvement in the future.We hope to be able to welcoming you back and we look forward to seeing you again.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Rashid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good choice
Séjour de 6 nuits en avril 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 15 avr. 2024
Dear Rashid,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

2/10 Horrible

Jessica

Voyage en famille, Voyage en groupe
We were recommended to stay at the Doubletree Hilton by our friends who absolutely have had great stays in the past. We got two rooms. There are only two working elevators in the whole property and due to their full capacity, we were all waiting anywhere between 15 to 25 min for an elevator and even when it did come we were squished like sardines. Our second issue was the lack of supervision we were on a floor surrounded by young children and every morning we got the 6am wake up call of screaming little ones. Although the manager apologized, it would be a hard decision to try it again. I’ve stayed at other hotels in Jakarta that I was very happy with,
Séjour de 2 nuits en avril 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 15 avr. 2024
Dear Jessica,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is regrettable to hear about the disappointing experience during your stay. Please rest assured that your comment has been shared to the team for improvements and training. We are sorry that we have not managed to make your stay thoroughly enjoyable and we hope that we will have another occasion to rectify this for you. Once again, thank you for your feedback and it would be our pleasure to have you with us again in the near future.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Yoshihiro

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good!
Séjour de 4 nuits en mars 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 8 avr. 2024
Dear Yoshihiro,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Toby

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel very nice, but you are reliant on the hotel for restaurants / bars as there is nothing in local area.
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 8 avr. 2024
Dear Toby,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Firdaus

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 8 avr. 2024
Dear ______,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Firdaus

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful experience
Good place for all....Fully recommend to all
Séjour de 4 nuits en février 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 8 avr. 2024
Dear Firdaus,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Azillia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 mai 2024
Dear Azillia,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro: a sanctuary in the heart of the city.Best regards,

10/10 Excellent

park

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 mai 2024
Dear Park,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,

8/10 Bien

Mizuki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 mai 2024
Dear Mizuki,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,

10/10 Excellent

TAKAAKI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 mai 2024
Dear Takaaki,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,

10/10 Excellent

Henritua Pikus

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is hotel absolutely amazing…my son n my mom n my love do really love stay here .so this is hotel absolutely recommend
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 28 déc. 2023
Dear Henritua Pikus,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay! We truly appreciate you taking the time to share your feedback with us.It is such a pleasure to be your preferred hotel in Jakarta. We are pleased to learn that you and your family had a pleasant stay and enjoying our service and facilities. A sanctuary in the heart of the city!We look forward to welcoming you back in the near future.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Naim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It will be worth your stay
staff are very helpful and polite, hotel is clean overall, breakfast has amazing variaty.
my room city view
pool view
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 13 déc. 2023
Dear Naim,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 22 avr. 2024
Dear Beloved Guest,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel and services
Séjour de 7 nuits en novembre 2023
Réponse de Hotel Management le 20 nov. 2023
Dear Anonymous,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Mariana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bom
Hotel simpático e quartos bons, confortáveis, mas carpetes e lençóis com manchas (espero que por não saírem durante as lavagens). Comida relativamente fraca para um Hilton. Staff simpático. Zona da piscina pouco cuidada, apesar da piscina ser bonita, as almofadas das espreguiçadeiras com manchas e com ar bastante velho, zona envolvente da piscina pouco cuidada e com muitas folhas caídas no chão o que dava mau aspecto. Zona circundante ao hotel não apropriada para sair a pé sozinho. Numa próxima viagem a Jakarta não voltarei a ficar no mesmo hotel pois também gosto de poder sair do hotel a pé e dar uma volta, coisa que neste hotel não era possível.
Séjour de 5 nuits en novembre 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 22 avr. 2024
Dear Mariana,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

ChangOh

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 22 avr. 2024
Dear ChangOhGreetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

TSUYOSHI

Séjour de 3 nuits en novembre 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 22 avr. 2024
Dear Tsuyoshi,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

TAKASHI

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
すごく良かったです
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 6 nov. 2023
Dear TAKASHI,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Kensho

Séjour de 1 nuit en octobre 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 22 avr. 2024
Dear Kensho,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Cucu, Artarmon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 27 oct. 2023
Dear Cucu,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very satisfied aside from the location
Overall very very nice and clean. Great stay
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Dear Anonymous,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Marc

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The quality of this hotel for the price is wonderful. Great staff, clean and well-appointed rooms. Highly recommend. Marc - Montreal, Canada.
Séjour de 9 nuits en septembre 2023
Réponse de Hotel Management le 4 oct. 2023
Dear Marc,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

SAID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great relaxing place
It was a great three nights in this fabulous hotel. From check in to check out, everything was perfect. The hotel is large as well as the room. All staff members were kind, polite, and helpful. Taxis were available at all time. Breakfast was a broad of variety. A very excellent choice. Thank you all
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 29 sept. 2023
Dear SAID,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Jurgen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 26 sept. 2023
Dear Jurgen,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

4/10 Médiocre

Satoshi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
明け方、アザーンが大音量で鳴り響き強制的に起こされます。
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 25 sept. 2023
Dear Satoshi,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you very much for taking the time to share your feedback. It was a pleasure to be your preferred hotel in Jakarta! We are very happy to learn that you had a pleasant stay and that our service met your expectations. Our team members always strive to deliver the best to ensure you and all of our guests have a pleasant experience with us. We look forward to welcoming you back again in the near future! Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Chi hoon

Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 25 sept. 2023
Dear Chi hoon,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is regrettable to hear about your uncomfortable experience due to the lack of quietness in your room; please accept our sincerest apology. Please rest assured that this will be shared to the department concerned for the necessary improvement in the future.We hope to be able to welcoming you back and we look forward to seeing you again.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Helen

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our stay overall was very good! The staff were very friendly and would help in any way they can. Had a small incident where the bed smelled like food (maybe from the previous user) and the hotel staff were able to accommodate right away.
Séjour de 3 nuits en août 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 sept. 2023
"Dear Helen,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you very much for taking the time to share your feedback.It was a pleasure to be your preferred hotel in Jakarta! We are very happy to learn that you had a pleasant stay and that our service met your expectations. Our team members always strive to deliver the best to ensure you and all of our guests have a pleasant experience with us.We look forward to welcoming you back again in the near future!Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

8/10 Bien

SHIHHENG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Try harder
It’s ok. The service of front desk can be improved a bit.
Séjour de 4 nuits en août 2023
Réponse de Hotel Management le 7 sept. 2023
"Dear SHIHHENG,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

4/10 Médiocre

Shinichiro, Singapore

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wifiが有料なのは少しガッカリ。
Séjour de 1 nuit en août 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 sept. 2023
"Dear Shinichiro,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is regrettable to hear about the disappointing experience during your recent stay. Please rest assured that your comment has been shared to the team for improvements and training. We are sorry that we have not managed to make your stay thoroughly enjoyable and we hope that we will have another occasion to rectify this for you. Once again, thank you for your feedback and it would be our pleasure to have you with us again in the near future.Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

10/10 Excellent

Bart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is really good
Séjour de 2 nuits en août 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 sept. 2023
"Dear Bart,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything went well, breakfast was also good
Séjour de 1 nuit en juin 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 7 sept. 2023
"Dear Maria,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is such a pleasure to be your preferred hotel in Jakarta. We are glad to know that you had a pleasant stay, enjoying our warm service, complete facilities and good food. We look forward to welcoming you back in the near future.Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de DoubleTree Jakarta le 31 juil. 2023
Dear Renee,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Helena

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The perfect staycation place in Jakarta with breakfast buffet, gym, pool, and kids club available. Getting around with GoCar/private car was quite easy. The only thing that took down 1 star out of 5 was the broken light switch and bad lighting in the bathroom. I reckon the bulbs need changing. Other than that, everything else was great! Would still recommend. Thanks, DoubleTree by Hilton! :)
Séjour de 2 nuits en juillet 2023
Réponse de DoubleTree Jakarta le 25 juil. 2023
Dear Helena,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Susmit

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 11 juil. 2023
Dear Susmit,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

CWJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel
The best stay I've ever had in Jakarta and I have had a number. The staff do seem to genuinely care about the guests. The room we had was clean and quiet. The amenities within the hotel and the swimming pool and outdoor area where immaculate and again staff we're very helpful. I would recommend if you are staying in Jakarta stay in this hotel you get a five-star stay that would probably beat any of the other five star hotels in Jakarta
Séjour de 4 nuits en juin 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 3 juil. 2023
Dear CWJ,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Tatsuya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de DoubleTree Jakarta le 19 juin 2023
Dear Tatsuya,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Mouloud

Les points forts : Propreté
Everything was excellent
Séjour de 1 nuit en mai 2023
Réponse de DoubleTree by Hilton Jakarta - Diponegoro le 2 juin 2023
Dear Mouloud,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Bien

Kajol

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When we call something for room service, it takes a long time, not once it happend 2/3 times.
Séjour de 4 nuits en mai 2023
Réponse de DoubleTree Jakarta le 19 juin 2023
Dear Kajol,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback.It is disappointing to hear that your staying experience with us did not meet your expectation - please accept our sincerest apology. We have noted your comments and shared them to the department concerned for more focuses on training and to provide you with a better guest experience in the future.Once again, thank you for your feedback and it would be our pleasure to have you with us again.Best regards,DoubleTree by Hilton Jakarta - Diponegoro