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Avis sur ITC Rajputana, A Luxury Collection Hotel, Jaipur

5 out of 5
ITC Rajputana, A Luxury Collection Hotel, Jaipur
Palace Road Rajasthan, Jaipur, Rajasthan

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 337 avis sur 574." "
Note des voyageurs de 8 (Bien), d’après 154 avis sur 574." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 574." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 574." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 574." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
boissons trop chères
hotel moderne , bien placé, propreté parfaite, bon buffet les boissons restent onéreuses par rapport a d'autres hôtels d'inde, personnel serviable mai peu souriant, j'ai passé quand même un bon séjour
Séjour de 3 nuits en mars 2020
Réponse de ITC Rajputana le 26 juil. 2020
Dear Guest, Namaste! Thank you for taking out your valuable time and sharing your feedback with us. We are delighted to know that we were able to serve you well and you enjoyed staying with us. …... is delighted to hear from you. We have noted your points and ensure to work on them. We look forward to welcoming you soon. Regards, Rishi Mattu General Manager ITC Rajputana - A Luxury Collection Hotel

10/10 Excellent

BEATRICE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jamais déçue !
Un environnement très agréable et un personnel attentif, principalement au les serveurs du petit-déjeuner et les 2 charmantes femmes du spa.
Séjour de 6 nuits en février 2019
Réponse de Shekhar Sawant le 20 févr. 2019
Dear Guest, Greetings from ITC Rajputana, Jaipur. Thank you for taking a moment to share your review. We are delighted to read your very positive feedback and to know that you had a truly amazing experience at our Spa.Thank you for highlighting our staff for their courteous approach. We look forward to welcoming you back in the future. Warm regards, Shekhar V. Sawant General Manager ITC Rajputana- A Luxury Collection Hotel

10/10 Excellent

Ron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good experience
Personnel adorable extrêmement serviable. Cadre agréable et calme. Bonne pioche
Séjour de 3 nuits en février 2018

8/10 Bien

David, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay at ITC Rajputana
Great place to stay in Jaipur. Nice breakfast, nice rooms, nice pool to relax.

8/10 Bien

Christian, Courbevoie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de grand standing
Un immense bâtiment de briques dont les ailes se déploient sur de belles pelouses. Excellent buffet de petit-déjeuner. En revanche, il faut refuser de payer le supplément pour l'accès au wifi, inacceptable aujourd'hui.

8/10 Bien

Lô, Bordeaux

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Magnifique hôtel
Le ITC Rajputana est vraiment un hôtel fantastique. Le personnel est adorable, surtout celui du room service, disponible à toutes heures du jour et de la nuit ainsi que celui du restaurant buffet Jal Mahal. Le personnel de la réception devrait juste être un peu plus tolérant et patient avec les touristes qui ne parlent pas un anglais parfait, c'est le seul petit point noir. Par contre l'assistante manager est très efficace et d'une aide précieuse. La piscine est immense, propre et bordée de transats pour se reposer dans un calme très appréciable. Les décors sont majestueux, on se croirait dans un conte des mille et une nuit. L'hôtel est bien situé et une multitude de rickshaw se présente à vous dès que sortez, pour se proposer de vous emmener. Des taxis sont aussi disponibles à l'hôtel. Je ne les remercierai jamais assez pour l'aide qui m'a été donnée quand ma fille est tombée malade et qu'elle a dû être hospitalisée. Je garde un excellent souvenir de cet hôtel et le recommande vivement. J'y retournerai avec grand plaisir.

10/10 Excellent

Diego, Laudun-l'Ardoise France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
recommandé sans retenue
hotel parfait, il faudrait simplement faire rembourrer les fauteils de la chambre que nous avons occupée

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Robbie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shruti at front desk is very nice and very accommodating. Made sure we have the best experience in ITC which we did.. Definitely would reccomend ITC Rajputana Jaipur
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Gurudas, ISELIN

Voyage en famille
Les points forts : Personnel et service et équipements
Their Heritage rooms are good but adjacent areas are not cleaned properly and not maintained properly. Carpets are dirty and full of moisture
Séjour de 3 nuits en mars 2024

10/10 Excellent

Rupinder

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was beautiful. Food was great. Service was unbeatable. Only issue was there was no good place to walk outside the resort.
Séjour de 3 nuits en février 2024

8/10 Bien

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel. We didn't eat at their fine dining restaurant. We thought the food at their other restaurants was good (not great) but the service throughout the hotel was fabulous and the bed was so comfortable.
Séjour de 1 nuit en février 2024

2/10 Horrible

Aegis

Séjour de 2 nuits en février 2024

8/10 Bien

howie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathroom was outdated with a shower in the tub. I asked the front desk to change and they said they would but never did. In general the staff wasn't bad, but wasn't great either.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Menaka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and Excellent Service
Séjour de 2 nuits en décembre 2023
Réponse de ITC RAJPUATANA le 3 janv. 2024
Dear Ms. Menaka,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

2/10 Horrible

Amit

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Not recommended- inadequate staff & not trained
Every single aspect of service was rubbish. From luggage at check-in to the worst part which was F&B. Staff didn’t have a clue about their own ordering process T JAL Mahal where we had breakfast. Half the facilities were shut (it was peak season). I will never return !!
Séjour de 3 nuits en décembre 2023
Réponse de ITC RAJPUATANA le 3 janv. 2024
Dear Mr. Amit,Namaste!We thank you for taking the time to share your feedback.I am deeply concerned with the feedback and it is disheartening to know that you did not have a pleasant experience during your recent stay.I would like to assure you that I am personally investigating the details and shall address the same in all seriousness it deserves.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Raymond P

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent dining and lounge/bar. Staff was very friendly and professional.
Séjour de 3 nuits en novembre 2023
Réponse de ITC RAJPUATANA le 3 janv. 2024
Dear Mr. Raymond,Namaste!We thank you for taking the time to share your feedback.Warm regards,Deependra RanaGeneral Manager

6/10 Satisfaisant

Debbrat

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de ITC RAJPUATANA le 3 janv. 2024
Dear Debbrat,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Lovely communal areas, nice bar, good meal in Jal Mahal. Rooms a little dated. Well located. Unfortunately I Was woken up every morning before 7 by housekeeping staff outside the room talking loudly, ringtones etc.
Séjour de 3 nuits en octobre 2023
Réponse de ITC RAJPUATANA le 3 janv. 2024
Dear Guest,Namaste!We thank you for taking the time to share your feedback.I am deeply concerned with the feedback and it is disheartening to know that you did not have a pleasant experience during your recent stay.I would like to assure you that I am personally investigating the details and shall address the same in all seriousness it deserves.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

sunita

Séjour de 2 nuits en octobre 2023
Réponse de ITC RAJPUATANA le 3 janv. 2024
Dear Ms. Sunita,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

6/10 Satisfaisant

Ajay

Voyage en famille
location is so-so. Too large with too many weddings taking place
Séjour de 2 nuits en octobre 2023

8/10 Bien

TOMOSHI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we can see a local weddingceremony at this hotel luckily. it was interesting.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel, convenient for the Taj Mahal
Lovely hotel with good facilities and very friendly staff.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Ferruccio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Séjour de 2 nuits en octobre 2023

8/10 Bien

Anindita

Voyage en couple
Les points forts : Personnel et service et équipements
I have stayed at ITC Maurya and was looking forward to staying at ITC Rajputana but both properties are miles apart in terms of both location and rooms. ITC Rajputana is a very old property and the rooms are average at best. Breakfast was good but they messed up one of our orders for eggs. Aside from this, we took two meals at Jaipur Pavillion and they were good. The staff at the property was very professional and made efforts to make us comfortable.

10/10 Excellent

Gagandeep

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Value for money… great location, clean rooms and excellent breakfast.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Rajesh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall good property
Séjour de 1 nuit en août 2023
Réponse de General Manager le 25 août 2023
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Veeshesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 25 août 2023
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

khyati

Voyage en groupe
Les points forts : Équipements
Good
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 25 août 2023
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

2/10 Horrible

Akshi

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I had my worst experience in this 5 star property. 1. The breakfast was not of good quality. 2. Door of our room and towards balcony was broken. 3. The spa experience could have been better but the spa manager only smiled once we made the payment. 4. Worst of all, they threw my belongings and did not cooperate at all. I called them multiple times, went to reciption to understand what has happened but noone was taking the responsibility for it. 5. The person who was managing the swimming pool area was also rude. 6. Very small rooms. Worst worst experience ever. Highly disappointing. No respect for guests. No facilities. Only the cleaning staff was humble. Unprofessional managers.
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 25 août 2023
Dear Guest,Warm greetings from ITC Rajputana !I would like to take this opportunity to thank you for choosing to stay at ITC Rajputana and for your feedback.We have made a note of your observations on areas which need improvement and we regret the inconvenience caused to you due to this. I would like to assure you that we are investigating the details and assure you of the necessary corrective actions.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

4/10 Médiocre

Anjana

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Deependra le 10 juil. 2023
Dear.Ms.Anjana,Namaste and Greetings from ITC Rajputana !We are concerned that you have had occasion to rate us so low. May we request for information on your specific concern so that we are able to address it better.Warm regardsDeependra RanaGeneral Manager

8/10 Bien

Simrit

Voyage en famille
Good place. Could be cleaner. But good overall.
Séjour de 3 nuits en juin 2023
Réponse de Deependra le 10 juil. 2023
Dear Guest,Namaste !Thank you for sharing your feedback with us.I look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Rachita

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay was great, good food very clean and the best part it's pet friendly...only the bathrooms need to be renovated which I was told that they are being renovated...location is central overall a good place for family holidays
Séjour de 2 nuits en juin 2023
Réponse de Deependra Rana le 28 juin 2023
Dear Ms.Rachita,Greetings from ITC Rajputana !We are grateful for the overall positive comments you have made regarding our hotel and its services. The team and I, look forward to your continued visits and assure you of our best attention at all times.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Asmita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing property and wonderful staff!!
Séjour de 1 nuit en juin 2023
Réponse de Deependra Rana le 28 juin 2023
Dear Ms.Asmita,Greetings from ITC Rajputana !We are grateful for the overall positive comments you have made regarding our hotel and its services. The team and I, look forward to your continued visits and assure you of our best attention at all times.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Pankaj

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
From check in to check out, the entire stay was amazing with friendly and courteous staff at every point of contact. The dining experience was particularly amazing, the highlight of every day being the vast spread for breakfast, something for every palate and dietary consideration - and if it was available, the staff found a way to make something wonderful to suit our and our kids needs. Very clean, family friendly and centrally located in the heart of Jaipur. Would highly recommend this and any ITC line of hotels.
Séjour de 6 nuits en juin 2023
Réponse de Deependra Rana le 15 juin 2023
Dear Mr.Pankaj,Greetings from ITC Rajputana!It gives us great pleasure to know that overall you had a comfortable stay. The entire team feels encouraged by your kind words of appreciation.We do hope you will have an opportunity to visit Jaipur soon and stay with us on your next visitWe look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

6/10 Satisfaisant

Punit

Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Deependra Rana le 5 mai 2023
Dear PunitGreetings from ITC Rajputana!Thank you for sparing your valuable time to share your feedback. Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent hotel, with excellent service overall. A point to take into consideration is the speed of service in the breakfast room, cafe and bar. It seems to be a fully respected chain of command for everything. If we needed a glass for a beer or to pour water; we noticed the order was given to another person and then to another one, and 15 minutes later we had the glass. It should be easier. Let alone a coffee or olive oil.
Séjour de 3 nuits en avril 2023
Réponse de Deependra Rana le 5 mai 2023
Dear DanielGreetings from ITC Rajputana!Thank you for sparing your valuable time to share your feedback. Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
March 23
The overall service was great - especially dharmesh at the front was very helpful with the luggage, cars. Good breakfast.
Séjour de 1 nuit en mars 2023
Réponse de Deependra Rana le 14 mars 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.I have shared your appreciation with the team and especially Dharmesh who is truly touched with your kind words of appreciation.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Prashant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel
Amazing stay, just wonderful
Séjour de 5 nuits en février 2023
Réponse de Deependra Rana le 14 mars 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

APRAMEYAA, Ottawa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything at this property is luxurious- decor, food, property itself, pool, children friendly. Food was excellent with many options for both vegetarians and non-vegetarians.
Séjour de 1 nuit en février 2023
Réponse de Deependra Rana le 14 mars 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.The team here would be delighted to see your compliments.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Kalpesh, Carlsbad

Séjour de 3 nuits en janvier 2023
Réponse de Deependra Rana le 14 mars 2023
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 Excellent

Kristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Rishi Mattu le 27 déc. 2022
Dear Mr.Kristin,Namaste,We appreciate the time taken to write this review.It gives us great pleasure to know that overall you had a pleasant stay. We look forward to the pleasure of welcoming you back.Warm regards,R.MattuGeneral Manager

8/10 Bien

Stephany

Séjour de 2 nuits en novembre 2022
Réponse de R.Mattu le 5 déc. 2022
Dar Guest,Namaste !Thank you for sharing your feedback.We look forward to welcome you back in the near future.Warm regards,R.MattuGeneral Manager

10/10 Excellent

Rupinder

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de R.Mattu le 15 sept. 2022
Dear Mr.Rupinder,Namaste !I wish to appreciate and thank you for the rating shared with us in your review.We value your patronage and look forward to the pleasure of welcoming you back. Warm regards,R.MattuGeneral Manager

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2022
Réponse de R.Mattu le 26 nov. 2022
Dear Guest,Namaste !Thank you for sharing your feedback.We look forward to welcome you back in the near future.Warm regards,R.MattuGeneral Manager

4/10 Médiocre

Gabriel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty and Poor service
This place looks dated and dirty. The rooms feels runned down, and the carpets in the common areas are full of stains. When you walk the corridors you can see the view of an I internal patio and it looks dirty and without maintenance. I decided to stay in this hotel after visit the ITC in Delhi for dinner and it's a lower level of experience by far! The services was very bad!!! Check in was slow and bureaucratic they asked me to feel more forms here than in any other hotel in India. Besides that the staff could not manage to print some documents that I needed for boarding my plane... Just pure incompetence
Séjour de 1 nuit en juillet 2022
Réponse de R.Mattu le 16 juil. 2022
Dear Guest, Greetings from ITC Rajputana ! Thank you for taking out the time to share your feedback with us. We have made a note of your observations and we regret the inconvenience caused to you due to this. I would like to assure you that we are investigating the details and assure you of the necessary corrective actions. We thank you for your patronage and look forward to welcoming you back soon. Warm regards, R.Mattu General Manager

10/10 Excellent

Leema

Séjour de 1 nuit en mai 2022
Réponse de Rishi Mattu le 27 mai 2022
Dear Ms.Leema, Namaste ! I am pleased to know that your recent experience was comfortable and memorable in every aspect. Thank You for your positive feedback. We do value your patronage and look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 Bien

Rachita

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Great hotel and they are pet friendly food is amazing staff helpful and courteous.
Séjour de 3 nuits en mars 2022
Réponse de Rishi Mattu le 24 mars 2022
Dear Ms.Rachita, Greetings from ITC Rajputana, Jaipur ! Thank you for taking the time to share your feedback following your recent stay with us. We are grateful for the overall positive comments you have made regarding our hotel. The team here would be delighed to see your compliments. We look forward to welcoming you back in the future. Warm regards, Rishi Mattu General Manager

2/10 Horrible

Vivek

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Experience worth forgetting
Too slow check in, check out was even worse. No invoice provided. Needed too much of follow up for invoice over calls and email. Still unsure of release of credit block. Gym opens at 7.15 am. Room service is too slow. Not worth staying.
Séjour de 2 nuits en février 2022
Réponse de Rishi Mattu le 10 mars 2022
Dear Mr.Vivek, Namaste ! Thank you for taking the time to share your feedback following your recent stay at the ITC Rajputana. We have made a note of your observations on areas which need improvement and we do regret the inconvenience. It is rather unfortunate that we could not meet your expectations. Please rest assured that I have addressed your feedback with the departments concerned and we are taking corrective action to prevent such recurrences in future. I am sure you will notice a perceptible difference on your next visit to our Hotel. Assuring you of our best attention at all times, Warm regards, Rishi Mattu General Manager