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Avis sur DoubleTree by Hilton Hotel Jacksonville Airport

4 out of 5
DoubleTree by Hilton Hotel Jacksonville Airport
2101 Dixie Clipper Dr, Jacksonville, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 640 avis sur 1243." "
Note des voyageurs de 8 (Bien), d’après 257 avis sur 1243." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1243." "
Note des voyageurs de 4 (Médiocre), d’après 105 avis sur 1243." "
Note des voyageurs de 2 (Horrible), d’après 89 avis sur 1243." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

F

Séjour de 1 nuit en avril 2023
Réponse de Hotelmgmt le 12 avr. 2023
Thank you for your rating. We would be grateful to have the opportunity to host you again so that we can make a better impression on you.

4/10 Médiocre

JOHN

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel needs huge improvement and renovation. Very disappointing, should be classified as Single Tree if you see what I mean. Why does Hilton put its brand over this type of hotel? We had room 817, A/C noisy and connected with taped wires, very dangerous if you travel with young kids, bathroom door and balcony door have to be replaced, etc.. And it’s not cheap at all to sleep there! Totally overpriced. All A/Cs in corridors are as noisy as airplanes during takeoff
Séjour de 1 nuit en février 2023
Réponse de Hotelmgmt le 7 mars 2023
John, we're truly surprised and disheartened to learn about the condition of your guest room, and we wish could have connected with you about your concerns while you were still here. If available, it would have been our team's pleasure to relocate you to ensure your comfort and rest. We will be looking into your feedback further to make the necessary repairs and adjustments and we hope you will offer us another chance to improve your overall impression of us. Thank you for your review.

6/10 Satisfaisant

Samantha M.

Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 26 mai 2024
Samantha, we appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide you with an experience that is improved from check-in to check-out.

10/10 Excellent

Heidi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy, safe, clean with a shuttle from the airport! Perfect!
Séjour de 1 nuit en mai 2024

8/10 Bien

cathy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice pool area
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 24 mai 2024
Cathy, thank you for your positive review of DoubleTree by Hilton Hotel Jacksonville Airport. We are glad you had an enjoyable stay and were pleased with our pool area. The pleasure would be ours to welcome you back again!

10/10 Excellent

Sharlene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk and dining room were awesome
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Sharlene, thank you for taking a moment to let us know how much you appreciated our front desk and restaurant teams! We’re delighted they made a positive impact on your stay, and we can’t wait to show you more of our five-star hospitality soon.

10/10 Excellent

Tamela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice quiet place and clean and convenient
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
We’re delighted that you had a peaceful and convenient stay, Tamela! Thank you for your positive feedback. We eagerly anticipate the opportunity to host you again when you return to Jacksonville.

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the stiff were kind and friendly. I would stay again.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Marcus, we're delighted to know that our team made a great impression on you! Thank you for choosing the DoubleTree by Hilton Hotel Jacksonville Airport, and we can't wait to host you again.

10/10 Excellent

ANDREA, JACKSONVILLE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great clean room
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Andrea, we're thrilled that you found your room comfortable and spotless. Your feedback and five-star rating mean a lot to us. Thank you, and we hope to see you again soon for another pleasant stay!

10/10 Excellent

Taylor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was great, only there for 1 night, shuttle was fast and easy
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Taylor, it’s wonderful to know our airport shuttle helped ease your travels. We appreciate you choosing to stay with us and sharing your five-star experience. We look forward to welcoming you back to the DoubleTree by Hilton Hotel Jacksonville Airport!

10/10 Excellent

Kristen, Woburn

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 17 mai 2024
Thank you for your five-stars. We look forward to your return and hope it's soon!

6/10 Satisfaisant

Robin

very convenient; many places to eat and shop in close proximity. right on airport grounds
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 17 mai 2024
Robin, thank you for staying with us! We are glad you enjoyed your visit and found our location convenient. The pleasure would be ours to welcome you back.

4/10 Médiocre

Dixie

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I booked a suite through Expedia to get a nicer, more updated room in a hotel that really needs to be updated, and I was given a standard room and told that booking through Expedia does not guarantee me what I book and pay for. Never had that happen before. Hotel staff not the nicest and out it all on Expedia which is not correct.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 15 mai 2024
We sincerely apologize that your room wasn't what you expected, Dixie. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and at that point, we may be limited by availability. Our team will be discussing your comments to see how we can ensure a better experience going forward. We hope to have another chance to welcome you and change your perception of us.

6/10 Satisfaisant

Maureen

Les points forts : Propreté et personnel et service
Just a bit loud
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Maureen, thank you for staying with us! We are glad you had an overall enjoyable stay, though we are sorry to hear that some noise disrupted your visit. We hope to welcome you back for a better experience in the future.

6/10 Satisfaisant

Yenette

The food is horrible sold me frozen processed fish and fries $23 the grilled cheese sandwich the cheese was like plastic all the food on the Buffet was cold I spent over $80 on horrible food.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Yenette, while we hope you enjoyed your stay with us, we’re truly sorry to hear about your disappointing experience at the restaurant. Our goal is always to provide fresh, high-quality options for our guests, and your comments will be reviewed by our team for improvement. We hope for another chance to welcome you and make a much better lasting impression.

10/10 Excellent

Kevin

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 12 mai 2024
Thank you and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Tatsiana

Les points forts : Propreté et personnel et service
room was a bit smelly
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 14 mai 2024
We appreciate your feedback, Tatsiana. It's great to know that you had an overall excellent stay, though we regret the issue with the room odor. Rest assured, we will address this immediately. We eagerly anticipate your return and will aim to provide an even more exceptional experience!

8/10 Bien

Robert, St Johns

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 10 mai 2024
We're grateful for your positive feedback! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further, Robert.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STAFF WAS FRIENDLY AND HELPFULL
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 9 mai 2024
Thank you for sharing your experience, Michael! We're glad that our team's warmth and dedication stood out during your stay. We can't wait to host you again and continue providing excellent service!

10/10 Excellent

Mimi

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every staff member gave us great customer service. Rooms were comfortable and the dining was delicious!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 9 mai 2024
It was a pleasure to have you as our guest, Mimi! Thank you for choosing the DoubleTree by Hilton Hotel Jackonville Airport and sharing your positive feedback about our service, comfort, and dining. We're so pleased you enjoyed your experience, and we hope to see you again before too long!

10/10 Excellent

Xavier

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 10 mai 2024
Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Kristen, Woburn

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 8 mai 2024
It was a pleasure to have you as our guest, Kristen, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Wes

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Stay!!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 8 mai 2024
Your positive feedback and five-star rating mean a lot to us, Wes! We're thrilled you had a great stay and look forward to welcoming you back to the DoubleTree by Hilton Hotel Jacksonville Airport soon!

6/10 Satisfaisant

Kenneth

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The mattress was horrible. Very,very lumpy. I had a terrible time trying to sleep. Very poor bath tub and sink drainage. Foul odor coming from shower. Room 312 Front desk staff and restaurant wait staff very,very good.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 8 mai 2024
Thank you for sharing your experience, Kenneth. While we're pleased that our staff made a positive impression, we deeply apologize for the issues with the mattress and bathroom that detracted from your stay. We are committed to correcting these problems and improving our facilities. We hope you will consider staying with us again so we can demonstrate our dedication to guest comfort.

6/10 Satisfaisant

Daryl

Les points forts : Personnel et service
Front desk staff was very helpful, which I especially appreciated after arriving at midnight. Room was clean, comfortable bed, nice towels. Nothing in mini bar. Hair on shower wall, ewww. They have a huge parking lot and by the time I got there, the only available spots were in the back, which made me very uncomfortable. It was a long walk to the front door and I was by myself. Wouldn't have been a problem, if it was daylight. But VERY convenient to airport!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 6 mai 2024
We’re so glad you chose the DoubleTree by Hilton Hotel Jacksonville Airport for your recent visit, Daryl! Thank you for your kind remarks about our caring team and spotless accommodations. We regret that the shower wasn’t properly prepared and your comments will be shared with the housekeeping team. Additionally, our team will discuss your input about the parking to see how we can enhance the guest experience. Please visit us again soon so we can work to earn another star or two!

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff has been absolutely wonderful!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 7 mai 2024
Elizabeth, thank you for your high recommendation. We are glad you had an outstanding stay and were pleased with the friendly service our team provided. We hope to have the pleasure of welcoming you back!

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick and easy check-in =)
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 3 mai 2024
Jennifer, thank you for your perfect rating of DoubleTree by Hilton Jacksonville Airport. We are thrilled you had an excellent stay and found check-in fast and simple. We hope to have the pleasure of welcoming you back again!

8/10 Bien

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de HotelMgmt le 3 mai 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Bruce!

10/10 Excellent

Juanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great restaurant/bar, convenient shuttle to airport, clean, quiet
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 2 mai 2024
Juanita, we're so glad you had a convenient and relaxing stay! Thank you for choosing us for your time in Jacksonville and mentioning our delicious on-site dining, handy shuttle service, and peaceful atmosphere. It will be a pleasure to welcome you back soon!

8/10 Bien

joslyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk night shift was amazing. AC system definitely works
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 30 avr. 2024
Joslyn, we appreciate your kind words about our front desk team and are glad to know the air conditioning was effective during your stay. We aim to provide excellent service and comfort, and we're happy we could deliver. We hope to see you again soon at the DoubleTree by Hilton Hotel Jacksonville Airport!

10/10 Excellent

Joshua

Séjour de 2 nuits en avril 2024
Réponse de Hotelmgmt le 14 mai 2024
Thank you, Joshua, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Xavier P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Hotelmgmt le 24 avr. 2024
Receiving your five-stars means a lot to us, Xavier! Thank you and we hope to see you again soon.

10/10 Excellent

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool area, great staff and great dining 🍽
Séjour de 7 nuits en avril 2024
Réponse de HotelMgmt le 25 avr. 2024
We’re happy you enjoyed our service and amenities, Xavier! Thank you for choosing the DoubleTree by Hilton Hotel Jacksonville Airport and sharing your positive comments. We hope to see you again soon for another memorable stay!

10/10 Excellent

Gizelda, Chatsworth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and staff was very helpful
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 23 avr. 2024
We appreciate your positive feedback, Gizelda! It's wonderful to know that you found our hotel clean and our staff helpful. We'll continue to strive for excellence in both areas and hope to have the pleasure of hosting you again soon at the DoubleTree by Hilton Hotel Jacksonville Airport!

10/10 Excellent

Elaina

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 11 mai 2024
Elaina, thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Allyson

Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 mai 2024
It's a treat to know you enjoyed your stay, Allyson! Thank you and we hope to welcome you back soon!

10/10 Excellent

Silvia

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 8 mai 2024
Thank you for the five-star rating, Silvia! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Johanne

Les points forts : Propreté et personnel et service
Our room was clean and comfortable. The hallways were quite dated and not in the best of shape, but there appeared to be a lot of construction and upgrades happening while we were there. The food and service in the restaurant were excellent. The front office staff was welcoming and very helpful. Would definitely stay again.
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 19 avr. 2024
Johanne, thank you for your perfect rating. We at DoubleTree by Hilton Hotel Jacksonville Airport are glad you had an excellent stay and were pleased with our clean and comfortable accommodations. It is also wonderful to hear that you enjoyed our restaurant offerings and friendly front desk team. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Cat

Les points forts : Propreté et équipements
Na
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 18 avr. 2024
Cat, thank you for giving us a five-star rating! It's wonderful to know that you enjoyed your stay at DoubleTree by Hilton Hotel Jacksonville Airport. Please come back soon!

10/10 Excellent

gerlinde

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The gym could use some serious updates but the pool area was very nice maintained and the rooms was large. I run around the hotel searching vending machines (as they were signage) but they were none.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 18 avr. 2024
Gerlinde, thank you for taking the time to review your recent stay. We're glad you appreciated our spacious rooms and well-maintained pool area. Your feedback about the fitness center and vending machines is valuable, and we'll address these areas to improve our facilities. We hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future!

6/10 Satisfaisant

teri

Voyage en famille
Les points forts : Personnel et service et équipements
The convience of the property being located close to the airport is a positive, the shuttle service was also very convenient. What is need is upgrades to the rooms and bathroom. The ceiling in the shower was peeling and mold. The coffee maker didn't work properly and the water came out of both sections which made water go all over my personal belongs. The ladies at the front desk were very friendly.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 15 avr. 2024
Thank you for your feedback, Teri. We're glad to hear that our location and shuttle service met your needs, but we apologize for the issues with your room. Your comments about areas in need of updates are invaluable and will be addressed with maintenance. We appreciate your kind words about our front desk staff and hope to welcome you back soon for a more satisfying experience.

8/10 Bien

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 18 avr. 2024
April, sharing our prime location with you was a pleasure! Thanks for choosing us for your recent stay. We hope to welcome you back soon and will strive to earn that fifth star!

10/10 Excellent

Norah

Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 3 mai 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Norah!

6/10 Satisfaisant

Manuel, Santiago

Voyage d’affaires
Les points forts : Propreté et personnel et service
La ubicación de la habitación era mala, y había trabajos afuera y al lado de mi habitación.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 12 avr. 2024
Manuel, we apologize for the inconvenience caused by the location of your room and the noise from nearby work. We are constantly working to minimize disruptions for our guests. We hope to have the chance to welcome you back and provide a more peaceful and enjoyable experience.

6/10 Satisfaisant

Dorota

We asked 2 times for extra towels. Room booked for 5 but only 3 towels in the room. Never received them . Also bathroom fan was not working
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 11 avr. 2024
Dorota, we're disheartened to learn that your room wasn’t properly supplied with towels and that your requests went unfulfilled. This does not meet our usual standards of service, and we will be addressing your concerns with our housekeeping team to prevent such occurrences in the future. We will also have our maintenance team inspect the bathroom fan to ensure everything is working as it should. We sincerely apologize for the inconvenience caused and hope for another opportunity to restore your confidence in us.

2/10 Horrible

Gin

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathtub water goes very very slowly. They change $10 for parking even you just stay in their room for few hours
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 11 avr. 2024
Thank you for sharing your feedback, Gin. We apologize for the inconvenience caused by the slow-draining bathtub in your room and will have maintenance look into this to ensure all of our accommodations are at their best. While we are transparent about our parking fee on our website and third-party booking sites, we sincerely regret if the charge came as a surprise. Guest satisfaction is always our goal, and we hope to welcome you back in the future for a more impressive experience from start to finish.

10/10 Excellent

Monica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was wonderful, and our room was great. We were able to drop off the rental car the night before the flight and walk back to the hotel. It's an easy and safe walk. Then we took the shuttle to the airport in the morning. The outdoor pool looked inviting, too.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 avr. 2024
We're so pleased to hear you had a positive experience, Monica, especially with our front desk staff and the room. It sounds like our location perfectly suited your travel plans, and we're glad the shuttle service was helpful. We hope you'll come back soon and have a chance to take a refreshing dip in the pool!

6/10 Satisfaisant

Cassia

Voyage en famille
Les points forts : Personnel et service et équipements
Could have been cleaner and we were disappointed that pool was cold.
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 7 avr. 2024
Thank you for sharing your feedback, Cassia. We apologize for any cleanliness issues you encountered and for the disappointment with the pool temperature. Your comments are valuable, and we'll address them with our team to ensure our accommodations and amenities are at their best for your next visit. Please allow us to welcome you back soon.

8/10 Bien

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleaniness. Rooms are kept up to date
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 9 avr. 2024
Thank you for your feedback, Wendy! It's great to know you found our rooms clean and well-maintained. We enjoyed hosting you and hope to see you again soon for another comfortable stay!

2/10 Horrible

Paul

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The A/C didn't work & the toilet didn't work. By the time we checked in and set the kids up in their beds it was too late to make a change because we had to be up for our flight in a few hours. We didn't think we'd have to worry about either of those things for the price that we paid. Hoping that they can rectify the situation
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 7 avr. 2024
We apologize for the inconvenience you experienced during your stay, Paul. It's disappointing to hear that the air conditioning and toilet weren't working properly. Your comfort is our priority, and we regret that we didn’t have the chance to resolve your concerns while you were still here. We will discuss this with our maintenance team to ensure all of our accommodations are prepared to our high standards moving forward. Thank you and we hope for another opportunity to restore your trust.