Avis sur The Mill Hotel Bomonti
The Mill Hotel Bomonti
Cumhuriyet Mah., Duzoglu Sok., No. 2 A, Bomonti, Istanbul
Avis
8,2
Très bien
7,8/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2023
Réponse de Front Offıce le 24 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.
6/10 Satisfaisant
Ugo
Voyage en famille
21 août 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ugo
Séjour de 9 nuits en août 2023
Réponse de Aslı le 22 août 2023
Hello! Thank you for your feedback, we value them greatly and will be using them to improve our services. About the pool, we didn't have control over it as it is managed by the residence next door and not us. Sorry that you've had an unpleasant experience. We hope to see you again! Best Regards,
10/10 Excellent
F
18 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
F
Séjour de 2 nuits en février 2022
Réponse de Eda le 3 mars 2022
Dear Guest,
I am so glad to hear your positive comment Looking
forward to welcoming you back soon
The Mill Hotel Bomonti Management
8/10 Bien
Arsen
28 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arsen
Séjour de 7 nuits en janvier 2022
Réponse de Eda le 1 févr. 2022
Dear Arsen,
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
The Mill Hotel Bomonti Management
6/10 Satisfaisant
Parmjit Singh
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parmjit Singh
Séjour de 11 nuits en avril 2024
Réponse de Front Offıce le 16 mai 2024
Dear Parmjit , gain thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.
10/10 Excellent
Matts, Windsor Gardens
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matts
Séjour de 3 nuits en avril 2024
Réponse de Front Offıce le 14 avr. 2024
Dear MATT MATHIAS ,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,
10/10 Excellent
Cem
1 avr. 2024
Cem
Séjour de 1 nuit en mars 2024
Réponse de Front Ofıcce le 24 avr. 2024
Dear Cem, ,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,
10/10 Excellent
Michael-Anthony
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael-Anthony
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 3 avr. 2024
Dear Michael Anthony,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,
10/10 Excellent
Wassim
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wassim
Séjour de 1 nuit en février 2024
Réponse de Front Office le 29 févr. 2024
Dear WASSIM Thank you for choosing THE MILL BOMONTİ Hotel for your recent stay in Istanbul. You were very generous in filling out the customer service form and sharing your feedback about our hotel with us. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visit. they say. We are always looking forward to hearing what you liked and how we can improve. We hope to be happy to welcome you again at The Mill Bomonti Hotel in the future, so that we can give you a better impression of our hotel. Best regards, Reception agent Deniz Saidani
10/10 Excellent
Alaa, Jeddah
Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alaa
Séjour de 2 nuits en février 2024
Réponse de front office le 17 févr. 2024
Hi Dear Alaa First of all, thank you for the information. We were happy to have you among us. We hope to see you again. Best regards.Deniz Saidani
10/10 Excellent
Ramin, Stevenson Ranch
Voyage d’affaires
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramin
Séjour de 2 nuits en février 2024
Réponse de front office le 17 févr. 2024
Hi dear Ramin First of all, thank you for the information. We were happy to have you among us. We hope to see you again. Best regards.Deniz Saidani
10/10 Excellent
Sedef
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sedef
Séjour de 7 nuits en janvier 2024
Réponse de Guest Relations le 6 févr. 2024
Merhabalar Sedef Hanım ,Öncelikloe bizi tercih ettiğiniz için teşekkür ederiz.değerlindirmeniz içinde teşekkür ederiz sizleri tekrar aramızda görmekten mutluluk duyarız Saygılarımla.Deniz Saidani Reservation & sales Menager
10/10 Excellent
Bassel
Voyage en famille avec de jeunes enfants
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bassel
Séjour de 3 nuits en décembre 2023
Réponse de Front Office le 15 janv. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani
6/10 Satisfaisant
Samia
27 déc. 2023
Samia
Séjour de 2 nuits en décembre 2023
Réponse de Front Office le 15 janv. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani
10/10 Excellent
Asli
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Asli
Séjour de 1 nuit en décembre 2023
Réponse de Front Office le 15 janv. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani
4/10 Médiocre
Niamh
24 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Niamh
Séjour de 6 nuits en décembre 2023
Réponse de The Mill Family le 25 déc. 2023
Dear Ms. Niamh GoodridgeThank you for taking the time to complete the Guest Questionnaire in connection with your recent stay at the The Mill Bomonti Hotel.. Receiving such comments is one way that we can monitor our standards and effect change where necessary.First of all, please kindly accept my sincere apologies for the upset and inconvenience caused during your stay and also I would like to express my regret that you did not have a good impression of the hotel. I was dismayed at some of the points that you raised and can only say, please accept my assurance that these were momentary deteriorations in our service standards and are in no way indicative of the high standards we normally aspire.I have carried out a full investigation and do not propose to bore you with point-to-point justification or excuse; obviously there was a shortfall of the type of service that you have a right to expect from us. When I checked, you did not request cleaning for 5 days during your stay. The do not disturb light on the door is always red, that is, your room was not entered for cleaning because the do not disturb button was active.I want to indicate once again our extreme concern over your dissatisfaction. Please rest assured that immediate action has been taken to avoid a reoccurrence of this nature in the future. Ms Niamh once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality.We hope that we will have the pleasure of welcoming you back to the The Mill Bomonti Hotel on a future occasion, so that we may show you a better impression of our hotel.Yours sincerely,Esat Korkmaz Operation Manager
2/10 Horrible
abdellah
1 déc. 2023
abdellah
Séjour de 2 nuits en novembre 2023
Réponse de Front Offıce le 6 déc. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
10/10 Excellent
Yunus
Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yunus
Séjour de 4 nuits en novembre 2023
Réponse de Front Offıce le 5 déc. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!
10/10 Excellent
irem
25 nov. 2023
irem
Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Sevgili Irem Ekenİstanbul'daki son konaklamanızda THE MILL BOMONTİ Hotel'i seçtiğiniz için teşekkür ederiz.Müşteri hizmetleri formunu doldurup otelimizle ilgili görüşlerinizi bizimle paylaşma konusunda çok cömert davrandınız.Misafirlerimiz sıklıkla bize, kendi ziyaretleri için rezervasyon yaptırmadan önce geçmiş konukların yorumlarını okumanın ne kadar yararlı olduğunu söylerler. Neleri beğendiğinizi ve nasıl geliştirebileceğimizi duymak için her zaman sabırsızlanıyoruz.Otelimizin daha iyi bir izlenimini verebilmemiz için sizi gelecekte de The Mill Bomonti Hotel'de tekrar ağırlamaktan mutluluk duyacağımızı umuyoruz.Saygılarımla,Operasyon YöneticisiEsat Korkmaz
10/10 Excellent
Ömer Faruk
24 nov. 2023
Ömer Faruk
Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Sevgili Ömer Farukİstanbul'daki son konaklamanızda THE MILL BOMONTİ Hotel'i seçtiğiniz için teşekkür ederiz.Müşteri hizmetleri formunu doldurup otelimizle ilgili görüşlerinizi bizimle paylaşma konusunda çok cömert davrandınız.Misafirlerimiz sıklıkla bize, kendi ziyaretleri için rezervasyon yaptırmadan önce geçmiş konukların yorumlarını okumanın ne kadar yararlı olduğunu söylerler. Neleri beğendiğinizi ve nasıl geliştirebileceğimizi duymak için her zaman sabırsızlanıyoruz.Otelimizin daha iyi bir izlenimini verebilmemiz için sizi gelecekte de The Mill Bomonti Hotel'de tekrar ağırlamaktan mutluluk duyacağımızı umuyoruz.Saygılarımla,Operasyon YöneticisiEsat Korkmaz
6/10 Satisfaisant
christina
Voyage d’affaires
24 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
christina
Séjour de 4 nuits en novembre 2023
Réponse de Esat le 24 nov. 2023
Mr. Mrs/Miss, Christina Juel-bergFirst of all, we would like to thank you for choosing your preferred and taking the time to visit the Mill Bomonti Hotel in Istanbul and filling out our Guest Satisfaction Form.We are very happy to inform you that you are satisfied with the services offered to you during your stay at our hotel. We would like to take your complaint about the music sound problem you have experienced and to inform you that we will be more careful with your next stayWe will be happy to be able to offer you the best service and hospitality you have come to expect and to see you again among us.With my best regards,Esat KorkmazOperation Manager
6/10 Satisfaisant
Felix Pascal
16 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Felix Pascal
Réponse de Front Offıce le 20 nov. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
6/10 Satisfaisant
Wassim
16 nov. 2023
Wassim
Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Mr. Wassim Mansour,once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.Operation ManagerEsat Korkmaz
6/10 Satisfaisant
Wassim
16 nov. 2023
Wassim
Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Mr. Wassim Mansour,once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.Operation ManagerEsat Korkmaz
10/10 Excellent
anders
14 nov. 2023
anders
Séjour de 1 nuit en novembre 2023
Réponse de Front Offıce le 20 nov. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!
4/10 Médiocre
Wassim
10 nov. 2023
Wassim
Séjour de 1 nuit en novembre 2023
Réponse de Front Offıce le 1 déc. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
8/10 Bien
TOSHIYA, Osaka
31 oct. 2023
TOSHIYA
Séjour de 5 nuits en octobre 2023
Réponse de Front Offıce le 2 nov. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!
8/10 Bien
SEHPER FERDA
29 oct. 2023
SEHPER FERDA
Séjour de 3 nuits en octobre 2023
Réponse de Front Office le 31 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!
6/10 Satisfaisant
Esra Ece
29 oct. 2023
Esra Ece
Séjour de 1 nuit en octobre 2023
Réponse de Front Office le 31 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
4/10 Médiocre
Mamdooh, Riyadh
Voyage en famille, Voyage en couple
27 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mamdooh
Séjour de 2 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
6/10 Satisfaisant
Anders
Voyage d’affaires
27 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mere som et 2-stjernet hotel.
Anders
Séjour de 6 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
8/10 Bien
JOOHYUNG
Voyage d’affaires
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JOOHYUNG
Séjour de 5 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!
10/10 Excellent
Ho
26 oct. 2023
Ho
Séjour de 5 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
22 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Aslı le 22 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
2/10 Horrible
Mehrdad, Chevy Chase
Voyage en couple
10 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mehrdad
Réponse de Front Offıce le 12 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
10/10 Excellent
anders
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
anders
Séjour de 2 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!
6/10 Satisfaisant
AKIKO
Voyage en famille
6 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement
AKIKO
Séjour de 2 nuits en octobre 2023
Réponse de Aslı le 8 oct. 2023
Hello! Thank you for your review! We value feedbacks greatly and will be using them to improve our services.
6/10 Satisfaisant
Hamide
Voyage d’affaires
5 oct. 2023
Les points forts : Propreté
Hamide
Séjour de 3 nuits en octobre 2023
Réponse de Aslı le 8 oct. 2023
Hello! Thank you so much for your kind feedbback. We value reviews greatly and will be using them to improve our services. Hope to welcome you again!
2/10 Horrible
Thomas
Voyage en groupe
4 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 7 nuits en septembre 2023
Réponse de Aslı le 6 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
6/10 Satisfaisant
Sevim
Voyage en couple
2 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Sevim
Séjour de 4 nuits en septembre 2023
Réponse de Aslı le 6 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!
10/10 Excellent
EJDER
30 sept. 2023
EJDER
Séjour de 1 nuit en septembre 2023
Réponse de Aslı le 1 oct. 2023
Hello! Thank you for your kind review. We hope to welcome you again!
10/10 Excellent
Elnaz Pournadi
Voyage en famille
28 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elnaz Pournadi
Séjour de 7 nuits en septembre 2023
Réponse de -Aslı le 29 sept. 2023
Hello! Thank you so much for your kind feedbback. We value reviews greatly and will be using them to improve our services. Hope to welcome you again!
10/10 Excellent
Hayden
Voyage en couple
20 sept. 2023
Les points forts : Propreté, personnel et service, équipements
Hayden
Réponse de Front Offıce le 24 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.
10/10 Excellent
Amir, VIENNA
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amir
Séjour de 2 nuits en septembre 2023
Réponse de Front Offıce le 18 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.
10/10 Excellent
Sumaiyah
Voyage en groupe
17 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sumaiyah
Séjour de 9 nuits en septembre 2023
Réponse de Front Offıce le 18 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.
10/10 Excellent
Maher
Voyage en famille, Voyage d’affaires
17 sept. 2023
Les points forts : Propreté et personnel et service
Maher
Séjour de 3 nuits en septembre 2023
Réponse de Front Offıce le 18 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.
8/10 Bien
Ceyda
Voyage en famille
15 sept. 2023
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Ceyda
Séjour de 5 nuits en septembre 2023
Réponse de Front Offıce le 16 sept. 2023
Thank you so much for your review. We value feedbacks greatly and will be using them to improve our services!
2/10 Horrible
arta
13 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
awful hotel
arta
Séjour de 1 nuit en septembre 2023
Réponse de Front Offıce le 15 sept. 2023
Hello. We're sorry that you've had a unpleasant experience at our hotel. We value feedbacks greatly and will definitely will be using them to improve our services.
8/10 Bien
Amir
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amir
Séjour de 7 nuits en août 2023
Réponse de Front Offıce le 13 sept. 2023
Thank you so much for your review. We value feedbacks greatly and will be using them to improve our services!
4/10 Médiocre
Shivani
6 sept. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Shivani
Séjour de 1 nuit en septembre 2023
Réponse de Front Offıce le 13 sept. 2023
Hello. We're sorry that you've had a unpleasant experience at our hotel. We value feedbacks greatly and will definitely will be using them to improve our services.