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Avis sur Renaissance Polat Istanbul Hotel

5 out of 5
Renaissance Polat Istanbul Hotel
Sahil Yolu Caddesi No:2, Yesilyurt, Istanbul, Istanbul

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 378 avis sur 787." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 787." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 787." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 787." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 787." "

8,8/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

NEZHA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Gizem le 7 mars 2024
Dear Valued Guest,Thank you very much for your time and excellent review. We are happy to see that you had a lovely stay with us.We hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2022
Réponse de Gizem le 27 sept. 2022
Dear Valued Guest,Thank you for choosing Renaissance Polat Istanbul Hotel and sharing your feedback.We are so happy that you had a great stay with us.We do hope to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Ivana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de Gizem le 27 oct. 2021
Dear Valued Guest, We thank you for taking the time to submit a review about your stay at Renaissance Polat Istanbul Hotel’’ We are so glad to hear that you enjoyed your stay. We hope to welcome you back to provide an excellent service at Renaissance Polat Istanbul Hotel. Sincerely, Gizem Apaydın Gür Guest Relations Manager

6/10 Satisfaisant

El Motassadeq

Séjour de 2 nuits en septembre 2021

10/10 Excellent

Ely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021
Réponse de Gizem le 3 août 2021
Dear Valued Guest, Thank you for taking the time to share your recent experience at the Renaissance Polat Istanbul Hotel with us. We are so glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon for your next visit to Istanbul. Sincerely, Gizem Apaydın Gür Guest Relations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le calme et la piscine Par contre le personnel du breakfast ne Parle pas du tout anglais très dur pour la communication et pas de professionnalisme
Séjour de 2 nuits en juillet 2021
Réponse de BULUTAS le 7 juil. 2021
Dear Valued Guest, Thank you very much for your time and your review. We hope to welcome you back again at Renaissance Polat Istanbul Hotel in the future. Sincerely, Burcin ULUTAS Guest Services Supervisor

10/10 Excellent

Ayhan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de BULUTAS le 29 mars 2021
Degerli konugumuz, Degerlendirmeniz icin tesekkur ederiz. Sizi tekrar agirlamak dileklerimizle. Tesekkurler Saygilarimizla, Burcin ULUTAS Misafir Hizmetleri Sefi

4/10 Médiocre

R, Paris

Les points faibles : Personnel et service
Le personnel pas très agréable à part une personne qui sert en terrasse le ménage n’a pas été fait en deux jours pour un sac à Étoile c’est honteux très déçu de l’accueil et la gentillesse des gens
Séjour de 1 nuit en octobre 2020
Réponse de Gizem le 13 oct. 2020
Dear Valued Guest, Thank you for your time and providing us feedback regards to your experience at our property. We take all feedback seriously, and sincerely regret that we could not meet your expectations due to some unfortunate circumstances. You may kindly ensure that the comments you have made will be shared with our related departments in order to provide an excellent service quality on your future visits. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Best Regards, Gizem Apaydın Guest Relations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2018
Réponse de ErhanO le 20 nov. 2018
Dear guest, Many thanks for your rating. We are looking forward to welcoming you back here in Renaissance Polat Istanbul Hotel. Thank you Best regards, Erhan Omac

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Nous avions réservé une chambre avec petit-déjeuner compris, il n'y avait aucune ambiguïté sur la réservation expedia. Arrivés sur place, ils nous disent sèchement que ce n'est pas compris et nous annoncent une grille de tarifs complète (on ne l'avait pas forcément demandée). Après avoir vu avec le service client expedia, on nous a conseillé de régler les petits déjeuner (hors de prix) pour nous faire rembourser ensuite. Aucune compréhension ni tact auprès de l'hôtel. Réponses assez sèches. L'hôtel est très bien par ailleurs, nous y sommes déjà rendus plusieurs fois. mais le service laisse à désirer, on n'y retournera plus, les (très) bons hôtels sont nombreux à Istanbul.
Séjour de 3 nuits en octobre 2018
Réponse de ErhanO le 27 oct. 2018
Dear guest, We have regretfully learned your dissatisfaction derived from a misunderstanding with booking source. We did not have a lot to do about the issue unforytunately. We are still looking frward to welcoming you back here in Renaissance Polat Istanbul Hotel. Thank you Best regards, Erhan Omac

10/10 Excellent

Aydin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

amor sidali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

ko30

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Attention à ce qu'on essaye de vous facturer!
Hôtel sympathique, un peu vieillot dans la décoration mais très propre, loin du centre ville mais très proche de l'aéroport (avantage ou inconvénient, tout dépend de ce pour quoi on y va). Par contre, la réception va essayer de vous fournir moins que ce pour quoi vous avez payé, et de vous faire payer des choses que vous n'aurez pas consommer. Plus précisément, garder tous les justificatifs décrivant le type de chambre que vous avez réservé (la réception à essayer de transformer notre réservation avec vue sur mer en vue sur aéroport), et vérifier bien la facture finale (ils ont voulu nous tarifer des consommations du mini-bar que nous n'avons pas utilisées). Au moindre doute, n'hésitez pas à contester et à réclamer. Inacceptable dans un 5 étoiles!

8/10 Bien

Saad, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stratégiquement placé près de l'aéroport
Idéalement placé, mais les chambres sont un peu vieillottes, la salle de bain n'est pas à la hauteur.

8/10 Bien

FRIES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
proche aeroport
Magnifique hôtel avec de nombreuses possibilités (sport, shoping, bars..) mais prix de restauration démesuré avec un rapport qualité-prix discutable.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel
Very nice staff and totally dedicated to the customers. I highly recommend this hotel.

10/10 Excellent

charest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
proximité de l`aéroport
j`y retournerais!

10/10 Excellent

Krikour

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always I recommend for everyone even if they’re with family or just for business reasons
Séjour de 4 nuits en mai 2024
Réponse de Gizem le 13 mai 2024
Dear Valued Guest,Thank you very much for your generous feedback as always.We are so glad that you had a lovely stay with us. Hoping to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Krikour

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hospitality ,I would like to recommend this hotel for everyone,Always they welcome you , I would like to thank them specifically Mrs ELİF and Mrs Gizem for there special welcoming messages
Séjour de 2 nuits en mai 2024
Réponse de Gizem le 6 mai 2024
Dear Valued Guest,Thank you so much for being our loyal guest and sharing your generous feedback. We are alsways happy hosting you and hoping to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager

8/10 Bien

Hitoshi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think it would be good to have a bathrobe.
Séjour de 3 nuits en avril 2024
Réponse de Gizem le 1 mai 2024
Dear Valued Guest,Thank you very much for taking your time and sharing your recent experience. We are happy to see that you enjoyed your stay with us. On the other hand the feedback you have provided will be shared with the related department for further inquiry. Once again thank you for choosing us and hoping to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Mireya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything looks good and amazing sea view 😍 💙
Séjour de 3 nuits en avril 2024
Réponse de Gizem le 24 avr. 2024
Dear Valed Guest,Thank you very much for choosing Renaissance Polat Istanbul Hotel and sharing your your recent experience. We are so happy to see that you had a lovely stay with us.We do hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Krikour

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always they welcome there customers specially serdar and Volkan at the concierge desk and thanks to them , they upgrade my room everything was great I recommend for everyone this hotel
Séjour de 4 nuits en avril 2024
Réponse de Gizem le 22 avr. 2024
Dear Valued Guest,Thank you very much for being our loyal guest and sharing your excellent review. We hope to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Ali

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good hotel , im super happy about the stuff it was amazing experience
Séjour de 4 nuits en avril 2024
Réponse de Gizem le 19 avr. 2024
Dear Valued Guest,Thank you very much for your time and your excellent review.We are so delighed to see that you had a nice stay. We do hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Yusuf Bahadir

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dieses Hotel ist sehr gepflegt und sauber. Mit Blick aufs Meer und ruhige Lage. Sehr guter Viertel. 5 Sterne definitiv
Séjour de 2 nuits en mars 2024
Réponse de Gizem le 28 mars 2024
Dear Valued Guest,Thank you so much for your time and sharing your recent experience. We are spo happy to see that you had a lovely stay.We hope to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Bülent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gute Möglichkeiten im Hotel, wie Patisserie, großes Fitnessstudio, Pool. Roomservice war sehr qualitativ und für so ein Hotel günstig. Nur die Parkplatzkosten sind sehr teuer. Zum Glück gab es auf der Straße genug Parkplätze. Allgemein sehr guter Eindruck.
Séjour de 5 nuits en mars 2024
Réponse de Gizem le 26 mars 2024
Dear Valued Guest,Thank you so much for taking your time and sharing your excellent review. We are so happy to see that you had a lovely stay with us. We do hope to welcome you back again soon. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Yusuf Bahadir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Direkt am Meer. Tolle aussicht. Sehr gepflegt.
Séjour de 1 nuit en mars 2024
Réponse de Gizem le 23 mars 2024
Dear Valued Guest,Thank you so much for choosing us and sharing your excellent review. We are so glad that you enjoyed your stay. Hoping to welcome you back again soon. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Krikour

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect Location ,very friendly staff,you feel like you are at home
Séjour de 6 nuits en mars 2024
Réponse de Gizem le 12 mars 2024
Dear Valued Guest,Thank you for your time and sharing your excellent review. We are always happy to host you as our very valued loyal guest. We do hope to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Cenk

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gute und freundliche Mitarbeiter
Séjour de 2 nuits en février 2024
Réponse de Gizem le 2 mars 2024
Dear Valued Guest,Thank you so much for being our loyal guest and sharing your excellent review. We do hope to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager

6/10 Satisfaisant

Askin

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Gizem le 27 févr. 2024
Dear Valued Guest,Thank you so much for taking your time and sharing your recent experience. We are sorry to see that we could not fully meet your expectations in certain areas. I would be appreciated if you could kindly contact me directly so that we can discuss in detailed. Once again thank you very much for your time and review and we do hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

8/10 Bien

katarzyna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de Gizem le 23 févr. 2024
Dear Valued Guest,Thank you very much for choosing us and sharing your valuable feedback. We are happy to see that you had a nice stay with us. We do hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

8/10 Bien

Arzu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Paola

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was not as good as first time
I couldn't commect my phone to the tv, I called for someone to help, they said they will send someone, no one came so I fall asleep. The remotw of the tv didn't work properly. The QR code for the room service didn't work so I asked for a printed menu, they took forever because they literally printed it in the moment (terrible by the way) zero environmental friendly
Séjour de 1 nuit en février 2024
Réponse de Gizem le 14 févr. 2024
Dear Valued Guest,Thank you very much for your time and sharing your feedback.We are very sorry to learn about the issues you encountered during your stay. Please rest assure that I have shared your comments with the related departments and necessary actions will be taken to provide a better service on your future visits. We do hope to welcome you back again in the near future.Sincerely,Gizem Apaydın GürGuest Relations Manager

2/10 Horrible

Fatih

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Gizem le 23 févr. 2024
Değerli Misafirimiz,Kıymetli zamanınızı ayırıp geri bildirimde bulunduğunuz için teşekkür ederiz. Bazı noktalarda beklentilerinizi kaşılayamadığımızı öğrenmek bizi üzdü. Sizleri en yakın zamanda daha kaliteli bir hizmet anlayışı ile tekrar ağırlayabilmeyi diliyoruz. Saygılarımızla,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

Aysen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Gizem le 12 févr. 2024
Değerli Misafirimiz,Konaklamanızda Renaissance Polat Istanbul Hotel'i tercih ettiğiniz ve kıymetli yorumlarınızı bizimle paylaştığınız için çok teşekkür ederiz. Keyifli bir konaklama geçirmiş olduğunuzu öğrenmek inanın bizleri çok mutlu etti. Sizleri en yakın zamanda tekrar otelimizde ağırlayabilmeyi diliyoruz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herseyden çok memnun kaldık çalışan arkadaslar son derece nazik ve ilgiliydi otel son derece temiz çok konforlu çok memnun kaldık sadece otoparkın paralı olması çok tuhaf geldi bize otel misafirleri için kesinlikle ücretsiz olmalı
Séjour de 1 nuit en février 2024
Réponse de Gizem le 6 févr. 2024
Değerli Misafirimiz, Öncelikle kıymetli zamanınızı ayırıp konaklama deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Konaklamanızın güzel geçtiğini öğrenmek inanın bizi çok mutlu etti. Sizleri en kısa zamanda tekrar Renaissance Polat Istanbul Hotel'de ağırlayabilmeyi diliyoruz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

10/10 Excellent

MEHMET MUNIR

Séjour de 6 nuits en janvier 2024
Réponse de Gizem le 12 févr. 2024
Değerli Misafirimiz, Öncelikle sizlere güzel bir hafta dileriz. Zamanınızı ayırıp konaklama deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Konaklamanızın keyifli geçtiğini öğrenmek bizleri çok mutlu etti. Sizleri en yakın zamanda tekrar otelimizde ağırlayabilmeyi diliyoruz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

10/10 Excellent

MAGLIO J, MIAMI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It will exceed your expectations.
Séjour de 7 nuits en janvier 2024
Réponse de Gizem le 31 janv. 2024
Dear Valued Guest,Thank you very much for taking your time and sharing your excellent review. We are so happy to see that you had a lovely stay with us. We hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

erdinç

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gizem le 31 janv. 2024
Değerli Misafirimiz,Renaissance Polat Istanbul Hotel'i tercih ettiğiniz ve konaklama deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Konaklamanızın güzel geçtiğini öğrenmek bizi inanın çok mutlu etti. Sizleri en yakın zamanda tekrar ağırlayabilmeyi dileriz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

6/10 Satisfaisant

Hassan

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
We had a really bad experience at the check in, I wair for an hour for my luggages and finally I myself went to lobby to get my luggages. The next bad experience was when we called for make up room. They only changed the towels and did not clean the bathroom.
Séjour de 2 nuits en janvier 2024
Réponse de Gizem le 31 janv. 2024
Dear Valued Guest,Thank you for choosing us and sharing your valuable feedback. We are really sorry to see that we could not met your expectations due to some unfortunate circumstances. Please rest assure that I have shared your feedback with the related department heads for further inquiry. Once again thank you for your time and review and hoping to welcome you back again to provide a better service.Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

seda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Gizem le 31 janv. 2024
Değerli Misafirimiz,Renaissance Polat Istanbul Hotel'i tercih ettiğiniz ve konaklama deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Konaklamanızın güzel geçtiğini öğrenmek bizi inanın çok mutlu etti. Sizleri en yakın zamanda tekrar ağırlayabilmeyi dileriz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

10/10 Excellent

Fuat

Séjour de 1 nuit en janvier 2024
Réponse de Gizem le 31 janv. 2024
Değerli Misafirimiz,Kıymetli zamanınızı ayırıp konaklama deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Konaklamanızın keyifli geçtiğini öğrenmek bizi çok mutlu etti. Sizleri en yakın zamanda tekrar ağırlayabilmeyi dileriz.Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

10/10 Excellent

Recep Murat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gizem le 31 janv. 2024
Değerli Misafirimiz,Renaissance Polat Istanbul Hotel'i tercih ettiğiniz ve değerli yorumlarınızı bizimle paylaştığınız için çok teşekkür ederiz. Sizleri yakın gelecekte tekrar ağırlayabilmeyi dileriz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

8/10 Bien

Osman

Séjour de 1 nuit en janvier 2024
Réponse de Gizem le 31 janv. 2024
Değerli Misafirimiz,Kıymetli zamanınızı ayırıp konaklama deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Konaklamanızın keyifli geçtiğini öğrenmek bizi çok mutlu etti. Sizleri yakın gelecekte tekrar Renaissance Polat Istanbul Hotel'de ağırlayabilmeyi dileriz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

6/10 Satisfaisant

Muhammet halil

Voyage d’affaires
Son konaklama kaldığım odanın kliması soğuk üflüyordu bu mevsimde birde duşakabin deki su az akıyordu
Séjour de 1 nuit en janvier 2024
Réponse de Gizem le 31 janv. 2024
Değerli Misafirimiz,Öncelikle seyahatinizde Renaissance Polat Istanbul Hotel'i tercih ettiğiniz ve kıymetli yorumlarınızı bizimle paylaştığınız için çok teşekkür ederiz. Bazı talihsiz durumlar sebebiyle beklentilerinizi karşılayamadığımız için çok üzgünüz. İletmiş olduğunuz detaylar ilgili bölüm müdürlerimiz ile paylaşılmış olup bir daha tekrarlanmaması adına gerekli aksiyonlar alınacaktır. Sizleri yakın gelecekte tekrar ağırlayabilmeyi dileriz.Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

10/10 Excellent

Mehmet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wery good
Séjour de 1 nuit en janvier 2024
Réponse de Gizem le 27 févr. 2024
Dear Valued Guest,Thank you so much for choosing us and sharing your excellent review. We are delighted to hear that you had a lovely stay with us. We do hope to welcome you back again in the near future. Sincerely,Gizem Apaydın Gür Guest Relations Manager

10/10 Excellent

Hesham, Maumee

Séjour de 3 nuits en décembre 2023
Réponse de Gizem le 31 janv. 2024
Dear Valued Guest,Thank you for choosing Renaissance Polat Istanbul Hotel and sharing your excellent review. We are delighted to see that you enjoyed your stay with us. We hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

10/10 Excellent

sona gayane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very nice and clean, staff is very friendly. We really enjoyed our stay. The gym and the spa needs renovation
Séjour de 6 nuits en décembre 2023
Réponse de Gizem le 30 déc. 2023
Dear Valued Guest,Thank you very much for taking your time and sharing your generous feedback. We are delighted to see that you enjoyed your stay. Your feedback regarding gym&spa will be shared with the management. We do hope to welcome you back again in the near future. Sincerely,Gizem Apaydın GürGuest Relations Manager

8/10 Bien

Osman

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Gizem le 30 déc. 2023
Değerli Misafirimiz,Öncelikle kıymetli zamanınızı ayırıp konaklama deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Konaklamanızın keyifli geçtiğini öğrenmek bizleri çok mutlu etti. Bir sonraki seyahatinizde sizleri tekrar Renaissance Polat Istanbul Hotel'de ağırlayabilmeyi dileriz. Saygılarımızla,Gizem Apaydın GürMisafir İlişkileri Müdürü

10/10 Excellent

Aylin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
This is a great hotel. The staff is excellent. They are all welcoming and know the meaning of customer service. İ will definitely stay here in the future.
Séjour de 7 nuits en décembre 2023
Réponse de Gizem le 30 déc. 2023
Dear Valued Guest,Thank you very much for choosing us and sharing your excellent review. We are so happy to see that you had a lovely stay. Hoping to welcome you back again soon.Sincerely,Gizem Apaydın GürGuest Relations Manager