Piscine couverte, piscine extérieure, chaises longues

Avis sur Hyatt Regency Istanbul Ataköy

5 out of 5
Hyatt Regency Istanbul Ataköy
Atakoy 2-5-6, Kisim, Rauf Orbay Caddesi Sahil Yolu No 2/1, Istanbul, Istanbul

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 507 avis sur 898." "
Note des voyageurs de 8 (Bien), d’après 225 avis sur 898." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 898." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 898." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 898." "

8,8/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Hadri

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Séjour de 4 nuits en août 2023
Réponse de CansuY le 1 sept. 2023
Dear Hadri Nabil,Thank you so much for taking the time to share your wonderful experience with us! Your satisfaction is our top priority, and we are thrilled to have met your expectations.We can't wait to welcome you back to Hyatt Regency Istanbul Atakoy in the future. Whether it's for business or leisure, we are committed to providing you with exceptional service and creating more memorable experiences for you.Warm regards,Guest Relations

10/10 Excellent

el houssaine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ca vaut le detour
Un sejour formidable dans un palace digne de des cinq étoiles. Proprete parfaite, personnel d une grande facture, calme absolu, petit dejener tres copieux
Séjour de 7 nuits en août 2023
Réponse de CansuY le 28 août 2023
Dear El Houssaine Houssifi,Thank you for your lovely review! We are thrilled to hear that you had a wonderful stay at our palace-like establishment and that you found our facilities worthy of a five-star rating. It's fantastic to know that you appreciated our commitment to perfect cleanliness and that our staff contributed to making your experience exceptional.Your positive feedback serves as a great motivation for our team, and we truly value your kind words.It was a pleasure to have you as our guest, and we hope to have the privilege of welcoming you back for another memorable stay in the future.Warm regards,Guest Relations

10/10 Excellent

Said

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mai 2023
Réponse de Karink le 24 mai 2023
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay.It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

8/10 Bien

karim

Séjour de 3 nuits en novembre 2022
Réponse de Karink le 23 nov. 2022
Dear Mr. Karim,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay.It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

10/10 Excellent

NABIL

10/10 Excellent

Alain

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Very good hotel, in line with its name
Séjour de 1 nuit en novembre 2021
Réponse de tolgak le 30 nov. 2021
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days. Warm Regards, Guest Relations

8/10 Bien

Alain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good hotel, in accordance with its name
Séjour de 1 nuit en novembre 2021
Réponse de tolgak le 30 nov. 2021
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days. Warm Regards, Guest Relations

8/10 Bien

Alain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good hotel, you get what you expect, fair price/value, just a bit far from any restaurant...
Séjour de 1 nuit en novembre 2021
Réponse de tolgak le 27 nov. 2021
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days. Warm Regards, Guest Relations

10/10 Excellent

KARIM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour d’affaire extraordinaire
Entièrement satisfait de mon séjour. C’est un hôtel que je connais bien, l’hôtel est sublime, calme, très propre, bien sécurisé et j’ai aimé la petite nouveauté, les diffuseurs de parfums dans tout l’hôtel waouuuu c’était magic. Je le recommande ENTIÈREMENT…
Séjour de 6 nuits en novembre 2021
Réponse de tolgak le 18 nov. 2021
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days. Warm Regards, Guest Relations

10/10 Excellent

Langba

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de tolgak le 20 juil. 2020
Dear Valued Guest, Thank you very much for taking the time to share your feedback by expressing your thoughts. It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Atakoy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness. Warm Regards, Guest Relations

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2019
Réponse de tolgak le 30 août 2019
Dear Valued Guest, Thank you very much for taking the time to share your feedback by expressing your thoughts. It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Atakoy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness. Warm Regards, Guest Relations

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Restaurants très bien. Service très moyen Peu de personnes capables de parler anglais
Séjour de 9 nuits en août 2019
Réponse de Hyatt Regency Istanbul Ataköy le 29 août 2019
Dear Valued Guest, Thank you very much for taking the time to share your feedback by expressing your thoughts. It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Atakoy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness. Warm Regards, Guest Relations

8/10 Bien

osama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de tolgak le 21 août 2019
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days. Warm Regards, Arcan Bayraktaroglu General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je le recommande
Tout simplement parfait
Séjour de 1 nuit en août 2019
Réponse de Hyatt Regency Istanbul Atakoy le 9 août 2019
Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards, Arcan Bayraktaroglu General Manager

8/10 Bien

Mustafa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A voir!
Très bien dans l’ensemble. Je peux facilement le conseiller
Séjour de 2 nuits en août 2019
Réponse de Hyatt Regency Istanbul Atakoy le 7 août 2019
Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards, Arcan Bayraktaroglu General Manager

10/10 Excellent

Hadri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime
Au top comme d’habitude
Séjour de 3 nuits en juillet 2019
Réponse de tolgak le 2 août 2019
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards, Arcan Bayraktaroglu General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2019
Réponse de tolgak le 10 juil. 2019
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards, Arcan Bayraktaroglu General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2019
Réponse de tolgak le 3 mai 2019
Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards

10/10 Excellent

Frédéric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de tolgak le 12 avr. 2019
Thank you very much for taking the time to share your feedback by expressing your thoughts.It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Ataköy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness. Best Regards

10/10 Excellent

Voyageur vérifié

Très belle Hôtel . De bonne prestations ! Merci pour leur accueil
Séjour de 2 nuits en novembre 2018
Réponse de tolgak le 26 nov. 2018
Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards,

8/10 Bien

MARTHA E.

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Thé service at the concierge it is not good I ask to recommend hammam or good restaurant or something , they don’t make an effort to help , and in the room at 23, 00 the house keeping opens my door to give me bottles of water !!!! And when they clean the room they leave the waste básquet ful of dirty They don’t leave me towels , I have to ask for them and they leave me without tea or coffe For a Hotel of Fice Stars this would not happen
Séjour de 7 nuits en août 2018
Réponse de Berkay Copur le 24 sept. 2018
Thank you very much for taking the time to share your feedback by expressing your thoughts.It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Ataköy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness. Warm Regards,

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2018
Réponse de tolgak le 30 août 2018
Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sale en général piscine communs
Pas à la hauteur du groupe Hyatt manque d entretien
Séjour de 1 nuit en août 2018
Réponse de Berkay Copur le 25 oct. 2018
Thank you very much for taking the time to share your feedback by expressing your thoughts.It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Ataköy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness. Warm Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2018
Réponse de Berkay Copur le 8 mai 2018
Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards,

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Horrible service The stuff don't undesta English! !!!
Séjour de 4 nuits en janvier 2018
Réponse de Berkay Copur le 30 janv. 2018
Thank you very much for taking the time to share your feedback by expressing your thoughts.It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Ataköy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness. Warm Regards, Sven Hoffmeyer General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Approximité de l'aéroport
Proche de l'aéroport parfait pour des sejours de court durée , offre grand confort cuisine raffiné, personnel tres attentif
Réponse de Sven Hoffmeyer le 25 janv. 2017
Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Ataköy We look forward to welcoming you back on many more days. Warm Regards, General Manager

10/10 Excellent

Eric, Nantes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brand New Hyatt, open in January 2015, perfect place for a one day meeting, close to Airport (15 minutes by cab). Excellent Breakfast buffet; Only one point, they do not have small meeting rooms (4 to 6 people) except in the Regency club.
Réponse de Stefan Radstrom le 16 janv. 2016
Dear Eric, Thank you for staying with us during your Istanbul trip and sharing your valuable feedback. I am delighted that you have enjoyed our property, especially the location and the breakfast buffet. I do hope that your travel plans will bring you back soon and it will be our pleasure to welcome you again. Best regards, Stefan Radstrom General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Bonnes heures d'Istanbul !
Hôtel calme et confortable. Tout pour une bonne remise en forme. Les équipements sportifs sont modernes et les deux piscines sont pratiques et agréables. La chambre est bien, mais les rideaux ne sont pas motorisés et il n'y avait pas de stores. Il fallait tirer soi - même chaque soir ces lourds tissus. La forte lumière du chantier voisin passait par les quelques fentes, ...
Réponse de Stefan Radstrom le 28 nov. 2015
Dear Valued Guest, Thank you very much for choosing to stay at Hyatt Regency Istanbul Ataköy and sharing your valuable comments. I am happy that you enjoyed our Levana Spa & Fitness and your overall experience. I hope to welcome you back soon. Best regards, Stefan Radstrom General Manager

10/10 Excellent

Didier, Aix en Provebce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel entre ville et aéroport
Excellent hotel, très bon rapport qualité/prix. Excellent service. Un hotel à utiliser sur Istanbul. Pas très loin du centre ville (40 TL en taxi)
Réponse de Stefan Radstrom le 3 oct. 2015
Dear Didier, Warm greetings from Hyatt Regency Istanbul Ataköy and thank you very much for your kind review. I am delighted to read that you have enjoyed our hotel, our service and our location. Your comments will be certainly shared with my team. Hyatt Regency Istanbul Ataköy is a city resort, located in the high-end residential center of Ataköy and within easy access to Istanbul Atatürk Airport, shopping centers and the Old Town, Sultanahmet where one find Blue Mosque and Hagia Sophia. We also offer complimentary shuttle service to Istanbul Atatürk Airport, the city center Taksim Square and the Old City, Sultanahmet upon availability. I hope that your travel plans will bring you back soon, and it will be our pleasure to host you again. Best regards, Stefan Radstrom General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Stefan Radstrom le 3 oct. 2015
Dear Valued Guest, Thank you very much for choosing to stay at Hyatt Regency Istanbul Ataköy and sharing your feedback with us. We hope that you had a satisfying accommodation experience and that we will have the exclusivity to welcome you back soon. Best regards, Stefan Radstrom General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Escale
Escale en Turquie avant de prendre un vol le matin L'hôtel est à 5 min en Taxi de l'aéroport pour 30 LT simple pour aller et pratique mieux qu'aller en ville ou bien rester sur le TAV airport hotel. Le service est au petit soin. La chambre est grande propre les couleurs du décors magnifique rien à signaler. Un valet vous présente la chambre et vous donne des infos où manger quoi faire dans les environ. Nous n'avons pas utilisé le resto nous sommes aller à la marina 10 min pieds pour manger Je recommande cet hôtel !!
Réponse de Stefan Radstrom le 29 août 2015
Dear Valued Guest, Thank you very much for sharing your valuable comments on your recent stay with us. I am more than delighted to read that you have enjoyed our authentic Hyatt hospitality, our service from the heart and our rooms. All our 284 spacious guestrooms are designed exclusively to exceed the expectations of the discerned travelers, offering full separate bathtub and walk-in shower and universal work stations. I hope that your travels will bring you back to Istanbul and we will have the pleasure to welcome you again. Sincerely, Stefan Radstrom General Manager

10/10 Excellent

Oirdi, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime hôtel près de l'aéroport
Un merveilleux séjour dans cette hôtel ! Il est sublime car tout récent ! La piscine est le spa sont absolument époustouflant... Seul petit bémol, l'emplacement, il est loin du centre ville pour visiter istambul
Réponse de Stefan Radstrom le 29 août 2015
Dear Oirdi, Thank you very much for sharing your experience of Hyatt Regency Istanbul Ataköy. It was an absolute pleasure to welcome you. I am delighted that you have enjoyed our property. We have opened our doors in January 2015, and we strive to provide the the best services to our guests, each of whom is treated with the utmost professional care and hospitality. It is an honor for us that you enjoyed our Levana Spa, indoor and outdoor pools. Your kind comments will be certainly shared with the Spa team. Although, I am sad that you had inconveniences while visiting Istanbul. Our property is located only 10 kilometres from the world famous Istanbul Old City, Sultanahmet from which visitors can explore some of Istanbul’s historical masterpieces such as The Blue Mosque and Hagia Sophia. We also provide a complimentary shuttle service to the city center, Taksim Square and the Old Town, Sultanahmet. I will ensure that our front office passes this information to our valued guests like you. Once again, thank you very much for your wholehearted comments. I hope that your travels will bring you back to Istanbul soon and that we would have the pleasure to welcome you again. Best regards, Stefan Radstrom General Manager

8/10 Bien

Florent, Pfasttatt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel affaires neuf
Hotel tout neuf, très bien, très bonne qualité des matériaux, acceuil etc... dommage qu'il soit localisé au milieu de rien... si ce n'est pas trop loin de l'aéroport.
Réponse de Stefan Radstrom le 4 juil. 2015
Dear Florent, Thank you for choosing Hyatt Regency Istanbul Ataköy during your Istanbul trip. I’m pleased that you enjoyed the property, although it is such a pity that you did not enjoy the location. The hotel is located along Rauf Orbay Street, one of the major arteries leading in to Istanbul’s city centre. Just like you shared, we are only seven kilometres from Ataturk International Airport and 10 kilometres from the Old City, Sultanahmet, and we provide complimentary shuttle services. The hotel is also within easy access to exhibition centers, local markets, restaurants, parks and high end shopping centres. I will look further into our front office to see what we can do to share this information with our valued guests like you. I do hope that you will give us another opportunity to welcome you back. Sincerely yours, Stefan Radstrom General Manager

10/10 Excellent

erika

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en mai 2024

2/10 Horrible

GOKHAN

Les points faibles : Infrastructures et conditions de l’hébergement
Shower wasn't working
Séjour de 1 nuit en mai 2024
Réponse de CansuY le 24 mai 2024
Dear Valued Guest,Thank you very much for taking the time to share your feedback by expressing your thoughts. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness.Warm Regards,Guest Relations

6/10 Satisfaisant

Ali

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I recently stayed at the Hyatt Regency Istanbul Ataköy Hotel in a deluxe room, and unfortunately, my experience was far from satisfactory. Firstly, at 2:00 AM, my partner and I were abruptly awakened by a loud sound, only to find that a panel of the ceiling had suddenly opened. This unexpected event not only startled us but also raised serious concerns about the safety and maintenance standards of the hotel. Furthermore, despite hanging the "Do Not Disturb" sign on our door, we were shocked to discover that room service had entered our room without consent. Our personal belongings, including our clothes, were moved around, which is a clear violation of privacy and hotel etiquette. Overall, this experience left us deeply disappointed and concerned about the quality of service and attention to detail at the Hyatt Regency Istanbul Ataköy Hotel. I cannot recommend this establishment based on my experience and urge potential guests to reconsider their options before booking.
Séjour de 6 nuits en avril 2024
Réponse de CansuY le 3 mai 2024
Dear Valued Guest,Thank you for sharing your comments with us. We would like to state once again that every comment made by our guests is very valuable for us. We're disappointed to hear that your experience didn't live up to your expectations. Please feel free to contact us directly so we can discuss your experience further and work towards resolving any issues.Best Regards, Guest Relations

10/10 Excellent

Volkan, Nürnberg

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das einzig negative war, dass man das Zimmer hätte öfter Staubsaugen können. Ansonsten sehr sauber, gepflegt und ich komme bestimmt wieder. Das Personal war super freundlich!
Séjour de 8 nuits en avril 2024
Réponse de CansuY le 29 avr. 2024
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay.It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy.We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

8/10 Bien

Abdullah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like that I had to validate the parking ticket every time I had to leave the property sometimes multiple times a day.
Séjour de 6 nuits en avril 2024
Réponse de Emre K. le 25 avr. 2024
Dear Abdullah,Thank you for leaving your feedback regarding your recent stay.We are sorry that your experience did not match your expectations of Hyatt Regency Istanbul Atakoy. As always, it is a concern when our guests have an experience that is not reflective of the usual experience as we’re deeply committed to delivering exceptional hospitality experience.Please be confident that your comments will be passed onto the relevant department to ensure that our team members are aware of these issues.We hope that you return to the property in the future so you can experience these changes first hand.Kind regards,

2/10 Horrible

Patrick

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Do not stay at this Hotel
Séjour de 4 nuits en avril 2024
Réponse de CansuY le 26 avr. 2024
Dear Valued Guest,Thank you for sharing your comments with us. We would like to state once again that every comment made by our guests is very valuable for us. We are sorry to hear your negative experience with your staying.If you share the details of your accommodation and experience with the email address below, we can conduct a better investigation and get back to you.At Hyatt, we sincerely value our guest’s feedback, as it enables us to enhance the areas of concern and better our service quality.Email : ISTHR-GSM@hyatt.comBest Regards, Guest Relations

10/10 Excellent

hussein

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanest and staff are patient
Séjour de 3 nuits en avril 2024
Réponse de CansuY le 24 avr. 2024
Dear Valued Guest,Thank you for your valuable time and comments on our hotel.We are very happy to serve you with our friendly service. I will be delighted to share your beautiful compliments with our teammates.We hope to welcome you and your family back as soon as possible...Kind Regards,Guest Relations

8/10 Bien

Anuj

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good comfortable stay. If you have work/things to do in this area, then great, Otherwise better to stay in old town side or Asia side. As travelling takes about 1hour.
Séjour de 2 nuits en avril 2024
Réponse de CansuY le 24 avr. 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had a good and comfortable stay.We hope you enjoyed your stay with us despite our location. If you ever find yourself needing accommodations in this area again, we would be delighted to welcome you back.Best Regards,Guest Relations

10/10 Excellent

Babak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Hotel
Séjour de 1 nuit en avril 2024
Réponse de CansuY le 24 avr. 2024
Dear Guest,Thank you very much for taking the time to share your recent Hyatt Regency Istanbul Atakoy experience with us.We are happy to know that you enjoyed your stay.We hope to welcome you back as soon as possible..Best Regards,Guest Relations

4/10 Médiocre

Hussein

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The AC unit did not work properly. They tried to fix it but it still did not work to cool the unit enough. I could not stay in the unit during the day because it was hot inside
Séjour de 2 nuits en mars 2024
Réponse de CansuY le 24 avr. 2024
Dear Guest,Thank you for giving us feedback. We would like to apologize for the difficulties you experienced during your stay at the hotel and I can assure you that any concerns you have raised have been forwarded to the management team for remediation and urgent action.Please accept our apologies again for not meeting your expectations, and we look forward to the chance to welcome you again at Hyatt Regency Istanbul Ataköy in the near future.Best Regards,Guest Relations

10/10 Excellent

Sitti Saimah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de CansuY le 24 avr. 2024
Dear Valued Guest,Thank you very much for your time to evaluate your recent stay and for sharing your motivating feedback with other travelers. We are glad that you have enjoyed your stay with us.Looking forward to seeing you with us again.Sincerely,Guest Relations

10/10 Excellent

Roman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and service!
Séjour de 3 nuits en avril 2024
Réponse de CansuY le 8 avr. 2024
Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!Best regardsGuest Relations

10/10 Excellent

omer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great convenient location
Séjour de 2 nuits en mars 2024
Réponse de CansuY le 2 avr. 2024
Dear Valued Guest,Thank you for your valuable time and comments on our hotel.We are very happy to serve you with our fascinating view, location and friendly service. We hope to welcome you and your family back as soon as possible...Kind Regards,Guest Relations

10/10 Excellent

Cüneyt

Séjour de 3 nuits en mars 2024
Réponse de CansuY le 8 avr. 2024
Değerli Misafirimiz,Hyatt Regency Istanbul Ataköy’ü tercih ettiğiniz için teşekkür ederiz. Ziyaretiniz sırasında beklentilerinizi karşılamayı başardığımızı öğrenmekten memnuniyet duydum. En yakın zamanda sizi yeniden Hyatt Regency Istanbul Ataköy’de ağırlamayı umuyoruz.Saygılarımla,Misafir İlişkileri

10/10 Excellent

Sven, Riverside

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de CansuY le 18 mars 2024
Dear Guest,Your 5-star rating on Expedia has truly made our day! Thank you for sharing your positive experience with us. We are dedicated to providing the best service possible, and we are thrilled to hear that we met your expectations. We can't wait to welcome you back to our hotel. Your next fantastic stay awaits! Best Regards,Guest Relations

8/10 Bien

Mosi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fast check in
Séjour de 2 nuits en février 2024
Réponse de CansuY le 6 mars 2024
Dear Valued Guest,Thank you for choosing Hyatt Regency Istanbul Atakoy. We was pleased to learn that we managed to meet your expectations during your visit. We hope to welcome you as soon as possible...Kind Regards,Guest Relations

10/10 Excellent

Husam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good location
Séjour de 5 nuits en février 2024
Réponse de CansuY le 6 mars 2024
Dear Valued Guest,Thank you for taking your precious time to share with us the details of your recent experience at Hyatt Regency Istanbul Atakoy. We are delighted to learn that you have enjoyed every single moment of your stay.We look forward to welcoming you back on many more days.Warm Regards,Guest Relations