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Avis sur Grand Makel Hotel Topkapi

5 out of 5
Grand Makel Hotel Topkapi
Maltepe Mah. Serce Kale Sok. No 1-1, Zeytinburnu Istanbul, Istanbul

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 36 avis sur 90." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 90." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 90." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 90." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 90." "

8,0/10

Propreté

7,8/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Mehdi

Séjour de 6 nuits en octobre 2022

10/10 Excellent

Yildiz

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2022
Réponse de Reservation Department le 9 nov. 2022
Sayın Yıldız,Nazik geri dönüşünüz için çok teşekkür ederiz!Sizi otelimizde tekrar ağırlamayı umuyoruz.Saygılarımla

4/10 Médiocre

Linda

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Mon mari et moi avons passé 5 nuits dans cette hôtel. Le seul point positif est qu’il est a 5min à pied du tramway T1 qui dessert les grands points touristiques et vous permet de ne pas compter sur les taxis (a éviter fortement beaucoup beaucoup d’escrocs !). L’hôtel est vieillot, les chambres pareil avec beaucoup de rafistolages, il y a que le restaurant qui est moderne mais cher pour ce que c’est. Cependant le personnel était sympa, sauf la jeune femme a l’accueil derrière l’ordi le soir, pas aimable du tout…
Séjour de 5 nuits en mai 2022

10/10 Excellent

Malika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bonne hotel
Séjour de 5 nuits en septembre 2021
Réponse de Sabiha Sarıcı le 15 oct. 2021
Thanks a lot your kind feedback, we hope to see you again here.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2020
Réponse de Eda Demir le 12 oct. 2020
Merhaba Sayın Misafirimiz, Öncelikle otelimizde konaklama yapmanızdan ve memnun ayrılmanızdan dolayı duyduğumuz mutluluğu bildirmek isterim, Sizi tekrar otelimizde görmek bizler için memnuniyet verici olacaktır. Saygılarımızla Grand Makel Hotel

6/10 Satisfaisant

Feruza

Voyage d’affaires
Прилетела на 5 ночей , в принципе отель не плохой . Только Внутри все старое. Старый ремонт. Но! Очень хорошая локация. Пешком можно ходить . Так же в отеле есть свой ресторан . Единственное очень раздражали горничные , стучались в 8:30 утра , а так все нормально.
Séjour de 7 nuits en avril 2024

8/10 Bien

Joan, St. John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly and helpful. However, room service needs improvent with how the food is delivered. The food should be covered in order to keep it hot. Otherwise the food was prepared well. The walls are very thin i could hear guest's conversations in the next room which kept me awake until after 2 a.m. Otherwise nice property and conveniently located to where i needed to be.
Séjour de 9 nuits en février 2024
Réponse de Guest Relations Officer le 8 mars 2024
Dear Joan,Thank you very much for your comments. Your positive feedback about our team was shared with our management. Your contributive feedback about how the food should be delivered was also shared with our F&B department in order to improve ourselves. Unfortunetely there is nothing we can do about thin walls except you calling reception and changing your room with a quiter one. We will be grateful to see you again in our hotel in close future.Best RegardsGuest Relations OfficerBurcu Gölge

4/10 Médiocre

Mehmet emin

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Officer le 16 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 Excellent

Sarbast

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was soo good
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Officer le 27 déc. 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

8/10 Bien

Jena

Les points forts : Personnel et service
Was my 1st stay in Istanbul having breakfast on the top floor good idea if the have windows clean so we can see the views Front desk staff smoking behind the door not bothering to come out to talk to me You can’t see the smoking you can smell it did give me very good impression sticking his head out and mumbling very sad 😞
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations Officer le 6 nov. 2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relations OfficerBurcu Gölge

6/10 Satisfaisant

Osama

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Officer le 30 oct. 2023
Dear Guest, Thank you very much for your kind comments. Your positive comments and your constructive comments have been shared with all team members. I am happy to hear that you have enjoyed your stay and my team have met your expectations.I look forward to welcome you back in not a too distant future to the Grand Makel Hotel Kind Regards,

6/10 Satisfaisant

Lioudmila

Very bad breakfast.
Séjour de 4 nuits en octobre 2023
Réponse de guest relations le 16 oct. 2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relation OfficerBurcu Gölge

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Girişten itibaren somurtkan ve bunaldığı belli personel, otel restoranı çok özensiz, asansör beklemek büyük sorun, odalar eski ama temiz, prizler adeta gizlenmiş. Otoparkı var diye seçtim ama burası yerine başka bir otel ve otopark şeklinde ayarlanabilir.
Séjour de 2 nuits en septembre 2023
Réponse de guest relations le 11 oct. 2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 Excellent

Abdelkrim

Séjour de 5 nuits en septembre 2023
Réponse de Guest Relations Officer le 29 sept. 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

2/10 Horrible

Mamoun

Les points faibles : Propreté et personnel et service
Séjour de 4 nuits en août 2023
Réponse de Guest Relations Officer le 29 sept. 2023
Dear Guest,First of all I would like to take this opportunity to thank you for choosing the Grand Makel Hotel for your recent stay.I was sorry to hear that your stay did not uphold to the Grand Makel Hotel standards and excellence we strive to deliver consistently. Your elaborate feedback will be extremely valuable as it provides us with an opportunity to assess and improve our service at every level.I hope we can have the chance to serve you in the future in order to again back your trust..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 Excellent

malak

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean i like the hostes thus very classy very resembles for the price and pursu she is the best from tbe trM uou should like her
Séjour de 1 nuit en juin 2023
Réponse de Guest Relations Officer le 4 juil. 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relation OfficerBurcu Gölge

2/10 Horrible

Orazmuhammet

Séjour de 1 nuit en juin 2023
Réponse de Guest Relation Officer le 19 juin 2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 Excellent

Nabil Haj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very welcoming hotel, I usually stay in Grand Makel when I come to Turkey. Staff are professionals and friendly, check in was easy with Emre, and the manager Burcu was amazing and she was making sure the guests are satisfied and happy with their stay at the hotel. I recommended this hotel if you are traveling for business or with your family
Séjour de 1 nuit en juin 2023
Réponse de Guest Relations Officer le 10 juin 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

10/10 Excellent

Orazmuhammet

Séjour de 2 nuits en mai 2023
Réponse de Reservation Department le 17 mai 2023
Orazmuhammet Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlamayı heyecanla bekliyoruz.Saygılarımla

10/10 Excellent

Marcel, Baabe

Réponse de Reservation Department le 7 mars 2023
Dear Marcel,Thanks a lot for your kind feedback.We hope to see you again here.Kind Regards

10/10 Excellent

Ali Osman

Séjour de 1 nuit en novembre 2022
Réponse de Rezervasyon Departmanı le 5 déc. 2022
Merhaba Ali Osman Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlayabilmeyi umuyoruz.Saygılarımızla

6/10 Satisfaisant

Andrew

Séjour de 5 nuits en novembre 2022

10/10 Excellent

Glexer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Reservation Department le 17 nov. 2022
Dear Glexer,Thanks a lot for your positive feedback.We are glad to hear that you enjoyed your stay.We are looking forward to welcome you again.Best Regards

10/10 Excellent

Paul

Séjour de 1 nuit en novembre 2022
Réponse de Reservation Department le 14 nov. 2022
Dear Paul,Thank you for your positive feedback.It was our great pleasure to host you.We hope to see you again.Best Regards

6/10 Satisfaisant

Aaron

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nice staff poor room condition phone and airconditioning not working in the room, pool spa not open even in hot days it’s always under renovation apparently, area around is good coffee shop restaurant bus train 5 minutes walking it’s definitely not 5 star maybe 3-4 star but over all turkey hotels are all over rated any hotel you chose take 1-2 stars away from what the state on the website. Never trust the photos of any hotels I have stayed in many hotels in Istanbul and Antalya none of them match the photos
Séjour de 4 nuits en septembre 2022
Réponse de Reservation Department le 9 nov. 2022
Dear Aaron,Thanks a lot for your kind feedback!Our Spa has been completely demolished and being rebuilt in order to provide better service to our valued guests. That's why it takes a long time to be open. The renovation works will be finished by the new year and We will welcome 2023 with our new spa.I hope you will stay again in our hotel and experience our new facilities.Best Regards

4/10 Médiocre

ÖZKAN

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2022
Réponse de Reservation Department le 9 nov. 2022
Sayın Özkan,Geri dönüşünüz için teşekkür ederiz.Sizlere daha iyi hizmet sunabilmek için daha çok çalışacağız.Saygılarımla

8/10 Bien

Roshni

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Een fijn hotel met correcte beveiliging. Het ontbijt heb ik helaas gemist. Het is vooral een hygiënisch hotel! Mooie grote ruime kamer wat betreft de standaard kamer. En snelle service als je de receptie belt vanuit je kamer.
Séjour de 1 nuit en septembre 2022
Réponse de Reservation Department le 9 nov. 2022
Dear Roshini,Thanks a lot for your kind feedback!We hope to welcome you again in our hotel.Best Regards

8/10 Bien

Medhat

Séjour de 3 nuits en septembre 2022

8/10 Bien

Samer

Séjour de 2 nuits en août 2022

2/10 Horrible

Andy

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
This property I did not like it at all. Yes it’s convenient because you have restaurants very close to the hotel. Which is convenient. But is relatively far from the main area in Istanbul. The air conditioning system was horrible, did not cool the room at all. The Wifi connection was horrible.
Séjour de 7 nuits en juillet 2022

8/10 Bien

Asjad

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en août 2022

10/10 Excellent

Niesha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely will be back, I enjoy my stay, the staff were extremely helpful. The only thing the I’m not used to is not ice machines…(I think that’s an American thing). But it was perfect. Do yourself a favor and stay here, the view is gorgeous as well. And room service, top notch!!
Séjour de 5 nuits en juillet 2022

4/10 Médiocre

Patrice

Les points faibles : Personnel et service
Séjour de 9 nuits en juin 2022

2/10 Horrible

Shaker

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The home keeping not often the restaurant service it’s very bad
Séjour de 2 nuits en juin 2022

10/10 Excellent

Marcel, Baabe

Séjour de 7 nuits en juin 2022

10/10 Excellent

Carla

Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

iman

Voyage en famille
Les points forts : Propreté et confort de la chambre
It didn't look like 5star hotel
I thought I booked 5 star hotel and its going to be very nice hotel but it turns like 3star hotel.. I didn't like the small of the hotel and it looks old hotel and they need to put in the front desk some one to speak good English
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
This is NOT a 5-star hotel. It was a good stay but when I book 5star that’s what I expect. Disappointed. For the $ pick something different.
Séjour de 1 nuit en mai 2022
Réponse de Sabiha Sarıcı le 18 mai 2022
Dear Nicholas, Thanks for your feedback. We'll try harder to improve our service and facilities. Best Regards

10/10 Excellent

Anas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vey nice and spacious rooms, friendly team and helpful, modern decoration and good condition, prime location.
Séjour de 7 nuits en avril 2022
Réponse de Sabiha Sarıcı le 6 mai 2022
Dear Anas, Seeing that you enjoyed your stay makes us really happy. We are grateful for your nice review, thanks a lot! Hope to see you here again! Best Regards

10/10 Excellent

Burhan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
It’s a pretty good hotel. I have no complaints.
Séjour de 10 nuits en mars 2022
Réponse de Sabiha Sarıcı le 22 mars 2022
Dear Burhan, We are happy to see that you enjoyed your stay. Thank you very much for your kind feedback. We hope to see you again. Best Regards

10/10 Excellent

Ahood

Séjour de 5 nuits en février 2022
Réponse de Sabiha Sarıcı le 17 mars 2022
Dear Ahood, It's nice to see that you enjoyed your stay. We are very grateful for your positive review. We hope to see you again soon. Best Regards

10/10 Excellent

Lucia, TALLAHASSEE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was one of the hotels recommended to me during my stay to recover from surgery. The staff is friendly and very responsive to any issues you may have. It is within walking distance to public transportation, shopping, dining, a short drive to the hospital. If you're a vegan like me, a local grocery is right around the corner with plenty of fresh vegetables and fruit. Be sure to request a room on an upper floor to get the best internet connection as well as some nice city views. I recommend the Single City View. It's difficult to gauge size from the photos, but for a person traveling alone, it was very comfortable. The area seems quite safe and, as a single female, I was quite comfortable walking to and from this hotel both during the day and evening. As I made friends in the area, I didn't have time to check out the amenities, but I'm sure they are great, too. Again, I enjoyed my stay. I have recommended this hotel to several people on YouTube who messaged me about my experience, but I guess the best review I can give is to say that I plan on returning to Turkey later this year and if I do, I would like to stay at the Grand Makel again.
Séjour de 7 nuits en février 2022
Réponse de Ulas BASKAYA (Front Office Manager) le 10 mars 2022
Miss Lucia, First of all, thank you very much for these nice comments We promise that we will please you in the same way when you come to our hotel again, we look forward to seeing you back at our hotel and watching your new videos for youtube, Sincerely

10/10 Excellent

Alperen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like very much
Séjour de 1 nuit en février 2022
Réponse de Sabiha Sarıcı le 9 févr. 2022
Alperen Bey, güzel değerlendirmeniz için çok teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk. Sizi tekrar ağırlamayı sabırsızlıkla bekliyoruz. Saygılarımla

10/10 Excellent

saad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Sabiha Sarıcı le 27 déc. 2021
Dear Saad, Thanks a lot for your kind feedback. We are very happy to see that you enjoyed your stay. We are looking forward to see you here again. Best Regards

10/10 Excellent

Ejder

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Sabiha Sarıcı le 24 déc. 2021
Dear Ejder, Thanks a lot for your kind feedback. It's very nice to see that you enjoyed your stay. We hope to see you again here. Best Regards

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel and nice helpful staff
Séjour de 3 nuits en décembre 2021
Réponse de Sabiha Sarıcı le 23 déc. 2021
Dear Timothy, It's so nice to see your kind comment.Thanks a lot for your feedback.We are looking forward to see you here again. Best Regards

6/10 Satisfaisant

Marcel Roger, Baabe

Les points faibles : Infrastructures et conditions de l’hébergement
Ich finde es schade dass es nur türkische Programme gibt als ich in der Suite war hatte ich wenigstens die Möglichkeit Netflix zuschauen jetzt war es sehr anstrengend. Im Großen und Ganzen ok aber die Zimmer sind halt schon etwas in die Jahre gekommen. Raucherzimmer wären auch toll oder zumindest auf den Balkon rauchen.
Séjour de 5 nuits en novembre 2021
Réponse de Sabiha Sarıcı le 23 déc. 2021
Dear Marcel, Thanks for your feedback and recommendations. We'll try our best to improve our facilities. We hope to see you here again. Best Regards

10/10 Excellent

phillip

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay
Séjour de 4 nuits en novembre 2021
Réponse de Sabiha Sarıcı le 23 déc. 2021
Dear Phillip, Thanks for your kind feedback. It's nice to hear that you enjoyed your stay.We are looking forward to see you here again. Best Regards,

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
not good experience
not as expected
Séjour de 1 nuit en octobre 2021
Réponse de Sabiha Sarıcı le 23 déc. 2021
Dear Madam/Sir, We are sorry to hear your dissatisfaction. We hope to host you again in our hotel.Thanks for your feedback. Best Regards

10/10 Excellent

Romy

Séjour de 1 nuit en octobre 2021
Réponse de Sabiha Sarıcı le 15 oct. 2021
Thanks a lot your kind feedback, we hope to see you again here.