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Avis sur Grand Hotel Beau Rivage Interlaken

5 out of 5
Grand Hotel Beau Rivage Interlaken
Höhenweg 211, Interlaken

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 23." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 23." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 23." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 23." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 23." "

9,2/10

Propreté

9,4/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Ashton

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Reception staff friendly. Waiters at the dinner and bar tenders were terrible with bad attitudes. Rooms needs major upgrades.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 22 mai 2024
Dear Ashton Thank you so much for the time you took for the review as well to let us know your experiences of your stay. We work hard to make every customer experience a pleasant one, and we are truly sorry that we were unsuccessful in meeting your expectations this time.We would like to further assure you that this is not our standard and we have discussed this internally with our staff. We would be glad if you would give us the opportunity to convince you of our actual performanceThank you so much. best regardsAnna Rothe

6/10 Satisfaisant

Luis

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I have to segregate the service and the quality of the hotel (which was good to great), from the fact that I lost one of personal belongings from the room: my item was left in the room but somehow it disappeared. Unfortunately it was not possible to find it despite the good collaboration from the hotel’s staff. I’m grateful for that. That made my stay not as great as was expecting. Other than that, we were happy with the service.
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 15 mai 2024
Dear Luis Thank you so much for the time you took for the review and the honest lines you wrote to us. I am really sorry about the lost item and that we did not find it again. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.warm regardsAnna Rothe

10/10 Excellent

Tracy, las vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very convenient to wherever I wanted to go things I like to do
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 15 mai 2024
Dear Tracythank you so much for the great review. We are thrilled that you enjoyed your stay with us and hope to see you again soon. warm regardsAnna Rothe

10/10 Excellent

Rahul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good view
Séjour de 2 nuits en mai 2024
Réponse de Front Office Manager le 15 mai 2024
Dear Rahul thank oyu so much for the great review. We really appreciate this and are thrilled that you enjoyed your stay with us. Hope to see you back soon. warm regards Anna Rothe Front Office Manager

10/10 Excellent

Edith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location,
Séjour de 4 nuits en mai 2024
Réponse de Front Office Manager le 22 mai 2024
Dear edith thank you so much for the great review and the time you took for this. We are happy that you have enjoyed your stay with us and hope to see you again soon. warm regardsAnna Rothe

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Positives: Absolutely Great Staff - friendly, helpful & professional Great central, walkable location with restaurants, shopping and canal nearby 150 year old charming building with large rooms. A little dated but easily overlooked by everything else.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 15 mai 2024
Dear BruceThank you so much for the great review and the time you took for writing us the message. We appreciate this very much. I will transfer you feedback to our colleagues and hope to see you again soon. warm regardsFront Office Manager and team of Grand Beau Rivage

6/10 Satisfaisant

ronia

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Extremely noisy and rooms dated.
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 2 mai 2024
Dear Ronia Thank you for the time you took for this review and the personal message you wrote. Our rooms will get renovated in the next couple of mounths. With your feedback you show us that we are on the right track. Thank you so much. warm regards Anna Rothe

10/10 Excellent

George, Mentor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scenary beautiful. Great hotel and staff. Would definitely come back
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 20 avr. 2024
Dear GeorgeThank you so much for the time you took for the great review and the personal message. We are thrilled that you had a great experience with us and our team. Hope to see you again soon in our hotel. warm regardsAnna Rothe Front Office Manager

10/10 Excellent

MARIA DE LOURDES

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Precioso hotel
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 20 avr. 2024
Dear Maria Thank you for the great feedback. We appreciate the personal message and hope to see you again soon. warm regards Anna Rothe Front Office Manager

8/10 Bien

Michael, DARLINGTON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, but rooms arent equipped for modern tech. That is plugs not where you want them etc
Séjour de 4 nuits en mars 2024
Réponse de Anna Rothe le 23 mars 2024
Dear Michael Thank you so much for the great review and the time you took to write the personal message. We appriciate this. Renovations are planned which also include the electronic situation in the rooms. With your feedback we know that we are on the right track. Thank you very much for this. We look forward to welcoming you again soon. warm regardsAnna Rothe Front Office Manager

8/10 Bien

Jingnan

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 29 févr. 2024
Dear Jingnan Thank you so much for the time you took for the great review. We are happy that you have enjoyed your stay with us and hope to see you soon again warm regardsAnna Rothe FOM

10/10 Excellent

eleni

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Swiss holiday
Lovely people at the desk, great big room with a view, nice breakfast
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 29 févr. 2024
Dear Eleni Thank you so much for the great review and the time you took for the personal message. We are happy that you have enjoyed your stay absolutetly and will be glad to welcome you again in our hotel soon. warm regardsAnna Rothe FOM

10/10 Excellent

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 29 févr. 2024
Lieber GillesBesten Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüssen und verwöhnen zu dürfen. Freundliche Grüsse Anna Rothe FOM

8/10 Bien

Younghun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Hotel Exterior was really nice but swimming pool water was little cold. So my children can’t swim well.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 21 févr. 2024
Dear Younghun Thank you so much for the great review and the time you took for this. We are glad that you enjoyed your stay with us. Thank you so much for the feedback concerning the swimmingpool. I will transfer this to our technician. We are glad to welcome you again in our hotel soon. warm regardsAnna Rothe FOM

10/10 Excellent

Stephanie Grace

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gutes Preis Leistungsverhältnis - sehr schöJugends
Es war super und sehr kinderfreundlich. Das Essen Abendessen und Frühstück lässt keine Wünsche offen. Einzig der Pool könnte im Februar etwas wärmer sein. Tolles Preis Leistungsverhältnis. Ich würde wieder hier bleiben.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 21 févr. 2024
Sehr geehrte StephanieVielen herzlichen Dank für die tolle Bewertung und die Zeit, die Sie sich für diese genommen haben. Wir freuen uns sehr, dass Sie Ihren Aufenthalt geniessen konnten und hoffen auf ein baldiges Wiedersehen. Sonnige Grüsse aus Interlaken Anna Rothe FOM