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Avis sur Glenghorm Beach Resort

2.5 out of 5
Glenghorm Beach Resort
36743 Cabot Trail, Ingonish, NS

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 18 avis sur 56." "
Note des voyageurs de 8 (Bien), d’après 12 avis sur 56." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 56." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 56." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 56." "

7,6/10

Propreté

8,6/10

Personnel et service

6,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Brian

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was ok, the cottages need severe upgrading. Maybe even a better layout. Need to provide more kitchen items , paper towel , wash and drying towels for dishes etc. smelled like mildew and mold in the cabins and restaurant.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Theres

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The staff was super nice, check-in was easy and the breakfast was good What we didn't like about the place: everything was pretty old and not very clean, the backyard was shabby and the beds were hard and uncomfortable.
Séjour de 1 nuit en octobre 2023

8/10 Bien

ray

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location with its own private beach, free breakfast. The room is spacious and clean. The resort seems to be understaffed, there is only one receptionist taking care of all the checkin/checkout as well as guest request, and only one waitress for breakfast service
Séjour de 1 nuit en octobre 2023
Réponse de Management le 18 oct. 2023
Thank you!!!!

10/10 Excellent

Audrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our stay and really enjoyed the atmosphere and friendly staff
Séjour de 1 nuit en octobre 2023
Réponse de Management le 18 oct. 2023
Thank you!!!

10/10 Excellent

Stacey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is avaolutely adorable and the staff were so friendly and accommodating! This was out first ever trip to Cape Breton and the staff definitely made it a warm and welcoming experience. On top of that, the cabin was beautiful and falling asleep and waking up to the sound of the ocean was amazing. 10/10, thank you!!
Séjour de 2 nuits en octobre 2023
Réponse de Management le 18 oct. 2023
Thank you so much for your kind words!!!

6/10 Satisfaisant

HSIANG YING

Séjour de 1 nuit en octobre 2023
Réponse de Management le 18 oct. 2023
Thank you!!!

10/10 Excellent

Siddhesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good property.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The grounds were spacious and lush. Right on a tranquil beach at which sunrise was amazing Pub below restaurant was fun and attracted interesting patrons. Front desk was flexible and accommodations re: our room. Breakfast was just continental. I like a bit more options.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 13 oct. 2023
Thank you!!! Cheers.

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place. It would be a great place to take your kids in the summer 😊
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Jui Lin

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Even though the owner had stated that this is their 2nd year management and the property had not been maintained well during Covid-19, our stay experience was indeed affected by many negative factors.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 10 oct. 2023
Thank you for your feedback

10/10 Excellent

joanne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Management le 5 oct. 2023
Thank you!!!! :)

10/10 Excellent

Mary L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful updated motel! Amazing view!
Séjour de 4 nuits en septembre 2023
Réponse de Management le 30 sept. 2023
Thank you for your kind words :)

8/10 Bien

Don

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is still recovering from hurricane Fiona so there are still some areas that need rebuilding, but overall this is a nice reasonable place to stay. Location right on the ocean can’t be beat!
Séjour de 2 nuits en septembre 2023
Réponse de Management le 11 oct. 2023
Thank you for your kind words

6/10 Satisfaisant

Mike

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room was clean enough but dated and poorly cosmetically maintained. Bed was hard as a rock but seems to be the norm for hotel/motels now.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 27 sept. 2023
Thank you for your feedback.

10/10 Excellent

Lawrence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lots of space to walk around on prperty
Séjour de 1 nuit en septembre 2023
Réponse de Management le 27 sept. 2023
Thank you Lawrence!!!

10/10 Excellent

Lawrence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right on the coast . Lots of walking space or kid space outside.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 25 sept. 2023
Thank you for your feedback. Very happy your stay was great. Cheers.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great spot. Will definitely stay again. The beach is great
Séjour de 2 nuits en août 2021
Réponse de management le 7 août 2021
Thank you for taking the time to write a review. We are happy your stay was great. Cheers.

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property was on a beautiful beach waterfront. The staff were very friendly and helpful. The buildings just need to be updated.
Séjour de 1 nuit en août 2021
Réponse de management le 5 août 2021
Thank you so much for taking time out of your day to review our resort. We are working very hard to upgrade everything to improve your stay. :)

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing, amazing views, great service!
We had a wonderful stay, its our second time here and we love it!
Séjour de 2 nuits en juillet 2021
Réponse de management le 4 août 2021
Thank you for your feedback. We are so glad your stay was great.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The ocean view and the closeness of the water was incredible. The rooms are older but clean and tidy. the pillows and bedding were fabulous however the beds are beyond hard so tough to be comfortable. Our TV did not work as all and was all unplugged with connection cables not working, love our TV so was very disappointed in that area. The food was great in the pub, entertainment was great. Would be really nice to have private fire pits instead of sharing with a bunch of partying kids. Felt it was a fairly good stay and we liked the layout as well.
Séjour de 1 nuit en juillet 2021
Réponse de management le 1 août 2021
Thank you for taking the time to write a review. Apologies on your TV. Front office staff would have been happy to fix that for you. More then one firepit is a wonderful idea. Thank you. We are glad you enjoyed your stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and they made our stay very enjoyable. Our room was very clean and it was a good size. We will certainly recommend this property to our family and friends.
Séjour de 1 nuit en juillet 2021
Réponse de alice le 28 juil. 2021
Thank you for taking the time to write a review. We appreciate your feedback.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property was in disrepair and required a facelift. However, management alerted guests to this issue with a written update in the rooms, noting renovations are underway. Scenery was exquisite and staff very friendly and welcoming !!!
Séjour de 1 nuit en juin 2021
Réponse de management le 28 juin 2021
Thank you for your review. Kind regards.

8/10 Bien

Ryan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2020

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2020
Réponse de Management le 22 oct. 2020
Thank you for reviewing our property. We appreciate all reviews, good or not so good. We are continuing to upgrade and improve in this our first year.

4/10 Médiocre

Allen, Nova scotia

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The room was too hot, the bathroom needs to updated, stain in tub, bathroom ceiling needs repairs, bathroom door would not shut. They do have very nice towels and linens. Breakfast was disappointing, as no social distancing, too many people touching utensils, offer pot, etc.
Séjour de 1 nuit en octobre 2020
Réponse de Management le 17 oct. 2020
Thank you for your review.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
Séjour de 1 nuit en octobre 2020
Réponse de Management le 17 oct. 2020
Thank you!!

6/10 Satisfaisant

SARA

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Could be nice??
Place is in need of a lot of updates which apparently were going to start right away. It was clean and right on the beach which was nice. The restaurant wasn’t very good and service at the restaurant was bad. The pub was better but they were running out of food. Could be a very nice place with updates and better food and service.
Séjour de 3 nuits en octobre 2020
Réponse de Management le 17 oct. 2020
Thank you Sara, Lots of improvements will be taking place real soon.

10/10 Excellent

Betty, Scotsburn NS

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location on the Cabot Trail was excellent, rooms were very, very clean, sheets and towels were Snow White, no stains in rooms, friendly service. Great place to stay especially during the pandemic.
Séjour de 1 nuit en octobre 2020
Réponse de Management le 15 oct. 2020
Thank you Betty!!!

10/10 Excellent

Connor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Management le 12 oct. 2020
Thank you Connor. Cheers.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en octobre 2020
Réponse de Management le 12 oct. 2020
Thank you for the feedback. So glad your stay was great.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2020
Réponse de Management le 12 oct. 2020
Thank you for the feedback.

6/10 Satisfaisant

Julie, Halifax

Voyage en famille
Les points forts : Propreté et personnel et service
If we go again ( in summer time ), we’ll ask for the cabins close to the water. Didn’t like being on first floor because kids were running and jumping all nigh night above us. Also didn’t like the location of our room, back of the hotel / motel.
Séjour de 1 nuit en octobre 2020
Réponse de Management le 12 oct. 2020
Thank you Julie, yes the cottages would be quieter.

8/10 Bien

Allan

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Looks promising!
The room was fine, but a bit rustic. They are planning a major renovation over the winter when they are closed, so that should address some of the condition issues. There was no sugar or creamer for our coffee machine. The restaurant closed early, but fit us in.
Séjour de 1 nuit en octobre 2020
Réponse de Management le 5 oct. 2020
Thank you for taking the time to write this review. We apologise for not having sugar and creamers:(:( Our ladies usually have condiment packages in there. We hope you'll be back when all our renovations are complete:):)

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en octobre 2020
Réponse de Management le 5 oct. 2020
Thank you for taking the time for reviewing our property.

4/10 Médiocre

susan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
o thanks, never again
Very run down and unclean. Nice towels and sheets though. Staff was unhelpful and rude, at times
Séjour de 1 nuit en octobre 2020
Réponse de Management le 5 oct. 2020
Thank you for the feedback. Our staff are very respectful and accommodating, any problems should have been brought to management.

2/10 Horrible

Cel, Amherst

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dated, dirty, over priced, and seedy looking with an unclean appearance. Empty bottles under the bed even!
Séjour de 1 nuit en septembre 2020
Réponse de Management le 24 sept. 2020
Thank you for taking the time to write this review. Sorry you had a bad experience. We need to know these things at the time to address them. We have many changes and updates coming for next season. I hope you take a chance on us and revisit.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Hard bed nice grounds and nice beach friendly people and restaurant was excellent
Séjour de 1 nuit en septembre 2020
Réponse de Management le 6 sept. 2020
Thank you so much for taking the time to write a review. All comments help us out in moving forward with up grades. We are happy, you had a great experience:):)

6/10 Satisfaisant

Jenn, Sydney, Cape Breton

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I have stayed at Glenghorm many times over the years and even attending a wedding weekend here years ago, when it was at its prime. To say things have gone downhill would be an understatement. The previous owners pretty much ran these accommodations into the ground. As of June 2020 the resort is under new ownership.....thank goodness cause it really is on its last legs. Literally falling apart. Upon checking into the room there was a note from the new ownership recognizing the properties lack of care from the previous owners and stating their promise to make changes & upgrades. I truly wish them the best and look forward to seeing the improvements because as of now, if things don’t change I would never stay here again. There are much much better accommodations in Ingonish. Best of luck!!
Séjour de 1 nuit en août 2020
Réponse de Management le 3 sept. 2020
Thank you so much for writing a review. We take great pride in our new operation and are going to bring this property up to it's past standards. It may take a bit of time but the balls are rolling!!!

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, confort de la chambre
covid 9 trip
great location and right on a private beach.From our room we had a great view of the water and of Cape Smokey.Room was clean and bed was comfortable.Room had a balcony and we could sit out and see the ocean.Breakfast was good and the area was very clean.In all it is a nice to stay but does need a littlle fix up like near beach area.
Séjour de 1 nuit en août 2020
Réponse de Management le 31 août 2020
Thank you for taking time to write this review. We welcome all feedback so we can continue to grow and take care of our patrons needs.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
The beds were extremely hard and caused discomfort when sleeping.
Séjour de 1 nuit en août 2020
Réponse de Management le 25 août 2020
Thank you for letting us know. This being our first year we appreciate any feedback where improvements can be made. Thank you again.

2/10 Horrible

Arlene, Sydney

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very slow checkin. Told our room was ready but waited outside the room for 1/2 hour while the maid finished. Very limited options for those who are gluten intolerant. Observed staff either not wearing masks or walking around with it hanging from their ear. Would i stay here again - probably not.
Séjour de 1 nuit en août 2020
Réponse de Management le 25 août 2020
We are so sorry you had to wait for your room. We do our very best to try to have the rooms ready for our guest. We will be adding gluten free options to our menu. Thank you for taking the time to review your stay.

6/10 Satisfaisant

JB, Parrsboro

Voyage en famille avec de jeunes enfants
There was less than half a roll of tpilet paper left which we didnt notice till 11pm. There is no phone in the room to call the front desk. The t.v are way out dated, also the satalite didnt even work so not able to watch anything. Seemed to be no wifi or at least we were not told of any or provided a password. Other than thoes few things that can easily be fixed the location is perfect and super kid friendlu with a great beach.
Séjour de 1 nuit en août 2020
Réponse de Management le 25 août 2020
Thank you for taking the time to review your stay. So sorry about the bathroom tissue. The tvs will be replaced next year. The wifi signal password is on the card in your room but our front counter staff try very hard to remind you it is also on the key. Thank you again, we will continue to strive to improve.

2/10 Horrible

Cheryl, Sydney ns

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We stayed here in aug 15th, upon entering our room we were greeted with the smell of mould and mustiness. Rust in the tub and for the first few minutes of running the water in the tub it was brown. Evidence of mould in the closet and bathroom. We needed to keep the doors open to try and air it out. We paid 146.00 for the night but given the conditions I believe the room should never of been rented out to begin with. Didn’t get to speak with anyone at the reception desk concerning my dissatisfaction as no one was around. I emailed them but no response. Thumbs down👎
Séjour de 1 nuit en août 2020
Réponse de Management le 27 août 2020
Good afternoon Cheryl. I am so sorry you had issues with your stay. We are certainly concerned about the comfort of our guests and will look into this motel room immediately. We do appreciate any and all feedback from our customers as it helps us to deal with issues. Thank you again

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Our stay at amazing Ingonish Beach!
Excellent location, great staff, amazing view! The location is under new management and they are making upgrades - we had some issues with water in our check in room but the front desk staff was most helpful with a move and an upgrade! Definitely want to come back!
Séjour de 1 nuit en août 2020
Réponse de Management le 25 août 2020
Thank you so much for taking the time to review your stay. We try our very best to make our guests happy. Glad to hear you were pleased and hope to see you again.

6/10 Satisfaisant

Megan, Cape Breton

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms were very outdated and bed was like sleeping on a concrete pad. For the amount that was paid for room, I expected a little nicer. Pillows and towels were nice, that’s about it!
Séjour de 1 nuit en août 2020
Réponse de Management le 27 août 2020
Hi Megan Thank you for taking the time to review our property. This is our first year and we are working hard to make improvements so we are very happy you brought this to our attention.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Decent place to stay. Bathrooms are quite dated, but the beds were decent and the room was overall good
Séjour de 1 nuit en août 2020
Réponse de Management le 25 août 2020
Thank you for your review. We understand upgrades are required and this being our first year we did not get to everything. We will be upgrading more in the next year and hope to see you again.

8/10 Bien

James

Les points forts : Propreté et personnel et service
One night stay.
Central spot to stay along the trail. We were there on a Wednesday and pub was closed as well as most other places to eat due to varying circumstances. The place is a bit dated. Bed was uncomfortable but we were just there for one night. Staff were friendly and we had early checkin which was nice and great to be on beach
Séjour de 1 nuit en août 2020

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en juillet 2020
Réponse de Management le 28 août 2020
Thank you for taking the time to rate us. We hope you will let us know what improvements we can make for you upon your (Hopeful) return.

10/10 Excellent

Tammy, Greenwood Nova Scotia

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pet Friendly, Quiet, Beach View! Room quite large with Mini Fridge & microwave
Séjour de 1 nuit en juillet 2020
Réponse de Management le 25 août 2020
Thank you for taking the time to submit your review. We are pleased to have our guests take their fur babies with them. We hope to see you again.

8/10 Bien

Daddy-o, Truro NS

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The service and room were excellent however the restaurant staff were badly overworked and we had to wait almost an hour until our meal arrived. They had suddenly gotten much busier and unfortunately their air conditioning had failed in the dining area. So the poor waiter had to wait about 20 or so people by himself while cooking in record high temperature with no AC. He did an admirable job and said all the right things in apology so I left him a and the staff a $20 dollar tip. Good people go a long way in making up for sub par service. Keep your waiter.
Séjour de 1 nuit en juillet 2020
Réponse de Management le 27 août 2020
Thank you for taking the time to review. We know our poor waiter has been overworked and we tried to hire more staff but it is very difficult with this covid year. Thank you for recognizing his hard work. We hope to see you again.