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Avis sur Crowne Plaza Indianapolis-Dwtn-Union Stn

3.5 out of 5
Crowne Plaza Indianapolis-Dwtn-Union Stn
123 W Louisiana St, Indianapolis, IN

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 598 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 233 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 94 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1003." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marc

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En arrivant, de l'extérieur nous étions un peu inquiet. Par contre, une fois à l'intérieur de l'immeuble nous avons été sous le charme. Wow. Qu'elle belle réussite! Le meilleur vieil immeuble rénové que j'aille vu! Splendide! Le hall est superbe! Quelles merveilleuses idées les statues et les trains!!! Quant aux chambres, les lits sont confortable. Les draps doux. L'hôtel est très bien situé. Vraiment, superbe! Recommandé!!!
Séjour de 2 nuits en août 2017
Thank you for your very nice review of the hotel. Our unique and historic building is a destination in itself. We hope to be able to serve you again in the future. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station

8/10 Bien

Emilio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!!
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Josh

Les points forts : Équipements
Love it here!
Séjour de 1 nuit en mai 2024
Réponse de Charmaine le 19 mai 2024
Josh, we're glad to see you enjoyed your stay!

10/10 Excellent

Patricia, Devonshire

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is unique having been crafted within a train station. Some of the rooms are contained in an actual train. So different!
Séjour de 4 nuits en mai 2024
Réponse de -Thanks Management- le 16 mai 2024
Thanks so much for reviewing our property and we are thrilled that or enjoyed our Unique environment. Hopefully we see you again soon when you are back in town.

10/10 Excellent

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trains were cool, construction nearby at the time, no knock to the hotel.
Séjour de 4 nuits en avril 2024
Réponse de Charmaine le 9 mai 2024
We're glad to see you enjoyed your stay

8/10 Bien

Jordan

Voyage en famille
Les points forts : Propreté et personnel et service
Exceptional service from the staff. Way overpriced for the quality of the room/facilities. I've stayed in nicer, lower end hotels than this. Poor quality for the brand.
Séjour de 3 nuits en mai 2024
Réponse de Charmaine le 7 mai 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We’re scheduled for renovation at the end of this year, and all our furniture's and some areas in the hotel will be updated/replaced. Your feedback will be shared with our team. We sincerely hope to opportunity to serve you again in the future and exceed your expectations.

10/10 Excellent

Mary Grace

Séjour de 1 nuit en avril 2024

2/10 Horrible

Arthur

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Staff not very hospitable, almost apathetic or just going through the motions.There was no hot water in the whole building. Come to find out that the boiler was broken. No warning from staff. Tub did not drain at all. Still full after an hour
Séjour de 1 nuit en avril 2024
Réponse de Mecka le 21 avr. 2024
Hi Arthur,We truly apologize for your experience while staying with us. The hot water boiler had went out and we were not unaware until the morning of that why we had to do an emergency shut down. I wish we had known sooner to inform guest. Also thanks for bringing the tub to our attention it will be routed to the appropriate department. Please if we can do anything else for you feel free to reach out. -Thanks management 317-236-7480

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Thanks Management le 21 avr. 2024
Hi David,Thanks so much for staying with us and leaving us a 4 star. Hopefully we have earned your trust for a future visit and leave you with a 5 star stay.

10/10 Excellent

Adelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was so polite and helpful from the moment we checked in until we checked out!
Séjour de 1 nuit en avril 2024
Réponse de Charmaine le 17 avr. 2024
Thank you for your great review. At Crowne Plaza, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you'll visit us again soon.

4/10 Médiocre

John Patrick

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
One morning there was no hot water. Do not recommend
Séjour de 2 nuits en avril 2024
Réponse de Charmaine le 17 avr. 2024
We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

10/10 Excellent

Yohan, Newark

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en avril 2024
Réponse de Thanks Management le 12 avr. 2024
Hi Yohan,Thanks so much for your 5-star rating. Hopefully we see you again when you are back in Indy.

8/10 Bien

Tim

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It was clean and in a good location, however there's a giant hole directly across the street due to construction and the rooms are about as large and elegant as a Best Western. Don't expect the royal treatment at this Crowne Plaza...
Séjour de 2 nuits en avril 2024
Réponse de Prisilla le 11 avr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your valuable comments as they help us to continually improve our services.We're glad to hear that you found our hotel clean and well-located. We sincerely apologize for any inconvenience caused by the City's project across the street. This is impacting all businesses in the area. Please be assured that this is beyond our control, but we strive to minimize any disruptions for our guests.We understand the importance of comfort and ambiance, so we are scheduled for a renovation beginning in September. Thank you once again for choosing Crowne Plaza. We hope to have the opportunity to welcome you back and provide a more memorable experience.

10/10 Excellent

Kasey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Charmaine le 10 avr. 2024
Kasey, we're glad to see you enjoyed your stay!

2/10 Horrible

Shaila

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can not get help at the hotel or the IHG customer service line. Called the front desk the phone rang for 10 minutes and no one answered. Went downstairs could not get any employee to acknowledge us. Called the IHG customer relations and they gave me the run around. No hot water at the hotel. Really unpleasant to get ignored by the staff and then not even have basic amenities like hot water to shower. After talking to other guests no one had hot water that day. Completely unacceptable.
Séjour de 1 nuit en avril 2024
Réponse de Charmaine le 10 avr. 2024
Shaila, we're sorry to hear you had a less pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great! Building was so cool, staff were helpful and polite, room was very clean, comfortable bed, great pool, great location. Would highly recommend.
Séjour de 1 nuit en avril 2024
Réponse de Charmaine le 10 avr. 2024
Tracy, we value our guest and their experience over all else so we're happy to hear you enjoyed your stay. We strive for all our guests to be welcomed and provided with great service. We are indeed looking forward to your next visit here!

6/10 Satisfaisant

Lindsay

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
There was no hot water on check out day so everyone smells terrible from now showers.
Séjour de 2 nuits en avril 2024
Réponse de Prisilla le 11 avr. 2024
Lindsay, We sincerely apologize for the inconvenience you experienced with the lack of hot water on the day of your checkout. Providing a comfortable and enjoyable stay for our guests is among our top priorities, and we regret that we fell short of meeting your expectations in this instance.This unexpected engineering issue was addressed swiftly, by the team, but we do acknowledge the impact it had on our guests. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback as it helps us improve our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to restore your confidence in our hotel during your next visit.

2/10 Horrible

Alvaro

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was no hot water, to take a shower. Room needed maintaining,
Séjour de 1 nuit en avril 2024
Réponse de Prisilla le 11 avr. 2024
We sincerely apologize for the inconvenience you experienced with the lack of hot water on the day of your checkout. Providing a comfortable and enjoyable stay for our guests is among our top priorities, and we regret that we fell short of meeting your expectations in this instance.This unexpected engineering issue was addressed swiftly, by the team, but we do acknowledge the impact it had on our guests. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback as it helps us improve our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to restore your confidence in our hotel during your next visit.

10/10 Excellent

Michelle, LaPorte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again. Great location for events at Lucas Oil Stadium.
Séjour de 1 nuit en avril 2024
Réponse de Thanks Management le 7 avr. 2024
Hi Michelle,Thanks so much for choosing our hotel for your lodging. We do appreciate your feedback and hope to serve you again in the future.

4/10 Médiocre

Destiny

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room wasn’t fully cleaned when I arrived! I was sent a text msg asking how my stay has been since I arrived and I addressed the issues, they called the room phone to ask about my concerns and I let them know that it was dirty and the tub drain wasn’t plugged in and that the air conditioner storage door was unsecured ! It was very low class ! My trash cans didn’t even have trash bags ! And I was charged a 50 dollar fee when there was no damage to the room. I will never book with Crowne plaza again!
Séjour de 1 nuit en mars 2024
Réponse de Thanks Management le 2 avr. 2024
Hi Destiny,We truly apologize for the experience you had with us. I will get this information escalated to our housekeeping Manager so that we can be assured this will not happen moving forward. This is not the experience we wanted you to leave with. The 50 was a hold for incidentals we collect that from all guest. Upon checking yours was used towards your valet fee of 50. Again we truly apologize and hope that you will give us a chance to make it right .

6/10 Satisfaisant

Sofia

Voyage en famille
Les points forts : Propreté et équipements
The beds were squeaky. Staff was not very responsive. Area under construction. Location was great. Parking expensive $50 for valet which is expensive for the location. Room was clean and location is unique as it was old railway station.
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 2 avr. 2024
Sofia, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. Again, we apologize for this experience and if you would like to discuss this further, please reach out to a member of our team.

8/10 Bien

Megan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 2 avr. 2024
Megan, thank you for rating the hotel! Please do not hesitate to reach out and provide any additional feedback on what we could have done better to exceed your expectations.

8/10 Bien

Roxana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Main thing I like was their workers, the front desk ladies was so attentive and happy. Thank you
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 2 avr. 2024
Thank you for your great review. Here at Crowne Plaza INDIANAPOLIS-DWTN-UNION STN, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We made sure to share this feedback with our Front desk team to give them the recognition that they deserve. We appreciate having you as our guest, and we hope you'll visit us again soon.

2/10 Horrible

Catilynn

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lady was nice but, ceiling paint coming off and cracking. Very cold in the room even with the heat on. Very thin walls. Bed always making noise when you move like it’s going to break. Very small room for how much you spend.
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 2 avr. 2024
We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out to any of our team member, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Construction across the street so my vehicle was filthy when we left
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 2 avr. 2024
Matthew, thank you for rating the hotel! It was our pleasure to have you as a guest. And please accept our sincerest apologies for your vehicle.

8/10 Bien

Rodney

Voyage en famille
Les points forts : Personnel et service
Pretty cool that they have actual trains inside the station
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 28 mars 2024
Rodney, we're glad to see you enjoyed your stay!

2/10 Horrible

Nicole

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The parking was ridiculous. You do not get any assistance with your bags unless you choose to valet. When I came in there was a lady at the desk, yet I stood there for 10 minutes before finally asking for help to check in. As soon as I was given my keys for my room, I was notified that I had just been charged for my stay, even though they said I wouldn't be charged until checkout. The room was dirty. There were drips of liquid down the bathroom sink cabinet, the tub was brown, the drop ceiling was missing and our nightstand had white spillage all down the front and sides. The indoor pool was so uncomfortably cold, that I didn't even get in. My kids got out after 5 minutes, and I watched every family come and go almost immediately. We got out of the pool, only to find a pile of dirty towels on the ground and zero clean ones. We ended up having to pay to go somewhere else for our kids to swim in the evenings.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
!
Séjour de 1 nuit en mars 2024
Réponse de Prisilla le 11 avr. 2024
Joe, thank you for taking the time to leave us a review! We appreciate your patronage and look forward to your next visit.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was awesome we stayed in a train car i would recommend this to anyone. We will stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 21 mars 2024
Jeff, we're glad to see you enjoyed your stay!

10/10 Excellent

Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay.
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 20 mars 2024
Daniel, we're glad to see you enjoyed your stay!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always fun to stay in the train cars and super cool hotel. However they no longer do room service, in fact, none of the restaurants were even opened and the parking garage across the street has been demolished which means you have to valet at $50 a night
Séjour de 1 nuit en mars 2024
Réponse de Prisilla le 11 avr. 2024
Angela, We are delighted to hear that you enjoyed the novelty and ambiance of our accommodations!We do thank you for your feedback about our other hotel amenities, as we always want to continue to raise the bar for our guest.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed staying in a train car. Marcia at the front desk made our check-in easy and enjoyable.
Séjour de 1 nuit en mars 2024
Réponse de Charmaine le 20 mars 2024
Thank you for your great review. We work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We made sure to share this feedback with Marcia to give her the recognition that she deserves. We appreciate having you as our guest, and we hope you'll visit us again soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got the train car for our anniversary was really nice everyone was very nice would go back again
Séjour de 1 nuit en février 2024
Réponse de -Thanks Management- le 26 févr. 2024
Hi Michael,Thanks so much for choosing our property to celebrate you and your wifes anniversary. We were happy to be apart of it. Hopefully we see you again for a future stay.

6/10 Satisfaisant

Kelly

Voyage en famille
Séjour de 1 nuit en février 2024
Réponse de Prisilla le 26 févr. 2024
Please accept our sincerest apologies for your less-than-exceptional experience with us. We greatly appreciate you for leaving us a review. If you would like to discuss this further, please reach out. We value feedback and sincerely hope to opportunity to serve you again in the future

10/10 Excellent

Jeremy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Prisilla le 6 févr. 2024
Jeremy, It was a pleasure to have you as a guest!

10/10 Excellent

Brandon

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Charmaine le 1 févr. 2024
Brandon, we're glad to see you enjoyed your stay!

6/10 Satisfaisant

Matthew

Voyage en couple
Les points faibles : Personnel et service
Initially was given the a key that didn’t work along with multiple other guests checking in at that time. We also had to go back to the front desk and talk to multiple employees to finally get our breakfast vouchers which they initially said was not included.
Réponse de Charmaine le 29 janv. 2024
Matthew, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. We greatly appreciate your time to provide us with valuable feedback. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

4/10 Médiocre

Astra

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I booked a train car, and when I got there I was told that the room I booked was not available, so they “upgraded” us to a different room. That room wasn’t bad, but it was certainly not an “upgrade.” I was asked later how things were, and I said I was disappointed with the room, since it wasn’t the one we booked. It seemed overpriced since it wasn’t the train car that I spent extra on. That person told me that I never booked a train car, and the one we were in was the one we had booked all along! I was told this by two different people, even though when we checked in, I didn’t say anything at all about and the person checking us in was the one who brought up the room change, so we obviously did, and that was what made me more mad than anything. Another employee that we talked to made it sound like it was a normal occurrence to have people book these special rooms and then not get them because they are oversold. Accommodations are fine, but their business practice needs some work.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Rene

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Charmaine le 21 janv. 2024
Rene, thank you for taking the time to rate our hotel. We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

10/10 Excellent

susan

Loved staying in the train cars. The staff was extremely friendly
Séjour de 1 nuit en janvier 2024
Réponse de Charmaine le 21 janv. 2024
Susan, thank you for your great review. Here at Crowne Plaza INDIANAPOLIS-DWTN-UNION STN, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you'll visit us again soon.

4/10 Médiocre

Julia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Worst hotel customer relations nightmare ever!
The hotel didn’t utilize the fully paid for hotels.com reservation that I supplied upon check in. However, they charged my credit card for the entire stay. We paid $36 for the hot breakfast buffet and was even given the times for breakfast upon check in BUT was told in the morning that there’s not enough guests to offer a buffet. No apologies, no refunds. I’ve made countless calls to the hotel trying to get the billing issues resolved to no avail and now, we’re 10 days into it. Hotels.com has been of no use in resolving any of these issues either. To make matters worse, my husband of nearly 30 years left his wedding band in the shower. He realized it when heading towards the airport. The hotel was contacted immediately and referred to a website that deals with lost and found. After paying a sizable fee, we breathed a sigh of relief it was found. Guess what? As of today, the ring has not been returned just like the countless calls to the Crown Plaza’s manager asking for help in getting this resolved. Don’t get me wrong, it’s a beautifully unique upscale hotel and we had hoped to go back to stay in the train car suites in Feb ‘24 with our grandchild but unless they can properly address the current issues, it’d be a cold day in Hell before I’d stay there again and I’d have very serious reservations about handing them access to my credit cards because of how reckless they’ve handled the one they had access to up until this point. I’ll update you if we find resolution.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Daniel, sparta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Prisilla le 19 janv. 2024
Daniel, thank you for rating the hotel! Please do not hesitate to reach out and provide any additional feedback on what we could have done better to exceed your expectations.

8/10 Bien

Jeffrey, Corea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Prisilla le 18 janv. 2024
It was our pleasure to have you as a guest. If you would like to share with our team what we could have done to exceed your expectations and ensure you had a great experience, please don't hesitate to reach out. We value your feedback and your time to leave us a review. Thank you!

6/10 Satisfaisant

Shane

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
When we were checking in there was a man later we were told he was homeless he walked up to the check in counter and said to my wife and i " cute kid it would be ashame if something happens to her" Then he was casting a spell on us. This scared my wife to the point she didn't want to stay. Neat property but i wouldn't stay again. The rooms were average out dated but seemed to be fairly clean.
Séjour de 1 nuit en janvier 2024
Réponse de Prisilla le 18 janv. 2024
Shane, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. Since our property is centrally located in the heart of downtown, we do have security to deter this type of walk-in traffic, as much as possible. Again, we apologize for this experience and if you would like to discuss this further, please reach out to a member of our team.

6/10 Satisfaisant

Lia

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Prisilla le 15 janv. 2024
Lia, thank you for taking the time to rate our hotel. We're sorry to see we fell short of your expectations. We strive to provide every guest with exceptional service. Any feedback you may have will help us raise the bar, so please feel free to reach out with any additional details. We hope we have the pleasure of welcoming you back to Crowne Plaza and exceeding your expectations.

8/10 Bien

Christian

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed in a train car room. The accomodations were very nice. The staff seemed stressed out and boarderline rude. The valet was a hot mess. We had to wait an extended period of time to get our car out the following morning. The hotel was undergoing construction immediately outside the front door which detracted from our visit. If it wasn't for the train car ambiance, we prob wouldn't come back
Séjour de 1 nuit en janvier 2024
Réponse de Prisilla le 12 janv. 2024
We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Prisilla le 12 janv. 2024
Thank you for your feedback, we're glad to hear you enjoyed your stay with us!

2/10 Horrible

jean ann

Séjour de 2 nuits en janvier 2024
Réponse de Prisilla le 12 janv. 2024
Jean Ann, Thank you for rating your stay. If you would like to provide additional feedback to our team about what we could have done to exceed your expectations and ensure you had a great experience, please don't hesitate to reach out. We value your feedback.