Hall
Vérifier la disponibilité

Avis sur Best Western Martinsville Inn

2.5 out of 5
Best Western Martinsville Inn
50 Bills Blvd, Martinsville, IN

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 279 avis sur 708." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 708." "
Note des voyageurs de 6 (Satisfaisant), d’après 110 avis sur 708." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 708." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 708." "

8,2/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Gailen, Oak Grove

Very nice staff. Good breakfast. Clean and quiet.
Séjour de 3 nuits en avril 2024

8/10 Bien

Jason, Irvine

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de BW Martinsville le 27 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and kind words, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me

6/10 Satisfaisant

Tammy

Voyage en famille
Beds were very comfy! Needs to be updated. No elevator.
Séjour de 1 nuit en avril 2024
Réponse de BW Martinsville le 18 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Break was open until 9:30, according to the sign. When my family and I arrived at the breakfast area, there was no food. Nothing has been refilled. This was very disappointing. As we were leaving our room, the housekeeper was lovely and told us to next time tell the front desk. I agree, but should someone be responsible for upkeeping the breakfast?
Séjour de 1 nuit en avril 2024
Réponse de BW Martinsville le 11 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

10/10 Excellent

Luke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would recommend if you need a place to stay. Very nice rooms and people
Séjour de 1 nuit en avril 2024
Réponse de BW Martinsville le 6 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and kind words, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future,

8/10 Bien

Syed

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en février 2024
Réponse de BW Martinsville le 13 mars 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and kind words, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7653421842. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 15092 Property General Manager Best Western Martinsville Inn

6/10 Satisfaisant

Karen

Voyage en couple
Les points forts : Personnel et service
Old hotel, fairly clean, staff was nice. The card did not work. I had to go back to the front desk to get a new card. There was a snow storm. The sidewalks were completely iced over. A small attempt was made to clear them. The breakfast was just ok. It said orange juice on the label, but I’m pretty sure it was sunny D.
Séjour de 1 nuit en février 2024
Réponse de BW Martinsville le 13 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at. Sincerely, 15092 Property General Manager Best Western Martinsville Inn

10/10 Excellent

Cynthia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room smelled slightly damp, and the decor is a bit dated. But everything was clean, it was very quiet at night, and the staff were amazing. I love the property. I travel for work frequently and most nights just need a place to pull out my laptop until I'm ready to go to bed. I don't mind outdated carpet as long as I have a comfortable bed, hot water, and friendly staff. This Best Western provided all 3, and the price is outstanding. And it was really easy to get to work, shopping, and food. This is where I'll stay every time I'm in Martinsville. Thank you for a great week away from home!!!
Réponse de BW Martinsville le 10 févr. 2024
Thank you so much for your review. Your feedback is greatly appreciated. We continually strive for guest satisfaction and improvements. We hope to have the opportunity to serve you in the future!

10/10 Excellent

Muddassir

Séjour de 1 nuit en janvier 2024
Réponse de BW Martinsville le 7 févr. 2024
Thank you kindly for your review and for being our guest. We hope to see you again in the future.

8/10 Bien

Tabitha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Quiet and safe for my family! A bit outdated and smelled like smoke outside of the rooms (but not inside the room we stayed in) other than that the area had lots of shopping nearby and felt safe.
Séjour de 1 nuit en janvier 2024
Réponse de BW Matinsville le 3 févr. 2024
Thank you so much for your feedback. Guest satisfaction is our number 1 priority. We strive to continually make improvements in all areas. We hope you will give us the opportunity to service you and your family in the future.Sincerely,BW Martinsville

8/10 Bien

Bryson

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de BW Martinsville le 3 févr. 2024
Thank you for staying with us. We hope to see you again in the future!

6/10 Satisfaisant

Christina

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My rooms heat kept going in and out. The last night I stayed is was 48 when I got back to the room and it was set at 72. Plus when I had a privacy on the door the cleaners where still knocking on my door while I was sleeping with a migraine.
Séjour de 1 nuit en janvier 2024
Réponse de BW le 28 janv. 2024
Thank you for bringing these issues to my attention. I sincerely apologize for the heating issue you experienced as temperatures that day drastically fell to below 0. If known, we would have quickly remedied the problem for you. Guest satisfaction is of utmost importance to us. We use feedback, such as yours, to continuously make changes to improve guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay
Only complaint was no shower, bath only.
Séjour de 1 nuit en janvier 2024
Réponse de Front Office le 5 janv. 2024
Thank you

10/10 Excellent

Joel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Western
Great and friendly staff, clean room, convenient location for my needs on my trip. Will be staying again!
Séjour de 2 nuits en décembre 2023
Réponse de Front Office le 19 déc. 2023
Thank you

10/10 Excellent

Micki

Séjour de 1 nuit en décembre 2023
Réponse de Front Office le 14 déc. 2023
Thank you

10/10 Excellent

Tom

Séjour de 3 nuits en novembre 2023
Réponse de Front Office le 5 janv. 2024
Thank you

8/10 Bien

Pamela, marion

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Front Office le 16 nov. 2023
Thank you!

8/10 Bien

Alice

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Enjoyable
Due to new construction the GPS didn't pick up the location.
Séjour de 1 nuit en novembre 2023
Réponse de Front Office le 16 nov. 2023
Thank you!

10/10 Excellent

Susan

Staff was amazing! Greeted us in our late arrival, 12:30am, by our names and welcomed us. Met all our needs with extra towels. Very friendly and welcoming, even as a sold out hotel within 15 minutes of IU. Definitely recommend this hotel!!
Séjour de 2 nuits en novembre 2023
Réponse de Front Office le 6 nov. 2023
Thank you! Can not wait for you to return!!

4/10 Médiocre

m

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Not good Coffee machine and treadmill not working. Hotel is old and tired.
Séjour de 2 nuits en novembre 2023
Réponse de Front Office le 6 nov. 2023
Thank you for coming!

6/10 Satisfaisant

Rosemary

Séjour de 2 nuits en octobre 2023
Réponse de Front Desk le 6 nov. 2023
Thank you!

10/10 Excellent

Everett

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martinsville Southern Indiana Pleasure
The Staff was very helpful and friendly. The location is now difficult to get to due to the location of the new interstate through Martinsville. Very Clean and hospitable location.
Séjour de 1 nuit en octobre 2023
Réponse de Front Office le 30 oct. 2023
Thank you!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Front Office le 26 oct. 2023
Thank you!

4/10 Médiocre

Ant

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old run down property. Smelled old. This is a $50-60 a night hotel all day long.
Séjour de 1 nuit en octobre 2023
Réponse de Front Office le 18 oct. 2023
Thank you

10/10 Excellent

Imtiaz A

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything about this place was excellent. Very clean, spacious and friendly staff too
Séjour de 1 nuit en octobre 2023
Réponse de FRONT OFFICE le 18 oct. 2023
THANK YOU!

10/10 Excellent

Holly

Les points forts : Infrastructures et conditions de l’hébergement
WONDERFUL STAY
OUR STAY WAS AWSOME. THE DESK CLERKS WENT ABOVE AND BEYOUND, THEY GREETED YOU WITH A SMILE. THE WHOLE PROSESS WAS FLAWLESS. OUR ROOM WAS CLEAN AND ROOMY.
Séjour de 2 nuits en octobre 2023
Réponse de Front Office le 12 oct. 2023
Thank you! We hope to see you when you come back around!!

2/10 Horrible

Anthony

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I checked in and had to leave shortly after due to fire in laundry room which was beside my room. I never have received a refund from you and all my stuff was ruined by smoke. Thanks a lot Expedia and Best Western.
Réponse de Front Office le 6 nov. 2023
Thank you for coming

6/10 Satisfaisant

John

There was a fire Statuary around 4pm in their first-floor laundry room. The fire and police department come out to deal with the fire. Smoke filled to entire hotel. So had had to leave and head back home. Hope to get a refund for my Saturday stay.
Séjour de 2 nuits en octobre 2023
Réponse de Front Office le 12 oct. 2023
Thank you for your corporation during our difficult time. We hope you come back if you are back in town!

8/10 Bien

Curtis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de FRONT OFFICE le 18 oct. 2023
THANK YOU!

8/10 Bien

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2023
Réponse de FRONT OFFICE le 18 oct. 2023
THANK YOU

10/10 Excellent

Lindsay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Front Office le 2 oct. 2023
Thank you!

10/10 Excellent

Bradley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, well-maintained, and friendly employees
The property is well maintained. The room was clean. The beds were comfortable. The free breakfast was nice. The employees were welcoming and pleasant.
Séjour de 1 nuit en septembre 2023
Réponse de Front Office le 2 oct. 2023
Thank you for your review! We look forward to seeing you again!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 25 sept. 2023
Thank you!

10/10 Excellent

Micheal

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place and people
The staff was amazing and friendly. Very informative and helpful with suggestions for food and activities.
Séjour de 2 nuits en septembre 2023
Réponse de Front Office le 25 sept. 2023
That is wonderful to hear. We take pride in serving you!

10/10 Excellent

George

Voyage avec des animaux de compagnie
All good
Séjour de 1 nuit en septembre 2023
Réponse de Front Office le 25 sept. 2023
Thank you!

8/10 Bien

Janice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2023
Réponse de Front Office le 18 sept. 2023
Thank you for your review!

10/10 Excellent

Barbara

Séjour de 1 nuit en septembre 2023
Réponse de Front Office le 12 oct. 2023
Thank you

4/10 Médiocre

Brittany

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lady at front desk was very nice. However there was a huge stain on the sheet, something crusty on the curtains. Overall just dirty feeling in there.
Séjour de 1 nuit en septembre 2023
Réponse de Front Office le 15 sept. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me!Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

Jerrald

Les points forts : Propreté et confort de la chambre
We are 85 years old, and when we checked in, we discovered that you did not have an elevator. Then I asked to be switched to the first floor, and they said it couldn’t be done because the hotel was sold out for the night. However, I don’t believe that and I was one of the first people there right at 3 o’clock and there were no other cars. So they should have been able to switch his to a ground floor room. Then we went to the room and the shower is very bad. The coffee machine did not work at breakfast time. And the caption on the TV would not work for us either. However, the people were friendly, and it was a nice location.
Séjour de 1 nuit en septembre 2023
Réponse de Front Office le 10 sept. 2023
I am sorry for your problems. I hope you come back and see us sometime. We will take better care of you next time! Please call and ask for manager and save this.

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night trip to Bloomington.
Went to the Ohio State-Indiana football game. Selected this hotel because it was about 20 minutes outside Bloomington and the prices for gameday were much more reasonable. This hotel was clean, staff was friendly, and they provided breakfast. The free breakfast was pretty standard but it was good, it was hot, and there was plenty of food. I highly recommend this hotel. Will definitely stay again when we return to Bloomington.
Séjour de 1 nuit en septembre 2023
Réponse de Front Office le 10 sept. 2023
Thank you! We can not wait to see you again! Be safe and we will see you soon!

10/10 Excellent

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Front Office le 29 août 2023
Thank you!

10/10 Excellent

Justin

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Customer service was great front desk was awesome
Séjour de 1 nuit en août 2023
Réponse de Front Office le 29 août 2023
Thank you!

6/10 Satisfaisant

Lori

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Front Office le 14 août 2023
Thank you

10/10 Excellent

Nicole, Pasadena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No elevator. I didn’t mind but you will be surprised if not. This is very convenient to the highest and a cheap place to stay 35 mins away from the airport. So much cheaper than anywhere downtown.
Séjour de 1 nuit en août 2023
Réponse de Front Office le 14 août 2023
Thank you for your review!

10/10 Excellent

Reginald

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Front Office le 7 août 2023
Thank you!

10/10 Excellent

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Front Office le 7 août 2023
Thank you!

6/10 Satisfaisant

Jaun W

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
There were flies in both of the rooms and the TV cable was glitchy.
Séjour de 2 nuits en juillet 2023
Réponse de Front Office le 1 août 2023
Thank you for your review and staying with us after a big storm! Hope you come back and see us!

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very easy to get to and the parking was right outside the door or in front of our window. The floor plan was easy.
Séjour de 3 nuits en juillet 2023
Réponse de Front Office le 27 juil. 2023
Thank you for coming! We hope to see you again soon!

10/10 Excellent

Brooke

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly and helpful and the rooms were nice and clean.
Séjour de 2 nuits en juillet 2023
Réponse de Front Office le 21 juil. 2023
Thank you for your review! We look forward to seeing you again!

10/10 Excellent

Marilyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was the best!
Séjour de 1 nuit en juillet 2023
Réponse de Front Office le 17 juil. 2023
Thank you!