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« The room was in poor condition. There was writing on the walls, toothpicks stuck into them, and visible holes in the bedding. The toilet was leaking from the top, and the paint throughout the room was chipped and unclean, giving the space an overall unsanitary feel. I also had concerns about whether the linens had been properly cleaned. At check-in, I was informed that no non-smoking rooms were available and was told I could leave if that didn’t work for me, which left me with no choice but to...

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