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Avis sur Waikiki Malia

4 out of 5
Waikiki Malia
2211 Kuhio Ave, Honolulu, HI

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 532 avis sur 1177." "
Note des voyageurs de 8 (Bien), d’après 384 avis sur 1177." "
Note des voyageurs de 6 (Satisfaisant), d’après 155 avis sur 1177." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 1177." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1177." "

8,4/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Chantal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vraiment bien placé
Séjour de 9 nuits en avril 2024
Réponse de Makoto - Guest Service Manager le 14 mai 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the kitchenette
Séjour de 8 nuits en mars 2024
Réponse de Makoto - Guest Service Manager le 14 mars 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

8/10 Bien

Pierre-Marc

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Makoto - Guest Service Manager le 4 févr. 2024
Thank you for taking the time to share your feedback! We strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. We hope you will consider staying with us again. Mahalo!

8/10 Bien

Kaukea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2023
Réponse de Makoto - Guest Service Manager le 26 sept. 2023
Aloha and thank you for your rating. We greatly appreciate your feedback and thank you for staying at Waikiki Malia. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Mahalo!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Personnel accueillant. Early check-in pas disponible. Climatiseur très bruyant
Séjour de 6 nuits en août 2023
Réponse de Makoto - Guest Service Manager le 22 août 2023
Aloha and thank you so much for staying with us! We appreciate your feedback and our sincere apologies for your guest experience. Your concerns has been shared with our management team for improvement. Again, thank you for letting us know and hope we have another opportunity to see you in the future. Warmest regards,

10/10 Excellent

Marc-Olivier, chateauguay

Séjour de 1 nuit en juin 2023
Réponse de Makoto - Guest Service Manager le 4 juil. 2023
Aloha and thank you for your 5-star rating and taking a moment to share your experience. We greatly appreciate your feedback and thank you for staying at Waikiki Malia. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Mahalo!

10/10 Excellent

Vivianne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout a été très bien. Merci
Séjour de 3 nuits en septembre 2022
Réponse de Suzanne le 18 sept. 2022
Aloha Vivianne, Thank you very much for staying with us!We appreciate your feedback and your 10 out of 10 review. Hope to see you again soon!Warmest regards,Waikiki Malia by Outrigger

10/10 Excellent

Vaihere

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2022
Réponse de Makoto - Guest Service Manager le 6 août 2022
Aloha and thank you for your rating and taking a moment to share your experience. We greatly appreciate your comments and thank you for staying at Waikiki Malia by Outrigger. We look forward to welcoming you back to our hotel in the not too distant future. Mahalo!

6/10 Satisfaisant

Jeannette

Les points faibles : Propreté
The shower head was too pressurized. Felt like I was being power washed.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sebastian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly renovated room in a well-maintained hotel. Has everything I needed and provided a solid one-night stay. Biggest downside: very poor wifi!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rinah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very hospitable and kind.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Sharon

Great location, staff very helpful. Rooms were nice and clean
Séjour de 1 nuit en mai 2024

10/10 Excellent

William, RENTON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly front desk.
Séjour de 7 nuits en mai 2024

4/10 Médiocre

Kei

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 Bien

Klaus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location, close to everyhting, walkable.
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 26 mai 2024
Aloha Klauss,Thank you so much for your positive rating for your recent visit to the Waikiki Malia Hotel.

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I check out at 11 and since my fly back home was in the evening.. the hotel kept my luggage and in the afternoon they let me use a courtesy room to shower and change clothes.. for one hour and free !!!
Séjour de 2 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 26 mai 2024
Aloha Gabriel,We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

10/10 Excellent

patricia

Voyage en famille
Les points forts : Équipements
Me gusto bastante que hicimos el check in temprano sin costó extra
Séjour de 1 nuit en mai 2024
Réponse de Amante Castro - Guest Service Manager le 26 mai 2024
Aloha Patricia,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Mahalo!

4/10 Médiocre

Nicholas

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Makoto - Guest Service Manager le 26 mai 2024
Aloha and thank you for sharing your visit and we hope to be your hotel of choice on your next visit to Oahu. Mahalo.

8/10 Bien

Ping

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
location and friendly environment
Séjour de 7 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Ping,Thank you for the review! We’re here to serve you anytime.Mahalo!

10/10 Excellent

Lydin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 26 mai 2024
Aloha Lydin,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

10/10 Excellent

JENNIFER

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything is fine and people are friendly 🙂 🙃
Séjour de 6 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Jennifer,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Mahalo!

2/10 Horrible

Leah

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a cockroach in our bathroom. They also charged a residency fee and did not say anything to us abt it when booking
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 26 mai 2024
Aloha Leah,Thank you for your feedback. We're sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. If you'd like to discuss your experience further, please don't hesitate to contact us.

10/10 Excellent

SAAD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
5 stars!
Séjour de 6 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Saad,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

2/10 Horrible

Carmen

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They charge extra fees for everything not worth it
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 26 mai 2024
Aloha Carmen,Thank you for your feedback. We're sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. If you'd like to discuss your experience further, please don't hesitate to contact us.

6/10 Satisfaisant

KUBO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
日本人スタッフさんは、とても良いご対応で良かったのですが、 チェックアウトの際、ローカルスタッフさんだと思うのですが、ダブル請求されてしまう所でした。 また、デポジットの返金がありませんでした。 施設と立地は申し分ないです。
Séjour de 5 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 26 mai 2024
Aloha Kubo san,Thank you for your feedback. Please reach out to us so we can properly address your concerns. Mahalo!

10/10 Excellent

Alexis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, great location and clean facilities.
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Alexis,Thank you for being our guest and leaving us a wonderful 5-star review.

8/10 Bien

Xiguang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Xiguang,We’re so grateful that you took the time to leave us a review. Thank you!

8/10 Bien

may

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
friendly
Séjour de 2 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha May,We really appreciate you sharing your review of our service. Thank you!

8/10 Bien

may

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
friendly staff
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha May,We really appreciate you sharing your review of our service. Thank you!

8/10 Bien

pete

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quinton, pam, troy we're professional and welcoming service manager was great also. Mahalo
Séjour de 5 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Pete,We really appreciate you sharing your review of our service and your kind words for Pam & Troy.Mahalo!

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Shirley,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Long-Jing

Séjour de 5 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Long-Jing,Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

KOTA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 25 mai 2024
Aloha Kota,Thank you so much for giving us 5 stars. You made our day!

8/10 Bien

kyoko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
清潔でフロントの方も親切だった
Séjour de 1 nuit en mai 2024
Réponse de Makoto - Guest Service Manager le 21 mai 2024
この度はワイキキ・マリアをご利用いただき、誠にありがとうございます。フロントスタッフへのご評価を賜り、併せて御礼申し上げます。 次回ハワイ旅行ご計画の際にも、当ホテルをご利用いただけますことを心より願っております。

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Makoto - Guest Service Manager le 21 mai 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Dillon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great the parking was not used to the narrow parking structure was difficult at times especially with a midsize suv
Séjour de 4 nuits en mai 2024
Réponse de Makoto - Guest Service Manager le 19 mai 2024
Aloha and thank you for the great review of your visit! We are happy you found our location to be convenient to the many highlights of Waikiki, and that you enjoyed your stay. We are sorry to hear about the challenge you experienced with our parking garage. It is good to know as we can look into how we can make things better. We hope you'll have another opportunity to visit again. Mahalo.

8/10 Bien

Yuki

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 17 mai 2024
Aloha Yuki,Thank you for the review! Your feedback is much appreciated and helps our service improve.Mahalo!

10/10 Excellent

Sarah P.

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Amante Castro - Guest Service Manager le 17 mai 2024
Aloha Sarah P,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Mahalo!

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 17 mai 2024
Aloha Omar,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Mahalo!

8/10 Bien

Sandra

Voyage en couple
Les points forts : Propreté et personnel et service
Waikiki Malia was clean and affordable. The staff were friendly and accommodating. The elevators are a pain in the @$$, though. While we appreciate the convenience of on-site parking, trying to park an SUV was challenging. Also, navigating the tight turns in the parking structure was scary. I’m so surprised we didn’t scratch the car trying to exit. It wasn’t a bad stay at the hotel, just a couple of things that made the stay less than stellar.
Séjour de 4 nuits en mai 2024
Réponse de Makoto - Guest Service Manager le 14 mai 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations of cleanliness, comfort, and staff services were met. We are sorry to hear the challenge you experienced with our parking garage. These are good to know as we can look into how we can make things better. We hope to welcome you back again soon. Mahalo.

8/10 Bien

S.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Makoto - Guest Service Manager le 14 mai 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

MARIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Makoto - Guest Service Manager le 14 mai 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

8/10 Bien

Cynthia

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
This is a renovated hotel. The staff is excellent and highly attentive, if it wasn’t “right,” they fixed it. Parking is a hassle - very narrow sharp turns.
Séjour de 7 nuits en mai 2024
Réponse de Makoto - Guest Service Manager le 14 mai 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

10/10 Excellent

kiyoko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
便利な場所でとても良かったです！ 温かいジャグジーにとても癒されました。 お水がフリーにもらう事ができたのもとても助かりました。
Séjour de 3 nuits en avril 2024
Réponse de Makoto - Guest Service Manager le 14 mai 2024
この度は、ワイキキ・マリアを繰り返しご利用いただき、誠にありがとうございます。お客様がリラックスしたご滞在を過ごせたと伺うことは、我々スタッフ一同最も嬉しく感じ入る点でございます。ご滞在をお楽しみいただけましたご様子を伺い、たいへん嬉しく存じます。 次回ハワイ旅行ご計画の際にも、当ホテルをご利用いただけますことを心より願っております。

10/10 Excellent

Dara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was well
Séjour de 1 nuit en mai 2024
Réponse de Makoto - Guest Service Manager le 10 mai 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Gianna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Perfect to be close by to the beach and other restaurants! Super central and the staff was great and very helpful.
Séjour de 5 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 17 mai 2024
Aloha Gianna,We really appreciate you taking the time to leave us a 5-star review. Your kind words mean a lot to us.Mahalo!

8/10 Bien

Michelle

Voyage en famille
Les points forts : Propreté et personnel et service
Overall great stay for a week. Great location, walkable to mall and beach. Room service could have done a better job cleaning between the stays. And housekeeping often forgot to bring items we had requested for.
Séjour de 6 nuits en mai 2024
Réponse de Makoto - Guest Service Manager le 10 mai 2024
Thank you for choosing to stay with us at Waikiki Malia. We’re sorry to hear that your experience with us did not meet your expectations. We greatly appreciate your feedback as we always look for ways to improve. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

HO KUEN, Danville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
convenient location
Séjour de 5 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 8 mai 2024
Aloha Ho Kuen,We’re so happy to have you as a guest. You’re welcome to come again anytime.

10/10 Excellent

Ella Faye

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was perfect for a tourist
Séjour de 7 nuits en avril 2024
Réponse de Amante Castro - Guest Service Manager le 8 mai 2024
Aloha Ella Faye,Thank you for being our guest and leaving us a 5 star review!

6/10 Satisfaisant

Gabriela

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I booked because it had good ratings for the price. I knew I would spend a lot of money in Hawaii so I went a bit cheaper on the hotel. Room & property was clean but outdated such as the parking situation, you pay 35$ for each night & the parking structure is VERY narrow & tight thank god we rented a sedan. You also pay an additional 20-30$ each night for amenities such as towels,wifi,gym, you can’t opt out. There is only 1 elevator that goes to parking so it takes a while & is cramped. This hotel is all ECO meaning they give you a tiny bottle of shampoo & conditioner & 1 toilet roll.
Séjour de 3 nuits en mai 2024
Réponse de Amante Castro - Guest Service Manager le 8 mai 2024
Aloha Gabriela,Thank you so much for posting your review. We're sorry to hear that your stay was not up to your expectations. Our management team is aware of the situation and are looking for solutions on how we can improve in these areas. Mahalo!