Dear Keita,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Michael,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Keith,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Krystle,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Yuriko,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass it onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Hiroyuki,Many thanks for taking the time to share details of your recent experience with us on Expedia! On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them. Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city. Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Tina,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Cheolhwan,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear HWANYONG,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear HAEGYU,Many thanks for taking the time to share details of your recent experience with us on Hotels.com!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city. Kind regards,Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Mr. Hung Ngo,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards,Monica VoDirector of Sales and MarketingRenaissance Hoi An Resort & Spa

Dear Nghia,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Mr./Ms Sze Yan,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guestsSincerely,Tan Thi HongDirector Of Operation

Dear Valued Guest, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests Sincerely, Tan Thi Hong Director Of Operation

Dear Mr./Ms hyungwoo, We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guestsSincerely,Tan Thi HongDirector Of Operation

Dear Mr./Ms Nicole, We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us, and it is a great feeling to know that our staff and service left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation

Dear Ms. Sera, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We are disappointed to know that our service is not up to your satisfaction. Could you please share with us what made you not satisfied so that we could improve our self to serve you better. We hope to welcome you and your family once again in near future.Sincerely, Tan Thi HongDirector Of Operation

Dear Mr/Ms. Masako,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.Sincerely,Tan Thi HongDirector Of Operation

Dear Mr. Kazutaka, Thank you very much for sharing your experience about your recent stay with us.We are very happy to know that you enjoyed our facilities, activities.We hope to have chance to welcome you back to our hotel soon.Sincerely, Tan Thi Hong Director Of Operation

Dear Mr./Ms Melanie,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you. We look forward to seeing you again among us.Yours very truly, Tan Thi HongDirector Of Operation

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guestsSincerely,Tan Thi HongDirector Of Operation

Dear Mr/Ms Kyeonghan,Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can went extra mile to create an amazing experience to you and and your family. We hope to be able to welcome you back in the near future .Sincerely,Tan Hong(Ms)Director Of Operation

Dear Mr/Ms. Belinda,Greeting from Vinpearl Resort & Spa Hoi An! First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Spa Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Spa Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you. We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly, Tan Thi HongDirector Of Operation

Dear Mr./Ms Yong-chan, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests Sincerely, Tan Thi Hong Director Of Operation

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guestsSincerely,Tan Thi HongDirector Of Operation

Dear Mr./Ms jinha,Thank you very much for taking the time to review your recent stay with us.I am pleased to read that you found our resort, a lovely place in Hoi An. My apologies for the comments where We missed our standards. As we are always striving to provide an exceptional experience for our guests and improve our standards , services, we very much appreciate your feedback.We hope to have an opportunity to welcome you back in the near future where your experience will be of a more positive nature.Best regards,Tan Thi HongDirector Of Operation

Dear Mr./Ms EUNSOO, Greetings from Vinpearl Resort & Spa Hoi An! Firstly, thank you for your time that you spent filling our survey which helps us to become better place to stay and improve our services. On the other hand, I am concerned to see the low points and share our apologies for any inconveniences that you had experienced during the stay at our property. We are disappointed to learn that we are unable to accommodate a memorable stay up to your expectation. It was not our intention to let you down. Your feedback is most valuable to us and we will continue to strive in further improve the standard of our services offered to all our guests. I would like to thank you one more time for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Spa Hoi An soon. If you need any further assistance please do not hesitate to contact us on this email address. Yours very truly, Tan Thi Hong Director Of Operation

Dear Mr. Justine , Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests Sincerely, Tan Thi Hong Director Of Operation

Dear Mr./Ms Seungbum,Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future .Sincerely,Tan Hong(Ms)Director Of Operation

Dear Mr./Ms SUJIN, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests Sincerely, Tan Thi HongDirector of Operation

Dear Mr./Ms Beng Jin,Thank you very much for taking the time to review your recent stay with us.I am pleased to read that you found our resort, a lovely place in Hoi An. My apologies for the comments where we missed our standards. As we are always striving to provide an exceptional experience for our guests and improve our standards, services, we very much appreciate your feedback.Please share more detail about your last stay at our hotel via email : v.tamhtm@vinpearl.com or mobile phone : +84 935654468.We hope to have an opportunity to welcome you back in the near future where your experience will be of a more positive nature.Best regards,Tan Thi HongDirector Of Operation

Dear Sir/Madam,Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future .Sincerely,Tan Hong(Ms)Director Of Operation

Dear Mr.Jean Pierre ,Thank you very much for taking the time to review your recent stay with us.I am pleased to read that you found our resort, a lovely place in Hoi An. My apologies for the comments where We missed our standards. As we are always striving to provide an exceptional experience for our guests and improve our standards , services, we very much appreciate your feedback.We hope to have an opportunity to welcome you back in the near future where your experience will be of a more positive nature.Best regards,Tan Thi HongDirector Of Operation

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.We're looking forward to welcoming you back in the near future.Sincerely,Director Of OperationTan Thi Hong

Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong

Xin Chao Mr. Brenda, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you once again in near future. Sincerely, Tan Thi Hong - Director Of Operation

Dear Mr. TAEYANG,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.We're looking forward to welcoming you back in the near future.Sincerely,Director Of OperationTan Thi Hong

Xin Chao Mr.Long, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you once again in near future. Sincerely, Tan Thi Hong - Director Of Operation

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.We're looking forward to welcoming you back in the near future.Sincerely,General ManagerAustin Stanley Robinson

Dear Mr. The Pham,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed your stay with our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.We're looking forward to welcoming you back in the near future.Sincerely,Austin Stanley RobinsonGeneral Manager

Dear Ms. Kwon,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed your facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.We're looking forward to welcoming you back in the near future.Sincerely,General ManagerAustin Stanley Robinson

Dear Mr. Lim and Family, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director of Operation Tan Thi Hong

Dear Mr Cha, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can went extra mile to create an amazining experience to you and and your family. We hope to be able to welcome you you back in the near future . Sincerely, Tan Hong(Ms) General Manager

Dear Mr Petra Thank you for taking the time to provide us with your valuable feedback. At Vinpearl Resort & Spa Hoi An, we aim to provide our guests with excellent service along with 5-star facilities to ensure their stay is memorable. We are glad that you enjoyed your overall stay with us. On the other hand, we do apologize as some aspects during the process of providing our service did not meet your expectation; therefore, led to some downfalls in your experience during your stay here with us. Please rest assured that your feedback is greatly appreciated and has been shared with our relevant departments to enhance the level of service provided to our guests. We do hope to have a chance to welcome you and your family to Vinpearl Resort & Spa Hoi An in the future. Should you need any further assistance please do not hesitate to contact us. Kind regards, Phap Le Front office manager