I was not very impressed with this hotel and I don't believe it meets 5-star standards. We booked this hotel primarily for its central location and 5-star rating, but unfortunately, it fell far short of expectations.
he room floorboards were loose with large gaps full of dirt. The provided slippers are likely necessary because walking barefoot on the floors will get your feet dirty. There was hair behind the door, and the towels and bedding had stains. The shower barely drained, nearly flooding the room. It sounded like the room had open windows due to the amount of street noise, even though all windows were closed. The stairs were scary, dirty, and poorly lit. The included breakfast was very limited, and I only went once during my stay. The rooftop pool was so small that I didn't bother using it.
I would have canceled and gone elsewhere, but there weren't many other options due to staying during Tet.
The only positive things I can say about this hotel are its friendly staff, central location, and the large size of the room. If this was a 3-star hotel I could rate it a bit better. But the main issue for me was the cleanliness.
