This property is located in an alley that is kinda hard to find and very inconvenient. Costumer service is horrible. I booked this place for five days, and three out of five days, they didnât haev hot water. Well they didnât have hot water certain hours of the day. When I complained about it, they told me thereâs nothing wrong with the water tank and for me just to wait it out. Itâs very hot in Vietnam so having an ac in the room is very important. Their ac in the room is old and have a mind of its own. Sometime it works and sometimes it doesnât. When asked to get it fixed, they say thatâs how the ac system in Vietnam. Overall, donât book this place. All receptionists are quite rude and they donât care about your concerns.
The property was nothing like the pictures. It was situated in a fairly narrow alleyway with no access for car. We ended up dragging our suitcases to the hotel in the rain. We were extremely disappointed once checked in and shown our rooms. There was a strong odour from lack of ventilation in both rooms. We opted to upgrade to rooms with windows but they weren't better either. The receptionist sprayed the rooms with a deodorizer but it only masked the smell briefly. Despite paying upfront, we ended up paying to stay at another hotel 50m away and had a much better experience. The receptionist was nice and tried to accommodate us as best she can. It's not her fault that the hotel had misleading advertising materials on expedia and was not at all as described.
Excellent service. Upgraded to deluxe room for free. Room looked exactly as it is shown. Happily to come back. Had a great time with staff members.
A smile from room attendant made me believe that staff members there are well-trained