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Avis sur The Harlow Hotel By AccorHotels

3 out of 5
The Harlow Hotel By AccorHotels
Southern Way, Harlow, England

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 159 avis sur 815." "
Note des voyageurs de 8 (Bien), d’après 276 avis sur 815." "
Note des voyageurs de 6 (Satisfaisant), d’après 194 avis sur 815." "
Note des voyageurs de 4 (Médiocre), d’après 109 avis sur 815." "
Note des voyageurs de 2 (Horrible), d’après 77 avis sur 815." "

7,2/10

Propreté

7,4/10

Personnel et service

6,8/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Décevant
Le petit déjeuner est le seul point positif de notre séjour
Séjour de 1 nuit en octobre 2019

6/10 Satisfaisant

jean-paul

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel de chaîne standard, pas de surprise, restaurant et petit déjeuner moyens
Séjour de 1 nuit en février 2018

8/10 Bien

EL SATE BEN

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bien
A utiliser pr faire un halte d une ou 2 nuits maximum. Les équipements de l hotel en général sont vetustes.. Sinon, bon petit dejeuner...
Séjour de 1 nuit en septembre 2017

8/10 Bien

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Hotel bien placé et propre.
Une nuit passée dans cet hôtel. Très bien, sauf la climatisation mise Mi Mai. Je suis rentré dans la chambre il il faisait un froid terrible. Clim à 19 degrés toute la journée je pense.
Im glad you enjoyed your stay with us at the hotel Hope you return soon

6/10 Satisfaisant

W, Paris

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour agréable
L'hôtel est très bien situé, proche de l'autoroute et du centre ville, de l'aéroport Stansted et de la campagne environnante. A 1 h environ de Cambridge. La chambre est agréable même si elle donne sur le parking. Elle est assez spacieuse. L'hôtel est calme. Le petit-déjeuner est bon mais il manque parfois du réapprovisionnement: beurre, croissants, oeufs. Un matin, la machine à café était en nettoyage!

10/10 Excellent

marine, limoges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super
très très bien à tous niveaux

4/10 Médiocre

2,5, France

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very poor building quality
to avoid

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel correct, mais petit-déj. en option. Attention à l'accès Wifi, normalement gratuit, que l'on tente de vous facturer.

8/10 Bien

Adekunle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Front Desk Officer needs to be polite when attending to guest. Being the first time at the Hotel, the first impression really matter. Thank you.
Séjour de 2 nuits en mai 2024
Réponse de Alice-Mai le 14 mai 2024
Dear Adekunle,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Satisfaisant

Lars

Les points forts : Personnel et service
Les points faibles : Propreté
.
Séjour de 2 nuits en janvier 2024
Réponse de Alice-Mai le 3 avr. 2024
Dear Lars,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Médiocre

Robbie

Voyage d’affaires
Séjour de 3 nuits en mars 2024
Réponse de Alice-Mai le 3 avr. 2024
Dear Robbie,Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Steven

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the little bar, just nearish with town and parkrun but uber be better When following maps. The roundabout a little different to get into their main road Friendly So happy Well worth a great stay
Séjour de 2 nuits en mars 2024
Réponse de Alice-Mai le 22 mars 2024
Dear Steven,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Satisfaisant

Jeremiah

Séjour de 1 nuit en février 2024
Réponse de Alice-Mai le 28 févr. 2024
Dear Jeremiah, Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Alice-Mai le 28 févr. 2024
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Gary

Séjour de 1 nuit en février 2024
Réponse de Alice-Mai le 28 févr. 2024
Dear Gary,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nights stay
It was a nice relaxing time great hotel would recommend staying. I only used the room didn’t eat there.
Séjour de 1 nuit en février 2024
Réponse de Alice-Mai le 28 févr. 2024
Dear Gary,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
The stay was alright. I phoned the hotel a day after i checked out informing them that i had left my key in the room, the receptionist said she will call me back but until now they haven't call me.
Séjour de 2 nuits en février 2024
Réponse de Alice-Mai le 22 févr. 2024
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.please call the hotel regarding your lost property belongings and we shall try our best to locate them for you. Sincerely,

10/10 Excellent

kemal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay always welcoming
Séjour de 3 nuits en février 2024
Réponse de Alice-Mai le 22 févr. 2024
Dear Kemal,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
People on the check in desk were very nice and helpful. Good value for money. Thank you for a great stay. Only rated cleanliness as a 4* due the the dog friendly room being a bit pungent (but i guess thats to be expected so no complaints)
Séjour de 1 nuit en février 2024
Réponse de Alice Mai le 18 févr. 2024
Dear Rachel,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Couldn’t complain. A nice night
Séjour de 1 nuit en janvier 2024
Réponse de Alice-Mai le 18 févr. 2024
Dear Martin,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely

2/10 Horrible

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Alice-Mai le 12 mars 2024
Dear John ,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Alice-Mai le 12 mars 2024
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Karl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ist in Ordnung.
Séjour de 4 nuits en décembre 2023

8/10 Bien

Samuel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
don't expect a comfortable night
On arrival, the receptionist had his head buried in his computer, did not welcome us did not make us feel welcome at all. Did not ask if we wanted breakfast and gave us our room card with no direction to room whatsoever, also there are no lifts in this hotel. when we got to the room although averagely clean and sparsely furnished (Ie 1 chair for two people no dressing table) - the bed was apalling. It was so hard - it had metal springs and you could feel each individual spring through the top of the mattress. Also it looked great to have wall socket usb ports either side of the bed, however the sockets and ports on one side of the bed didn't work. when we left in the morning, both members of staff on reception ignored us. Will not stay here again, previously stayed at the Travelodge down the road - stay there its much better!
Séjour de 1 nuit en décembre 2023

8/10 Bien

Ben

Voyage d’affaires
Les points forts : Propreté
Quite tidy, but does need updating. Staff were nice, but stretched. Food in the evening (cod & chips) was mainly batter with not good mushy peas. Breakfast, good selection and okay.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Kennely

Séjour de 2 nuits en novembre 2023

8/10 Bien

Richard

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Alice Mai le 14 nov. 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No Complaints
My two nights were ok. The room was clean, quiet and comfortable enough.
Séjour de 2 nuits en novembre 2023
Réponse de Alice-Mai le 14 nov. 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok
It was ok. Not immaculate but was comfortable. The bar was nice but not the friendliest of staff.
Séjour de 1 nuit en octobre 2023
Réponse de Alice-Mai le 14 nov. 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Alice-Mai le 14 nov. 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Daniel, Brighton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Alice Mai le 14 nov. 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Mark

Séjour de 1 nuit en octobre 2023
Réponse de Alice-Mai le 16 nov. 2023
Dear guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

2/10 Horrible

Rob

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Will not stay here again!
Don’t stay here! My experience was awful. When in shower, the shower pole fell down on to my head. I tried to replace and it fell again 3 times. Shower flooded bathroom! When spoke to reception to complain & ask to be moved to another room, I was told I had to speak to the manager but he was not available, so to email him. I should not have to email the manger to request a room move due to faulty equipment. It’s the receptionist’s responsibility & something they should be able to sort. I curtailed my stay and asked for a refund. Was told I had to go back to Expedia to request this as my booking was through them! Hotel do not want to take responsibility for their substandard rooms and expect customers to do all the chasing with room requests that are not beyond the normal. Will not stay here again!!
Séjour de 2 nuits en octobre 2023
Réponse de Alice Mai le 14 nov. 2023
Dear GuestThank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Alice-Mai le 14 nov. 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, very good value, helpful staff, great breakfast
Réponse de Alice Mai le 14 nov. 2023
Dear guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Gbolahan

Séjour de 1 nuit en octobre 2023
Réponse de Alice Mai le 19 oct. 2023
Dear Guest,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

4/10 Médiocre

M

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mixed views about our stay
Plus points: 1. at check in on Friday, excellent contact with the person on reception--very welcoming; 2. restaurant and bar staff very friendly at breakfast and evening meal; 3 comfortable bed and duvet. Negatives: a. the toliet seat in the room was loose--had not been noticed by staff? b. your website says that there are free newspapers--when I came down on Saturday morning and asked for a newspaper at reception, the receptionist said, with a straight face, that 'we only have newspapers sometimes'--this was obviously supposed to satisfy me as an answer--I was just unlucky that on the day I stayed there were none! c. our bar meals on the Saturday night were warm rather than hot + 'the parmesan style shavings' on my Mediterranean Vegetables were non-existent and the Bangers & Mash gravy did not taste like 'onion gravy' as on the menu.
Séjour de 2 nuits en octobre 2023
Réponse de Alice-Mai le 19 oct. 2023
Dear Michael,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always stay here
Amazing as always ❤
Séjour de 2 nuits en octobre 2023
Réponse de Alice-Mai le 19 oct. 2023
Dear Guest We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 Excellent

Sanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Had a good stay. The bus passes just outside, easy connection to London and Stansted airport. Good breakfast
Séjour de 4 nuits en octobre 2023
Réponse de Alice Mai le 19 oct. 2023
Dear Sanna,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

6/10 Satisfaisant

Glynn

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Ok stay easy located near main roads
Despite asking for an accessible room near a lift of on an upper floor and with a walk in shower instead I was given a key card for a room that was not only up a number of stairs to a room which was at the furthest point away from the entrance and had a shower over a bath with no steady handles anywhere The bed was ok The room didn’t appear to have been vacuumed out but the rest was clean Breakfast good and breakfast staff great thankfully Upon arrival I was told the boiler was broken and hot water not really hot But they tried to amend this by offering a free drink in the bar but this was only on one day of a 3 day stay and hot water was fine but no water pressure for the shower which was quite poor Stay was ok but left me in pain
Séjour de 3 nuits en septembre 2023
Réponse de Alice Mai le 19 oct. 2023
Dear Glynn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Fitzhashes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Alice-Mai le 10 oct. 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

jean

Séjour de 3 nuits en septembre 2023
Réponse de Alice-Mai le 23 sept. 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Paul

Les points forts : Personnel et service
Les points faibles : Propreté
Two stays - mixed bag
Super friendly staff throughout, really good breakfast. Stayed twice within a week - first time had zero complaints so didn't hesitate to book a second stay, however the room on the following trip wasn't great - a little tired, a musty smell and not a great nights sleep. The staff (notably the breakfast team) are an absolute credit to the business.
Séjour de 1 nuit en septembre 2023
Réponse de Alice-Mai le 23 sept. 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

KLea

Les points forts : Équipements
Really good
Séjour de 1 nuit en septembre 2023
Réponse de Alice-Mai le 23 sept. 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Bien

Colin Paul

Séjour de 1 nuit en septembre 2023
Réponse de Alice-Mai le 23 sept. 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Paul

Séjour de 1 nuit en août 2023
Réponse de Alice-Mai le 23 sept. 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Satisfaisant

Vivian

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Alice Mai le 23 août 2023
Dear VivianThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,